Comentarios de los clientes para U-Haul Storage of Corvallis

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Corvallis

Clasificación general:

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Elayne G.
Clasificación:

El cliente no dejó un comentario.

patrick H.
Clasificación:

Truck was permeating of marijuana stench. Cloths blankets and pillows needed to be thrown out. Tried to scam mileage and gas too. Reporting to credit card company and request a full refund and damages to my property. You should not be renting out these trucks whe. They smell like this.

Richard R.
Clasificación:

All the people we spoke with at this location (by phone or at pick-up) were knowledgeable, helpful, and courteous. The steps involving use of computer or other device worked well. NOTE: originally had selected Philomath location, but learned when I talked to them by phone to make sure online reservation received by them, that by the time of our rental they would no longer be a U-Haul Pick up Location. So we did have to drive into Corvallis, which required 20 minutes or so, for pick-up and drop-off. An e-mail from U-Haul regarding that would have been nice.

Kyle S. | Online Move In |
Clasificación:

Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.

David S.
Clasificación:

I was a "needy" customer. They handled everything quickly and fairly. Location was very convienient.

JENNA S.
Clasificación:

El cliente no dejó un comentario.

Sharon N.
Clasificación:

El cliente no dejó un comentario.

cheryl L.
Clasificación:

The cargo van we rented locked itself with the keys in it while running before we even left the parking lot. When we reported it to the office the manager told us we had to pay to have a tow truck to unlock the van! Luckily it was covered by insurance and he let us leave with another van. We needed the van an extra day and I was told because of the days rented and the mileage, it would be cheaper for us. Instead of 79 cents per mile it would be more like 49 cents a mile. When we took the van back the guy helping us told he know the original van was like that. Why did we get that van in the first place if they knew there was an issue with it? Also, what happened to the cost cut on the mileage? Conveniently overlooked? I am quite disappointed in the Corvallis U-Haul and will not be using them again.

Katherine A.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

Your Service via the 800# is very good. I found each of them to be professional and responsive. I was not happy with the dead battery - and recommend a better a better preventative maintenance program.

donald T.
Clasificación:

The van was comfortable and reliable. Thank you!

BRANDON A.
Clasificación:

El cliente no dejó un comentario.

STEPHEN P.
Clasificación:

Thanks

KATHERINE ANN C.
Clasificación:

Things actually went smoothly. I think the rates are a little high but oh well

DELANEY V.
Clasificación:

Very helpful owner! Quick pickup and return

PAUL JEROME S.
Clasificación:

El cliente no dejó un comentario.

JOSE G.
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El cliente no dejó un comentario.

Michael F.
Clasificación:

Very Accomodating

John S.
Clasificación:

I was overcharged for overnight delivery..not satisfied

TRACY T.
Clasificación:

Very friendly, professional and efficient customer service.

NANCY C.
Clasificación:

This was fast and easy. Staff were helpful and got me on the road quickly.

Suzanne S.
Clasificación:

El cliente no dejó un comentario.

AUSTIN L.
Clasificación:

After-hours return went smoothly.

Janet C.
Clasificación:

I found the drop off procedure difficult .. it took almost an hour to get my phone to communicate with your format. It was the adding photo which didn't work easily for me.

ROGER R.
Clasificación:

NOTHINGITWAS PERFECT.

DIONNE MICHELLE C.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

Get rid of the guys across the street who are also a UHaul but don't have parking for customers.

Gerald S.
Clasificación:

El cliente no dejó un comentario.

Warren P.
Clasificación:

El cliente no dejó un comentario.

ALLAN JOSEPH C.
Clasificación:

The cab light was not working.

Mark L.
Clasificación:

Nothing I can think of to further improve at this time.

DANIEL BENJAMIN C.
Clasificación:

El cliente no dejó un comentario.

Dennis C.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

El cliente no dejó un comentario.

Dennis B.
Clasificación:

I have a VERY hard time getting any trailer anywhere. I order it 5 days in advance and got nothing but GRIFE from the local dispatch. If you look at my account I have rented many time over the past 3 years and this was the worst experience yet.

Theron B.
Clasificación:

Truck ran well and appeared clean. Back deck felt as if it had oil on it and extremely slick. Mirrors shook so badly and doors wouldn't fully close due to molding or gaps. I paid insurance but truck outside very damaged in appearance which didn't bother me but should have been told etc. after 2 solid days of moving I returned truck early but was after hours. I fueled truck but did not see signage with instructions to load app! I had phone but what would I do if I didn't have phone. ) Anyway. Fueled and returned truck. They did refund for fuel but I was charged for after hours care even though I was returning early. Very disappointing way to make $ on me even though I was trying to get truck to you early knowing how difficult 26ft trucks are to have for local. Boo on you!

ADRIANUS JAMES F.
Clasificación:

Great experience. Friendly staff

Kathleen F.
Clasificación:

El cliente no dejó un comentario.

Mark R.
Clasificación:

The app is problematic.

