Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You all rocked it. Thank you for making it easy and quick.
Carl Sakari
Rating:
5.0
I have rented from U-Haul Storage of Corvallis several times over the years, twice in the last two months, and have had nothing but positive dealings with them. They are friendly, knowledgeable, and go the extra mile to make sure you have what you need to move your items. Thank you.
patrick quinn
Rating:
5.0
Customer did not leave a comment.
Daniel Milam
Rating:
5.0
Customer did not leave a comment.
Vanessa Morris
Rating:
3.0
Customer did not leave a comment.
Tommy Dooley
Rating:
5.0
Customer did not leave a comment.
Antonio Silva-Brooks
Rating:
5.0
Customer did not leave a comment.
HARRY SMEAD
Rating:
5.0
Customer did not leave a comment.
alex kpupkin
Rating:
5.0
Staff was super helpful and quick.
Austin Monti
Rating:
5.0
Thank you
Kevin Shows
Rating:
4.0
Attendants just stood and watched when we returned the trailer—no offer of help. We ended up returning it via the app (although we didn’t know how to use it—while at least two people stood and watched from the door of the store.
Alexander Rodriguez
Rating:
5.0
Customer did not leave a comment.
Jeroldine Kaiser
Rating:
5.0
Customer did not leave a comment.
David Ransom
Rating:
5.0
Easy and friendly.
Lisa Robinson
Rating:
5.0
Customer did not leave a comment.
Donna Ross
Rating:
5.0
Customer did not leave a comment.
Mitchell Anderson
Rating:
5.0
I have no complaints. The staff were a great help. There was no problem when I needed to change the size of truck I needed.
rhonda rhodes
Rating:
5.0
Customer did not leave a comment.
Paul Kopperman
Rating:
5.0
Nothing. The gentleman was polite and helpful
Anna Allen
Rating:
5.0
Customer did not leave a comment.
CHANTEL HUNT
Rating:
5.0
Customer did not leave a comment.
dianne cummings
Rating:
5.0
Customer did not leave a comment.
Kevin Stokes
Rating:
5.0
Great experience! No recommendations. Thanks!
Cindy Sagers
Rating:
5.0
Customer did not leave a comment.
Barbara Montgomery
Rating:
1.0
False advertising to get customers online and in front of the store because I sign is posted. With the only thing being *subject to availability * that means if units are available the unit I wanted was available and the manager still found some way to say oh you get that offer online yes but we don’t honor it or give refunds when outside his store they are marketing that same deal. Please make it make sense. I’m filing a BBB complaint against Brent and the Uhaul store. And the guys in there are just unwelcoming in general I couldn’t wait to get out of there.
Marion Clark
|
First Impressions
Rating:
1.0
They false advertise perks in email and in the front of the store for you to walk in and the manger say they don’t have to honor anything you signed up for or the signs in front of their building. Poor service and terrible business. I would never recommend this place to my worst enemy.
Marion Clark
Rating:
4.0
Very helpful and friend staff! Pick up and return was really easy.
Michaela Caldwell
Rating:
4.0
Customer did not leave a comment.
Kathleen Martin
Rating:
3.0
Customer did not leave a comment.
Stephanie Hitchcock
Rating:
3.0
Customer did not leave a comment.
Ariana Davenport
Rating:
5.0
The place looked like it was undergoing some repairs, however, despite the cramped area they got me in and out of there really quickly with the equipment I needed. 10/10, Great help!
LOREN JOHNSON
Rating:
5.0
~17-23YO dude was working the desk, he was very professional, fast, helpful and nice.
Hugh Clarke
Rating:
5.0
Customer did not leave a comment.
Todd Bradford
Rating:
5.0
Customer did not leave a comment.
Corey Wyatt
Rating:
5.0
Customer did not leave a comment.
Padmaja Akkaraju
Rating:
4.0
The new guy working is really a great asset to the store along with the long time manager, both are people you like doing business with.
Darrell mcel
Rating:
5.0
Customer did not leave a comment.
ART QUETSCHKI
Rating:
5.0
This was a fast, smooth rental
Seth Williams
Rating:
5.0
Service was excellent
Staff helpful with carrying products out. And telling my driver where truck was.
sydney wagler
Rating:
5.0
Everything went well. Reservation was easy same with pick up and drop off
joppe aguirre
Rating:
2.0
The dashboard doesn't light up at night so I couldn't see any on my speedometer, the brakes were a bit jerky, and the lights on the old uhaul were so dim people kept flashing their brights at me the entire time.
