Customer Reviews for U-Haul Storage of Coos Bay

3,978 reviews

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

Anthony M 
Rating:
5.0

The staff at Coos Bay, OR U-haul is EXCEPTIONAL!!! Super friendly, great attitude, never slacking, going above and beyond! I would recommend this U-haul site to anyone above anything that is more than an hour away. Totally worth the extra drive. (I have one closer to where I relocated to, but would use this one over my closer one in a heartbeat!) Awesome work ethic and personalities at this location!

LORI L  |  Overall Experience 
Rating:
4.0

The only thing I wish could change, is more updates on my box when it's running behind. When I called because it was late, no one can tell me when it will be picked up or where it was on the road once it was picked up. That caused a lot of anxiety which makes me want to lower the overall score. But it still arrived only a day late and my things were safe. The woman who dropped the box off to my house in Yukon was super helpful and friendly! A bolt was not taken out for us to open our box and the bolt was stuck in the wood so she helped us figure out how to get the bolt out. I appreciated her taking the time to help. The woman who gave us the box in Seal Rock was also very friendly.

Staci M 
Rating:
5.0

Customer did not leave a comment.

kelly d 
Rating:
5.0

The employees at this location were stellar to me! Even before I arrived, I got help from Jacob. Moving cross country was very stressful, but he assured me that he would help me when I arrived. When I did, 5 days later, the manager (sorry, I forget his name) confirmed I had a storage unit and Jacob and a buddy helped me unload my U-haul trailer into storage. Even Amber, who was also working that day, helped me with paperwork and we networked over places for me to live! Everyone was so helpful. I will most definitely use this location for all of my moving/hauling needs. 5/10 stars!!

Lori L 
Rating:
5.0

Extremely friendly and helpful

billy m 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Patricia V 
Rating:
4.0

More timely delivery of uboxs. They sat in your facility for 10 days waiting on driver avaalibity

Gerald M 
Rating:
5.0

Nothing, was awesome!!!

Sheri P 
Rating:
5.0

Customer did not leave a comment.

Rama E 
Rating:
5.0

Nothing. The people were friendly, efficient, and I was in and out quickly. Very satisfied.

joel j 
Rating:
5.0

Great service and vehicle was so clean thank you to the team at coos Bay u haul

Denice B 
Rating:
5.0

great experience

Traci D 
Rating:
5.0

They were very friendly and helpful

Laura S 
Rating:
5.0

Again, nothing. Staff was so courteous and efficient. They found that I had left my phone in the truck and got it to me immediately.

RICHARD T 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

Vickie H 
Rating:
5.0

Customer did not leave a comment.

kelly t 
Rating:
5.0

I did not have to enter the building. I was greeting in the parking lot by an employee and returned my truck from there. Excellent friendly service.

DARREN S 
Rating:
5.0

My experience with U-Haul at this location in Coos Bay was phenomenal. Everyone I talked to and got assistance from were very knowledgeable, helpful, and kind.

Ryrie J 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

People were helpful and friendly.

Johnny S 
Rating:
5.0

I reserved a truck and a trailer, but when we arrived at Sherwood, Oregon, nothing was even identified, connected or parked in front, ready. Secondly a notification that the access to the u-haul facility was insanely difficult due to construction on the road in front, would have been very nice. It took 45 minutes just to find and get the truck and trailer connected. I felt like we were treated poorly by the Sherwood, Oregon U-Haul facility. The Coos Bay, Oregon drop off was awesome. They expected us and knew that we had filled the fuel and cleaned the truck, within seconds of our arrival. Feeling like we were important enough after our pick up time consuming experience

Moose M 
Rating:
5.0

I rented a pickup, everything went so smooth I was surprised.

dan s 
Rating:
5.0

Customer did not leave a comment.

Mary G 
Rating:
5.0

The Uhaul truck I rented is in need of a tune up. It drove very rough and the front axle looked like it was going to go out.

Lara H 
Rating:
5.0

Customer did not leave a comment.

Cameron F 
Rating:
4.0

My only negative comment was a strong smell of cigarette smoke. Services and receipt were very timely.

Vickie M 
Rating:
5.0

Quick easy return.

Patrick D 
Rating:
5.0

Always first rate.

Adam R 
Rating:
5.0

Everything went as well as it can be. Not any problem's with the truck, everything went smoothly. I'd recommend this location to anyone.

Robert H 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
3.0

We rented the car dolly and strapped correctly and 40 miles up the road the straps were no longer over the tires. I will never rent one of those again, this is the second time I have almost lost a tow vehicle using that piece of equipment.

richard n 
Rating:
5.0

Customer did not leave a comment.

alicia h 
Rating:
4.0

Great little Coos team! Thanks for all you did & do

Deanna P 
Rating:
5.0

Customer did not leave a comment.

