Comentarios del cliente para U-Haul Storage of Coos Bay

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Coos Bay

Grado total:

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Pauline E.
Grado:

Your Roadside Assistance is a joke.... I’ll be calling corporate about what Si had to go thru!! Your incompetence costs me so much money and time... I think I spent thousands with your company in the past year... don’t know that I will use Uhaul ever again... disgraceful service ... absolutely awful !! I’m furious

Garet D.
Grado:

Nice employees, friendly and professional. Good selection of products and plenty of stock on hand.

Kasey K.
Grado:

They were extremely rude when we picked up the truck. The worker was disorganized and told us we could change our destination on the way just by calling. She refused to help us change our reservation, and because of that we were charged a $98 wrong destination fee, and extra for mileage.

James H.
Grado:

You should let people know when they are renting a furniture dolly that there isnt a ramp on the truck so they dont waste $30 on something they cant even use

Daniel B.
Grado:

El cliente no dejó un comentario.

EMERY M.
Grado:

Employees were sick. Reservation clerk was rude and didn’t process reservation entirely with accurate information, even though provided. The return clerk was rude and didn’t provide confirmation email was promised. I likely to use again anytime soon.

ERIC T.
Grado:

I have been in customer service my entire life. I have needed regular rentals because of delivery vehicle issues. Everyone at this location has provided stellar customer service every time I have been in. Kudos to all at this location.

Patricia D.
Grado:

El cliente no dejó un comentario.

Chris A.
Grado:

The customer service was great. No need to improve.

Forrest R.
Grado:

El cliente no dejó un comentario.

dean a. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Johnny S.
Grado:

El cliente no dejó un comentario.

susan J.
Grado:

El cliente no dejó un comentario.

Dedra N.
Grado:

El cliente no dejó un comentario.

Mary G.
Grado:

El cliente no dejó un comentario.

JENNIFER And MARK E.
Grado:

El cliente no dejó un comentario.

Julia S.
Grado:

El cliente no dejó un comentario.

james F.
Grado:

El cliente no dejó un comentario.

Ed D.
Grado:

Its not good to come in to pick up a rental and wait for 10+ minutes for some one to help me.

Ryan C.
Grado:

El cliente no dejó un comentario.

linda M.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

Depth of personnel. Operation easily overwhelmed with only one counter person.

Hank P.
Grado:

El cliente no dejó un comentario.

Kayce S.
Grado:

The lady who works weekends does not deserve that job as she is rude too customers.

Patricia C.
Grado:

I was supposed to be notified by email, not text. I do not have an iPhone. Their text which I was finally able to read indicated my rental was supposed to be returned at 9:00 am. This was after 10:30 am. I go the truck back by 11:00 but they were understaffed and it was about noon before the transaction was finished. I had to pay for a full extra day for both the truck rental and the damage waiver. I feel at the least, it should have been prorated. If I have a choice in the future, I will not rent from U-Haul.

Frank M.
Grado:

All went well. Thanks!

Randall S.
Grado:

I did ask a question about loading the car onto the trailer but all he said was, “There you go, it’s your truck and trailer, have a nice day.” He was trying to go home as he was just there on a Sunday to help get the new person situated. Overall though they have been very helpful otherwise.

laura G.
Grado:

El cliente no dejó un comentario.

Alyssa T.
Grado:

I have called to help get a resolution to our issues and have yet to receive a call back after speaking with a representative who stated someone would call me in 72 hours. We were unable to rent the 4x8 trailer we had reserved as the taillights were not working. The next size up 5x8 was "in town only" as was the mini van. The customer service agent ended up sending us out with a 10ft truck. The cost for the truck was over 2x the original amount for the 4x8 trailer, not to mention the gas that has to be put in it ($60.00). When we opened the truck to load our belongings we were met with a soaking wet floor, standing water of about 1/4 inch that had to be dried with a mop and multiple towels. Regardless of our efforts some of our belongings still became wet. In addition to not receiving the trailer we were expecting the customer service representative (Angela) was incredibly rude! From the moment we walked in she was slamming things down on the counter, swearing under her breath, and talking negatively to us about her coworker and the company. The entire transaction took an hour and half to complete. We left incredibly disgruntled and dissatisfied.

Michael H.
Grado:

Nothin!g I can think of to improve but I just want to say that dealing with Sheldon was a good experience. Friendly and knowledgeable!

Jared P.
Grado:

Man at desk during pick up was very rude.

Bonnie B.
Grado:

El cliente no dejó un comentario.

Elizabeth B.
Grado:

Get a less surly counter person

Jeffery P.
Grado:

It's all good

Randall K.
Grado:

Again, the people were great. I was given 4 days and 300 miles for $480 I went on and told them I would need the truck for storage a couple of extra days. I had the truck 2 extra days and was charged for 5. Now it takes days to get my money back. This is unacceptable

Ed D.
Grado:

Great Experience

Patrick D.
Grado:

The guys were very helpful, courteous.

Michael W.
Grado:

El cliente no dejó un comentario.

Diane H.
Grado:

El cliente no dejó un comentario.

Doug R.
Grado:

Sweep out the trailer

Randall S.
Grado:

El cliente no dejó un comentario.

Kathy S.
Grado:

El cliente no dejó un comentario.

Deborah W.
Grado:

El cliente no dejó un comentario.

Brian D.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

Can not think of any improvements. Excellent service, equipment, and price.

Rolando G.
Grado:

El cliente no dejó un comentario.

bert W.
Grado:

El cliente no dejó un comentario.

