U-Haul provided guidance and kept me well informed every step of the way. I particularly liked confirmation communications that insured no miss understanding of delivery and pick up times. Also, U-Haul was much less expensive than another well known container company.Ann W.
Customer Reviews for U-Haul Storage of Corvallis
Corvallis, OR 97330
(@ Buchanan Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT LESLIE H.
El cliente no dejó un comentario.HYO SANG J.
Employees preformed beautifully. My helper was helpful, informative and I felt as I belonged in his care. Well done.MATTHEW L.
El cliente no dejó un comentario.Ann W.
Not charge automatic two days when use for 5 hoursâ€¦. 168 dollars was a bit steep due to using it for 5 hours in ONE day not twoâ€¦..Zachary C.
El cliente no dejó un comentario.Griffin T.
El cliente no dejó un comentario.GREGORY R.
El cliente no dejó un comentario.Samantha M. | First Impressions
El cliente no dejó un comentario.PHILLIP ANTHONY R.
Excellent service. Thanks for being professional.Gaetan N. | Overall Experience
El cliente no dejó un comentario.WHEELER D.
El cliente no dejó un comentario.DARLENE F.
The staff helping us at the facility were FANTASTIC. Quick, efficient, helpful. The reason for the lower rating is that when we picked up the van it was approximately half full. Because we didn't know how many gallons were in the tank, we overfilled the tank by several gallons. That makes it a MUCH MORE EXPENSIVE rental. All these vehicles should be rented with the gas tank full!!!Matthew P.
El cliente no dejó un comentario.CELIA C.
El cliente no dejó un comentario.BRIAN B.
Staff was efficient and kind.BRYAN A.
Brent Pugh is very courteous and responsive. He took action with a concern we had with our storage unit. The staff were all very considerate and helpful during a time when we were under significant stress. Please acknowledge this staff. :-). Gracias.DIANE LEE F.
Truck #7917 is a little loose in the steering. Customer service was excellent, efficient and pleasant.MARK R.
Although the location and truck were very good, my experience with U-Haul Truck Share 24/7 was very frustrating most especially at check-in. Although I was standing in the lot and my phone showed location services active for U-Haul.com I could not get the Return Truck function to work. I tried calling customer support but after being on hold for over 10 minutes I gave up and left a message on the contract noting the return.Daniel H.
El cliente no dejó un comentario.OLE K.
El cliente no dejó un comentario.DENTON M.
El cliente no dejó un comentario.Aimee B.
It was a bit confusing that we needed to pick up the utility dolly at the main building since we were using UHaul Truck Share.Hazel D.
Crew member came out to greet me and asked how the truck and my trip went. Very personable employee.SCOTT G.
The service I receive at this location is always good but yesterday it was exceptional! I deeply appreciate the help I received, the speed at which it was delivered, and the professionalism and personality it was delivered with. Thank you!!!KENNETH EUGENE P.
i had phenomenal customer service from start to finish. the guy who checked me in was patient and answered all my questions. the van worked great. dropping it off was very easy. truly was great customer serviceBrittnee D.
Customer service was fast and friendly. Recommend to anyone looking for U-Haul products.RYAN G.
El cliente no dejó un comentario.Derrick D.
El cliente no dejó un comentario.Richard B.
Quick and friendly staff. Always a pleasure renting from them.JOHN PATRICK K.
Very politeDebra G.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.JOHN STEVEN S.
Nothing, easy in and out. Staff awesomenaten S.
El cliente no dejó un comentario.Dale Z.
El cliente no dejó un comentario.Lareina S. | Overall Experience
The whole staff was awesome helped over the holidays and during the bad weather, everyone was excellent...thank you all.ANDRA M.
El cliente no dejó un comentario.ADE M.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Ron M.
El cliente no dejó un comentario.Donald P.
El cliente no dejó un comentario.TRACY M.
I drove 6.3 miles, was charged for 2.6 gallons of gas (2.42 MPG! Really?) and was charged $5.25/gallon to top it off. Show me you care about my business and do the right thing.Paul S.
El cliente no dejó un comentario.Jim B.
Nothing everything was greatMary S.
The local manager and his staff (Thanks, Johnathan!) were very helpful, friendly, and professional,DAN S.
El cliente no dejó un comentario.Brit L.
El cliente no dejó un comentario.MICHAEL P.
The agent at the desk was "efficient" at obtaining all the details that he needed in order to process the transaction Fast. As an employer you would be interested in his "efficiency." However, as a customer he was so fast that he did not fully explain rates to me. Further, he left me with the impression that if I returned the truck early there would be an adjustment. There was no such adjustment.rebecca B.
