Customer Reviews for U-Haul Storage of Coos Bay

3,378 comentarios

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!

Jamie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
3.0

I was given till Sunday to return trailer but they charged me for an extra day, I was there on time and still got charged for another day, I'm not sure why, no explanation was given, this is unacceptable

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra J. 
Clasificación:
5.0

I can only say the staff at this location was helpful and had our truck ready to go when we arrived to pick it up. great attitude towards the customer, and extreamly attentive to our needs.

LLOYD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaac M. 
Clasificación:
5.0

The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.

Kerstin D.  |  First Impressions 
Clasificación:
5.0

Great bunch of people, Friendly and very helpful.

Namaste S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Namaste S. 
Clasificación:
5.0

This place was great, I was checked out fast and the staff was wonderful

Joel M. 
Clasificación:
5.0

Fast acting employees, very helpful.

Christina S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

Nothing. The drop off was efficient and took about one minute. Perfect.

Trent H. 
Clasificación:
5.0

Awesome people working here.

Daniel N. 
Clasificación:
5.0

Very friendly and helpful staff.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Excellent service the girl ☺️ was very friendly and the guy to I recommend for sure %100 satisfied thank you for the service they provide to me

Sergio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
4.0

Nothing at the moment. Great service, thanks.

Christina D. 
Clasificación:
5.0

Great friendly customer service!

Rick V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

I was told by Brian at this location that I would be able to get a prorated refund for returning the equipment earlier than 24 hours. When returning the equipment to this location, another guy that was there said there'd be no refund since the charge for the rental was for 24 hours it didn't matter if I turned it in early or at the designated return time. Either someone wasn't being truthful or didn't know what they were talking about. Between the Coos Bay and Bandon locations, it was the worst experience I've ever had with Uhaul.

Menona M. 
Clasificación:
4.0

I interacted with three employees at the store, all great people. I tried to reserve the van online. Big mistake for me! Wish I had gone to store to make the reservation instead. Also, the fuel gauge on the GMC van wasn't at FULL when I drove off, but it was when I returned. No big deal. So the only reasons I didn't rate EXCELLENT was because of the website experience and the fuel in the vehicle. Otherwise, a great experience. Good Work!

TR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inez M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle T. 
Clasificación:
2.0

The location was likely built in the 50's. The space is very limited and there seems no option for expansion. There are so many small trailers and car haulers that it is very difficult to access self-store or U-boxes. The staff, however is wonderful especially considering they work under very difficult conditions.

Namaste S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
1.0

Hire new more knowledgeable staff. Better training in traffic

Tiffany H. 
Clasificación:
5.0

Very friendly, helpful staff. The location was likely established in the 60's and they are pressed for space with nowhere to expand yet they manage things very skillfully.

Nancy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo T. 
Clasificación:
5.0

Just keep the awesome staff that you currently have! They did great and very knowledgeable.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

N/C

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
5.0

I rent a lot of stuff from this location never had any issues and they are always on time and prompt believe his name is Josh one of the managers goes out of his way to make sure everything's right and you're happy

Douglas A. 
Clasificación:
5.0

Everything was handled efficiently and expeditiously

David C. 
Clasificación:
3.0

The truck was filthy, the seat was tilted thus making it very uncomfortable to drive. The truck appeared to have mechanical issues as well.

Amy E. 
Clasificación:
5.0

Make sure when picking up a truck it's clean.

Rod R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE MARIE HUR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

Have rented at this location several times ,always had good service, clean equipment, and excellent service from them.

Jo E. 
Clasificación:
5.0

My experience in Coos Bay oregon was excellent! Returning it in Harbor Oregon was incredibly different! The employee was ridiculous as well as very unhelpful! I asked for his name 3 separate times… he refused and walked away!

Christee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
4.0

May you all experience at this time was completely helpful and very knowledgeable as well as convenient and their way around obstacles very well to meet my needs

aaron N. 
Clasificación:
5.0

The service was EXCELLENT at this Coos Bay location! Very helpful!

Christee S. 
Clasificación:
5.0

Very professional as always thank you again!

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford N. 
Clasificación:
5.0

Wow, first class treatment by your employer at your location in Coos Bay. Please keep him. Gracias.

Stephanie O. 
Clasificación:
5.0

Josh and Derek were as always absolutely amazing. Everyone at this location always works hard to make it a good experience and treats the customers with respect. Josh and Derek especially do an outstanding job. I'm thrilled with my experience here and would come back again… def give Josh and Derek a raise and make sure to keep them bc they're amazing…. And problem solvers and just so nice to customers and helped me get everything I needed…. Thanks again guys!

