Customer Reviews for U-Haul Storage of Coos Bay

3,865 reviews

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Everything was great, very helpful too. My only suggestion is that the U-Haul local phone number , should be more readably available instead of the U-Haul number in the Philippines.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

bob L. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

The staff were extremely courteous and helpful. The equipment was in great shape and served our needs for the day.

Deborah R. 
Rating:
5.0

Great service! Thank you

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Pick up and drop off was easy

Kevin S. 
Rating:
5.0

I was very happy with my move & my truck

judy D. 
Rating:
5.0

Everyone super nice an excellent an eager to help at all times

Brad H. 
Rating:
5.0

Extremely friendly and helpful. Best customer service

MORGAN P. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Staff at Coos Bay uhaul were amazing! Friendly and helpful.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Nothing…this location doesn't install hitches or brake controllers but their customer service in every other regard is superior to any Uhaul dealer on the West Coast!!!

James W. 
Rating:
4.0

Customer did not leave a comment.

BRIAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Very satisfied with staff and equipment. Was treated with respect and employees were helpful with setting up trailer and double checking tires and lights! Excellent dealership!

Paul G. 
Rating:
4.0

Great experience, however i paid in cash and left a 60 deposit. At the end of my one move the cash would only be refunded in a mailed check . It would be better to know that in advance when paying in cash . Thank you , Terry

Terry K. 
Rating:
5.0

I won't go anywhere else. There are closer locations but these guys rock! Kick! Get the job done and actually care. Maybe it depends on who I am/who you are. They're real. No BS. They covered me and now they have my cover.

Ken O. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Rear gate and ramp not kept in good condition.

NEIL O. 
Rating:
5.0

Customer did not leave a comment.

Charlotte L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Joshua was truly a great employee. Friendly, helpful, hard-working and such a great and positive personality. I was impressed with the level of care and service that was provided this weekend hauling goods from a family move from California. This U-Haul locations gets 5 stars all-around!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kathrine Z. 
Rating:
5.0

No improvement needed..

JAMES T. 
Rating:
5.0

I was unaware that I needed to return the tow dolly the same day to avoid needing to pay for 2 days. I rented it on the 6th and returned it on the 7th, so I was charged for 2 days. I rented it later on in the afternoon of the 6th, and returned it in the evening of the 7th. It was a little more than 24 hours, so I understand needing to pay for the extra day.

tim M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer service was excellent, very nice crew her in Coos Bay. I would rent again

Elizabeth E. 
Rating:
5.0

All the staff at the Coos Bay, Oregon location are so very friendly and went above and beyond .

Unice B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Wifi connection wasn't working that night and even with data I couldn't use the app to drop off. I had to connect to a different WiFi of a business near by to get it to work. Otherwise everything else was easy and great

BRANDON S. 
Rating:
4.0

Check-in lady when I returned the trailer was super helpful and on top of it. Very quick return.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

A++++ I'm here visiting my Grandparents from Ohio, hands down best experience of the dozens of uhaul places I have ever used.. Keep up the awesome job!!

Brandy H. 
Rating:
5.0

Very friendly service people

john G. 
Rating:
5.0

Service was fast and convenient. The guy detached the trailer for me

Anthony B. 
Rating:
5.0

Great service. Appreciated the ability to reserve online ahead of time.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth H. 
Rating:
5.0

I was in and out in a few minutes.

Bruce R. 
Rating:
5.0

Please keep this employee, friendly, I was on my way with no worries

Bill T. 
Rating:
3.0

Using Chrome your website was incredibly frustrating. When I would try and log in, I got the message that it did not recognize my email. I have an account I have used for business fir several years. When I try to create a new account, it would not allow it stating there was already an account with that email. Try and open the account, it does not recognize the email. Back and forth, back and forth. If there had been Hertz nearby I would have used them.

Chris A. 
Rating:
5.0

Tell customer about vehicle adnomilies before they use the vehicle. Mine had 2 issues that I had to inquire about.

Clarence C. 
Rating:
5.0

Quick, fast return. Attendant was professional and courteous. Thanked us, made it so easy.

Brian L. 
Rating:
5.0

I rather drop off my uhaul there than any other places in coos Bay. The best place I ever went to for a uhaul pick up and drop off. A great place and I highly recommend.

Moussa N. 
Rating:
3.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Just as all days are not sunny and bright, all U-Haul dealers are not all the same. However, the U-Haul dealer in Coos Bay, Oregon is exceptional. They are the BEST. Five stars are not nearly enough.

johnathan M. 
Rating:
5.0

Sheldon and the whole crew are legendary! Will miss seeing them regularly, but I shall return for another adventure. Thanks for everything y’all!

Jordan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
4.0

the auto transport surge brake did not work

Dennis W. 
Rating:
4.0

Everything was great, picked up vehicle during a rainy spell, had to unexpectedly wade through some deep puddles to get into the vehicle based on where it was parked. Maybe in future, think about pulling vehicles out of water for renting customers.

John T. 
Rating:
5.0

Absolutely outstanding service. And I mean service. It wasn't like walking into a store and having to beg for attention. These guys have it down! And then, this was a one-way trip. So I go to Salem and happen upon another store that just treat you like a king, or queen, or whatever. first loop in Salem.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

Mellissa S. 
Rating:
2.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Asley H. 
Rating:
4.0

We definitely needed a second one. Everything was safe and secure and arrived on time.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Sheldon and his crew were extremely professional and friendly. They were very helpful and made the moving experience alot less stressful.

lisa M. 
Rating:
5.0

We were very satisfied with the service from the reservation process to the check out and return of the rented trailer.

jim C. 
Rating:
5.0

Customer did not leave a comment.

konrad S. 
Rating:
4.0

Satisfied!