Nikolai H.
Clasificación:

The service picking up and dropping off the vehicle was impeccable, very friendly and easy. The equipment was clean, but the interior cab of the truck I rented looked like it hadn't been dusted in over a month, and I briefly wondered if I was seeing leftover ash from the September fires on the dashboard. I did use my own Lysol wipes to be sure it was clean.

Paul D.
Clasificación:

The staff was very helpful and attentive ... the price was really good and they refunded the one day that we did not use

Michael P.
Clasificación:

El cliente no dejó un comentario.

Christopher M.
Clasificación:

El cliente no dejó un comentario.

KATRINA T.
Clasificación:

But the check-in after hours suck! I had trouble checking in the trailer that I rented on Sunday, October 11, 2020. I could not get your app to work, nor could my son. After 2 hours of dealing with it, we finally got the trailer checked in.

Sandy O.
Clasificación:

Self check-in requires you go back and forth between your vehicle and rooting around the building for signs to scan and the parking spot, to complete the process. I will not be using the self check-in or out again. Too much of my time was taken to complete the process in a cumbersome way, along with no accountability and having to clean up after the previous user of the vehiicle.

Tyra J.
Clasificación:

I appreciate all the measures to help keep staff and customers safe, but is there a way to help us remember to pick up a dolly we've rented once we've done the vehicle inspection? I had to drive back to pick mine up because I got distracted inspecting the truck, reparking my car, etc. The staff person reminded me before he gave me the key to the truck, but it was just such a different process than when I've rented before that I forgot that step in this new process. Not a problem, though, and I appreciate all the patient guidance during the checkout process!

Meher V.
Clasificación:

El cliente no dejó un comentario.

Dennis F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

service and equipment were great

Teresa C.
Clasificación:

El cliente no dejó un comentario.

ERNESTO M.
Clasificación:

Que tengan personas hablando español, hace falta

Stephen H.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

Robert P.
Clasificación:

Nothing 🤠

Pamela M.
Clasificación:

Explain the after hours return policy and instructions to all parties. I was not informed of the mobile check in option, I don't even know if the individual I was with was informed of it, so it wasn't done. I only knew of it when I received the $20 charge on my account. Other than that it was a great experience and will use you again!

nicholas O.
Clasificación:

Very well run and professional. I will continue to use this location, they are great!!

Robert D.
Clasificación:

Don't be so heavy handed in trying to sell insurance...it's the company policy, not the individual customer service rep.

Philip W.
Clasificación:

I was doing the contactless pickup using my phone. When I got to the lockbox, the key was not there. I had to go inside and wait in line for 15 minutes to find out that the employee had taken the key out of the lockbox because he didn't realize I was there and was going to rent my truck to someone else and then give me another truck. This was a big waste of time for me on a day when I was already stressed and busy (moving day).

leslie A.
Clasificación:

El cliente no dejó un comentario.

Janice S.
Clasificación:

Make sure all equipment ordered is in same place for pickup. The folks in Lebanon that had my tow dolly were great. They brought it to corvallis for me. With no help from the people in corvallis . They wanted me to get my truck drive 1 hr round trip to get car dolly then return to putcar on. They charge 20.00 to help you. A little snootie for my taste. The people in Lebanon were friendly and exceptionally helpful.

michael K.
Clasificación:

El cliente no dejó un comentario.

paul S.
Clasificación:

The truck & appliance dolly were old and worn, as compared to Penske, but we're priced accordingly and suitable to our needs.

Wayne A.
Clasificación:

El cliente no dejó un comentario.

Ashley S.
Clasificación:

Have your employees actually check the status of a unit before giving it to someone else. However, my UBoxes did end up being more convenient, though more expensive. My unit was given to someone else even though I followed the directions of the employee who rented it to me. It's next to impossible to reach the Corvallis location via phone and when you do get connected, no one can ever seem to answer your questions without taking 20 minutes and talking to a manager (even if it's as simple as how much is UBox delivery). Horrible experience with UHaul and I'm going to pursue other options in the future.

CRAIG E.
Clasificación:

El cliente no dejó un comentario.

Larry M.
Clasificación:

El cliente no dejó un comentario.

Barbara M.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

Right side view mirrors on the cargo van do not give a clear picture of vehicles beside or behind.

Matthew P.
Clasificación:

The hand truck was not given to me. I had to drive 90 miles to get the moving truck and they forgot to give me the hand truck to help me move. I asked around but due to the fire I had no other options. Yes I was reimbursed but that did not help my issue

DAVID S.
Clasificación:

El cliente no dejó un comentario.

giullermo S.
Clasificación:

El cliente no dejó un comentario.

stephen S.
Clasificación:

Computer checkout machine a bit balky/slow.

ROBERT F.
Clasificación:

The Corvallis site on 5th street does an excellent job. I have worked with them for over a decade with a rental every 1-2 years. they are always reliable and helpful.

susan R.
Clasificación:

The group who unloaded in Corvallis did an EXCELLENT job!

