It was a smooth check out and even smoother drop off. U-Haul is always my go to for a good move. ¡Gracias!Nellie T. | First Impressions
Customer Reviews for U-Haul Storage of Corvallis
Corvallis, OR 97330
(@ Buchanan Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
wait time for pick up was worse than going to DMV, due to short staffing--only one person at front desk and they had to also double as outside staff for each customer in line. Staff was competent, however. Drop off was excellent--was there less than 2 minutes. Best drop-off experience at UHaul that I've ever experienced.TODD MATTHEW W.
Customer did not leave a comment.Jeffrey T.
Customer did not leave a comment.MICHAEL H.
Equipment pickup and drop off was quick and the service person was courteous and efficient.ALAN WOODRUFF R.
Excellent customer service with very friendly staff.CHad G.
Nothing, the gentleman who hooked us up was wonderful. I wish more folks were like him.SCOTT S.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.TASHEANA K.
Customer did not leave a comment.ANGELICA M.
I called the store with an issue getting the vehicle to start once I got it home. I spoke to someone named Frank I believe. He asked a couple of questions to see what the issue might be, then asked me to hold a moment. Apparently he transferred me to the roadside assistance number but didn't tell me that. I waited on hold over 10 minutes before realizing it would be much faster to report the issue online. He could've saved me a good 15 minutes if he'd just taken a moment to explain that, but he didn't. Instead he sounded annoyed and rushed, and that was offputting. I had just picked up a vehicle from them not 15 minutes prior. If anyone should be admitted and rushed, it would've been me. I was able to ferry help right away via text from a very pleasant and considerate person who helped me troubleshoot to solve the issue within minutes. Frank left a bad taste in my mouth.Brandy J.
Customer did not leave a comment.Mary P.
Your national reservation line suggested my car was not adequate to pull the trailer I rented, when in fact it was. This made me doubt I would be able to obtain the trailer I needed, and I had to make extra phone calls. You should change the specifications available to your national service to more accurately reflect the reality on the ground.dave S.
Customer did not leave a comment.KELLI B.
Whatever cleaner is used in the trucks creates an incredibly slick and slippery surface on the seats, floors, and steering wheel. I almost fell out of the truck twice while trying to climb in. Also, charging $1.09 per mile is ridiculous. A total racket when you advertise such low rental ratesSarah A.
Customer did not leave a comment.FRANK P.
Customer did not leave a comment.STEPHANIE JEAN H.
Truck had trash and a dirty mask in cab. Vehicle drove poorly, too much play in steering and 5th wheel well out of alignment. Driver seat horrible crooked, hard left lean, e Unbearable.Dana H.
The person at the desk was very monotoned in demeanor and not very upbeat for it being 10:30am in the morning. Also, I was given a truck with sunflower seeds( like a full bag just dumped out) behind the seats that I had to clean up before I dropped it off. Cup holders were also gross. Need to do a better job of making sure the interior is cleaned out. Would only recommend because they are the closest in the area.William O.
Customer did not leave a comment.Sheila J.
Customer did not leave a comment.Shelly M.
The trailer lights were broke so they were going to fix them. When done they plugged in to my vehicle and it shorted the blinkers out. I said forget it cuz I'd been there 40 min already. I was told the charges would be reversed and they still haven't been. So I was charged for a trailer I Diddnt even get to use and on my day off had the pleasure to fix my blinkersShane A.
The gas tank had a HUGE leak and couldn't be driven so we had a loaded truck we couldn't use! Extremely ðŸ˜¡ Hours later we had to unload and load another truck with no help. COMPLETELY UNACCEPTABLE!CYNTHIA P.
Customer did not leave a comment.Aaron J.
Customer did not leave a comment.RONALD BRANT P.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.Zijie Y.
Customer did not leave a comment.Ashley A.
The box and the blankets were extremely dusty when they first arrived. It would be nice if there was less dust in the box.Yuko N.
I was frustrated with the woman who checked me in - I was not told where my truck rental was located or how to identify the truck with the key. Truck was difficult to get into since it was packed in so tight with other trucks. I have rented there before several times and it was perfect - the attendant pulled out the truck for me or had the truck ready and easily available for me to get into.CHRISTINA W.
There should be a separate line for customers that have reserved in advance and scheduled a pick up time. It was very busy when I showed up at my scheduled pickup time. None of the customers ahead of me had reservations but were in line first. I had to wait over an hour past my appt time in this line. The staff was awesome and very helpful. I just thought the scheduled pickup time would get me right in.KAREN A.
I've used this location multiple times and always have a great experience. Easy to get in and out of, convenient location.Robert H.
Brent services has been exceptional from communication to his services. Great customer service skills. Brent if you get this message I just want to say Thank you once again for installing the hitch on my 2021 RAV4.Love R.
Customer did not leave a comment.JAIME R.
Rental process went well. Good customer service. On return, the unmasked young woman came to inspect the truck and announced that my bill was over $5300 for a one day local 10' rental because I "returned it to the wrong location." Since it's the same location, we got the manager who found she had logged in to distant location. He straightened it out and was great and friendly. She needs training.ELIZABETH S.
The best experience that I have ever received from U-Haul at both ends of the transaction.RAY F.
Workers were obviously working very hard, but they were quick, attentive, and friendly. Process to pick up and drop off was very streamlined and easy.Steve K.
Customer did not leave a comment.Donita P.
We've rented the 6'x12' enclosed trailer from this location for both short- and long-term periods on several occasions throughout the past 10-years. And without fail, the Corvallis Team ensures success and excellent customer service.MAURINE P.
