Comentarios de los clientes para U-Haul Storage of Chehalis-Centralia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Chehalis-Centralia

Clasificación general:

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JANICE D.
Clasificación:

El cliente no dejó un comentario.

Pete G.
Clasificación:

Employee who helped me was detail oriented, knowledgeable and very nice.

RAYMOND B.
Clasificación:

Have a full tank of gas for customers when they pick up vehicle. When writing a GM about issues, receive a response.

Mathew H.
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El cliente no dejó un comentario.

John S.
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Was great for us and easy to drop off

Roy W.
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El cliente no dejó un comentario.

JOSIE G.
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The employees were so friendly and helpful. I was in and out in no time!

PHILIP K.
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Trailer ramp was too steep to be used as a ramp.

James M.
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El cliente no dejó un comentario.

RICHARD V.
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El cliente no dejó un comentario.

KI K.
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El cliente no dejó un comentario.

RONALD L.
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Staff was excellent and very customer-centric. The transaction and check-in was smooth and hassle-free! Thanks for being a community resource.

Kasey H.
Clasificación:

El cliente no dejó un comentario.

BRUCE CONRAD T.
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El cliente no dejó un comentario.

Charles S.
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I liked your on-line checkin.. Except I still had to answer all those same questions again in the store. Which made the on-line checkin a waste of time.

LAWRENCE S.
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El cliente no dejó un comentario.

SHANE MICHAEL C.
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El cliente no dejó un comentario.

PAUL J.
Clasificación:

Great customer service.

KEVIN R.
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El cliente no dejó un comentario.

MAUREEN A.
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El cliente no dejó un comentario.

BENJAMIN W.
Clasificación:

Very poor use of face masks, not very good about social distancing. Service was great but should be following covid-19 protocols. Would not recommend to anyone with compromised immune system

CARLOS G.
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Great service and products

TAMMIE H.
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You guys were excellent

DUSTIN L.
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El cliente no dejó un comentario.

DEBRA M.
Clasificación:

The location was fine and truck ran good. My issue was getting a call 24 hrs before I was due to pick up my 20 ft truck, I had reserved 2 weeks prior was not going to be at my local uhaul. It was 4 hrs round trip away. Only thing 30 min away was a 15ft truck. I took it, unhappily. All my stuff didnt fit. Have to drive 6hrs back. Total 12hr to get rest of my things. Made loading was very stressful. Took longer trying to get stuff in. They gave extra miles, that didnt help. Didnt need more mileage, needed 20ft I reserved.

William J.
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I understand security and all but if you are in the high 1400s or 1500s you are a long way from a door. Overall though it was a good facility. If this is referring to the truck rental that was good also.

KEVIN R.
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The owner or store manager has worst customer service. 1) the location was given 3 months to get a 26 ft trailer this did not happen and I had to settle on a 20 ft. We reserved equipment for a tractor and was given a car dolly which I fact does not work for the tractor. When returned today was charged 60 dollars not very happy. Life is stressful enough without this. Kimberly rogers

CLAYTON H.
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El cliente no dejó un comentario.

JOAN G.
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The women that ownes this location is very unfriendly and not helpful at all. I will not ever recommend this location. Ty Joan Geffre

RONALD K.
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Knowledgeable and very efficient. Got the best deal . Made sure everything was installed properly.

Alan S.
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El cliente no dejó un comentario.

Randal J.
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They immediately found a fuel leak on the fuel system which showed as a faulty gas cap. The technician stated that an unauthorized repair had been made causing the leak. I would appreciate a refund or do I need to take this up to U-Haul or the Better Business Bureau

RONALD B.
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Received pod 1 week after promised day

LOGAN B.
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El cliente no dejó un comentario.

RENE ALBERT L.
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Store manager went out of way to help with hitch receiver. U-Haul does not have very many one way rentals and I was disappointed that I had to travel 88 miles back to the Chehalis location to return the trailer. I recognize that is not a dealership or management issue; but is a supply and demand issue. However, that was inconvenient and cost an additional 42 dollars for gas. Have a great day. God Bless You.

Phillip C.
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El cliente no dejó un comentario.

GLADYS S.
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I requested 12 furniture mats and paid for them, but nothing was mentioned the day I picked up the trailer so I totally forgot. Would like them to review requested material at pick up.

susan R.
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I hired help from your recommended ol companies. Some of my belongings disappeared in Chehalis during loading.

LOUIS R.
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pleasant experience.

GEORGE L.
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El cliente no dejó un comentario.

Laurel S. | Overall Experience |
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El cliente no dejó un comentario.

TOBY V.
Clasificación:

nothing

CRISTINA O.
Clasificación:

I have used uhaul service many times & had good experiences. Was very frustrated this time around though. I was unable to reserve a truck in person, HAD to be online. I got several emails to upload my drivers license- these links did not work. I then get a phone call that my pick up location was changed & did I get the email for that 🙄 Upon getting the truck I was asked once again to use a link to do the check list of truck- did not work! I don't keep track of their mileage rates but I believe that has gone way up as well since last year.

