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Brad K.Customer Reviews for U-Haul Storage of Bellingham
Testimonials From Recent Customers
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I was so happy that UHAUL at this location was able to help us in an emergent situation. Customer service here was outstanding. They got us the right equipment quickly and at the best rate. We are so pleased.
SUZANNE D.I had a free month of storage included with my one-way rental truck, but didn't receive the free month due to there being only one more storage space available in the 10' X 10' size. It seems a bit strange to me that the free month is dependent upon there being more than one storage space available in the size needed (I rented a 20' truck, so a 5' X 10' wouldn't have worked for me). I guess I get it, but after dropping over $1400 on the truck and trailer rental, I was looking forward to that free month. Oh well, I'll just have to remember that the next time I need to rent equipment somewhere.
KYLE M. | First ImpressionsTruck is under Powered and very loud. Transmission doesn't shift very well.
Rob C.My wife was charged for a moving help she hired but was told by the provider we were out of his area, we canceled the service immediately but was still charged, how do we get a refund?
Troy M.I have have been extremely dissatisfied with my experience with this move. Initially I reserved a storage unit at the Bellingham Washington site on Meridian. A couple days later I received a call from them informing me that the work in a first come first served basis for their units and would have to call them back start my rental agreement immediately to actually procure the unit. Unorthodox, but fine I can do that. I attempted to call them back at least 15 times over the coming days to procure the unit. Only they never answered my calls routing me through the national call system. These operators, while very nice and professional, were unable to help me and had not heard of such an arrangement. Needless to say my reservation was not honored and I was eventually forced to find another storage facility in the area.
Israel E.All good- great customer experience.
David F.I have used this location many times and always have friendly and helpful staff.
Kimberly B.App based check in is kind of a pain in the ass, the platform is very slow and fairly cumbersome. Once I got it going though it was nice to skip the line and get the keys. The truck was as offered, it moved my things effectively and was well cleaned. Would love to have an option with a lift gate in the future.
Andrew W.Will use again:)
sonya j. | Overall ExperienceService was quick and easy. Counter fella seemed irritated to have early customers.
Jared E.Female assistant manager is very good. Evening return guy "Jake" is a superstar. Parking is very limited had to leave my car 1/2 mile away at Walmart. Not good! There is vacant land next door to your location someone at U Haul headquarters should look into leasing it!
Lyndal M.My only BIG complaint, and to me this is huge, is that there should be more than one person running the front register on a weekend. I waited in line for over 45 min....that is unacceptable, especially since I had done the pre-register/sign out, on line. The Uhaul site wasn't working at the store, so I couldn't even do the "speedy pick up"
Heidi S.Great staff and service! Excellent check in and return experience. The truck was very smelly and dirty when we picked it up. We told the staff member and he was very helpful and did a quick mop.
alexia M.After a nearby reservation for the previous day had been cancelled by U-Haul I was forced to cancel plans and search farther out for a truck the following day. I ended up renting a smaller truck farther away, costing me more, yet there were 2 26' trucks at the local dealer all day that were supposedly not available. The customer non-service representative that called to cancel my order was rude and absolutely no assistance and has no clue what the difference is between a 9' van and a real truck. Hire someone with some intelligence and get rid of the idiots you have making phone calls.
Todd P.Parking is a mess!!!
Jenna J.I already commented on another survey but basically within a week I was given reservations for a truck and had it taken away three times. NO truck on the day of move and I would not have known unless I called and kept up on all of it. How is it you can give me reservations and then just delete them because you really don't have the truck you said I had??? This was horrible and is the second time in 5 years it has happen with Uhaul. The first time you cost me $1000 and I had to fight it with the better business bureau. I did get you to pay my extra costs so I thought I would give UHAUL another shot. NEVER again. Also, I was promised $50 for the extra costs of having a much smaller truck and was never given that money.
Andrea S.We needed to call customer support at nearly every step because the instructions were unclear/conflicting/incorrect or something just wasn't working. Please please please review & update your off-hours equipment checkout & return processes.
Dylan T.U-haul mileage rates are too high
Claudia H.It took a bit too long for the rental process. It would be great if the process was faster.
armondo C.Daniel is TOP NOTCH.