Erik W. 
Clasificación:
3.0

Very pleasant

steven W. 
Clasificación:
5.0

The ability to arrange a rental via the website made renting so easy. Our local store in Coos Bay OR has always been great for customer service.

MARTIN M. 
Clasificación:
5.0

I did have to drive far to get a truck that was the right size.

Korrinne R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jed C. 
Clasificación:
2.0

The general manager was friendly and any negative comments about our experience, shouldn't reflect poorly on him. The other employees weren't very friendly and didn't have the answers to our questions. Also, why is there a fee per mile on top of renting the vehicle, but we also have to put gas in it? That wasn't stated clearly before we rented the truck. Also, why don't we get the truck with a full tank so we can just refill it to full upon return. Instead we have to guess how much gas we need to bring it back to the level we got it, which usually means we over estimate to not get charged extra fees. Feels a little scam-ish.

Julia C. 
Clasificación:
2.0

How about washing and cleaning out the vehicle before renting it out?

Myriam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Overall it was a very pleasant experience, and I would gladly recommend your company.

Valerie M.  |  Overall Experience 
Clasificación:
5.0

Customer service was great!!!!

Lance L. 
Clasificación:
1.0

Truck was rattling and wheezing from the time I picked it up. Ran horribly and got terrible gas mileage. Ended up breaking down and leaving me stranded in the heat with my child for HOURS... Roadside is a joke and I still haven't been billed, so I have a charge sitting out there. Just total incompetence.

Aimye F. 
Clasificación:
3.0

El cliente no dejó un comentario.

justin C. 
Clasificación:
5.0

Customer service was awesome!!!!

Deb K. 
Clasificación:
5.0

After hours dropoff

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Len S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan W. 
Clasificación:
1.0

Guy seemed like he was on meth, not very professional and cursed a copious amount. Couldn't remember to hand me the receipt for the transaction.

WILLIAM W. 
Clasificación:
5.0

Two criticisms: The truck was extremely noisy inside, and I could not figure out how to light up the dashboard, which was awkward, driving in the dark.

Wim D. 
Clasificación:
5.0

Extraordinario servicio al cliente

Gregg P. 
Clasificación:
5.0

Friendly, helpful, professional. Amazing glitch free whole process.

Mike J. 
Clasificación:
5.0

The employees are incredibly helpful.

DAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

Everything was great

Linda C. 
Clasificación:
5.0

The staff that you had today did awesome! Gracias

Kevin D. 
Clasificación:
5.0

Properly verify the fuel in the tank; I was told it was full, but when I got into the cab it showed considerably less, so I informed them of this and they promptly corrected it. Anybody can make a mistake!

Wim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
5.0

Move some of the trucks to get returning ones in.

Angela D. 
Clasificación:
5.0

Everything went well

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

I can't think of anything. I've become a repeat-customer.

Wim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noe S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry W. 
Clasificación:
5.0

I could not have had a better experience. The staff at U-Haul has been amazing!

DAN R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
2.0

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

zebidiah b.  |  Overall Experience 
Clasificación:
5.0

Staff are phenomenal here. Servicio al cliente de excelencia. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  First Impressions 
Clasificación:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  First Impressions 
Clasificación:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Overall Experience 
Clasificación:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Overall Experience 
Clasificación:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Overall Experience 
Clasificación:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dean a.  |  Overall Experience 
Clasificación:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  First Impressions 
Clasificación:
5.0

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Overall Experience 
Clasificación:
5.0

Michael and the team in Coos Bay went above and beyond! ¡Gracias!

Jim T.  |  Overall Experience 
Clasificación:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and professional.

Teri G.  |  First Impressions 
Clasificación:
5.0

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Overall Experience 
Clasificación:
5.0

Mike at Coos Bay was awesome

Tina W.  |  Overall Experience 
Clasificación:
4.0

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  First Impressions 
Clasificación:
4.0

Listo

Mary K.  |  Overall Experience 
Clasificación:
3.0

They ate very helpful

Rosella E L.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Overall Experience 
Clasificación:
5.0

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Overall Experience 
Clasificación:
3.0

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Overall Experience 
Clasificación:
5.0

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M.  |  Overall Experience 
Clasificación:
5.0

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L. | Reservación
Clasificación:
5.0

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s. | Reservación
Clasificación:
1.0

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M.  |  Overall Experience 
Clasificación:
5.0

That guy that was working was way cool respectful helped out solid guy

archie r. | Reservación
Clasificación:
5.0

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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