Customer did not leave a comment.DARREN K.
Customer did not leave a comment.KRISTIE KAY W.
Customer did not leave a comment.Arthur K.
I wish the pricing was more transparent.Bryon H.
Customer did not leave a comment.Jeff K.
Truck was mostly clean, but large smudges across windshield that looked like possible scratches. Notified owner, and he ran out to clean immediately (were smudges). Pick up and drop off were otherwise good/effortless. The phone pick up did not work for us, but shop was open by then, and check out quick in person. Will only use in-person pickup in future. Good truck also.carl C.
The young lady working the front desk was awesomeLEE OTTO L.
Once I am on the road, I could not return and do that. It is important that the truck is checked for its safety and functions. I felt like breaking my bones all time going through simplest of the rough patch on the road. It was dragging to the right side all the time. I don't expect to drive this again. the company should enable the custom to check the drive test before allocating a truck the customer.VISHWAJEET S.
Customer did not leave a comment.Alise L.
most of the staff are very knowledgeable. One young lady said you guys did not sell packing inserts for glassware. Luckily, the young man knew better and he went to a backroom to get the inserts.VALORIE W.
In person service was excellent. Website cumbersomeWILLIAM EDWARD D.
The girl who checked me in/out was super awesome. I wouldn't mind seeing her again!David H.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.Katherine G.
Customer did not leave a comment.Roy T.
Didn't seem to care about the lack of equipment we were charged for, just process in and leave. Truck ride was very uncomfortable.Julie M.
Customer did not leave a comment.Hazel T.
Customer did not leave a comment.David N.
Customer did not leave a comment.ELIzABETH S.
Staff was very nice, friendly, & efficient.dan R.
Customer did not leave a comment.YI XUAN C.
Customer did not leave a comment.Fred S. | Overall Experience
I went in and was given a price but was printed a receipt so when I went back in there and got the trailer the price changed so not happy about it and not one was willing to help meSTEPHANIE S.
Customer did not leave a comment.Nancy J.
everyone we worked with was amazingly helpful.Angelique P.
Gas was not filled prior to me using the vehicle and I was charged for my gas usage as well as the gas usage of the prior customer.Weston F.
Customer did not leave a comment.Patti J.
Customer did not leave a comment.KRISTOPHER KEVIN M.
Customer did not leave a comment.Traci A.
easy, quick, good price, good value.ROLLAND B.
Customer did not leave a comment.JENNIFER MARIE G.
Customer did not leave a comment.KYLE L.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Deborah A.
Customer did not leave a comment.KARRI A.
The people running the business were VERY helpful and friendly...awesome staff!!Ronald H.
I was told to fill the van to full with gas, but noticed as I was leaving it /only had 7/8 of a tank. When I returned it (after calling to say I would not be filling it to full) I was told they gave me the wrong truck. Overall experience was good, though overpriced, but this detail caused me some concern.James H.
Customer did not leave a comment.TRENT CURTIS C.
Well-stocked siteChristopher H.
I let them know the front windshield was cracked thank youDONNA D.
Customer did not leave a comment.Erika R.
Customer did not leave a comment.THOMAS CHRISTOPH A.
Customer did not leave a comment.VICTOR R.
If my daughter had not been with me I would not been able do the phone thing. You should ask older people if they need assistance for that part the process. Other wise the experience was excellentMAX CALVERT L.
Customer did not leave a comment.Margaret B.
Oh my gosh. Please get a different method than location services as a way to check in. It was a literal nightmare to make work at both locations and it was infuriating after moving for 9 hours.Dax M.
Customer did not leave a comment.HEIDI L.
Customer did not leave a comment.Cory R.
You did awesome! Maybe the only thing is to figure out a better way to park when doing the self check out process after hours. Many had done the same and I felt there was not safe to leave the van parked as advised; this because it would have been left behind another bid truck. I proceeded to leave the Van in a visible spot, but not blocking anyone. Maybe a plan for when these situations happen would be good.LIZBETH B.
Parking lot very full. After hours drop off process too difficult.JOE I.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Brigit P.
Customer did not leave a comment.Eric K.
HAVE TRUCKS AVAILABLE WHEN AND WHERE THEY ARE PROMISED. FIX YOUR BUSINESS MODEL SO THAT YOUR CUSTOMERS DON'T LEARN 24 HRS BEFORE TRUCK PICKUP THAT THEY HAVE TO DRIVE 75 MILES TO GET THEIR TRUCK.Maureen L.
Customer did not leave a comment.RONALD J.
Took a little extra time in the office getting the vehicle but that was the only issue.ANTHONY STEVEN B.
Excellent customer service and very quick in and out. Thank you so much!KRISTINE J.
Customer did not leave a comment.Annika P.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.JOEL ANDREW W.
Customer did not leave a comment.Wayne R.
Friendly and helpful.PATRICIA F.
Customer did not leave a comment.Inga V. | First Impressions
There is not much lighting. I accidently set off the alarm on my unit and no one ever showed up nor did I get a call. What is the point of the new alarms if no one responds??Amy H. | Overall Experience
The staff were friendly and efficient. Even when I had to go back to the office regarding a question they were attentive and helpful. I had paid for the unit and moved in, but was still treated very well. They are true “service” people as opposed to being just “sales” people. I felt comfortable leaving my belongings there.IRENE D. | First Impressions
Customer did not leave a comment.DAVID M. | First Impressions
My U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.Alison C. | Overall Experience
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.Robert H. | First Impressions
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.David K. | Overall Experience
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.Kyle S. | Online Move In
Additional Services at this Location
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