Ralph H.The truck was empty of fuel when I picked it up so I had to waste valuable time stopping to put fuel in it. The mobile checkin is very difficult.
Flint R.We had to go to 3 locations to get a one way 5x9 trailer. That was really fustrating and time consuming.
Cecelia C.Not much- excellent seevice
NJEGOS L.I had made the reservation at a different site but Sadie was able to help us out and was very helpful
BETH F.After checking-in to pick up the 15' truck, nobody checked the truck with me. Was told to go out to the lot and find it. That was confusing. Then was told on the piece of paper that the gas tank was full. It was definitely not. Customer Service was friendly inside.
Gerardo M.Always great service.
Walter S.Staff was great....
Gregory C.Great
JOHN C.Need to hook up chains so nothing drags. I took care of it for my trip
Anne O.Line was 6 people long and 1 employee
Valerie L.Actually have an App that works to return your equipment after hours. Have customer service available for which you don't have to be on hold for 30 minutes.
Joel H.Nothing at all everyone there was very helpful and nice
oscar R.Britttney did a great job helping get everything perfect and easy from setting the dates and for pick up couldnt ask for better customer service
Chris W.The employees at the Meridian Bellingham U-Haul worked very efficiently to help the group of customers that were there when I returned the trailer. They were working as fast as they could and still maintained a professional and welcoming demeanor to everyone.
Laurie S.I was unsure where the office was / where to pick up the rental.
KRISTIN C.Very friendly, attentive staff.
Derik W.First, they said the fuel level was 7/8th and marked that on the paperwork, but when I got in it was actually much less. I was still required to fill it back to 7/8 anyway. Second, in the billing per mile when I got in the truck it said xxx94 miles. But I was later billed as if it had said xxx5x miles. So I was billed for over double the miles I actually used. I attempted to appeal this with Uhual but was denied without any given reason. I use Uhual all the time and have never had suck an issue before. Given the discrepancy in fuel and mileage it is very clear that someone used the truck between the last check in and when I got it. Either way, I was massively overbilled for what I actually used. I've rented your biggest truck and driven it all the way across the state and kept it a few days and was charged less than what I was just charged to rent your smallest truck for 12 hours and only driving it about 50 miles total. First poor Uhual experience I've ever had.
Daven H.Service was quick and timely. No hassles getting the truck turned back over.
Christopher T.Despite U haul trucks and website advertising a flat rate price per day, this location told me I had to return the truck by a specific time later the same day. When I returned it, I asked if they give a credit for only a partial day of use and they said no. So they are charging a full day rental rate to multiple people and renting the same trucks out multiple times per day. Additionally, the truck smelled strongly like a mixture of smoke and urine and bleach so I had to drive with both windows down. The back door of the truck would jam and require a lot of force in order to get the door closed. And finally, there is little to no parking at this location so they call you and tell you to get dropped off and warn you that your car will get towed if you leave it on their property. Real nice experience, overall. (Sarcasm. Absolute worst U haul center I have ever rented from).
Emmett B.The vehicle was clean but the cupholder and drivers' visor were broken. I had to use a wooden block to support the cupholder.Other than that the unit was good.
Larry B.Every thing was good at the location I picked up from. The staff were very helpful. The guy who hooked up my auto transport to the truck was extremely helpful and took his time explaining all the INS and outs of towing a car. Excellent exprience
Mark K.The gal we spoke with was very very rude at the get go. I made the reservation a month prior and all she would say is we are very lucky to have the truck and trailer we have. She also stated that she would not release vehicle if we did not return by 9am the following day due to "reservations:". I asked why did they tell me its ok to be late you're moving and you will be charged for the extra time. She then said well if you can't have them back by 9am she will not accept my reservation and then moved forward to tell me that if they were not back by 9 that we will Never be able to use U-Haul in the future. This gals attitude was beyond being very rude and very very unprofessional and then find out today after return this am on time "by 9" she double charged me!!! She is a very unprofessional person and rude to boot and inconsiderate of the consumers feelings during a high stressed time as it is, as well as made us feel like we were less important then any other customer and Had to bow down to her for allowing us to rent from U-Haul, Also the gas tank level she told us was very very inaccurate and we Paid over the rental to refill to "her" level. All in all Very Very Bad experience with the gal that helped us on 05/25/22.
