Customer Reviews for U-Haul Storage of Carbondale
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

55 comentarios

710 N Illinois Ave   Carbondale, IL 62901

(618) 529-3050

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(618) 529-3050

710 N Illinois Ave
Carbondale, IL 62901

Servicios en esta ubicación:

Horario

Siempre abiertos en tu smartphone

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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. Siempre estamos abiertos en tu smartphone con Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Maranda Rush was very helpful and was able to explain the difference between heated and climate control storage units. She was the reason that i made my decision to sign up for storage unit at the spot. While choosing the storage unit spot she helped me pick out a good spot and close to the entrance. Very happy I chose u haul for storage unit.

Ki Beom K.  |  First Impressions 
Clasificación:
5.0

My experience with Uhaul storage was excellent. The unit was clean. I was able to pay my bill online, which was very convenient. I would use them again.

Mallory G.  |  Overall Experience 
Clasificación:
1.0

Tried to charge me even after I moved out.

Sandy Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn R.  |  Online Move In 
Clasificación:
5.0

Amazing staff. Clean facility

Brandi L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jesica h.  |  First Impressions 
Clasificación:
5.0

UHAUL storage facilities are the cleanest storage facilities I've ever seen! But, you get what you pay for.

Tracey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lucia k.  |  First Impressions 
Clasificación:
5.0

Brad goes out of his way to help. He made this experience effortless.

lori c.  |  First Impressions 
Clasificación:
4.0

They were so helpful and friendly even thought coming to use their storage unit was a last minute situation. They seemed very cleanly and I appreciate all the help I was given! They were also very understanding when things didn't go according to plan! I did find some roaches in some of the stuff stored tho. Kind of scary!

KENNIDY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Magelica M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn K.  |  Overall Experience 
Clasificación:
5.0

Thanks for all your service. Everything was great!

Miguel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damaris M.  |  Overall Experience 
Clasificación:
4.0

Some of my belongings got wet

damarion g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marci W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly W.  |  Overall Experience 
Clasificación:
2.0

24 hour access didn't work on several occasions. The remedies stated at the facility don't work, it just leads to the 800 number. The on call/manager number never answers. So if you are on your last pickup before you have to turn in your truck, then you aren't going to finish your move. Thanks Uhaul of Carbondale for wasting my time and money. On another note; they make you pay for a full month even if you are moving out 5 days into your billing cycle, with no refunds on the balance. Just overall, not a good business.

ZAJI P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Arianna R.  |  Overall Experience 
Clasificación:
3.0

There needs to be more carts. I found myself carrying half of my things to the unit. Unfortunately people hog the carts.

joshton b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASITY D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Telasha H.  |  Overall Experience 
Clasificación:
5.0

Al and Ashley were one of the nicest people I've met at a uhaul location. Al helped me, a college student, pick the best storage for me and all my stuff. They had a very clean store and were detailed on information about renting, the storage facility itself and what i needed to do. They answered all my questions and made sure I was happy walking out the door. Thank you to both of them for all their hard work and patience.

mcKell C.  |  Overall Experience 
Clasificación:
4.0

Cool

Jerome S.  |  First Impressions 
Clasificación:
2.0

Everything was great until I was moving out. That when I saw the roaches. An adult & small one. Hopefully they were concentrated in the abandoned box that I found sitting outside my unit and not in my unit. Having to buy roach bait for my new place as precaution. Not thrilled. I expected insect mgt. to be part of your responsibility.

LUCAS K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
5.0

I love it and will use it whenever I have storage needs. I highly recommend. Great customer service.

Dorothy P.  |  Online Move In 
Clasificación:
5.0

Saw a few roaches.. but they can not help that other people bring them in. Great experience for moving out for the first time alone

olivia g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol W.  |  Overall Experience 
Clasificación:
5.0

All people where friendly and very helpful with our move. Would use again.

Carol W.  |  First Impressions 
Clasificación:
5.0

Everything was satisfactory and, the staff, especially Brad, was so friendly.

Miguel S.  |  First Impressions 
Clasificación:
5.0

The only complaint I have is that storage access isn't 24 hours.

tiffany w.  |  First Impressions 
Clasificación:
5.0

Everything was great except for some unidentified purple spillage in my unit

Jakobi J.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped us was extremely helpful and it was such an easy experience. Thank you!!!

Nancy O.  |  First Impressions 
Clasificación:
2.0

Dead cocktail roaches. Smelled musty. Bathrooms filthy with garbage everywhere. Must repeatedly press code twice to get in, which increased dramatically the time it took to take things from loading dock (not air-conditioned, extremely humid and in 90's which is a health and safety threat. Fails to live up to environmental standards I would think. AL super nice and I would highly recommend he work with corporate Uhaul to correct the issues which will be filed in a formal complaint to the Better Business Bureau on Monday, July 25. Corporate policies of UHAUL are utterly unacceptable. I could NEVER ever recommend the UHAUL company to anyone moving. Period. AL and his staff and Uhaul customers, despite efforts to be professional and polite, are being humiliated and exploited by this company. Lawsuit for refund, pain and suffering to follow formal complaint to Better Business Bureau and States Attourney. Uhaul alone probably causes more people to leave people stranded, living in their cars or vans packed up the hilt... just see formal deposition from my lawyer(s). I will not only never use UHAUL again, but think they should create a fund that directly pays every homeless Veteran in this country no less than $999999999999. Just turn over the company to the Treasury department and every single UHAUL affiliate, employee, and executive you have no vehicle, no bed, no roof over your head fir the rest of your days. That is what Uhaul and it's employees deserve. Turn over all Uhaul to formerly homeless people to run. Veterans and Veteran families first. That would be the only acceptable and just legal determination for the UHAUL company in Illinois. Seriously.

Bethanne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather F.  |  First Impressions 
Clasificación:
5.0

Brad and his group are Excellent taking care of customers and keeping the place spotless

phil p.  |  Overall Experience 
Clasificación:
5.0

I have zero complaints about Carbondale U-Haul. I would absolutely recommend this place to others.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  First Impressions 
Clasificación:
5.0

Huh

Marvin P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney J.  |  Online Move In 
Clasificación:
1.0

I would have given 5 stars but one of the biggest selling points to UHaul was 24/7 entry and exit. Now with the security system being installed I have to call in. I would have made another choice if I'd known that before my reservation. Moreover, the the number listed online and the intro email does not work. I just showed up at the right time while someone else was moving and entered the building.

michael b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elisabeth f.  |  First Impressions 
Clasificación:
2.0

The counter worker was condescending and totally disregarded my disability. I felt belittled especially after he slammed the paper on the counter. Just because someone is not like you doesn't make them ignorant, but that's how I felt I was perceived.

Tanyanikka P.  |  First Impressions 
Clasificación:
5.0

The new folks that work there now are very nice and helpful. Even the movers made a comment about how nice the storage area looks and they see a lot of them.

phil p.  |  First Impressions 
Clasificación:
5.0

Brad is the best!

Tracey L.  |  First Impressions 
Clasificación:
5.0

Very convenient loading dock out of the snow! Also, very nice carts for moving back and forth from the unit.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

June E C.  |  First Impressions 
Clasificación:
5.0

Brad the manager was very helpful.

willard b.  |  First Impressions 
Clasificación:
5.0

Overall great experience, helpful and accommodating team. Location very near campus was ideal.

rhonda p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mario r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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