Customer Reviews for U-Haul Storage of Coos Bay

3,285 comentarios

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S. 
Clasificación:
5.0

Move some of the trucks to get returning ones in.

Angela D. 
Clasificación:
5.0

Everything went well

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

I can't think of anything. I've become a repeat-customer.

Wim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noe S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry W. 
Clasificación:
5.0

Josh you as very professional and helpful. He assisted me in picking the u-haul items and even took them to my car . Josh was very personal able and helped me with all the changes I had to make. I would totally recommend this U-haul agent.

Debra B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sydnee R. 
Clasificación:
3.0

Have better instructions on how to use the 24/7 service especially when returning the equipment.

Gary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA WILLIAM J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathanael H. 
Clasificación:
3.0

I had 2 issues: first, I added a day to the rental but it wasn't updated in the system so I was receiving calls saying it was late being returned. Easily fixed, but still avoidable. The bigger issue is the truck leaked and rain water got in on a bunch of my stuff and damaged it. When I told the staff member at the return location she apologized, but no one offered to help with any of my damaged items or follow up or anything. Also, the leak in the ceiling of the truck was clearly visible once it was pointed out that it was leaking. It should have been better maintained.

Brooke M. 
Clasificación:
5.0

The issue we encountered was that on picking up the truck and taking it to the gas station, the gas leaked on the ground. We returned to the Uhaul location and it was determined that a hole had been cut into the gas tank filler line. There were no other trucks of the same size (20ft) available, and repair would take several hours so we needed to take a smaller truck resulting in leaving some things behind. Tiffany was particularly helpful.

Brent C. 
Clasificación:
4.0

The staff were excellent

Jim F. 
Clasificación:
4.0

El cliente no dejó un comentario.

brendan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

Great friendly staff. Easy return.

Thomas G. 
Clasificación:
5.0

Funny staff. Lightened a horrible day. I hate moving!!!!!

Angela G. 
Clasificación:
5.0

Customer service was top notch. From pick up to drop off. Super sweet and real people.

Rachel W. 
Clasificación:
4.0

No problems on this end

Eric G. 
Clasificación:
4.0

El cliente no dejó un comentario.

al T. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew S. 
Clasificación:
4.0

Short-staffed possibly... Stood in a long line to return a trailer. Besides that.. I'll. E back I'm sure.. not the 1st not the last

Justin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Jacob was very helpful!

Eric V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

You did everything right. I was in and out in a timely fashion. They hooked me up to the trailer and had a second pair of eyes check to make sure everything was connected. The equipment worked wonderful. When I returned it the guy was at my truck before I could get out and got me unhooked on my way. The staff was very friendly and knowledgeable. Great job, Thank You. Sincerely, Dane Guelker

Dane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B. 
Clasificación:
5.0

Nothing.... Equipment was great, no issues

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

I've used the services of U-Haul Storage of Coos Bay in the past. The owner and staff of this Company are polite, professional, and personable. The facility is clean and organized, and the rental equipment is always in good repair. After completing my rental paperwork the owner of the facility gave me his business card, along with instructions to call if I had trouble of any sort. U-Haul of Coos Bay represents your Corporation in the most positive light, and should be commended for their continued high performance.

Eamon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramses M. 
Clasificación:
5.0

Great friendly employees, they take the time to make sure you understand procedures informative to answer your questions and helpful!

tara S. 
Clasificación:
5.0

The man that helped me was very nice, plus being very efficient.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

The man that helped me was very nice and efficient.

DENNIS S. 
Clasificación:
5.0

Friendly and helpful employees

James A. 
Clasificación:
5.0

The manager and staff were quite friendly. They were very knowledgeable and accommodating. Sheldon, the gm, is a gem. Even came in on his day off to make sure that I was well taken care of

Brian E. 
Clasificación:
5.0

Great service amazing staff

Neal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie H. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROB D. 
Clasificación:
5.0

Exceptional service from the Coos Bay Office. Your staff was above and beyond excellent in service and cost. Please let All the staff know I appreciate their professionalism. Respectfully yours, Nancy Baldwin 3/31/2022

Nancy B. 
Clasificación:
4.0

Joshua Romario was awesome he help us all the way thru the rental, even carrying items to truck for us. I rate him an above excellent. Dan Hughes. “ GOOD EMPLOYEE “

Carla H. 
Clasificación:
5.0

Very friendly. They even reminded me to check under the seats. Happy staff!

brisa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
3.0

When I called to ask about a time to drop off my one-way rental truck from Roseburg, the employee told me I needed to look at my contract to determine if I could drop off at that location. I did not have my contract handy as I was just moving into a new home that day. There are only 3 UHaul locations (two were private) for drop-off in Coos Bay. As it was a Sunday, only one location, the official UHaul location, was the only location open. I pressed the employee further to accept this rental truck as it was the only place I could return the truck that day, the day I was scheduled to return it. Unnecessary fuss.