Datong P.
Clasificación:

Quick service.

JACOB RYAN H.
Clasificación:

El cliente no dejó un comentario.

Jeffrey C.
Clasificación:

Great service! Fast and simple. Didn't realize how easy this all was

Jonathan W.
Clasificación:

Incredibly apologetic for the condition of the truck when we picked it up. Could see that they had a cleaning station for there vehicles. Quick and efficient.

Kevin M.
Clasificación:

El cliente no dejó un comentario.

Andrew R.
Clasificación:

I like the new check out process, it was fast and convenient.

Dustin S.
Clasificación:

U-Haul charged me $8.50 for gas, even though I returned the truck with the exact same amount of gas in it as when I picked it up.

Alan S.
Clasificación:

El cliente no dejó un comentario.

Margaret M.
Clasificación:

The two male staff members with whom I interacted at that site were excellent!!!! Can't feel more positive about my experience with them this week. Thank you!

Mary-Martha B.
Clasificación:

El cliente no dejó un comentario.

Brenda A.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Kayleen W.
Clasificación:

Great customer service. Thank you.

Diana A.
Clasificación:

Great customer service when we picked up van!

Paula S.
Clasificación:

Easy pick-up / Easy drop-off! Can't ask for anything more than that! Thank you!

Michael A.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

El cliente no dejó un comentario.

TERRY ALAN C.
Clasificación:

El cliente no dejó un comentario.

Sharlene W.
Clasificación:

Our movers never showed up and it was a bad experience. I won't be using this service again.

Ken B.
Clasificación:

El cliente no dejó un comentario.

PRASHANT K.
Clasificación:

El cliente no dejó un comentario.

Annette B.
Clasificación:

El cliente no dejó un comentario.

GARY C.
Clasificación:

The Cargo Van had Fruit Stains on front window... do the vans sit under fruit trees? Prunes? Plums?

Matthew Z.
Clasificación:

El cliente no dejó un comentario.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

Tiffanie S. | First Impressions |
Clasificación:

So thankful I got the last storage unit!! Thank you, thank you!!

Timothy W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matraca M. | Overall Experience |
Clasificación:

If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.

Donna E. | Overall Experience |
Clasificación:

This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.

Peter G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Candy D. | Overall Experience |
Clasificación:

Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.

Susan C. | Overall Experience |
Clasificación:

Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...

Todd M. | First Impressions |
Clasificación:

Everyone was very helpful!!

nancy r. | First Impressions |
Clasificación:

The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!

Barusa k. | First Impressions |
Clasificación:

Hello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Thank you.

Ibrahim I. | First Impressions |
Clasificación:

Brent and Stephanie were great in every aspect. Thank you

Laura D. | First Impressions |
Clasificación:

Everything went very smoothly.

Cindy s. | First Impressions |
Clasificación:

Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.

John J. | Overall Experience |
Clasificación:

Needs more staff to help customers

Linda R. | Overall Experience |
Clasificación:

Great and friendly staff. Very helpful and always available.

Carolyn C. | First Impressions |
Clasificación:

My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.

Linda R. | First Impressions |
Clasificación:

Very helpful crew, enjoyed by time with them.

Martha N. | First Impressions |
Clasificación:

Saved me, last minute.. Thank you !!

Lori W. | First Impressions |
Clasificación:

Brent was awesome. Helped me find what I needed. Fast and friendly.

Brian B. | Overall Experience |
Clasificación:

A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".

Garnet B. | Overall Experience |
Clasificación:

I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!

kelly g. | Overall Experience |
Clasificación:

Thanks

Niamh C. | Reservation |
Clasificación:

Lukas provided great service and made everything really easy. Super appreciate it!

Peter L. | Overall Experience |
Clasificación:

Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!

Deahna G. | Overall Experience |
Clasificación:

I was pleased overall

David C. | Overall Experience |
Clasificación:

Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.

Jon R. | Reservation |
Clasificación:

Friendly staff

John C. | Overall Experience |
Clasificación:

Wonderful experience, will highly recommend.

MARTHA L. | Overall Experience |
Clasificación:

Everyone was super friendly and efficient.

Brandi G. | Overall Experience |
Clasificación:

great service!

Emily R. | Overall Experience |
Clasificación:

My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.

yize z. | Overall Experience |
Clasificación:

good

KELSEY T. | Overall Experience |
Clasificación:

Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.

Timothy S. | Reservation |
Clasificación:

With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!

GEORGE S. | Overall Experience |
Clasificación:

Excellent.

Kristine P. | Overall Experience |
Clasificación:

Helpful service

SARAH C. | Overall Experience |
Clasificación:

Great job!

ERIC V. | Overall Experience |
Clasificación:

Check out process takes way to long.

Harry K. | Overall Experience |
Clasificación:

I had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.

rachel p. | Overall Experience |
Clasificación:

Very friendly and helpful. Great customer service. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!

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