Didn't seem to care about the lack of equipment we were charged for, just process in and leave. Truck ride was very uncomfortable.Julie M.
Customer Reviews for U-Haul Storage of Corvallis
Corvallis, OR 97330
(@ Buchanan Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Hazel T.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.ELIzABETH S.
Staff was very nice, friendly, & efficient.dan R.
El cliente no dejó un comentario.YI XUAN C.
El cliente no dejó un comentario.Fred S. | Overall Experience
I went in and was given a price but was printed a receipt so when I went back in there and got the trailer the price changed so not happy about it and not one was willing to help meSTEPHANIE S.
El cliente no dejó un comentario.Nancy J.
everyone we worked with was amazingly helpful.Angelique P.
Gas was not filled prior to me using the vehicle and I was charged for my gas usage as well as the gas usage of the prior customer.Weston F.
El cliente no dejó un comentario.Patti J.
El cliente no dejó un comentario.KRISTOPHER KEVIN M.
El cliente no dejó un comentario.Traci A.
easy, quick, good price, good value.ROLLAND B.
El cliente no dejó un comentario.JENNIFER MARIE G.
El cliente no dejó un comentario.KYLE L.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Deborah A.
El cliente no dejó un comentario.KARRI A.
The people running the business were VERY helpful and friendly...awesome staff!!Ronald H.
I was told to fill the van to full with gas, but noticed as I was leaving it /only had 7/8 of a tank. When I returned it (after calling to say I would not be filling it to full) I was told they gave me the wrong truck. Overall experience was good, though overpriced, but this detail caused me some concern.James H.
El cliente no dejó un comentario.TRENT CURTIS C.
Well-stocked siteChristopher H.
I let them know the front windshield was cracked thank youDONNA D.
El cliente no dejó un comentario.Erika R.
El cliente no dejó un comentario.THOMAS CHRISTOPH A.
El cliente no dejó un comentario.VICTOR R.
If my daughter had not been with me I would not been able do the phone thing. You should ask older people if they need assistance for that part the process. Other wise the experience was excellentMAX CALVERT L.
El cliente no dejó un comentario.Margaret B.
Oh my gosh. Please get a different method than location services as a way to check in. It was a literal nightmare to make work at both locations and it was infuriating after moving for 9 hours.Dax M.
El cliente no dejó un comentario.HEIDI L.
El cliente no dejó un comentario.Cory R.
You did awesome! Maybe the only thing is to figure out a better way to park when doing the self check out process after hours. Many had done the same and I felt there was not safe to leave the van parked as advised; this because it would have been left behind another bid truck. I proceeded to leave the Van in a visible spot, but not blocking anyone. Maybe a plan for when these situations happen would be good.LIZBETH B.
Parking lot very full. After hours drop off process too difficult.JOE I.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Brigit P.
El cliente no dejó un comentario.Eric K.
HAVE TRUCKS AVAILABLE WHEN AND WHERE THEY ARE PROMISED. FIX YOUR BUSINESS MODEL SO THAT YOUR CUSTOMERS DON'T LEARN 24 HRS BEFORE TRUCK PICKUP THAT THEY HAVE TO DRIVE 75 MILES TO GET THEIR TRUCK.Maureen L.
El cliente no dejó un comentario.RONALD J.
Took a little extra time in the office getting the vehicle but that was the only issue.ANTHONY STEVEN B.
Excellent customer service and very quick in and out. Thank you so much!KRISTINE J.
El cliente no dejó un comentario.Annika P.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.JOEL ANDREW W.
El cliente no dejó un comentario.Wayne R.
Friendly and helpful.PATRICIA F.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Caitlin R.
I rather no comment specially the over charge in gas.LUIS JAVIER R.
Staff was more than helpful. I got 26' truck and trailer into a position I was unable to navigate. They quickly and happily helped me drop trailer and get truck out. All the while smiling and a positive attitude towards me. 10 StarsHenry V.
El cliente no dejó un comentario.ROGER DANIEL S.
Doing the check-in with the phone took me 35 minutes to complete. I wish I had known it would take so long, because that was over 1/8 of the total time I had the van.Hannah K.
This is a great business and my return was handled quickly and efficiently. I have rented here before, and the service and equipment have been excellent!ALLEN C.
El cliente no dejó un comentario.KYLE DONOVAN S.
Agent this time was not as friendly, helpful, or well organized. Truck had not been cleaned on the outside.URSULA B.
El cliente no dejó un comentario.KEVIN E D.
El cliente no dejó un comentario.Charles B.
I had no idea about the check your unit before leaving. I was busy packing, not busy on my phone. So I didn't see it until we had emptied at our destination. By that time the link had expired. It said to call but we were on a crunch time and didn't have time for that. We were safe. We pull trailers all the time. In short, it would have been nice fore a warning to look out for these emails. Also, I did not receive a recept. As I paid on line I saw my total in a flash then it was gone. I thought it would have stayed or I would have gotten a confirmation email. Also, the drop off was a little confusing and the signs could have been more visible aka larger. Especially when you are coming in late and it's dark. This may be going too far but it would be so much safer if your trailers had a tongue jack. We are seniors and my husband had a very difficult time lifting the hitch off the truck. Thankfully a truck pulled in behind us with two nice young men that helped him or we would have brought it back the next day. Other than that the staff was great, the trailer was clean. Oh but when I called to make reservations the lady made multiple reservations for us before finding out that there were not the trailers we needed. But she never canceled them. ðŸ¤·â€â™€ï¸Jack S.