Pamela C. 
Rating:
5.0

Very friendly.

James K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Nothing. The men working this location were excellent.

Laura B. 
Rating:
3.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

Absolutely perfect will be renting again

James S. 
Rating:
5.0

The young man that helped me was very professional I appreciated his service

Stewart B. 
Rating:
4.0

First pod was supposed to be in Coos Bay in September and i was lied to as to its actual location. I can not and should not have to call and call again to locate boxes. I did however make a specific trip to empty two pods which I thought were in Coos Bay.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Give the employees raises! You definitely want to keep these two. Both of the employees (I'm horrible at remembering names, but it was a guy and a lady!) were so incredibly helpful and nice. They made a stressful situation much easier.

lisa N. 
Rating:
5.0

The staff are very helpful and friendly!! They helped ease the stresses of the move. Thank you both!

Mark A. 
Rating:
5.0

I am so impressed with the U-Box portion of U-Haul. Our experience was exceptional from beginning to end. And I love the fact that women are doing the deliveries!

Jan F. 
Rating:
5.0

They were friendly, efficient, and did a great job, what more could you ask for.

Mark M. 
Rating:
5.0

Everything good with customer service,etc..just need to double check truck doesn't leak..lol.. Otherwise,all great!!

Jeana G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Erick O. 
Rating:
5.0

Customer service was great! Amber was very friendly and helpful. Thank you Amber!

Candice C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Alistair D. 
Rating:
5.0

Service was quick, easy and staff was friendly.

Monique H. 
Rating:
5.0

These people are awesome. Very helpful and friendly

Ruben Q. 
Rating:
5.0

No signs of rodent Infestation. That is a big issue in most storage facilities. Thank you for the safe and secure facility.

LINDA W.  |  Overall Experience 
Rating:
1.0

Butte Montana store manager is a horrible person and needs to be fired for being ignorant our stuff late and she parked a block away!!! Would be better if you fired her, Oregon staff is way friendly and super helpful

Julia S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Excellent friendly and helpful staff. Thank you for helping me with a stressful move

Katherine A F. 
Rating:
5.0

I returned the truck a day early and under the estimated mileage but was still charged full price. I thought I might receive a small refund

Michael P. 
Rating:
5.0

Customer did not leave a comment.

stuart H. 
Rating:
5.0

The staff at Coos Bay U-Haul are beyond compare.

pat m.  |  Overall Experience 
Rating:
5.0

Very friendly staff who knew what they were doing, really good experience and I would definitely recommend to others.

MARY N.  |  First Impressions 
Rating:
5.0

I highly recommend to you all the facility /storage in coosbay to all my friends and family. Excellent most caring staff that I would consider family. Just amazing people. I had an amazing experience out of all the storage units that I’ve had. but this one hands-down was the absolute best.

jenna o.  |  Overall Experience 
Rating:
5.0

Amber is the sweetest woman that has ever walked this earth! Her husband (one day I will remember his name. Sorry) is so kind and helpful! Their GM is a great guy, you can really tell he cares about his business and customers. 10/10 amazing customer service, easy and secure storage, positive environment.

Makenzie r.  |  Overall Experience 
Rating:
5.0

Sheldon at the Coos Bay location was amazing and very helpful and understanding. If I need anything from U-Haul in the future I will go to his store.

MARK DONALD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenna o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amber W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica J.  |  First Impressions 
Rating:
1.0

This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!

Jamie P.  |  Overall Experience 
Rating:
5.0

The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.

Kerstin D.  |  First Impressions 
Rating:
5.0

Great bunch of people, Friendly and very helpful.

Namaste S.  |  Overall Experience 
Rating:
5.0

Overall it was a very pleasant experience, and I would gladly recommend your company.

Valerie M.  |  Overall Experience 
Rating:
5.0

I could not have had a better experience. The staff at U-Haul has been amazing!

DAN R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
2.0

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

zebidiah b.  |  Overall Experience 
Rating:
5.0

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  First Impressions 
Rating:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  First Impressions 
Rating:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Overall Experience 
Rating:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Overall Experience 
Rating:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Overall Experience 
Rating:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dean a.  |  Overall Experience 
Rating:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  First Impressions 
Rating:
5.0

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Overall Experience 
Rating:
5.0

Michael and the team in Coos Bay went above and beyond! Thank you!

Jim T.  |  Overall Experience 
Rating:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional.

Teri G.  |  First Impressions 
Rating:
5.0

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Overall Experience 
Rating:
5.0

Mike at Coos Bay was awesome

Tina W.  |  Overall Experience 
Rating:
4.0

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  First Impressions 
Rating:
4.0

Done

Mary K.  |  Overall Experience 
Rating:
3.0

They ate very helpful

Rosella E L.  |  Overall Experience 
Rating:
5.0

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Overall Experience 
Rating:
5.0

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Overall Experience 
Rating:
3.0

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Overall Experience 
Rating:
5.0

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M.  |  Overall Experience 
Rating:
5.0

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L.  |  Reservation 
Rating:
5.0

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s.  |  Reservation 
Rating:
1.0

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M.  |  Overall Experience 
Rating:
5.0

That guy that was working was way cool respectful helped out solid guy

archie r.  |  Reservation 
Rating:
5.0

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top