Todd W 
Rating:
5.0

The customer service was phenomenal. I just love the employees there. I will definitely go back again and again.

CINDY V 
Rating:
4.0

Coos Bay, Oregon location. Entire staff was friendly, courteous, and helpful. I will definitely be contacting them for future rental needs. Thank you to the entire crew!

David E 
Rating:
5.0

Customer did not leave a comment.

Terri F 
Rating:
5.0

Quick and easy drop off. We have been moving for a month. We have dropped there 3 times during our move. Every time they have done a great job for us.

MICHAEL S 
Rating:
5.0

Great customer service - average truck in outside yet perfect for in town

Robin B 
Rating:
5.0

Customer did not leave a comment.

Lucinda B 
Rating:
4.0

It was a pleasant experience

Jeremy I 
Rating:
5.0

Josh is amazing very professional

John P 
Rating:
5.0

Easy and quick. Just glad they had one rental available in such short notice.

Natalie O 
Rating:
5.0

Customer did not leave a comment.

bob b 
Rating:
5.0

This location is staffed efficiently with the most lovely, courteous and accomodating people who go above and beyond in customer service and friendliness to create a wonderful experience!! In my recent experience elsewhere, this level of service is becoming rare. Thanks!

MICHELLE M 
Rating:
4.0

Customer did not leave a comment.

Kurt P 
Rating:
5.0

Staff here was extremely friendly and accommodating. I returned some straps I had purchased at the other U-Haul but never used. He refunded my money quickly and easily.

Greg S 
Rating:
5.0

Customer did not leave a comment.

Mark U 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

very friendly and very knowledgeable. great to get us in and out quickly. Pleasure to work with and would definitely tell my friends

Rodney N 
Rating:
5.0

Customer did not leave a comment.

Kara B 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

The people working at the Coos Bay location are the best I have ever worked with. Used this location twice, both times very happy.

John D 
Rating:
5.0

Very pleasant experience

Cynthia M 
Rating:
5.0

Your web site very very poor. I had to put information in multiple times.

James N 
Rating:
5.0

There isn’t anything this location can do to improve that I could see. The reservation process is a little unwieldy, but that is the fault of thieves and grifters that u-haul is protecting itself against. Overall 10/10

Adam R 
Rating:
5.0

You’re employee’s were awesome made my experience so easy

DOUGLAS A 
Rating:
5.0

Customer did not leave a comment.

jeffrey g 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

MARSHALL S 
Rating:
5.0

Customer did not leave a comment.

Carl M 
Rating:
5.0

We actually love renting trucks from this location and normally have no issue but today we rented a truck for 7 hours, brought it back after 2 hours, and the guy with the pony tail who checked it back in was super aggressive for no reason when checking it to the point that another employee even pointed out to him he was being rude. I don't know what kind of bad day he was having but we don't appreciate being treated like that

Geoffrey G 
Rating:
5.0

Customer did not leave a comment.

Roy S 
Rating:
4.0

Great guy I dealt with, helpful!

Christy V 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Nothing. Great service all around. I will definitely will be back we needed.

Angela C 
Rating:
5.0

Great Staff

CASEY K 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Nice people and service. Very fast and easy return.

Janet F 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Becky and Christine were so helpful, professional and courteous! A+++

Cinnamon S 
Rating:
5.0

This was a present for my dad, and it went flawlessly, thank you. I didn’t need to be there, living out of town, I simply notified them and all went smoothly. Truck tows and it works perfectly. Very friendly receptionist as well.

Richard R 
Rating:
5.0

The Coos Bay Uhaul went above and beyond as there was an issue with mileage. I was very impressed with their customer service to handle the situation. I would highly recommend them. Greatly appreciated.

Twila V 
Rating:
5.0

Customer did not leave a comment.

Douglas G 
Rating:
5.0

Excellent Service!!! Quick, easy going, friendly and sharp. Kudos for this hire!!

Roy W 
Rating:
5.0

My husband and I were able to pop in and pop out without issue. The men working were thorough and helpful removing the auto-transport trailer so we could unload all our belongings after a very long drive. When we returned the truck, the man who helped us was friendly and very helpful. Thank you for your local recommendations for the best Pizza in town!

Amy P 
Rating:
5.0

Excellent service. Pods arrived early. Thank you!

Lorie B 
Rating:
5.0

Professional services with a personal touch

Larry P 
Rating:
5.0

Joshua was awesome - very thorough - no questions or issues. I would highly recommend the CB store!

Larry N 
Rating:
3.0

The U-Haul leaked and damaged boxes when it was raining.

