Customer Reviews for U-Haul Storage of Chehalis-Centralia

1,327 comentarios

1201 NW Louisiana Ave   Chehalis, WA 98532

(360) 262-4167

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 262-4167

1201 NW Louisiana Ave
Chehalis, WA 98532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Safe, secure, and the staff is amazing! Especially the manager Kelly, very knowledgeable and helpful!

Michell W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah B.  |  Online Move In 
Clasificación:
5.0

Friendly, clean and able to complete quickly

TRISHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
1.0

Communicate with your customers! This was the absolute worst experience moving. And make sure to tell your customers of hidden fees and all the charges you get on top of the quote that is first generated. I payed over $300 extra that was not on my original quote and nobody told me this was going to happen. And no accommodations were made. I just kept getting the run around and nobody could give me a straight answer.

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUANNE B. 
Clasificación:
3.0

Had multiple issues with after hours access, over priced move to a storage unit about 2 miles down the road that was bigger for way less

Chris L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell G. 
Clasificación:
2.0

Assigned truck was totally unacceptable! Pickup time wa delayed a half-hour.

JESS D. 
Clasificación:
5.0

The Uhaul center in Surprise is amazing. Such an amazing level of kindness and consideration. The highest level of customer service I could have asked for. Thank you so much

Jeannie M. 
Clasificación:
5.0

Thanks for making this rental easy and hassle free.

COY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISTON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
5.0

Great customer service keep up the good work

CHRISTINE V. 
Clasificación:
5.0

Great Staff. Friendly and very helpful.

KENNETH LE ROY P. 
Clasificación:
5.0

Teresa was the employee that took care of us. She was awesome!!

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

It was very easy to deal with the employee on site that day - a fun group... with a sense of humor too... When bringing back to truck, it took only minutes until somebody came and took my info and checked the truck and sent me on my way. A great experience. Kudos U-Haul Chehalis!

NICOLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rose B.  |  Overall Experience 
Clasificación:
5.0

Picking up and dropping off at this location was very fast and professional.

RONALD LEE JR H. 
Clasificación:
5.0

Excellent experience

Alfred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B. 
Clasificación:
5.0

Gas gauge was recorded incorrectly, and the check in app would not work for the truck, and rather only showed the trailer.

JUSTIN W. 
Clasificación:
5.0

Cleanest, most secure facility. The mover that assisted me with moving out claimed he'd "never seen such a nice storage facility"!

Barbara S.  |  Overall Experience 
Clasificación:
5.0

Checking in was a breeze was in and out in no more than 10 minutes.

WILLIAM R. 
Clasificación:
3.0

Rich has amazing customer service and truly cares about the customer

DARIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL EUGENE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LLOYD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Claudia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B. 
Clasificación:
5.0

All the staff members were helpful and friendly! Definitely will rent from this location again.

MICHELE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORANCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA G. 
Clasificación:
5.0

This UHaul Center is the best one I have used so far. Professional people who are knowledgeable and friendly. I highly recommend them and you will too.

RONALD L. 
Clasificación:
5.0

The staff at this u-haul location for rentals and storage are phenomenal helpful cheerful easy to deal with No problems whatsoever no complaints whatsoever.

JAMES C.  |  First Impressions 
Clasificación:
5.0

Fast and friendly service

STEPHEN RAY B. 
Clasificación:
5.0

I would have liked later access hours. Other than that, great place!!

genise m.  |  Overall Experience 
Clasificación:
5.0

Nada

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
3.0

When I picked up the truck I rented it only had a 1/4 of a tank of gas. before I drove it home I had to stop and fill it up just to get home. All the equipment I have ever rented always came with a full tank and my responsibility to return with a full tank or get charged extra to fill it with company employee. All your equipment should be full upon rental. Other than that all staff was accommodating and pleasant.

GARY DEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
5.0

The gas gauge did not move even though I had driven 90 miles. So I couldn't calculate how much fuel so I filled it up all the way

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON F. 
Clasificación:
5.0

Nothing. Was great.

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
1.0

Truck I rented couldn't hardly drive on the freeway because something was messed up in the steering.

JESSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B.  |  Overall Experience 
Clasificación:
4.0

The fact that you keep a dolly and a bag of moving blankets in the truck even though we are asked if we need those supplies wastes valuable space. Additionally, your after check in process is onerous. To supply photos is ridiculous. What if I didn't have access to a phone? That process could be better streamlined.

Ellery F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA JEAN S. 
Clasificación:
5.0

Super nice as always!!! Thanks again

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA IRENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P.  |  First Impressions 
Clasificación:
5.0

I tried to return trailer at 7:30 pm as I was told I could. But app could not find account. I called 800 number and was on hold for 53 minutes. I gave up very frustrated.

