Customer Reviews for U-Haul Storage of Coos Bay

3016 comentarios

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Loren V. 
Rating:
3.0

Not enough help. Waited an hour to get help. Tried calling twice, first time, I was on hold for about an hour, the second attempt, I was on hold for one hour and forty-five minutes before they hung up on me because they closed while I was on hold.

Roman E. 
Rating:
5.0

Customer did not leave a comment.

Carrie P. 
Rating:
4.0

The doors were loose on the truck I rented. I had to firmly close the doors.

RON M. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
4.0

Our reserved truck was not available at the time of pick up, but the crew worked fast to find us a new truck Thank you

Angela S. 
Rating:
5.0

They went out of their way to help us and I truly appreciate them!!!

Shawn P. 
Rating:
5.0

Guys working there were efficient, helpful and friendly.

Forrest N. 
Rating:
2.0

More parking

Airica C. 
Rating:
5.0

Front desk agent was awesome! Friendly, knowledgeable and professional! Great guy!

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

LEE MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Milo C. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
2.0

Only reason this location is ranked low is because they aren't allowed to pay enough to hire more employees. I had multiple appointments missed because of persistent understaffing. I finally got my hands on my uboxes a full month after they were supposedly delivered.

Jon W. 
Rating:
4.0

No improvements needed

Brenda M. 
Rating:
4.0

Customer did not leave a comment.

FRED C. 
Rating:
2.0

There was no one in the store when I went into ask questions. The website wasn't loading correctly and no one was able to answer my questions. The U-Haul was also parked in an awkward location to pull out.

Madeline S. 
Rating:
5.0

Easy website to use. Extremely friendly personnel

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Asa M. 
Rating:
5.0

Customer service rep was very personable and helpful.

Joan J. 
Rating:
5.0

give the young man who helped me with pick up and return a raise!!!! He was absolutely amazing!!! So courteous under the circumstances, extremely professional - deserves a raise!!!!!

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

as usual Angie was fast, friendly & professional excellent employee talked to a gentleman prior to return he was very helpful & professional

CAMILLA M. 
Rating:
4.0

My original rental location, Bandon, did not have the equipment available at my scheduled pick up time because the previous customer did not return the equipment on time. I was sent 30 miles north to Coos Bay as a result. Everything was fine once I got the equipment I reserved.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

Customer did not leave a comment.

BELINDA L. 
Rating:
3.0

Customer did not leave a comment.

Wayne G. 
Rating:
1.0

Hire more people, and hire front end people with customer service skills. If that means paying them a better wage, do it. This location was grossly understaffed on a Saturday morning. The level of customer service was also lacking. I was told that the computer system is very slow on the weekend because U-Haul does system maintenance on the week end. This just added to the wait and overall negative experience at the counter.

Kenneth G. 
Rating:
5.0

This place was fantastic give everyone on this site a $300 raise an hour they deserve $300 an hour raise greatest people on earth they were just fantastic, nice, friendly & courteous 600 stars for Coos Bay U-Hauled

BRYAN S. 
Rating:
5.0

Have cruise control in the trucks

Marcus W. 
Rating:
4.0

Customer did not leave a comment.

DeAnn J. 
Rating:
4.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Staff quickly took over the truck and got us in and out. Thank you

Colleen M. 
Rating:
3.0

There was 1 employee running his ass off

Sally B. 
Rating:
4.0

The representative had difficulty locating my online equipment reservation. I had provided a printed copy of the reservation.

ROBERT K. 
Rating:
5.0

This location has always been helpful! Customer service is 100%

Erica O. 
Rating:
5.0

Drivers visor was broken. Drivers window handle was broken making it difficult to raise and lower. Customer service gal, Angie was wonderful.

Rochelle H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Clyde W. 
Rating:
3.0

Customer did not leave a comment.

Kris S. 
Rating:
5.0

Customer did not leave a comment.

Lenore E. 
Rating:
5.0

Equipment was available when expected and great customer service. Hard to ask for a better experience.

Bradford B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

HENLEY C. 
Rating:
4.0

I think one of the front head lights was out.

Alexander N. 
Rating:
3.0

Customer service when I finally found someone was good, but I was sitting idly by for a few minutes waiting for a representative in the store. And upon calling the store later that day to inform them on the status of my vehicle rental, I was on hold for almost 10 minutes. I called multiple times and at good amounts of time apart to give employees a chance to do their business, but the issue persisted.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Nothing

Deborah M. 
Rating:
5.0

Not much.

Lori P. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

The lady in the office was a very pleasant one She was very helpful in all questions She made our experience a good one. Thank you

Esther W. 
Rating:
4.0

Customer did not leave a comment.

