Comentarios de los clientes para U-Haul Storage of Chehalis-Centralia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Chehalis-Centralia

Clasificación general:

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john L.
Clasificación:

I liked how well lit the area was as I dropped off at night. I also like how the attendant had a very chipper attitude. He was fun to talk to but also got me all checked out in good time.

Jacob J.
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N/A

JAYME P.
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El cliente no dejó un comentario.

DENNIS S.
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We were charged for an extra day because we didn't which u-haul place to return truck. They were owned both by same person. Total rip off. Then we got charged an additional $25.00 because there was some dirt in the truck !! Like “Hello” it has been pouring down rain so there is no way some dirt wouldn't get into the truck. We had even left a half a tank of gas in truck & still got charged extra. Not real friendly or helpful people at all. Will go somewhere else if ever needing a rental again. Even out of town. Two $58.00 dollar charges for same rental not cool at all.

WAYNE B.
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Would like to see a longer loading ramp.

CHRIS L.
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El cliente no dejó un comentario.

DOUGLAS W.
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El cliente no dejó un comentario.

Anna S.
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El cliente no dejó un comentario.

John C.
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I have 2 storage units and buy propane here. Great people. Friendly staff!

LAURIE Y.
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This was my first experience with uhaul and I was very happy. I will definately use this location again

CECILIA MICHELLE K.
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You're doing great!

ROBERT CLAYTON H.
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I was recieved by a trainee who was a bit lost. She was going to charge me double the miles of my trip! I expalined that ai had more than enough miles for my trip. She had not read the odometer carefully enough. She was also having trouble with the computer entry. Fortunately the manager gal arrived and helped her get straightened out. Again, sensibly considerate in not charging me a late fee for being a couple hours late. After having been stuck on the freeway for 3 extra hours due to a police chase that shut down the freeway. That got me in very late. Good people who are reasonable are why I will use them again when the opportunity arises.

Chris L.
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Staff was excellent amd attentive

Cheryl J. | Overall Experience |
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Great customer service and assistance

David B.
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5 stars across the board, very helpful and friendly people.

ALEXANDER JOHN H.
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El cliente no dejó un comentario.

CHRISTOPHER S.
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El cliente no dejó un comentario.

GARY G.
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El cliente no dejó un comentario.

WILLIAM B.
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Something seemed to be wrong with the steering because the truck was all over the road and difficult to keep in the lane. In addition the steering wheel was very wobbly. Scary to drive. The truck should have been checked out more carefully before it was rented. The attendant, however, gave excellent service. We were not aware of the steering problem until on the freeway. .

THOMAS H.
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Stellar customer service! I don't think they can do much to improve service. Thanks as always for excellent customer service!

Victoria E. | Online Move In |
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Easy and convenient

DENNIS F.
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Everything went very well on this day. We needed to rent a UHaulso we could move furniture on a very wet January day in Washington. We are using one again on the following weekend to move my daughter from a ugly situation. Any coupons?

JAMES M.
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El cliente no dejó un comentario.

MICHAEL EDWARD H.
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Check in time was excessive even though I had reserved the day before. I did not rate the equipment well as I only got 6.8 mpg. That is ridiculous. I drove to Eatonville and back, not many hills and very light load coming back.

ROBERT B.
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El cliente no dejó un comentario.

Martin H. | First Impressions |
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El cliente no dejó un comentario.

FILIBERTO C.
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El cliente no dejó un comentario.

LESLIE L.
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El cliente no dejó un comentario.

CHRISTEAN W.
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Great customer service - keep up with what you're doing

TRISHANNA MARIE J.
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I'd love a phone call to tell you about my experience with this location and uhaul. I may never rent from your company again. I was not pleased with being charged for miles the repair person put on the vehicle nor the waste of time my time. I am significantly behind schedule because of this as I could only get one load moved.

Megan M.
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El cliente no dejó un comentario.

GARY Z.
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El cliente no dejó un comentario.

STANLEY ARCHIE N.
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The people that work there were very friendly,And everything went smoothly.