Daniel S.
Grado:

Awsome experience!

alex K.
Grado:

Staff was helpful and friendly. We were pretty tired when done and they had us in and out in less than about 2 minutes when returning the truck.

Angela W.
Grado:

El cliente no dejó un comentario.

William L.
Grado:

The day I was there only 1 service person,sat.morning..week before end of month moving dates...

Darren M.
Grado:

Just keep doing what you're doing.

THOMAS H.
Grado:

When ordering trailer on line it did not tell you what ball size you need.

GARY W.
Grado:

El cliente no dejó un comentario.

Donna C.
Grado:

El cliente no dejó un comentario.

Sherrilyn A.
Grado:

El cliente no dejó un comentario.

Rebecca W.
Grado:

Make sure customer receives furniture pads they paid for. Friendly employee was great

Kyralyn B.
Grado:

El cliente no dejó un comentario.

DANNY B.
Grado:

Don't change

George F.
Grado:

Everything went smoothly Freindly service

Maxwell L.
Grado:

Very professional!

Karen H. | First Impressions |
Grado:

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Laicee E.
Grado:

El cliente no dejó un comentario.

Mezdulene R.
Grado:

El cliente no dejó un comentario.

JOHN T.
Grado:

El cliente no dejó un comentario.

Darla M.
Grado:

El cliente no dejó un comentario.

Carolyn M.
Grado:

Nice easy return.

Douglas S.
Grado:

Rachet straps on the dollie we're not lubed.

Rochelle P.
Grado:

Inside of windshield had a film on it. Maybe use a different cleaner for windows.

brian L. | Overall Experience |
Grado:

Everytime I went in the guys were always very helpful and pleasant.

Byron H.
Grado:

My experience was good.

Sheryl N.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

DOUGLAS S.
Grado:

El cliente no dejó un comentario.

KIMBERLY M.
Grado:

El cliente no dejó un comentario.

james D.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

Great Service!!

Brian G.
Grado:

El cliente no dejó un comentario.

BARRY G.
Grado:

Free cup of coffee

Thomas J.
Grado:

El cliente no dejó un comentario.

George R.
Grado:

El cliente no dejó un comentario.

Sean S.
Grado:

Thank you!

Teri G.
Grado:

El cliente no dejó un comentario.

Anita J.
Grado:

El cliente no dejó un comentario.

EVE S.
Grado:

U Guys Rock !!

Kyle B.
Grado:

Great truck - a 15 footer - Much better to drive than one I rented a couple years ago.

Karl E.
Grado:

El cliente no dejó un comentario.

BARRY G.
Grado:

I never received a receipt

Linda T.
Grado:

Black Friday is not a day to expect crowds, but having at least one person behind the desk at all times would be appreciated.

Eric D.
Grado:

Outstanding customer service. Wyatt was very helpful and went above and beyond my expectations

Carolyn M.
Grado:

a bunch of thieves.

Ricky S.
Grado:

Customer service attendants were helpful and very nice. Positive experience

Ronald G.
Grado:

Drove in, they had records all in order. Just a name. Hooked up the trailer and left within 20 minutes. Employees very professional.

Tammy L.
Grado:

The pick up truck itself was great. But interior had a awful soured milk smell that would not go away. Tried to air out, nothing worked. So my recommendation is, go smell your interior before taking off!! Lesson learned for my next time rental.

Michael R.
Grado:

El cliente no dejó un comentario.

Kevin H.
Grado:

Truck smelled like pot. Not kidding... it reeked. Service inside was good. Service was good, wished whoever checked in the truck the previous day would have aired it out. The smell was obvious and should have been addressed.

Brian C.
Grado:

They are always super nice in that store. They didnt have an auto transport when I needed one but I picked one up in Eugene and dropped it off at the Coos Bay store and he was very appreciative.

Jesse S.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

Great service! Will use them again.

Ralph E.
Grado:

Nothing we will be using uhaul all the time.

Andrew F.
Grado:

Very helpful and friendly staff. Thanks.

Dennis B.
Grado:

Great people

karma P.
Grado:

uhaul was able to accommodate my needs to make this moving experience without problems

Jim T. | Overall Experience |
Grado:

Michael and the team in Coos Bay went above and beyond! Thank you!

Jennelyn B. | First Impressions |
Grado:

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Teri G. | First Impressions |
Grado:

Everyone was helpful and professional.

archie r. | Overall Experience |
Grado:

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

Tina W. | Overall Experience |
Grado:

Mike at Coos Bay was awesome

David R. | First Impressions |
Grado:

Both gentlemen were very helpful and worked with me to insure that everything was done well.

Mary K. | Overall Experience |
Grado:

Done

Rosella E L. | Overall Experience |
Grado:

They ate very helpful

tamara b. | Overall Experience |
Grado:

Always friendly and helpful. I will definately use Uhaul again!

daniel s. | Overall Experience |
Grado:

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

Christina P. | Overall Experience |
Grado:

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

CHARLIE M. | Overall Experience |
Grado:

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

Rosella E L. | Reservación |
Grado:

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

daniel s. | Reservación |
Grado:

We appreciate the helpful and friendly staff and the clean storage unit.

Janette M. | Overall Experience |
Grado:

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

archie r. | Reservación |
Grado:

That guy that was working was way cool respectful helped out solid guy

Jo E. | Overall Experience |
Grado:

Helpful and friendly, best storage facility I've had. Best staff ever.

No reviews have been submitted for this location.

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