Crystal M 
Rating:
5.0

Great!! fast and friendly staff very helpful and all of them were just on par. Thank you

Della J 
Rating:
4.0

Customer did not leave a comment.

Carol K 
Rating:
4.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Great customer service. The guy was really nice and quick and friendly

Zacary N 
Rating:
5.0

Customer did not leave a comment.

Courtney K 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

So so friendly

shirley d 
Rating:
5.0

Staff were all super awesome. Great customer service, super friendly. We left with a smile 😁

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
4.0

What A Great Customer Service Base and Support team. I Highly appreciate the kind of service they provide to your customers …

Vincent V 
Rating:
4.0

Customer did not leave a comment.

Bailey M  |  Overall Experience 
Rating:
5.0

Dealt with Amber again. She was very busy but still very helpful and professional. Thank you again Amber

Candice C 
Rating:
5.0

The people that work there are the kindest most helpful people I have ever encountered with am customer service. They have made my move a lot easier. Thank you 🙏

Christa O 
Rating:
3.0

Customer did not leave a comment.

Sharlene D 
Rating:
5.0

So friendly and helpful, would definitely recommend!

MARY N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN P  |  First Impressions 
Rating:
5.0

Sheldon and the whole crew are legendary! Will miss seeing them regularly, but I shall return for another adventure. Thanks for everything y’all!

Jordan K  |  Overall Experience 
Rating:
5.0

No signs of rodent Infestation. That is a big issue in most storage facilities. Thank you for the safe and secure facility.

LINDA W  |  Overall Experience 
Rating:
5.0

The staff at Coos Bay U-Haul are beyond compare.

pat m  |  Overall Experience 
Rating:
5.0

Very friendly staff who knew what they were doing, really good experience and I would definitely recommend to others.

MARY N  |  First Impressions 
Rating:
5.0

I highly recommend to you all the facility /storage in coosbay to all my friends and family. Excellent most caring staff that I would consider family. Just amazing people. I had an amazing experience out of all the storage units that I’ve had. but this one hands-down was the absolute best.

jenna o  |  Overall Experience 
Rating:
5.0

Amber is the sweetest woman that has ever walked this earth! Her husband (one day I will remember his name. Sorry) is so kind and helpful! Their GM is a great guy, you can really tell he cares about his business and customers. 10/10 amazing customer service, easy and secure storage, positive environment.

Makenzie r  |  Overall Experience 
Rating:
5.0

Sheldon at the Coos Bay location was amazing and very helpful and understanding. If I need anything from U-Haul in the future I will go to his store.

MARK D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenna o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amber W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica J  |  First Impressions 
Rating:
1.0

This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!

Jamie P  |  Overall Experience 
Rating:
5.0

The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.

Kerstin D  |  First Impressions 
Rating:
5.0

Great bunch of people, Friendly and very helpful.

Namaste S  |  Overall Experience 
Rating:
5.0

Overall it was a very pleasant experience, and I would gladly recommend your company.

Valerie M  |  Overall Experience 
Rating:
5.0

I could not have had a better experience. The staff at U-Haul has been amazing!

DAN R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david h  |  Overall Experience 
Rating:
2.0

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

zebidiah b  |  Overall Experience 
Rating:
5.0

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R  |  First Impressions 
Rating:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H  |  First Impressions 
Rating:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B  |  Overall Experience 
Rating:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S  |  Overall Experience 
Rating:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H  |  Overall Experience 
Rating:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dean a  |  Overall Experience 
Rating:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H  |  First Impressions 
Rating:
5.0

Everytime I went in the guys were always very helpful and pleasant.

Brian L  |  Overall Experience 
Rating:
5.0

Michael and the team in Coos Bay went above and beyond! Thank you!

Jim T  |  Overall Experience 
Rating:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional.

Teri G  |  First Impressions 
Rating:
5.0

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r  |  Overall Experience 
Rating:
5.0

Mike at Coos Bay was awesome

Tina W  |  Overall Experience 
Rating:
4.0

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R  |  First Impressions 
Rating:
4.0

Done

Mary K  |  Overall Experience 
Rating:
3.0

They ate very helpful

Rosella E  |  Overall Experience 
Rating:
5.0

Always friendly and helpful. I will definately use Uhaul again!

tamara b  |  Overall Experience 
Rating:
5.0

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s  |  Overall Experience 
Rating:
3.0

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P  |  Overall Experience 
Rating:
5.0

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M  |  Overall Experience 
Rating:
5.0

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E  |  Reservation 
Rating:
5.0

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s  |  Reservation 
Rating:
1.0

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M  |  Overall Experience 
Rating:
5.0

That guy that was working was way cool respectful helped out solid guy

archie r  |  Reservation 
Rating:
5.0

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E  |  Overall Experience 
No reviews have been submitted for this location.

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