Dropped off after hours and everything went smooth using the online process.Jessica L.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.FRANK U.
El cliente no dejó un comentario.Susanne H.
Loved the hassle free drop off, very nice staff & clean, thank you very much for the easy drop off.EDWARD M.
El cliente no dejó un comentario.CEMAL K.
They sent us to an initial dropoff location that was already full, so we had to take it to a different dropoff location and use extra miles.ABEL JACOB Q.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.RYAN G.
Fast and friendly service, thank youSTEVEN K.
I would have preferred a newer truck, but otherwise the service was great.DAVID MOTZ G.
El cliente no dejó un comentario.Trevor M.
This was my best U-Haul service experience. My rental was a minor in town haul, but the person who checked me in was friendly, professional, and knowledgeable and got me to my truck in under 5 minutes. Additionally, the person who checked me I when I returned the truck processed the return quickly, and was also friendly and professional. The great staff made for a super easy move.fred J.
El cliente no dejó un comentario.KENNETH MARK B.
Excellent service and equipment was ready and waiting.Vicki G.
They changed the rental price on me from what I was told on the phone by 200$ more than what I agreed to in the first placeEric M.
El cliente no dejó un comentario.HECTOR CARDENAS A.
Everything was great. The whole rental process was quick and easy.LAURA JACOBS L.
El cliente no dejó un comentario.Bernard R.
El cliente no dejó un comentario.Galen H.
Great service at the counter.DAVID C.
El cliente no dejó un comentario.Brandy H.
The truck I rented, actually a 17' Ford van, seemed okay despite having over 150,000 miles on the odometer. It drove smoothly on the highway, but as soon as I got off the interstate, the engine made a loud popping sound and was kaput. Note: Navigating the U-Haul website to get roadside assistance is nearly impossible. It took me over an hour to get through to a real person and get the situation resolved. Total downtime: 4 hours. But in the end, U-Haul provided me with a replacement van, and the staff at the 5th St Corvallis location was very gracious. I am thankful to them, and I will have no hesitation to be a U-Haul customer in the future.Howard P.
Everyone I worked with has been exceptional, friendly and very helpful. Thank you for the great service!Kelley M.
Back of the van needs to be swept and windshields cleanedMONIQUE S.
El cliente no dejó un comentario.Dale H.
El cliente no dejó un comentario.ALEXANDER A.
El cliente no dejó un comentario.Troy W.
El cliente no dejó un comentario.Oriana B.
El cliente no dejó un comentario.URSULA B.
El cliente no dejó un comentario.Mark H.
Van ran poorly and ac didn't work . Counter staff was rude and impersonal . Last time I use this locationCOLIN E.
The drop off was a little bit confusing and it was pitch black at the drop off and a little difficult to take pictures of all the cleaning we did. We folded all the towels and swap the truck out better than it was and we did not get a $25 credit back on our account.jason C.
El cliente no dejó un comentario.Andrew E.
Bathroom was a little stinky, but staff was super nice and met me at the truck before I could even finish calling in.Karri M.
It is an unacceptable business model to not answer calls. Each time I wanted to make an appointment I called and called. Stayed on hold. Never got an answer. I had to drive into town both times to make an appointment at the office.Virginia M.
El cliente no dejó un comentario.MARY V.
The drop-off was very quick and efficient. Less than 2 minutes. Great job.DANIEL B.
I was originally told to pick up my truck at the 7th street location, which was 5-7 miles away from my storage unit. I got a call from Jessica on 8/7, she said they did not have my 10 foot truck. It was given away and said I needed to pick up an available truck in Corvallis. I asked if they would give some type of credit, she advised she would give me extra miles credit. I asked about some other compensation, since my truck was given away, she told me they would issue me a $50 credit that would go back on my credit card. I have yet to see that credit appear.MICHAEL R.
El cliente no dejó un comentario.Jennie L.
El cliente no dejó un comentario.Neil K.
El cliente no dejó un comentario.Inga V. | First Impressions
There is not much lighting. I accidently set off the alarm on my unit and no one ever showed up nor did I get a call. What is the point of the new alarms if no one responds??Amy H. | Overall Experience
The staff were friendly and efficient. Even when I had to go back to the office regarding a question they were attentive and helpful. I had paid for the unit and moved in, but was still treated very well. They are true "service" people as opposed to being just "sales" people. I felt comfortable leaving my belongings there.IRENE D. | First Impressions
El cliente no dejó un comentario.DAVID M. | First Impressions
My U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.Alison C. | Overall Experience
The only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.Robert H. | First Impressions
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.David K. | Overall Experience
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location's service.Kyle S. | Online Move In
El cliente no dejó un comentario.Dennis F. | Overall Experience
So thankful I got the last storage unit!! Thank you, thank you!!Tiffanie S. | First Impressions
El cliente no dejó un comentario.Peter G. | First Impressions
Brent was awesome. Helped me find what I needed. Fast and friendly.Lori W. | First Impressions
Servicios adicionales en esta ubicación
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