I rented a uhaul on Saturday around 4pm and brought it back Saturday around 11pm. Left the uhaul under the white canopy where it's supposed to go, and dropped off the keys where they go as well. Received a voicemail on Monday asking when I would be returning the Uhaul. Called them and they said they would look for it, and I told them to call me. They have still not called me and I have no idea if the uhaul was found. Very poor customer service as well inside the uhaul store, the cashier was extremely short and said contradictory things. I wanted to buy some boxes and he said to grab what I wanted to buy, and then he said not to grab the large boxes because they were tied together right after telling me to grab what I need.Kayla R.
Customer Reviews for U-Haul Storage of Corvallis
Corvallis, OR 97330
(@ Buchanan Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was all good. The truck performed beautifully. Overall, it was very low stress. I was guided very well by the people I talked to. A good value. Thank you.Bruce H.
Everything greatLarry H.
Everyone respected my disability at all times.kirk M.
El cliente no dejó un comentario.JENNIFER B.
Better interaction with the customerDaniel C.
The truck smelled like cigarettes, but other than that, no complaints!Jacob D.
El cliente no dejó un comentario.Kathryn D.
El cliente no dejó un comentario.YVONNE H.
El cliente no dejó un comentario.Victor R.
El cliente no dejó un comentario.Jeremy J.
El cliente no dejó un comentario.amy W.
Truck was parked WAY too close to adjoining trucks, difficult to get into the cab and back out of the spot.Bonnie T.
Maybe just a squeeze more customer courtesy not from person that filled the forms out and rented the truck but from the other attendee that did not want to equalize the air in the tires even though they were reading way off and didn't understand the tire rating compared to the rating on the door the rating on the tires give load capacity and maximum and minimum tire pressures I found it frustrating when the guy just said oh we can not inflate, even though the tires weren't properly inflated but he didn't check he just spouted off dribble ..and did not help, when I had to go to a tire store which checked the tire pressures and equalized for the load i was going to carry...more customer service training is needed for him....and better listening habits would help too...ROBERT F.
El cliente no dejó un comentario.Noah M.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Shannon R.
El cliente no dejó un comentario.Wendy R.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Brian B.
Helped me before they were even open! Very nice and efficient!!Dave B.
El cliente no dejó un comentario.Dave S.
Staff were very nice and explained things well. Couldn't have been any easier.Matthew O.
It was easy, fast and staff were very nice.Heather L.
El cliente no dejó un comentario.Joseph H.
Waited 30 minutes. My van was scheduled for :00 am and so was everyone else. Only two people at the register.ANNE S.
Parking set up is horrible. It is blocked in by returning rentals. Also, overall mileage allowed for the move was not enough for even a little wiggle room.Christopher D.
Fuel gauge was a bit below full when picked up the cargo van. This has been mentioned in the pre-trip inspection.Achara T.
El cliente no dejó un comentario.Dylan M.
El cliente no dejó un comentario.JULIE L.
The 2 gentlemen at the front desk were excellent.Meegan G.
Great experienceTom M.
Super quick and efficientBrian E.
Everyone was exceptionally pleasant and helpful. However the young lady that waited on me was not very knowledgeable about the equipment and how it was supposed to be connected to work. She seemed interested in selling company products not needed for the equipment to hook up and operate properly.JAMES P.
I did a mobile pickup and the wrong key was in the box. Fortunately, a couple of employees were in early and they were very helpful. I would really like to commend the employees who opened the location up on Sunday, May 1st for their great customer service.Mike M.
Actually check that the trailer that you give your customer is correct and is not a salvaged stolen trailer that was not supposed to be on the road then make customer drive 30 minutes back to get the correct trailerDavid J.
The app/ after hours return website needs a lot of work. It took about 30 minutes to get the website to work and it had a lot of difficulty accepting pictures and accepting I was at the correct location.Tyler R.
U should move the truck out as it was parked to close for older people to navigate easilyTim D.
Already really really super. Everyone!!Martin H.
Love this locationRochalle R.
I end up paying $80 so that I could rent a van for about five hours I made two round trips to the dump with old mattresses. The advertised price is 1995 per day. I know it's more because I've rented before but I do think that this is predatory and misleadingLynn B.
Great staff.Jason R.
El cliente no dejó un comentario.Mark B.