Charlene R.
Clasificación:

Nothing, I'm pleased with everything!

PAUL P.
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Nothing,everything was excellent

KAREN S.
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Emplyees were wonderful

THOMAS N.
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I prefer real-life engagement, not online machines.

Tiffany W.
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El cliente no dejó un comentario.

Heidi W. | First Impressions |
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El cliente no dejó un comentario.

JEREMY M.
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El cliente no dejó un comentario.

SHANNON LYNN D.
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Management was awful & Customer Service was poor.

GEORGIA O.
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El cliente no dejó un comentario.

GEORGE L.
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El cliente no dejó un comentario.

clinton R.
Clasificación:

Outstanding service. Very good customer service. All of my questions were answered. Everything from beginning to end was top notch. Moving from Washington state to Florida. Was flawless. Thank for everything you did. I would highly recommend U-Haul to anyone moving.

Jeanne P. | Overall Experience |
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El cliente no dejó un comentario.

FENGXIAN L.
Clasificación:

I have great experience with Uhaul

Tracy H.
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On pick up, all employees that I noticed were wearing masks. At drop off, I only saw two employees, neither of whom was wearing a mask (one did put on her mask when I came in but the other never did). Otherwise, the experience was good.

ROBERT THOMAS H.
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El cliente no dejó un comentario.

Jane K.
Clasificación:

nothing

WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

BRUCE C.
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Half of the extra equipment was not loaded in our trailer. We learned of this after driving 50 miles. Sandra said we could come back and pick it up. I said we were 50 miles away! I suggested another location down the road and asked her to call them and be sure they had the equipment. She said she would. The other location said she never called.

DANIEL EVAN M.
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El cliente no dejó un comentario.

NINA S.
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El cliente no dejó un comentario.

DENNIS L.
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El cliente no dejó un comentario.

David G.
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El cliente no dejó un comentario.

JULIA F.
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El cliente no dejó un comentario.

Charles S.
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El cliente no dejó un comentario.

CHRISTOPHER G.
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El cliente no dejó un comentario.

Nicholas D.
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El cliente no dejó un comentario.

Nicholas D.
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El cliente no dejó un comentario.

Nick D.
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El cliente no dejó un comentario.

Margo K.
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El cliente no dejó un comentario.

SUSAN L.
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El cliente no dejó un comentario.

JOHN EDWARD S.
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El cliente no dejó un comentario.

JIMMY-JOHN C.
Clasificación:

i was served right away. excellent and friendly.the truck i got was first class thank you...

JOHN JOEL M.
Clasificación:

Well done 👍🏻

GLENDA MARIE B.
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Everything is just fine keep up the good the work you do for your customers thank you very much Sincerely Glenda Burgess Cindy Lee

Chris G.
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El cliente no dejó un comentario.

Chris G.
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El cliente no dejó un comentario.

Tom A.
Clasificación:

It was a very busy day but folks at the counter were fast and efficient everyone was in and out and on there way When I returned the truck it was also very smooth I was greeted at the curb and was quickly checked out and was on my way thanks for making it super smooth

ASHLEY LORRAINE E.
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El cliente no dejó un comentario.

CHRISTOPHER E.
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The trailer was very dirty and the right wheel well was cracked and broken.

Arnold M.
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El cliente no dejó un comentario.

Jami W.
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El cliente no dejó un comentario.

steve L.
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El cliente no dejó un comentario.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

THEODORE LORAN F.
Clasificación:

Have the size trailer I wanted in stock

KRISTEN S.
Clasificación:

This time I rented a Uhaul was complete BS!!!! The sign you have on your trucks $19.95/day is manipulating your audience big time!!! We rented the smallest truck, took it as far as one exit down the freeway and returned it in an hour and it was $70!!!! THATS what you should put on your trucks... $70 is the cheapest it'll be! You are misleading your customers and I feel completely screwed by Uhaul yesterday. I work in the service industry and not only will I never recommend Uhaul, I will gladly tell people my BS experience with utilizing your services this time. BAD JOB 👎🏼👎🏼👎🏼

Daniel F.
Clasificación:

The Ladies that handle my move from beginning to end are great ambassadors of the U-Haul experience. Great customer service and very knowledgeable. It was a great experience which I will recommend to everyone

CYNTHIA ANNE P.
Clasificación:

We were pleasantly surprised on the whole experience. We will definitely rent from them again.

Susan Y.
Clasificación:

As with any move there are several obstacles and requests. I submitted all the contact information necessary to facilitate this move yet none of the contacts were utilized. Pick up for the containers were delayed which delayed the drop off to the new location. Increased communication and following the directions you requested would have made this move much less stressful.