Diane H. 
Rating:
3.0

Customer did not leave a comment.

zebidiah b.  |  Overall Experience 
Rating:
5.0

Professional and courteous staff (owner) helped me in a short amount of time considering social distancing🤗

Chris M. 
Rating:
5.0

Sheldon King at the Coos Bay location is one of the finest people I have the pleasure of working with. He is true to his word, very professional and personable. He is someone I trust and an rely on.

Larry W. 
Rating:
3.0

I had reserved a truck 2 weeks earlier at a different location but it was not there when I went to pick it up. I was very frustrated and disappointed that no one contacted me. I was very happy with the service the gentleman gave me when to a new location. If it was not for him I would have called and been upset

Elaina P. 
Rating:
2.0

Need to hire more help. It took two hours today to pick up a reserved truck and get a receipt. This is no reflection on the obviously over-worked staff. They did their jobs as fast as they could... They need to double or triple staffing. I saw three customers just turn around and leave... Perhaps offer higher wages and better benefits?

John T. 
Rating:
5.0

Thank you

sean S. 
Rating:
4.0

Customer did not leave a comment.

Ed D. 
Rating:
4.0

its taken to long to get my refund on the deposit i still havent receavied it and its been 3 days why is it taken so longmy friend said thers has been over two weeks and still nothin

Robert S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Cheryl made checkout quick and easy. She was a pleasure to work with.

Roger D. 
Rating:
4.0

Excellent job. I was there at 7 and the staff was ready. I was put the door in 10 minutes.

Thomas R F. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

camilla M. 
Rating:
5.0

Windshield was covered in bug splatter. Check engine light was on, and the en5has a knock from a bent rod.

Andrea K. 
Rating:
1.0

My contract was updated without permission and three additional dollies were added to my contract. I was charged the additional cost and then I see an additional pending $27 charge to my card on top of it!

Robert K. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MERRICK F. 
Rating:
5.0

The agents were very professional and courteous. It was a rough start because of some contract issues, but we worked our way through it, and I was on my way. Sheldon and his staff went the extra mile for me.

James M. 
Rating:
5.0

Great customer service.

Veronica B. 
Rating:
5.0

Terrible service on line , with very long wait time, no flexibility of rentaldays, it's two days only (tho I knew I needed for 4-5) and could not extend at rental location by phone.. unable to get phone response from central reservation or trying various web prompts, and drove an hour to rental location to book the additional days. BAD, the location worker was great! though...

jan G. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
1.0

Customer did not leave a comment.

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
4.0

Customer did not leave a comment.

Floyd C. 
Rating:
5.0

$19.95 on side of truck but i paid 165. For overnight and none of the costs were = to 19.95. Why is the advertising so false?

Jeanette S. 
Rating:
3.0

Be more organized. My reservation wasnt ready at pick up and the service person failed to include the requested hand dolly. I paid for and didnt recieve.

Holly K. 
Rating:
5.0

Customer did not leave a comment.

Leanna F. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
4.0

Customer did not leave a comment.

Stan G. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Fast service! I was in and out in a flash!

Edward H. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Good customer service from man on duty. Good. Personable. Attentive.

Blaze C. 
Rating:
5.0

HEATHER WAS FRIENDLY AND HELPED WITH ALL OUR NEEDS AND QUESTIONS. VERY PLEASANT EXPERIENCE.

Heather N. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

neal F. 
Rating:
5.0

It was just what we needed… Easy, convenient and the gentleman was very nice and helpful.

Marilyn W. 
Rating:
2.0

Not make your customer wait for over 20 minutes to get service. I waited In my truck I was returning and only after I walked in did someone help me. Three MEN got assisted before me

Rebecca G. 
Rating:
1.0

They move my pick up location from redding to red bluff, not happy about it! I lose money and time and the personal was not helpful it all, because they can do nothing in their part. I felt abuse because they know I need it the truck... very unhappy

Margarito R. 
Rating:
3.0

MY receipt u sent to my email is very broken up and unreadable. Could you send me one that is readable. Thanks 👍

Sherri C. 
Rating:
2.0

Only one person working desk and hooking up equipment. There where 5 other people waiting behind me. Place needs more help!!

Douglas B. 
Rating:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  First Impressions 
Rating:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Overall Experience 
Rating:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Overall Experience 
Rating:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Overall Experience 
Rating:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dean a.  |  Overall Experience 
Rating:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  First Impressions 
Rating:
5.0

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Overall Experience 
Rating:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional.

Teri G.  |  First Impressions 
No reviews have been submitted for this location.

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