Great staffJason R.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.Holden A.
El cliente no dejó un comentario.Catherine H.
Realize it's Saturday early morning pick up time however the customer service is poor and to begin with I was slated to pick up the truck in Albany and two days before pick up it got diverted to Corvallis so that added 12 miles to my mileage and U-Haul charge me for 4 miles over a dollar and $0.60 no big deal but I think they are cutting a little bit close and not much in the way of customer service there especially when I return the truck a day ahead of schedule for the allotted timetom D.
El cliente no dejó un comentario.Megan R.
Very easy and quick pickup. Very friendly and helpful staff.Keith T.
El cliente no dejó un comentario.jordan F.
The only place to go for great prices and good equipment.Dennis M.
Great staff!Carolyn E.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.COMMUNITY S.
El cliente no dejó un comentario.Blaine C.
The man who helped me was awesome! Superstar and so nice. I walked in to rent a vehicle and walked out in less than 30 minutes with keys in hand. The vehicle was clean and I had no problems. I will for sure be going back if I ever need a vehicle again.Matney S.
The guys working the store were very friendly and informative.Marc E.
El cliente no dejó un comentario.Paul S.
The staff at the Corvallis location was super helpful and went above and beyond to help me and my family with our moving needsmarcos Z.
They cost my deposit for 35💲 But I don't know whyFang B.
El cliente no dejó un comentario.Craig T.
El cliente no dejó un comentario.GEOFFREY JOHN T.
El cliente no dejó un comentario.ALDEN C.
El cliente no dejó un comentario.Tricia I.
El cliente no dejó un comentario.Rick M.
El cliente no dejó un comentario.tim T.
Very friendly and helpful staffEllen P.
El cliente no dejó un comentario.Bob U.
El cliente no dejó un comentario.Dylan B.
Xavier was SOOOO helpful. What a nice young man. You don't come across them too often anymore. ¡Gracias!Cindy O.
El cliente no dejó un comentario.Barbara H.
El cliente no dejó un comentario.Cecilia H.
It was good. Easy in and out!STUART O.
friendly very good. I am taking gain from hereMunendra Y.
El cliente no dejó un comentario.Lindsay W.
very helpful staff and quick to provide service.ROLLAND B.
El cliente no dejó un comentario.Jared B.
El cliente no dejó un comentario.Marjean A.
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.Jim S.
Get the manual dolly lifts. They work greatrobert G.
El cliente no dejó un comentario.David G. | Online Move In
Mobile pick up of the vehicle did not work. I had to go inside and go through a regular check out anyway. There was no Pick up my truck option.Mary N.
El cliente no dejó un comentario.Elbert F.
Way too expensive!nicholas R.
I only worked with 3 people there. The manager was outstanding and clearly understands customer service... he is a standout because of that. There was a guy helping you find your trailers as well who was also excellent, on top of things, happy to help, and super helpful/skilled. The only reason I gave this experience 4 stars instead of 5 was because there was a girl there who was very disinterested in helping, couldn't figure out customer service to save her life and couldn't even get me hooked up with my trailer without having me back straight into it by her hand-signs (and she did not seem very proficient at hooking up a trailer either). It was all I could do to ask her to move aside and let me hook the trailer up myself. But knowing the manager is awesome, and most of the staff I have ever worked with there have been great, I would absolutely recommend this Uhaul dealership.Marci S.
El cliente no dejó un comentario.Jesse B.
El cliente no dejó un comentario.Keith E.
El cliente no dejó un comentario.sylvia A.
El cliente no dejó un comentario.Joseph A. | First Impressions
Nothing to do with everything just fineJoseph A.
I brought my vehicle in for a hitch installation and when it was returned there was a large dent in my front bumper. The manager was able to verify on security footage that the dent was not there when the vehicle was dropped off and was there later, although footage did not capture who backed into it. He suggested another customer did it and said that they would pay for it. I received a call from the dealership's insurance agent and they determined that U-Haul was NOT responsible. I had to pay for the repairs out of pocket even though I left my vehicle in their care for a service I paid for. Not happy at all.Dennis H.
El cliente no dejó un comentario.sylvia A.
I have used this location and always have had excellent service the staff was knowledgeable and kind to work with. GREAT!!!!!roger V.