SCOTT S. 
Clasificación:
5.0

Everyone was friendly and courteous, the rental process was easy and goes very quickly.

BARBARA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE B. 
Clasificación:
5.0

friendly staff, very helpful and saved me money!

Aaron Q. 
Clasificación:
2.0

The staff who assisted me at pickup and drop off were great!

Jon P. 
Clasificación:
5.0

All employees have been so helpful, but I want to single out Marty. He helped when I returned the rental trailer. He was just so pleasant and kind. I really appreciate those times when you get to experience some “odd fashioned” courtesy!

BARBARA JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARMONY LIANE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDY M. 
Clasificación:
5.0

Great service.

SCOTT T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla S.  |  First Impressions 
Clasificación:
5.0

The recommendation we switch the rental from a trailer to a van, even though more expensive, saved us both time and money. Kudos to your site representative.

CHRISTOPHER G. 
Clasificación:
5.0

Great staff and super easy rental process.

DUSTY D. 
Clasificación:
5.0

People friendly and service oriented. Great experience. Highly recommend.

NOLAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J.  |  Overall Experience 
Clasificación:
2.0

I rented a car tower and told them what kind of car it was I was towing it was a 1966 fiat. When I went to put the car on the ramp was to big and the little car couldn't even get out into the tower. When I went back to drop it I was trying to let the guy know that was checking it in that I couldn't even use it amd that I was frusterated because I just spent 130 dollars for something I couldn't even use. I tried to ask about your systems to let him know that these cars won't work for it,he then was rude to me and said well what do you want from me I can't refund you. He said you drove it off the property how do I know you didn't use it. At this point I walked away and got back into my truck. I have rented from Thailand quit a bit the last few years and will never be renting from you agian. My email is luvmygirls15@hotmail.com thankyou and have a great day.

ASHLEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
4.0

Ease of access getting in and out. Was a very wet sort of day and the staff handled it amazingly well. ¡Gracias!

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Everyone was good,althoughthere were 2 people that helped me out so much when I was physically and mentally drained, there names are Michelle in Roseburg Oregon, and Mandy a regional director who made me be able to stop and breathe. I thank them SO MUCH. I am here close to my Grandchildren now with less worry

Marjeana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

Friendly and expedient

Christopher S. 
Clasificación:
5.0

Excellent service !!

HARVEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B.  |  First Impressions 
Clasificación:
5.0

26' truck needed a front-end alignment. Brakes pull truck to the left. Headlights are so bad they are dangerous, especially in the rain. Battery died. I'll only get a 20' truck in the future. However, the truck got me and a full load to CA from Chehalis, WA and back again with no major mishaps. The personnel at the Chehalis location are the BEST! Quick, happy, knowledgeable and eager to help. They get everything right the first time. The same cannot be said for the people who do reservations or roadside assistance over the phone. They could improve a lot.

DEBRA B. 
Clasificación:
5.0

Have agent remind customer to check over equipment before leaving facility

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA F. 
Clasificación:
5.0

Kudos to the staff on both ends of my cross-country move! They went above and beyond to ensure a seamless stress-free move. Not only was everything in good order, but the container arrived a week early. Much much appreciated!

Jill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE J. 
Clasificación:
3.0

The reservation did not show up when I logged in to check. I was on hold and transferred and after over an hour on the phone they finally figured out how to add it. Also, upon pick up early in the morning it took an extra 25 minutes of phone calls because the face recognition did not work.

Tryna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Noah was a great help. He was quick friendly and helpful. Thanks Noah

WILLIAM R. 
Clasificación:
5.0

Not sure we seen about half way to MO the locking mechanism wasn't holding even after pulling back an tightening all the way down so scary it can fall off cry disappointed

TREY H. 
Clasificación:
5.0

much it was clean they were fast and courteous.

PHILLIP W. 
Clasificación:
4.0

When reserving online maybe include the $100 deposit fee and let people know before they go pick up the truck. Some people are on budgets and don't use credit cards to have the $100 fee waived. Would be nice to know the exact total and be prepared for that fee when using cash or debit cards.

DANA E. 
Clasificación:
5.0

The people that helped with with the entire process were awesome to work with for the rental

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek R.  |  First Impressions 
Clasificación:
5.0

Staff are wonderful! Unit was very well constructed and with it being climate controlled we had a sense of security knowing our stored items wouldn't get damaged! Thank you for everything

James H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber R.  |  Overall Experience 
Clasificación:
4.0

Rental process easy, facility well-maintained, staff physically in the office very helpful. Staff over the phone (Kelly) forgot a callback resulting in me needing to travel 2.5hrs to the office the next day to follow up for a move-out. Was helped by Audrey who assisted with move-out, made it easy and simple. Have had positive experiences with her in the past, a great asset to your team for sure, Audrey rocks!