On-line reservation process was easy. Pickup at my reserved time was simple and quick. Within 10 minutes, the attendant had hitched the trailer to my truck, checked trailer light function, and I was on my way. Trailer return was equally swift and simple. Staff were friendly, professional and competent. I will use them again and tell my friends.BARBARA S.
Everything was fast and great! Van was pristine, service was friendly, and I got the final receipt emailed to me before I was even back to my own car. A+COLIN NEBER W.
Excellent, friendly, and helpfulTHOMAS S.
El cliente no dejó un comentario.Cory W.
The guy who helped us was smart and efficient. Very helpful.MARK L.
Some of the staff was awesome and others just really acted like they didn't want to be there. The truck I got was clean BUT the box had horrible leaks from the roof, a light rain and a 4 mile trip absolutely soaked my load, I returned it a day early because of this issueDean D.
El cliente no dejó un comentario.RYAN S.
Make sure the correct equipment is available. Ordered 4x8 trailer and confirmed got there it was unavailable.JERALD G.
Cargo van was ready when I arrived. Customer service was excellent. I would return to this location. Interior had a sticky substance on the floor of the cargo area.Georgia O.
El cliente no dejó un comentario.JAMES M.
Staff was really friendly and fast! It went really smoothly.JOHN LARRY A.
Person who helped me was very fast, friendly, helpful, and reassuring.NICHOLAS JUN A.
Nothing comes to mind. Just wish I hadn't had to drive there from Eugene to pick up my rental.CHRISTIAN GEORGE S.
El cliente no dejó un comentario.PETER B.
Tough to start the day with a quarter tank of gas. Would have been nice if the truck was full like a rental car. Friendly staff though who worked hard to keep the morning line moving fast. Fast and thorough. Appreciate their effort!Erik L.
El cliente no dejó un comentario.Lynn T.
Both young men who assisted me were veryfriendly and helpful. The process was very smooth.James S.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Alex F.
El cliente no dejó un comentario.Sandrine s. | First Impressions
Staff at this location were excellent! However I learned this time that there is a 40-cent increase premium for utilizing a truck over the weekend. You have now lost my business. For my moving needs I will go with containers that are not U-Haul in the future. Consider changing the mileage rate, the usual $1.19 per mile, even on the weekends.CHRYSTAL JEANIEN S.
Team in Corvallis Oregon was polite, fast and efficient.William D.
Nothing. Xavier was excellent and the check in was so easy. Well done. I just wish Uhaul gave discounts to seniors and veterans.STEPHEN ALLAN B.
Very easy . Online check-in made it smooth and fast.Michael K.
Screwed up drop off location which created a big furstrating mess...BRYANT A.
Nothing. It was great!BRENT F.
Great customer service will definitely come back when; I need a truck or trailer.Maurice K.
El cliente no dejó un comentario.Andrew N.
Wonderful store and attentive, personable staff. Kudos to the Corvallis 5th Street team!LAWRENCE M.
Please ensure the "Drop off Equipment" sign has the arrow pointing the correct direction.KADY MARIE E.
El cliente no dejó un comentario.Todd M. | Overall Experience
El cliente no dejó un comentario.Maresa M.
El cliente no dejó un comentario.JEREMY W.
El cliente no dejó un comentario.ryan S.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.BRIAN B.
Great customer service and very fast transaction. I did have a reservation, but the whole process was still very fast.David H.
El cliente no dejó un comentario.VIRGINIA G.
El cliente no dejó un comentario.MICHAEL ANDREW O.
Things went really well, and great customer service!RANDY J M.
Guys helped me get the job done which was great, but you need more than one car trailer.RICKY LEE C.
El cliente no dejó un comentario.Donald M.
Every thing went fine on my 1.5 hour rental of a pick-up. I filled in all the forms online and did not have to wait coming or going!WILLIAM R.
A wire was disconnected when we hooked up the trailer. It was caught and was crimped back on but it did cause a short delay.JAMES RANDOLPH K.
El cliente no dejó un comentario.gary G.
El cliente no dejó un comentario.jasem A.
El cliente no dejó un comentario.ALAN W.
returning the vehicle was very easy.MELISSA ELAINE P.
The app for returning the truck was not working properly and really frustrating. It was after hours and I ended up just dropping the keys in the return box.PEEDO P.
Quick and easy drop off. Great experience!Robert H.
El cliente no dejó un comentario.aaron B.
I love these guys! They are efficient, friendly, and the equipment is in good shape, and a good value.JOHN STEVEN S.
Excellent service and work with me even though I was a little lateAARON H.
El cliente no dejó un comentario.MARK ALLAN H.
El cliente no dejó un comentario.jennifer b. | Overall Experience
It was a smooth check out and even smoother drop off. U-Haul is always my go to for a good move. ¡Gracias!Nellie T. | First Impressions
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.Robert H. | First Impressions
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location's service.Kyle S. | Online Move In
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