Matthew G.Employees are awesome - very friendly
Abby L.The parking there is terrible. They parked a short van right in the turning spot to get out of the facility - then a car parked on the other side. I had to back up (blind) then go out the other direction.... thankfully no damage, but they need to enforce the no parking AND EVEN MORE IMPORTANTLY NOT PARK THEIR VEHICLES IN THOSE SPOTS.
Aaron C.Always have good service this location
Pete B.Nothing! Your staff was friendly, professional, on-point and efficient. Thank you! -Alex
Alexander R.Service was excellent, staff very helpful and friendly. I would recommend and return to this location again.
Jo J.This location was easy to find and seemed to act as a Uhaul drop-off hub. After a long move/drive from Southern California, Brie helped me and my family drop-off our 20 foot truck without issue and we all appreciated her quick assistance and helpful demeanor. ¡Gracias de nuevo!
Aaron S.Front desk and check in staff were both very helpful.
Aubrey W.Jessi is great. Give him a raise.
Luke P.Very easy to check in after hours.
Robin C.After being sent to wrong location by phone representative arrived at this location to super fast, friendly, and efficient checkout.
Mary S.Poor customer service regarding having customers walk a half mile in a heavy rain to park because you don't have enough parking. Staff shrugged their shoulders but didn't offer any alternative. Very poor management of an easy fix- shuttle!
Dennis M.Customer service was fantastic (especially for this day and age etc). The guy at the front counter was super friendly and helpful, as well as the employees outside receiving returned vehicles. ¡Gracias de nuevo!
NEWTON B.I will continue to use u haul
Douglas W.Not too much that can be done about it, but the parking lot is incredibly small, and therefore difficult to navigate. I do appreciate that the truck I rented was situated so I could immediately pull out onto the road though, so the lot size WAS taken into account in a way. So that is a very good practice
Rachel M.you're asking the wrong questions . it's nothing to do with the location nor whether it is clean and inviting. who cares??? I just want to be in and out efficiently. This was not efficient at all!!! But .... the people were working their butts off. Your business processes are very inefficient - drivers license upload didn't work, everything provided ahead of time had to be re-uploaded, pretty pathetic in my opinion
John M.We found that the unit was adequate for our needs. The limited parking could have been problematic but we didn't have an issue. Also trying to reach someone on the phone was a bit of a issue but once we did our problems or questions were quickly taken care of.
Jay G. | Overall ExperienceRented a smaller unit ( 5x10 ) And it was a great experience! All the service staff was helpful. Especially the manager. We went in on 3/25 I plan on using my unit long term ( for years ) And she made sure I got a bottom floor unit!
LORI K. | First ImpressionsGracias
BILL C. | Overall ExperienceEveryone was great, and the movers who helped us were phenomenal!
Cara V. | First ImpressionsWith regards to utilizing the storage here at UHaul Bellingham, I had a fantastic experience. It was my first time using a storage unit. From the first day, the person at the desk was kind enough to walk me to my unit. The staff was always so warm and helpful whenever I had questions about their services or hours. The prices were great, definitely the most affordable place around to get all your packing supplies. Though the location can sometimes bring unwanted guests, I never doubted the security of the storage facility. I also really appreciated that they offer an area to leave items you'd like to donate as your cleaning. Overall, the units were clean. I wish the storage units themselves had a light in them, but the hallway lighting was bright and sufficient to see inside the unit. Staff was great and location was great and easily accessible. I would definitely rent a unit here again!
hedee k. | Overall ExperienceStaff is pleasant and very helpful. Well-kept facility.
Susan G. | Overall ExperienceI never once had a complaint with this facility or costs… everything was as good as I could reasonably expect. I hate having to pay money to store things but can't complain about this location, especially as my last storage experience resulted in the jerks selling my storage locker for Penny's of its value and then reporting me to collections simply because the lazy clerk typed a K in my email instead of J, resulting in my auto payment never going through and they never bothered to call me so I lost everything. Wish I had gone here to begin with. Never thought storing stuff could be so complicated or difficult!