GARY M.
Clasificación:

There are other moving trucks out there or you can hire a moving company with their own, but when it comes down to it, U-Haul really is the most convenient and readily available option out there. At least here where I live. The problem it they gouge you with the fees and billing. We rented the U-Haul and found out we may not be done as early as thought. Called the rental location who said it would be ok to bring it back later that day and just use the after hours app and key drop. When I got the bill, I was charged double on everything down the itemized list. I should have kept the truck until the next day. I had it about 4-5 hrs over and was charge the whole 24 hrs of use. I was also double charged for the dolly use that came with the truck. That should just be part of the truck rental in my opinion. I was charged double on “Environment Fee” and double on insurance, even thought the original insurance should have carried over. I mopped the back and cleaned it really well, but I would be surprised if they stuck me with a cleaning bill too because they found a small rock in the corner of the bed. Will I use them again, yes. Why? Not too many options here and until there is, I'm stuck with them. Not all is bad. They do have an app you can use to facilitate pick up and drop off. That's a plus, but the app had some glitches for me and if you were somewhere with poor service, it might not work too well. Their trucks are nice and well maintained. It was a smooth ride and hardly knew I was pulling a full 26' load. They do have extras to help with moving. Boxes, wrap, appliance dollies, blankets, etc. The trucks come with a utility dolly, but your are charged extra if you use it and again for everyday you have the truck.

Jaxon C. | First Impressions |
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1 bay was broken, there were several people using the facility with only 2 bays. We all parked in the parking lot and had to walk pretty far to/from vehicles/units. I’ve never used this sort of storage before, I only have experience with the facilities where you can drive right up to your unit. I don’t prefer this layout, that is ok. People were helpful and the complimentary carts helped.

NOLA CHARLENE D.
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El cliente no dejó un comentario.

DONNA M.
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No improvement needed ! Great experience coming and going !

geroge P.
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El cliente no dejó un comentario.

Karen A.
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Friendly service and timely interactions - really helpful and an excellent experience!

PAUL WELLINGTON K.
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The young lady that hooked me up and the young man that unhooked were both exceptional for customer service

ROBERT D.
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El cliente no dejó un comentario.

Yen N.
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El cliente no dejó un comentario.

Marc L.
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Check-in could be simplified; i.e. I uploaded driver information under “pre-registration” or whatever it's called so presumed payment/identification provided would suffice. Had to do it again, and wait. Upselling a little overboard although the agent was personable. The person who in-processed our rental was extremely efficient and friendly.

CHRISTOPHER K.
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El cliente no dejó un comentario.

Rashaun R.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

GARY G.
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I told the young man that unhooked my trailer when I returned it that anyone that would rent anything from any other company besides U-Haul was crazy . Uhaul is the best , I've always had a wonderful experience , keep up the good work and Merry Christmas !

Ron A. | First Impressions |
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Location is convenient for us.

Tammy P. | First Impressions |
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El cliente no dejó un comentario.

CHRISTOPHER S.
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El cliente no dejó un comentario.

JIM D.
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By far the BEST MOVING EXPERIENCE YET! Jim Dok

JORDAN G.
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Experience was great; helpful staff and easy process throughout!

Duane B.
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El cliente no dejó un comentario.

MICHAEL F.
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Everyone was very nice and informative,they represent your company very well,unlike the treatment we received in Lacey,Wa U-haul .

JUDITH P.
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El cliente no dejó un comentario.

phillip G.
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El cliente no dejó un comentario.

DONALD R.
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El cliente no dejó un comentario.

Kristopher D.
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El cliente no dejó un comentario.

Anissa T. | First Impressions |
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The staff made sure to hold a unit for me even when I was delayed. I really appreciated the staff taking time to let me know they would be closing soon so that I could be prepared to have my items in unit before lockdown.

Cal T.
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El cliente no dejó un comentario.

DON R.
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:)

Kathy W. | Overall Experience |
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El cliente no dejó un comentario.

Catrena T.
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El cliente no dejó un comentario.

John L.
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Staff at U-Haul Storage of Chehalis were all great. My experience was ideal, as far as renting U-Hauls go.

BERNHARD HEINRIC K.
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El cliente no dejó un comentario.

Kelli V.
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El cliente no dejó un comentario.

Grace H.
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El cliente no dejó un comentario.