El cliente no dejó un comentario.Kim D.
Personal amablepeggy M.
El cliente no dejó un comentario.Robin W.
El cliente no dejó un comentario.Christian A.
El cliente no dejó un comentario.erich S.
If U-Haul cannot provide and almost full tank of gas, upon pick up of the rental, then this should be made clear at the time of the reservation. This would help with planning and timing. Perhaps the information is mentioned somewhere and I just did not see it. Having to fill up an almost empty tank in our U-Haul made us change our driving plans and negatively impacted our timing. You may think it doesn't take a lot of time/effort to fill the truck, but it surely is frustrating to add another step into an already very busy situation.Mervyn R.
El cliente no dejó un comentario.Samantha M. | First Impressions
Excellent service. Thanks for being professional.Gaetan N. | Overall Experience
El cliente no dejó un comentario.Lareina S. | Overall Experience
El cliente no dejó un comentario.Sandrine s. | First Impressions
El cliente no dejó un comentario.Todd M. | Overall Experience
El cliente no dejó un comentario.jennifer b. | Overall Experience
It was a smooth check out and even smoother drop off. U-Haul is always my go to for a good move. ¡Gracias!Nellie T. | First Impressions
El cliente no dejó un comentario.Fred S. | Overall Experience
El cliente no dejó un comentario.Inga V. | First Impressions
There is not much lighting. I accidently set off the alarm on my unit and no one ever showed up nor did I get a call. What is the point of the new alarms if no one responds??Amy H. | Overall Experience
The staff were friendly and efficient. Even when I had to go back to the office regarding a question they were attentive and helpful. I had paid for the unit and moved in, but was still treated very well. They are true "service" people as opposed to being just "sales" people. I felt comfortable leaving my belongings there.IRENE D. | First Impressions
El cliente no dejó un comentario.DAVID M. | First Impressions
My U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.Alison C. | Overall Experience
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.Robert H. | First Impressions
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.David K. | Overall Experience
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location's service.Kyle S. | Online Move In
El cliente no dejó un comentario.Dennis F. | Overall Experience
So thankful I got the last storage unit!! Thank you, thank you!!Tiffanie S. | First Impressions
El cliente no dejó un comentario.Timothy W. | Overall Experience
If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.Matraca M. | Overall Experience
This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.Donna E. | Overall Experience
El cliente no dejó un comentario.Peter G. | First Impressions
Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.Candy D. | Overall Experience
Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...Susan C. | Overall Experience
Everyone was very helpful!!Todd M. | First Impressions
The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!nancy r. | First Impressions
Hello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Gracias.Barusa k. | First Impressions
Brent and Stephanie were great in every aspect. GraciasIbrahim I. | First Impressions
Everything went very smoothly.Laura D. | First Impressions
Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.Cindy s. | First Impressions
Needs more staff to help customersJohn J. | Overall Experience
Great and friendly staff. Very helpful and always available.Linda R. | Overall Experience
My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.Carolyn C. | First Impressions
Very helpful crew, enjoyed by time with them.Linda R. | First Impressions
Saved me, last minute.. Thank you !!Martha N. | First Impressions
Brent was awesome. Helped me find what I needed. Fast and friendly.Lori W. | First Impressions
A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".Brian B. | Overall Experience
I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!Garnet B. | Overall Experience
Graciaskelly g. | Overall Experience
Lukas provided great service and made everything really easy. Super appreciate it!Niamh C. | Reservación
Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!Peter L. | Overall Experience
I was pleased overallDeahna G. | Overall Experience
Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.David C. | Overall Experience
Personal amableJon R. | Reservación
Wonderful experience, will highly recommend.John C. | Overall Experience
Everyone was super friendly and efficient.MARTHA L. | Overall Experience
great service!Brandi G. | Overall Experience
My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.Emily R. | Overall Experience
goodyize z. | Overall Experience
Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.KELSEY T. | Overall Experience
With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!Timothy S. | Reservación
Excellent.GEORGE S. | Overall Experience
Helpful serviceKristine P. | Overall Experience
Great job!SARAH C. | Overall Experience
Check out process takes way to long.ERIC V. | Overall Experience
I had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.Harry K. | Overall Experience
Very friendly and helpful. Great customer service. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!rachel p. | Overall Experience
Servicios adicionales en esta ubicación
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