Hannah Moffat
Rating:
4.0
I rated this location above average because the staff were extremely helpful and they even ran a few items they missed over to me at my In-laws home, where we were loading. I said no to the question of cleanliness and well maintained. My rental truck had several areas of damage not marked, so I spent several minutes per side of the truck taking typing notes and sending in pictures at check out disputing photos on the Uhaul App. The same went for the car dolly, photos were out of date in comparison to damages. My truck issues started with the fuel fill line that was pinched and would not accept fuel unless it was slowly drizzled into the tank, this made filling impossible to do in a timely manner. The truck also broke down in Bend Oregon, I waited for a mechanic and lost 1/2 day of travel, as well as having to make frequent exit stops to insure the truck would continue running and not leave me stranded in my journey from Oregon to Colorado. The truck lost heat and cooling somewhere between Oregon and Wyoming where I also had to frequently stop to wipe down the frosting windshield. U-Haul is attempting to take care to reimburse me for my troubles, yet the Branch Manager is not willing to do much but reimburse my over night stay and added labor I paid for by missing a day's time for my previously scheduled unload help and added road time from the breakdown. Brandon has stated that he will reduce my over all payment for equipment by $300.00 and the full refunded amount of the extra hotel stay and then the labor is being debated. I have never had any experience like this with U-Haul and I'm extremely disappointed.
shawn Wissel
Rating:
5.0
Customer did not leave a comment.
MJ Austin
Rating:
4.0
The U-Haul had only 1/4 tank of gas when we picked it up. Please have at least a1/2 full or more for customers
patrick hastings
Rating:
5.0
Everything was great , easy to return took less than five minutes
Tom Fluke
Rating:
4.0
Customer did not leave a comment.
Ian Shelley
Rating:
4.0
Customer did not leave a comment.
cindy o'hara
Rating:
5.0
Customer did not leave a comment.
james vogan
Rating:
5.0
I will recommend and use Kenai U haul again. Everyone was so friendly and helpful.
Sheila Sylvester
Rating:
1.0
It took about an hour to rent an $8 wheeled cart. Not including waiting in line forever. Computer system down. I could have built a wheeled cart in the time it took to rent this.
James Markwiese
Rating:
5.0
Great service
Emmamuel Musa
Rating:
5.0
Mobile pickup location would not work on my phone (it was enabled) thankfully they have good Sunday hours for in person service
Eliana Bedacht
Rating:
4.0
Customer did not leave a comment.
Diane Sinclair
Rating:
5.0
This is the only place I get my trailer hitch installed on my new vehicles. The service and product knowledge is excellent.
Joe diglio
Rating:
5.0
Service was fast. Excellent experience.
Gerald Sorte
Rating:
5.0
The staff were extremely helpful and knowledgeable.
Dan Rosenberg
Rating:
4.0
I trained in customer service for over 35 years. I am happy to say the younger gentleman at the counter was stellar on the phone when I had to reschedule, great phone voice. He remembered me when I came in and asked how I was doing. I was pretty sick before the reschedule. Want to say his name was Jason???
The expected done time was on point, the communication via text was great. I would recommend you.
Maureen Girard
Rating:
4.0
Customer did not leave a comment.
Larry Peters
Rating:
4.0
The electrical connection cord from trailer to hitch was wound too tightly. The adapter came loose twice during use. Result was no trailer lights.
amy danielson
Rating:
5.0
Everything went smoothly, ftom pickup to drop off
bob martin
Rating:
5.0
Actually the staff there does a tremendous job I’m not sure what else they could do to improve their service. This place is a well oiled machine! Thank you Trent for all you do!
sybel bush
Rating:
3.0
You might want to consider telling people who are extending their rental beyond a single day rental that the additional fees are applicable for the additional days. I went to drop off my rental and the bill was substantially more than I expected. The person helping me offered to take a day off. Really made it seem like this is a normal occurrence.
Catherine Buck
Rating:
5.0
Customer did not leave a comment.
Joanne Bunnage
Rating:
5.0
Customer did not leave a comment.
Brendan Navarro-Delaney
Rating:
4.0
Customer did not leave a comment.