JARED L.
Clasificación:

I rented an AT and drove over an hour to pick up a vehicle. Upon loading the vehicle onto the auto transport I discovered that one of the straps that go over the front wheels was cut so short it wouldn't reach the ratchet. Clearly the inspection hasn't been done properly. Luckily I had additional straps and was able to rig it to work. I would have been in big trouble had I not had any additional straps.

Mildred S. | Overall Experience |
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Loved the covered bays for moving. The added carts to help with moving were great too.

JAMES B.
Clasificación:

Do whatever it takes to NOT be put on hold for 20 minutes when you call for a reservation. That is inexcusable. Especially when the location itself is so well run.

Elisha V.
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El cliente no dejó un comentario.

janice b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Heather F. | Online Move In |
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El cliente no dejó un comentario.

WENDI KAY S.
Clasificación:

Better understanding of the equipment. I wanted a van...not a truck but a truck was reserved. Long story short I found out all equipment is considered vans....so I learned that I need to say cargo van in the future. Everyone I worked with was a great help to do what they could to get me a cargo van and all were very helpful and nice from pick up to drop off.

PHILLIP G.
Clasificación:

El cliente no dejó un comentario.

Sok K.
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El cliente no dejó un comentario.

Dawn W.
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Everyone has been so helpful, kind, and knowledgeable. Transactions are always smooth.

PATRICK L.
Clasificación:

Bill, Nice guy and very helpful. Office staff mad it all so easy.

Thomas F.
Clasificación:

Not informed until the day before my rental that they couldn't get my truck to the location I booked. It was additional miles away to the site and then I was charged additional miles when I turned the truck in! Also, was told this was a 24 hour rental which forced me to load and unload the same day. It used to be .. IF returned the following day before closing, you would not suffer additional charges. No explanation of the turn in procedure if after business hours. Nothing but "Give me your cash or credit card.. $250.00 cash deposit vs. debit card. I came with $200.00.. WELL above my rental fee.. You want the card so you can charge me EXTRA when I turn the truck in without my being able to dispute the charge. Additional miles U-Haul caused!

Carla S.
Clasificación:

El cliente no dejó un comentario.

Jedediah S. | Overall Experience |
Clasificación:

I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.

CHRISTOPHER W.
Clasificación:

El cliente no dejó un comentario.

David B. | First Impressions |
Clasificación:

Clean, convenient. The shuttle carts are a big bonus.

pamela t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Angelina P. | First Impressions |
Clasificación:

Amazing people and very friendly

Benjamin W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jonathan P. | Online Move In |
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El cliente no dejó un comentario.

Dan S. | First Impressions |
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El cliente no dejó un comentario.

terry m. | Overall Experience |
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Clean, secure and safe.

ROSA M. | First Impressions |
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Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!

Heather S. | Online Move In |
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Love the handcarts, makes moving so much easier. The manager was very nice and helpful

Heather B. | Online Move In |
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The employees have consistently been helpful, courteous, and have provided great customer service.

Laurel S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Veronica S. | First Impressions |
Clasificación:

The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here

Jeffrey S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Judith R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kelli V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dixie M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dan K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANTHONY F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEITH R. | Overall Experience |
Clasificación:

The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.

Karen H. | First Impressions |
Clasificación:

I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.

Elaine S. | First Impressions |
Clasificación:

Great Customer service and knowledge.

Jesse L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

June A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

jack l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

janice b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jaculyn V. | Online Move In |
Clasificación:

Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in ready

Robert M. | First Impressions |
Clasificación:

Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.

JOSEPH D. | Overall Experience |
Clasificación:

Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.

Michael M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janice D. | First Impressions |
Clasificación:

Everyone I spoke with were very friendly and helpful.

Jeanne P. | First Impressions |
Clasificación:

very professional, would highly recommend

Kenneth S. | First Impressions |
Clasificación:

Great attitude of all involved.

Rebecca B. | First Impressions |
Clasificación:

Very knowledgeable and pleasant to work with.,

Jeanne P. | First Impressions |
Clasificación:

Very professional and helpfull

William A. | First Impressions |
Clasificación:

Great!

Heather B. | First Impressions |
Clasificación:

The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.

Nancy C. | First Impressions |
Clasificación:

The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Deanna J. | First Impressions |
Clasificación:

I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

JOSEPH D. | First Impressions |
Clasificación:

Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

wayne b. | First Impressions |
Clasificación:

All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Paige L. | First Impressions |
Clasificación:

Great customer service. Friendly, very accommodating and beyond my expectations.

TERRANCE B. | Overall Experience |
Clasificación:

I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Deanna B. | Overall Experience |
Clasificación:

Fabulous Costumer Service...

Judy C. | Overall Experience |
Clasificación:

We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!

Barbara K. | Overall Experience |
Clasificación:

Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again

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