Josh B. | Overall ExperienceOlivia was the best in customer service I have had in any business. I was in customer service for over 30 years.
Paul S. | First ImpressionsFor some reason, our unit would always set off the alarm when we would unlatch it. This happened every time. I brought up the issue with staff and the manager on duty. The manager said he'd take care of it, but then there was no follow up. The issue continued.
Jack B. | Overall Experiencenobody is perfect
Doug S. | Overall ExperienceVery friendly and knowledgeable person who helped us. Explained how to get in with the card and code and actually showed us how it worked. It was a quick and easy checkout so we could be on our way.
Laura C. | Overall ExperienceStaff are friendly and helpful although this location is extremely busy! It is a very hard/busy location to get stuff in and out of storage. We did have mice droppings on our stuff when we moved out of the unit. Overall experience was good.
Kimberly C. | Overall ExperienceThank you for all your kind help
JESSICA S. | Overall ExperienceDakota was very friendly and showed me how to use everything. My grand daughter even thought he was very nice and helpful. Will definitely use the services again. ¡Gracias!
Laura C. | First ImpressionsParking was often difficult for load in and load out. Maybe have employees park somewhere else?
ryan k. | Overall ExperienceThank you u haul
leroy j. | First ImpressionsThe guy that assisted me in setting my storage rental was friendly and helpful…. Everyone else seem to have a clue what they are doing. I shouldn't be put on hold for 15 minutes for someone to look up my account "that there is no record of" when I literally signed up and paid for the day prior.
cassie w. | First ImpressionsWhen I initially rented the unit on June 18th the experience was good and when I went into pay my monthly bill it was ok as well. Then came the day we were moving out September 12th. My niece and great niece drove up from Puyallup to get all the the items in the storage unit#2527. They rented a moving truck from your facility. They drove it out to my place in Ferndale to pick up some items that I had to give them. It wasn't until we went back to your facility that we found out your elevator was not working. I'm 67 and a friend of mine, the same age as well as my to nieces were all the help we had. I went to the office and asked for help. The person behind the desk, I believe her name was Julz had no idea the elevator was broke down but there was another person a man, that said to Julz that it was broke the day before as well. Julz tried calling a supervisor and perhaps you as well. It was painfully obvious know one from your company deemed it important enough to react to her call. My wife also asked for help moving things and the man said they are not allowed to help move things. We struggled and got everything except 6 dining room chairs moved down the stairwell. Julz did the best she could but your team was completely overwhelmed. My Niece, Julie Casiano rented from you and I think you company owes her some money back as nothing about the elevator was mentioned upon renting the truck although in fairness, you crew likely didn't know we were moving things out from your facility that day. Tomorrow morning I'll be contacting your customer service dept and complain to them. It's really unfortunate this happened the way it did but point blank, it did happen and I think it needs to be addressed and corrected by either you or upper management. It's highly unlikely I will use your facility again and I'm hoping know one else has to be put through this. I wish I could have written a positive feed back comment but I can't.
John J. | Overall ExperienceThe business is very busy and the building is poorly designed with so much traffic coming in and out while trying to get stuff out of storage.
Mark W. | Overall ExperienceParking and trying to get to storage was a challenge. We work during weekdays and only could come on Saturday or Sunday and could not back up to loading ramp. We even got stuck one time between others and trucks coming into lot. Can't the drive up entrance be on the other side near the street and storage on opposing side ? Just feedback here only. Overall everything was good just trying to get into lot was a nightmare.
Rhonda H. | Overall ExperienceI had the unit for 8 years, every year the price went up! I would get threatening emails if I was a few days late! When I came to pick up my stuff, I had lost the key and needed them to remove the lock, I was told I would have to wait for at least an hour and a half before anyone could remove the lock. This was Sunday, at 10:30, the male that had been there before opening, went up to remove the lock, it took all of 5 minutes to complete the task! I was charged $50.00 to wait almost 2 hours and it could have been done at 9:00 am! I can not in good conscience recommend your facility or services to anyone!
FRANCISCO M. | First ImpressionsThe customer service person was great! He clearly explained their policies to me before I went to my assigned storage space. The other employees there were also very helpful when I was confused getting to my storage unit.