Ashley Garland
Rating:
5.0
Brent was very helpful, knowledgeable and professional.
Walter Chuck
Rating:
5.0
Customer did not leave a comment.
MARCI MUSCHAMP
Rating:
5.0
People behind the counter are always friendly with a welcoming smile . They make a customer aka me , welcomed , happy to use their services as many times as needed .
Gus Nader
Rating:
5.0
Nothing to improve. My experience from start to finish was exemplary. The people from Cape Coral, Fl. to Arkansas, where I needed to change from a Uhaul trailer to a U-box container due to weather. Has been the epitome of professionalism, kindness, and helpfulness.
The only area I would say even remotely had less than stellar service was the Man who called me from Albany, OR. He was rude and tried to "shame me" that the trailer was not returned on time. I did explain the situation, and he tried to make me feel bad "that a customer was promised this trailer and now was going without." I did apologize, but I was hit by the two winter storms, and it was not safe. Also, my house closing was delayed by two weeks. I would not like this experience to detract from the outstanding customer service and understanding I received from coast to coast.
Cathy Frazier
Rating:
5.0
Customer did not leave a comment.
STEVEN HARPER
Rating:
5.0
Reserving and pickup was easy. Good customer service. Equipment worked well (car tow dolly).
Kim Jones
Rating:
5.0
Customer did not leave a comment.
JULIE LIVINGSTON
Rating:
5.0
Awesome service as always thanks Brent
DENNIS FLETCHER
Rating:
5.0
The two staff that helped me on both days, and an earlier day for hitch inspection, were excellent. They were incredibly knowledgeable, helpful, and flexible in changes I required.
Thank you!
Dan Rosenberg
Rating:
5.0
This store is very well run. Always great service.
Oliver Hayden
Rating:
5.0
You do not need to improve anything, this was the smoothest U-Haul rental I have ever had. The associates working there were awesome. They were very friendly and helpful. Thank you
patrick quinn
Rating:
5.0
All went well and the hitch was installed rather quickly! Thank you!
Paul Naxer
Rating:
5.0
Experience was great as always!
Marcos Alvarez-Cortez
Rating:
4.0
Customer did not leave a comment.
Jeffrey Scott Travelstead
Rating:
5.0
Nothing, they were great!
barbara bessey
Rating:
5.0
Customer did not leave a comment.
STEVEN HARPER
Rating:
5.0
Keep your employees happy.
Nathan Stacey
Rating:
5.0
Team there were nice, friendly and professional. 10 out of 10!
Michael Lee
Rating:
5.0
One guy at the counter was so great and friendly. Got me checked in and on my way quickly
Scott Daniels
Rating:
5.0
I have rented with this location a few times and are always polite and helpful.
Trisha Cox
Rating:
5.0
Nothing great service with a smile
Alexis Grevenstuk
Rating:
5.0
Very helpful. Kathleen Smith.
Kathleen Smith
Rating:
5.0
Charlie was excellent and very helpful.
ann savage
Rating:
4.0
Clean except for rain water in box of 10’ truck.
James Bogan
Rating:
1.0
I asked and payed for blankets and didn’t get any.
Christel Birdwell
Rating:
5.0
There was an issue with hidden wiring on the trailer shorting the light circuit. The staff were immediately available on the phone and quickly replaced the trailer.
Excellent response to an unusual situation. A+
Otmar Ebenhoech
Rating:
5.0
Customer did not leave a comment.
alita hass-holcombe
Rating:
5.0
Customer did not leave a comment.
Brianne Hall
Rating:
3.0
The contract was not discussed with me. I was moving from Monroe to Salem with the closest uhaul pickup being in Corvallis. I was charged over the estimated mileage because it was not accounted for driving from Corvallis to Monroe and vice versa; just Corvallis to Salem. This was not explained to me or even mentioned even after it had been acknowledged by the employee that I was moving from Monroe to Salem. I am incredibly disappointed that it was not communicated to me that there would be extra mileage fees and also not being given a paper copy of the contract.
When I got the uhaul to Salem for drop off, you could imagine my surprise when I owed them money for extra mileage. The last time I used uhaul, there was no mileage charge and I remember it being a lot cheaper as well.
Chelsea Meedom-Winther
Rating:
5.0
Customer did not leave a comment.
seth rodier
Rating:
5.0
the person who helped us was efficient, and very professional.