Mary M.
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El cliente no dejó un comentario.

George L.
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El cliente no dejó un comentario.

FERNANDO SERGIO M.
Clasificación:

The truck was filthy. Hair was everywhere. Extremely bad and hard to breathe in. It smelled like wet dog and the hair was flying around in truck because i had to have window fown due to smell. I normally don't like wearing face masks but i had to to survive my ride to the house. I vacuumed alot of it up but the smell still stayed. I've used uhaul before and never had this issue. I know it was just one lazy worker that didn't want to do his job so i will continue to use uhaul whenever i need too. Upset about it i have a video recording of the truck on my phone. Other people would probably puke if they had to deal with that. I was in a hurry to move so i couldn't afford to lose time asking for it to be cleaned or not be able to rent a truck that day so i took it.

ROSICELA L.
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Tried to use the app but it was not very user friendly.

Mel P.
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Great job on both ends. Thanks to all.

JANICE D.
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El cliente no dejó un comentario.

Pete G.
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Employee who helped me was detail oriented, knowledgeable and very nice.

RAYMOND B.
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Have a full tank of gas for customers when they pick up vehicle. When writing a GM about issues, receive a response.

Mathew H.
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El cliente no dejó un comentario.

John S.
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Was great for us and easy to drop off

Roy W.
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El cliente no dejó un comentario.

JOSIE G.
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The employees were so friendly and helpful. I was in and out in no time!

PHILIP K.
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Trailer ramp was too steep to be used as a ramp.

James M.
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El cliente no dejó un comentario.

RICHARD V.
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El cliente no dejó un comentario.

KI K.
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El cliente no dejó un comentario.

RONALD L.
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Staff was excellent and very customer-centric. The transaction and check-in was smooth and hassle-free! Thanks for being a community resource.

Kasey H.
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El cliente no dejó un comentario.

BRUCE CONRAD T.
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El cliente no dejó un comentario.

Charles S.
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I liked your on-line checkin.. Except I still had to answer all those same questions again in the store. Which made the on-line checkin a waste of time.

LAWRENCE S.
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El cliente no dejó un comentario.

SHANE MICHAEL C.
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El cliente no dejó un comentario.

PAUL J.
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Great customer service.

KEVIN R.
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El cliente no dejó un comentario.

MAUREEN A.
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El cliente no dejó un comentario.

BENJAMIN W.
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Very poor use of face masks, not very good about social distancing. Service was great but should be following covid-19 protocols. Would not recommend to anyone with compromised immune system

CARLOS G.
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Great service and products

TAMMIE H.
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You guys were excellent

DUSTIN L.
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El cliente no dejó un comentario.

DEBRA M.
Clasificación:

The location was fine and truck ran good. My issue was getting a call 24 hrs before I was due to pick up my 20 ft truck, I had reserved 2 weeks prior was not going to be at my local uhaul. It was 4 hrs round trip away. Only thing 30 min away was a 15ft truck. I took it, unhappily. All my stuff didnt fit. Have to drive 6hrs back. Total 12hr to get rest of my things. Made loading was very stressful. Took longer trying to get stuff in. They gave extra miles, that didnt help. Didnt need more mileage, needed 20ft I reserved.

William J.
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I understand security and all but if you are in the high 1400s or 1500s you are a long way from a door. Overall though it was a good facility. If this is referring to the truck rental that was good also.

KEVIN R.
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The owner or store manager has worst customer service. 1) the location was given 3 months to get a 26 ft trailer this did not happen and I had to settle on a 20 ft. We reserved equipment for a tractor and was given a car dolly which I fact does not work for the tractor. When returned today was charged 60 dollars not very happy. Life is stressful enough without this. Kimberly rogers

CLAYTON H.
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El cliente no dejó un comentario.

JOAN G.
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The women that ownes this location is very unfriendly and not helpful at all. I will not ever recommend this location. Ty Joan Geffre

RONALD K.
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Knowledgeable and very efficient. Got the best deal . Made sure everything was installed properly.

Alan S.
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El cliente no dejó un comentario.