Mark N.  |  Overall Experience 
Clasificación:
4.0

Little bit expensive

STACI M. 
Clasificación:
2.0

I was impressed with Audrey who helped me the night before I picked up the truck, she was very friendly i felt very comfortable with her over the phone when I picked up the rig the lady that helped me was not any of the above I felt uncomfortable she's was cold not a happy person

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS PHILLIP L. 
Clasificación:
1.0

The lady who runs the store is a, (I can't say the word) it's ridiculous how she treats customers. I personally watched her talk down to a Hispanic gentlemen and then myself. She has no place in customer service and I will never go there again and I will tell everyone I know on all platforms.

ROBERT THOMAS W. 
Clasificación:
5.0

Everything went very smooth.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Well it's like this, Kelly Conley and her crew at the U-Haul in Chehalis are awesome. I couldn't be happier with their performance, t h e i r helpfulness and their willingness to help. Top notch

TIMOTHY L. 
Clasificación:
5.0

Outstanding experience. Seamless start to finish. Thanks and I will use this location many times going forward with my projects.

STEVEN A. 
Clasificación:
5.0

The trailer was way more expensive than last spring. We use Uhaul twice a year when we travel between Washington and Arizona . if the price stays that way I don't know if we will continue.

BONNIE JANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla W.  |  Online Move In 
Clasificación:
5.0

Originally planning to go to the Centralia location, but the customer service is better at Chehalis location. It was also less cost, and the office hours are longer. The staff were very friendly and accommodated is when we needed to make changes.

Benjamin W.  |  First Impressions 
Clasificación:
5.0

They were very help full in every thing

Jacque J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla W.  |  First Impressions 
Clasificación:
5.0

Very, very helpful. Considerate and friendly.

DIANE B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
4.0

It was easy to get hold of someone. The one who was at the besk was very helpful and friendly. Sadly the website did not work right so i could not finish anything online so it was not easy to get started. And i will not suggest the website to anyone. who ever organized the numbers for the units did not want to make it easy. It is very easy to get lost and confused even with a map.

McKenzie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

donna h.  |  First Impressions 
Clasificación:
4.0

The building was nice and clean. The staff were also friendly. Had a little bit of difficulty getting someone to unlock the door between the pull-in unloading area and the storage area.

Gordon Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

I was helped by Audrey Jacobsen. The customer service I received was the best! She was so knowledgeable and helpful. Very friendly and welcoming. I so appreciated this type of service. She is a strong addition to your team. Thank you, Kris Taylor

kris t.  |  First Impressions 
Clasificación:
5.0

The place was very clean the lady that helped me was helpful and very nice. Price was best I found

Donna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLEE R.  |  First Impressions 
Clasificación:
5.0

I was clean upon arrival I work weird hours so 24 hours access is great.

Sara M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Sandy B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A T.  |  First Impressions 
Clasificación:
5.0

Some goofy things happened "on the way to the forum" but total satisfaction.

James L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi R.  |  First Impressions 
Clasificación:
4.0

Clean facility. Also you need a key card to access my unit so it feels very secure.

donna d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaleb B.  |  First Impressions 
Clasificación:
5.0

Very pleased with everything about this facility.

Charle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily V.  |  First Impressions 
Clasificación:
5.0

storage space is clean and safe. Staff walked me through access procedure. Love the climate controlled storage.

KEN S.  |  First Impressions 
Clasificación:
5.0

Very surprised at how convenient the online move in process was. I definitely thought the storage unit offer and price were to good to be true.

DARCIE N.  |  Online Move In 
Clasificación:
5.0

Staff was very friendly and helpful.

Michelle G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh T.  |  First Impressions 
Clasificación:
5.0

Easy and convenient

Victoria E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan S.  |  First Impressions 
Clasificación:
5.0

Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!

ROSA M.  |  First Impressions 
Clasificación:
5.0

The employees have consistently been helpful, courteous, and have provided great customer service.

Heather B.  |  Online Move In 
Clasificación:
5.0

The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here

Veronica S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith R.  |  First Impressions 
Clasificación:
5.0

Great Customer service and knowledge.

Elaine f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

June A.  |  First Impressions 
Clasificación:
5.0

Mudarse puede ser estresante. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.

Robert M.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke with were very friendly and helpful.

Janice D.  |  First Impressions 
Clasificación:
4.0

Great attitude of all involved.

Kenneth S.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable and pleasant to work with.,

Rebecca B.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.

Heather B.  |  First Impressions 
Clasificación:
4.0

The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Nancy C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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