Amy Becker
Rating:
5.0
Customer did not leave a comment.
Conor Nokes
Rating:
5.0
All seems ok
JOHN YOUNG
Rating:
5.0
Quick and efficient. Very helpful staff. Hitch installation went quick and smoothly
Allan Edwards
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER NORM PERRY
Rating:
3.0
I was offered one free month through the app but the facility didn’t honor it. I paid for my first month and found a different alternative.
I wish I could have gotten my first month’s storage rent for free as offered in the app when I rented the uhaul truck.
Linh Huynh
|
Overall Experience
Rating:
4.0
We found that the cost was pretty steep for a locker and that there's no pro rate available for moving out early times are rough right now we really could use some of that pay back from that storage locker
ROMAIL ALLEN
|
Overall Experience
Rating:
5.0
Competent and courteous. That's all you want when you're moving. Did everything but unload the truck, which, of course, is my problem.
Alan Rausch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ian snider
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Young
|
First Impressions
Rating:
5.0
The workers were extremely nice and understanding and also patient with me.
Kendra Goforth
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Caulder-Moore
|
Online Move In
Rating:
5.0
Staff was great, excellent customer service, efficient, friendly
April Cole
|
First Impressions
Rating:
5.0
I was a long time customer. I dealt with the staff when things were slow and also when they were slammed. They were always helpful and provided very workable solutions. It’s a simple business really, solutions about stuff…either moving it or storing it. It never was never over complicated, something that happens a lot with so many companies. Dealing with the public is always a testing experience and I’d give them an A+ for their overall performance.
If I was in charge I’d make sure they were all properly compensated simply because finding what they possess in customer service and problem solving skills cannot be taught and would be very expensive to replace when another company identifies and recognizes the same things I witnessed and lure them away…just a thought anyway.
Jim Ordway
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian Cooper
|
Overall Experience
Rating:
5.0
Thanks
Jeffery Baker
|
Online Move In
Rating:
5.0
Customer service was excellent.. & Very informative.. Storage unit was clean.. With easy access.. Glad changes were made for Storage to be extra safe..
ROZELAND CASPINO
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Very open with details and site regulations/safety.
Maria Cavanaugh
|
First Impressions
Rating:
5.0
Brent, Natalia, Lucas, and Austin each provided me consistent thoughtful effort and unyielding support during my move. From having a 10x10 unit on-site to using a U-Haul cargo van and hand truck for one more trip than I had exlected, I am grateful that this team eliminated my ever needing to fret or worry.
CRAIG GUMMER
|
Overall Experience
Rating:
5.0
Brent and Natalia were very helpful
CRAIG GUMMER
|
First Impressions
Rating:
5.0
Very friendly staff.
Larry Prince
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sophia Buer
|
Overall Experience
Rating:
5.0
We have used U-Haul on 5th Street services for many years. We are now in our senior years and especially appreciate the friendly patience of the staff as we figure out what we need. We also appreciate the dry, clean storage units and trucks we have rented over the years.
Debby Widony
|
First Impressions
Rating:
4.0
Everything was great however it was way too expensive.
Megan Buckley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALYN HOWARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raymond Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Domenic Bolognani
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD PECK
|
First Impressions
Rating:
5.0
Very satisfied overall. Just wish unused last days had been a prorated refund.
Don Coulman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasmine Rifai
|
Overall Experience
Rating:
4.0
Overall excellent. One exception to the friendly staff. Two weeks ago I had a bad experience when at 5 minutes before the opening time of your office, I had to use the bathroom and was bluntly told by the young woman when I told her that I needed to urinate badly, was 80 years old and might wet myself : "No, I don't care, you are not allowed in the building at this time." I did have an accident and will never deal with her again.
richard meganck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ali alojaiman
|
First Impressions
Rating:
5.0
Great staff courteous and knowledgeable!
Will miss them greatly
DENNIS FLETCHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Gilpin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph Atchley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samantha Mitchell
|
First Impressions
Rating:
5.0
Excellent service. Thanks for being professional.
Gaetan Nzowo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lareina Starr
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandrine safiire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd McIntyre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer bachman
|
Overall Experience
Rating:
5.0
It was a smooth check out and even smoother drop off. U-Haul is always my go to for a good move. Thanks!
