Awesome folks to deal with!
WILLIAM RCustomer Reviews for U-Haul Storage of Coos Bay
Testimonials From Recent Customers
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Can't think of anything to improve, had a great experience! The customer service tech was great to work with.
samuel rUsing this location many times and finding it always above expectations.
JACQUELYN DStaff is professional, courteous and very helpful. Agent went above and beyond as we were in " a pickle"
CINDY LThe Customer Service I received was phenomenal, especially after a grueling trip. Thank you so very much 酪
CYNTHIA PGreat and fast welcome as u pulled in. The guys and gal were super friendly. They had me on the road hooked up within 10 min. Thanks for being so friendly
ANTHONY BThe truck worked great for us. The rental process was fast and easy. The people were friendly and helpful.
Mark HThe alarm on my unit never went off and that was concerning to me. That's all
JANICE S | Overall ExperienceEarly morning is a good time to avoid the rush of other customers. The employees provided excellent service.
Kurt SPickups not always available otherwise excellent service
BELINDA KMark is excellent. Friendly, fast, and efficient. Suggestion: it rains a LOT in Oregon. Consider widening the outdoor awning/canopy so your U-Haul team members don't get soaked when attaching/removing equipment. Thanks again for a great experience.
DONALD SThis Uhaul location is on point. Friendly staff, prompt service, and clean equipment. They waste no time in expediting your order. Extremely efficient. Highly recommend!!!
Ryan TEveryone at Coos Bay Oregon Uhaul is very helpful and friendly
KIMBERLY MExceptional Service Always Such a Pleasure to Do Business With Your Team Members
VINCENT MThe person here was very nice and when my husband told him about the pick up location and no gas in the tank he gave us a 35.00 credit
Fred TAlot of smoking is done in the store/office area. Smells like a bar in the 80s.
DAVID BThis U-Haul location was very impressive. Not only did they have a huge inventory, but the return help was great. Sharp, easy access location.
JAMES WIt was quick and easy. Very reasonable rates and the staff was phenomenal!!!
MARTHA DGracias
CRYSTAL DThe people who work here are rude as hell, unhelpful, amd discurtious. Maybe it's just because they're Oregonians,but they had the customer service skills of a badger.
BROOKE WNo improvements necessary. Everything was great from start to finish.
RYAN CI appreciate the friendly personal service, what a great team you have assembled.
MATTHEW RI'll be back.
DENNIS MGreat service, nice people, very efficient and knowledgeable.
RODNEY EJoshua was outstanding
John TGreat service nice people
RODNEY EAmber is the most amazing person ever! Great attitude and personality for the job!
Samantha CThe storefront is fine and the people have been wonderfully helpful. This time, the trailer was filthy and the the passenger side running lights stopped working.
Jacob SThey went above and beyond the call of duty! Thank yall!!
CHRISTY Hcustomer service was awesome, transaction very easy!
KEITH TQuick to return
WAYNE Shave more pick ups available
CASSANDRA HNothing, friendly helpful and quick. 10 out of 10.
CHRISTOPHER CI have tremendous regard for the U-Haul company, and your store is a thing of beauty
LUKE PVery pleasantvto work with
JENNIFER AI have no regrets for anyway that I would upgrade this experience.
Willard Hvan was dirty inside and out but ran great and mechanically maintained
ANGELA SI love this UHaul location! The staffl are positive, helpful, and go the extra mile for you when you ask for any type of assistance. I recommend their moving and storage services!
JACOB DVery clean very nice personnel very polite would recommend anyone anywhere
Marvin SGreat friendly people at this facility.
Beth VJoshua and Amber were amazing...everything went very smoothly!
DONNA BMake sure the equipment is ready to rent. Trailer had a flat tire. I didn't see it until I was 25 miles down the highway when I pulled over for gas. The tire had a bulge and was worn out.
RICHARD EFriendly & helpful staff. Speedy hookup. Uncomplicated rental. Perfect.
PETER AI have rented from our local location several times. I jump online in a rush and everything is easy. This last time the online system kept bouncing me back to driving to Roseburg for a trailer each step I tried to reserve it to where I became frustrated and just drove over and worked with the owner to secure my trailer for the end of the week. After making that reservation I still recieved a call asking if I would consider switching my reservation location. When changing location make sure it's a reasonable distance to travel extra. I don't have 3 hours to waste driving trough the mountains. I really appreciate the outstanding service our local location offers.