Randal J.
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They immediately found a fuel leak on the fuel system which showed as a faulty gas cap. The technician stated that an unauthorized repair had been made causing the leak. I would appreciate a refund or do I need to take this up to U-Haul or the Better Business Bureau

RONALD B.
Clasificación:

Received pod 1 week after promised day

LOGAN B.
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El cliente no dejó un comentario.

RENE ALBERT L.
Clasificación:

Store manager went out of way to help with hitch receiver. U-Haul does not have very many one way rentals and I was disappointed that I had to travel 88 miles back to the Chehalis location to return the trailer. I recognize that is not a dealership or management issue; but is a supply and demand issue. However, that was inconvenient and cost an additional 42 dollars for gas. Have a great day. God Bless You.

Phillip C.
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El cliente no dejó un comentario.

Laurel S. | Overall Experience |
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El cliente no dejó un comentario.

Heidi W. | First Impressions |
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El cliente no dejó un comentario.

Jeanne P. | Overall Experience |
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El cliente no dejó un comentario.

Mildred S. | Overall Experience |
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Loved the covered bays for moving. The added carts to help with moving were great too.

janice b. | Overall Experience |
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El cliente no dejó un comentario.

Heather F. | Online Move In |
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El cliente no dejó un comentario.

Jedediah S. | Overall Experience |
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I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.

David B. | First Impressions |
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Clean, convenient. The shuttle carts are a big bonus.

pamela t. | Overall Experience |
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El cliente no dejó un comentario.

Angelina P. | First Impressions |
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Amazing people and very friendly

Benjamin W. | First Impressions |
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El cliente no dejó un comentario.

Jonathan P. | Online Move In |
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El cliente no dejó un comentario.

Dan S. | First Impressions |
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El cliente no dejó un comentario.

terry m. | Overall Experience |
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Clean, secure and safe.

ROSA M. | First Impressions |
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Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!

Heather S. | Online Move In |
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Love the handcarts, makes moving so much easier. The manager was very nice and helpful

Heather B. | Online Move In |
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The employees have consistently been helpful, courteous, and have provided great customer service.

Laurel S. | First Impressions |
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El cliente no dejó un comentario.

Veronica S. | First Impressions |
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The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here

Jeffrey S. | Online Move In |
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El cliente no dejó un comentario.

Judith R. | First Impressions |
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El cliente no dejó un comentario.

Kelli V. | Overall Experience |
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El cliente no dejó un comentario.

Dixie M. | Overall Experience |
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El cliente no dejó un comentario.

Dan K. | First Impressions |
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El cliente no dejó un comentario.

ANTHONY F. | First Impressions |
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El cliente no dejó un comentario.

KEITH R. | Overall Experience |
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The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.

Karen H. | First Impressions |
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I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.

Elaine S. | First Impressions |
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Great Customer service and knowledge.

Jesse L. | Overall Experience |
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El cliente no dejó un comentario.

June A. | First Impressions |
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El cliente no dejó un comentario.

jack l. | Overall Experience |
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El cliente no dejó un comentario.

janice b. | First Impressions |
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El cliente no dejó un comentario.

Jaculyn V. | Online Move In |
Clasificación:

Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in ready

Robert M. | First Impressions |
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Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.

JOSEPH D. | Overall Experience |
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Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.

Michael M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janice D. | First Impressions |
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Everyone I spoke with were very friendly and helpful.

Jeanne P. | First Impressions |
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very professional, would highly recommend

Kenneth S. | First Impressions |
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Great attitude of all involved.

Rebecca B. | First Impressions |
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Very knowledgeable and pleasant to work with.,

Jeanne P. | First Impressions |
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Very professional and helpfull

William A. | First Impressions |
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Great!

Heather B. | First Impressions |
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The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.

Nancy C. | First Impressions |
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The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Deanna J. | First Impressions |
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I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

JOSEPH D. | First Impressions |
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Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

wayne b. | First Impressions |
Clasificación:

All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Paige L. | First Impressions |
Clasificación:

Great customer service. Friendly, very accommodating and beyond my expectations.

TERRANCE B. | Overall Experience |
Clasificación:

I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Deanna B. | Overall Experience |
Clasificación:

Fabulous Costumer Service...

Judy C. | Overall Experience |
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We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!

Barbara K. | Overall Experience |
Clasificación:

Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again

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