Nellie Tallerday
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Fred Shaub
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Inga Van Meter
|
First Impressions
Rating:
3.0
There is not much lighting. I accidently set off the alarm on my unit and no one ever showed up nor did I get a call. What is the point of the new alarms if no one responds??
Amy Hogue
|
Overall Experience
Rating:
5.0
The staff were friendly and efficient. Even when I had to go back to the office regarding a question they were attentive and helpful. I had paid for the unit and moved in, but was still treated very well. They are true “service” people as opposed to being just “sales” people. I felt comfortable leaving my belongings there.
IRENE DUMAS
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
DAVID MARLIAVE
|
First Impressions
Rating:
5.0
My U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.
Alison Clement
|
Overall Experience
Rating:
4.0
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.
Robert Hickey
|
First Impressions
Rating:
4.0
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.
David Kennedy
|
Overall Experience
Rating:
1.0
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.
Kyle Somerville
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Dennis Foster
|
Overall Experience
Rating:
5.0
So thankful I got the last storage unit!!
Thank you, thank you!!
Tiffanie Stringer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy Whiteis
|
Overall Experience
Rating:
5.0
If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.
Matraca Morris
|
Overall Experience
Rating:
2.0
This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.
Donna Ebberson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter Gowing
|
First Impressions
Rating:
5.0
Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.
Candy Dresser
|
Overall Experience
Rating:
5.0
Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...
Susan Catlin
|
Overall Experience
Rating:
5.0
Everyone was very helpful!!
Todd Miller
|
First Impressions
Rating:
5.0
The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!
nancy rohn
|
First Impressions
Rating:
5.0
Hello,
The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve.
Thank you.
Barusa karles
|
First Impressions
Rating:
5.0
Brent and Stephanie were great in every aspect. Thank you
Ibrahim Ibrahim
|
First Impressions
Rating:
5.0
Everything went very smoothly.
Laura Diesburg
|
First Impressions
Rating:
5.0
Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.
Cindy schofield
|
First Impressions
Rating:
4.0
Needs more staff to help customers
John Jefferys
|
Overall Experience
Rating:
5.0
Great and friendly staff. Very helpful and always available.
Linda Runyan
|
Overall Experience
Rating:
5.0
My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.
Carolyn Cooper
|
First Impressions
Rating:
5.0
Very helpful crew, enjoyed by time with them.
Linda Runyan
|
First Impressions
Rating:
5.0
Saved me, last minute.. Thank you !!
Martha Nava
|
First Impressions
Rating:
5.0
Brent was awesome. Helped me find what I needed. Fast and friendly.
Lori Welch
|
First Impressions
Rating:
1.0
A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".
Brian Berkley
|
Overall Experience
Rating:
5.0
I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!
Garnet Banks
|
Overall Experience
Rating:
5.0
Thanks
kelly gamble
|
Overall Experience
Rating:
5.0
Lukas provided great service and made everything really easy. Super appreciate it!
Niamh Cahill
|
Reservation
Rating:
5.0
Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!
Peter Linn
|
Overall Experience
Rating:
4.0
I was pleased overall
Deahna Geehan
|
Overall Experience
Rating:
1.0
Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it.
Lost a customer for life.
David Carley Givant
|
Overall Experience
Rating:
4.0
Friendly staff
Jon Rust
|
Reservation
Rating:
5.0
Wonderful experience, will highly recommend.
John Christian
|
Overall Experience
Rating:
5.0
Everyone was super friendly and efficient.
MARTHA LA
|
Overall Experience
Rating:
5.0
great service!
Brandi Grider
|
Overall Experience
Rating:
1.0
My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.
Emily Rue
|
Overall Experience
Rating:
5.0
good
yize zhao
|
Overall Experience
Rating:
2.0
Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.
KELSEY TAYLOR
|
Overall Experience
Rating:
5.0
With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!
Timothy Schuster
|
Reservation
Rating:
5.0
Excellent.
GEORGE SWANSON
|
Overall Experience
Rating:
4.0
Helpful service
Kristine Parr
|
Overall Experience
Rating:
5.0
Great job!
SARAH CHAMBERS
|
Overall Experience
Rating:
3.0
Check out process takes way to long.
ERIC VANLOM
|
Overall Experience
Rating:
5.0
I had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.
Harry Kowalke
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Great customer service. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!