MICHAEL SThank you, Coos Bay U-Haul. They were absolutely perfect. Everything went smoothly super kind and respectful. I love those guys.❤️
CLIFF BNo changes.
Dan GThe staff were extremely friendly, helpful and professional! The process was quick and easy and a pleasant experience!
DONNA TI can't think of anything, they were great!
JESSICA MTimely and wonderful expierence ! Thank You !
KENNETH TThe employees were knowledgeable, extremely helpful and went out of their way to make us feel comfortable renting such a large vehicle .
DONNA LU-HAUL has gotten me out of a jam twice mow; 😊 Thank you!
ROBERT JGreat all around customer service!
Jessica J | Overall ExperienceThe staff at Coos Bay, OR U-haul is EXCEPTIONAL!!! Super friendly, great attitude, never slacking, going above and beyond! I would recommend this U-haul site to anyone above anything that is more than an hour away. Totally worth the extra drive. (I have one closer to where I relocated to, but would use this one over my closer one in a heartbeat!) Awesome work ethic and personalities at this location!
LORI L | Overall ExperienceSo friendly and helpful, would definitely recommend!
MARY N | Overall ExperienceSheldon and the whole crew are legendary! Will miss seeing them regularly, but I shall return for another adventure. Thanks for everything y'all!
Jordan K | Overall ExperienceNo signs of rodent Infestation. That is a big issue in most storage facilities. Thank you for the safe and secure facility.
LINDA W | Overall ExperienceThe staff at Coos Bay U-Haul are beyond compare.
pat m | Overall ExperienceVery friendly staff who knew what they were doing, really good experience and I would definitely recommend to others.
MARY N | First ImpressionsI highly recommend to you all the facility /storage in coosbay to all my friends and family. Excellent most caring staff that I would consider family. Just amazing people. I had an amazing experience out of all the storage units that I've had. but this one hands-down was the absolute best.
jenna o | Overall ExperienceAmber is the sweetest woman that has ever walked this earth! Her husband (one day I will remember his name. Sorry) is so kind and helpful! Their GM is a great guy, you can really tell he cares about his business and customers. 10/10 amazing customer service, easy and secure storage, positive environment.
Makenzie r | Overall ExperienceSheldon at the Coos Bay location was amazing and very helpful and understanding. If I need anything from U-Haul in the future I will go to his store.
MARK D | Overall ExperienceThis location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!
Jamie P | Overall ExperienceThe staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.
Kerstin D | First ImpressionsGreat bunch of people, Friendly and very helpful.
Namaste S | Overall ExperienceOverall it was a very pleasant experience, and I would gladly recommend your company.
Valerie M | Overall ExperienceI could not have had a better experience. The staff at U-Haul has been amazing!
DAN R | First ImpressionsAccess to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.
Tanya R | Overall ExperienceStaff are phenomenal here. Servicio al cliente de excelencia. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!
Tina R | First ImpressionsTried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.
Theresa H | First ImpressionsThe additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.
JOSHUA B | Overall ExperienceI got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.
ALYSSA S | Overall ExperienceOur first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.
Wilmer H | Overall ExperienceThe old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .
Rick W | Overall ExperienceAmazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!
Karen H | First ImpressionsEverytime I went in the guys were always very helpful and pleasant.
Brian L | Overall ExperienceMichael and the team in Coos Bay went above and beyond! ¡Gracias!
Jim T | Overall ExperienceAfter a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend
Jennelyn B | First ImpressionsEveryone was helpful and professional.
Teri G | First ImpressionsMike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you
archie r | Overall ExperienceMike at Coos Bay was awesome
Tina W | Overall ExperienceBoth gentlemen were very helpful and worked with me to insure that everything was done well.
David R | First ImpressionsListo
Mary K | Overall ExperienceThey ate very helpful
Rosella E | Overall ExperienceAlways friendly and helpful. I will definately use Uhaul again!
tamara b | Overall ExperienceWe also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.
daniel s | Overall ExperienceI was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.
Christina P | Overall ExperienceThe people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful
CHARLIE M | Overall ExperienceThis company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..
Rosella E | ReservationWe appreciate the helpful and friendly staff and the clean storage unit.
daniel s | ReservationThey lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics
Janette M | Overall ExperienceThat guy that was working was way cool respectful helped out solid guy
archie r | ReservationHelpful and friendly, best storage facility I've had. Best staff ever.
Jo E | Overall Experience