Dennis D. 
Clasificación:
5.0

read above

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

You have a Great team in this location! Keep up the good work! Thank you, Jim Johnson

JAMES J. 
Clasificación:
5.0

I've been to this location quite a few times in the last two years and every time they are super friendly and very prompt. I really like the new manager or assistant manager

Douglas A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark R. 
Clasificación:
5.0

Online mileage charge does not reflect the 40 cent per mile increase for weekend pick up Just put 1049 miles on truck and was hit with a $400 increase because I picked it up on. Saturday evening, loaded it Sunday and drove it Monday and Tuesday, not sure where the weekend mileage fee come in

Carl D. 
Clasificación:
5.0

There is nothing you can do because what you provide is absolute perfection!!!

alice O. 
Clasificación:
5.0

Staff was amazing!!! Can't recommend them enough!

Paige S. 
Clasificación:
5.0

Excellent customer service from the time I entered the parking lot where I was greeted a good morning by the store manager right thru to the very end when I brang the uhaul back. Also the lady that works under him I believe she waz fairly new but never the less she was also excellent in helping me upon return of the uhaul Top notch service and that git my late morning off to a superb start and I had one of the best days I've had in a very long time. Those folks at uhaul friggin ROCK. Thanks to the uhaul team Respectfully yours. Scott S Loew

SCOTT SHERWOOD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P. 
Clasificación:
5.0

Jacob Daniels was very helpful.

Steve R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Boyd W. 
Clasificación:
3.0

Mileage calculator on website may not be working correctly

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo V. 
Clasificación:
5.0

I was charged 394.00 fucking dollars for a trailer I only needed for 2 fucking days. Your representative at Samuels automotive is rude as hell also. This is utter bullshit, and I will never ever fucking use uhaul again….fuck you guys

Charlie S. 
Clasificación:
5.0

Since I had to change the drop off location the personnel at this location were very helpful, friendly and quick.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Basil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen M. 
Clasificación:
5.0

The man at the counter was very helpful, and answered all of my questions, while still getting me out and on my way very quickly. When I got back to return my truck, there wasn't anybody available at the check-in area, so I was bringing the keys to the desk. He met me half-way to the office, took my keys, ran out to the truck, and did a quick check-in inspection, printed my receipt, and ran back over with my copy. Great customer service! 

Lori P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

Owner and staff very nice and friendly. A great, easy, rental experience. We will definitely rent from this location again.

Dwan O. 
Clasificación:
1.0

One of the staff Tricia I believe called me three times in two days and hassled me about the return of the truck even saying that there were families waiting for the truck, when I was able to return the truck although a day late there were 5 other of the same trucks on the lot, and the other agent was shocked that I was told that saying that they had plenty of them and it wasn't anything that needed to be harassed about.

Mandy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy B. 
Clasificación:
3.0

The truck was not clean when I picked up.

Kim L. 
Clasificación:
3.0

Vehicle seems like it ran with a Miss fire At an idol And when you are stopped At a stop light And had a prominent miss when you 1st started it up when it was cold

Larry E. 
Clasificación:
5.0

I could not have had a better experience. The staff at U-Haul has been amazing!

DAN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya M. 
Clasificación:
5.0

Great people working at the Coos Bay rental office.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B. 
Clasificación:
5.0

Your No 1 in my book

Alan E. 
Clasificación:
4.0

I messed up in that I didn't check the width of the loading gate on the utility trailer. It turns out I hauled it on a 6 hour round trip and couldn't use it. Would it be possible to get a credit toward renting the 6 by 12 foot utility trailer without the ramp?

Dan K. 
Clasificación:
3.0

Workers need to be educated on equipment. I specifically explained what I was hauling and was given a trailer that could not haul my equipment. Had to drive back and trade for a different trailer. Not only wasted my time but 35 miles at $1.09 per mile. I requested that I not be charged that mileage lost and not one of the employees knew how to fix it to remove the charge for mileage. As of this day I'm still waiting to fix this mess. Not sure I want to go back to them.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
4.0

The STAFF WAS AWESOME THANKS

Terri E. 
Clasificación:
5.0

A bit expensive but great service. Easy to use.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
2.0

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

zebidiah b.  |  Overall Experience 
Clasificación:
5.0

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  First Impressions 
Clasificación:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  First Impressions 
Clasificación:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Overall Experience 
Clasificación:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Overall Experience 
Clasificación:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Overall Experience 
Clasificación:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dean a.  |  Overall Experience 
Clasificación:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  First Impressions 
Clasificación:
5.0

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Overall Experience 
Clasificación:
5.0

Michael and the team in Coos Bay went above and beyond! ¡Gracias!

Jim T.  |  Overall Experience 
Clasificación:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and professional.

Teri G.  |  First Impressions 
Clasificación:
5.0

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Overall Experience 
Clasificación:
5.0

Mike at Coos Bay was awesome

Tina W.  |  Overall Experience 
Clasificación:
4.0

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  First Impressions 
Clasificación:
4.0

Listo

Mary K.  |  Overall Experience 
Clasificación:
3.0

They ate very helpful

Rosella E L.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Overall Experience 
Clasificación:
5.0

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Overall Experience 
Clasificación:
3.0

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Overall Experience 
Clasificación:
5.0

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M.  |  Overall Experience 
Clasificación:
5.0

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L. | Reservación
Clasificación:
5.0

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s. | Reservación
Clasificación:
1.0

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M.  |  Overall Experience 
Clasificación:
5.0

That guy that was working was way cool respectful helped out solid guy

archie r. | Reservación
Clasificación:
5.0

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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