Vanessa W. | First ImpressionsPossibly due to staffing shortage and web site issues I had some long wait times when I called. When I did get through they were courteous and professional.
Carmen W. | Overall ExperienceDan Ackman was horribly unhelpful and made our moving experience extremely stressful. After scheduling months in advanced and being told multiple times we would be able to pack our ubox at the Bellingham facility we were told two days before that we were packing our box at Ferndale. We specifically chose to have a storage unit at Bellingham so that we could pack our box there directly from the unit. When we expressed our concerns to Dan he said that we would be able to pack there on Friday (7/16) as long as we were done by 5. He said he would bring the box himself at 8:00am and bring it to the Ferndale facility that night. We were extremely grateful as this saved us time and would make moving much easier. That morning we showed up and the box wasn't there and there was no sign of Dan. We talked to an employee who informed us that they didn't even know what time he was going to be there. Dan never showed an we were left scrambling for a way to pack our box. We called the Ferndale facility and they were not even aware that Dan had made arrangements to get our box for us. Dan had lied to our faces to get us to leave and left us with no way to get our box packed. Because of this experience I do not feel comfortable using u-haul ever again. The only good part of this entire experience was the lovely people at the Ferndale facility who helped us get everything in order when the Bellingham facility left us hanging.
Jessica S. | Overall ExperienceGreat place to store items that are important to you. This was the most secure storage facility I have ever used. I was more comfortable with its security, than my own private attached residential garage.
john m. | Overall ExperienceI am happy to have had a secure place to store my memories thank you.
shawndra s. | Overall ExperienceStaff very helpfull, helped backing up my truck to unload area without having to ask for it. Got the storage close to unload area.
MARK K. | First ImpressionsThe entire staff were outstanding! Excellent customer service!
Lowell K. | First ImpressionsOther than the prices going up, U-Haul had an excellent service in all categories.
patricia a. | Overall ExperienceDan the manager was very helpful and a great leader in his roll.
Michelle B. | Overall ExperienceI apologize, but, her name will be on the ticket. Not sure if her name was Carla, but, on my self storage information. She is a rising star with Uhaul. I met the general manager and he was great and can see why she is an extension of his leadership. She absolutely knows Uhaul, the services and navigation of the computer. Super skilled in time management, facilitation and captures her customers. My son and I were exhausted driving from WY to Bellingham WA, and she made the last stop very easy. If I owned a company I would steal her away. Service driven, dedicated and exceptional customer service!!! Using Uhaul for all my rack installations and other moves in theBellingham area. Great agent and service!!!!
DOREE S. | First ImpressionsStaff was always helpful and friendly. Thank you for everything!
carolina b. | Overall ExperienceUnfortunately, we were unable to complete our rental as motorcycles can no longer be stored here. The staff, however, were great. They were very apologetic and helped us locate an alternate facility.
JOHN W. | First ImpressionsThe storage price went from about $50 to $75 in about 5 years. Too much for the items I had in storage. And I was recently charged a $20 dollar late charge. I simply forgot to make the payment. A reminder would would have been more appropriate than a $20 late charge.
ARTHUR J. | Overall ExperienceI'm so sorry Bellingham uhaul team that I was behind in rent and even though I was way behind. You folks (The bham team) was more than kind with me. My intentions was not to fall behind. But because of your kindness and patience with me I will forever be greatful. Bham uhaul you all rock & again I'm truly sorry. Thank you all
Shanyece W. | Overall ExperienceExcellent all around. You guys are amazing. Gracias.
Daysha B. | Overall ExperienceNo one greeted me when I arrived though 4 workers and no customers. Then upon returning to assess a double charge..left emails and msg as well as hand written msg with rude Male worker. Still no refund still no one has contacted me as of today!
Lynda K. | Online Move InThe staff were friendly and super helpful. The parking lot and "share space" by the elevator was a bit junky - It had more broken down stuff than usable stuff. Overall I would recommend this place because of its helpful staff and because it easily met my storage needs without any hassle.
marie d. | Overall ExperienceGreat facility, staff friendly, unit was extremely clean!
nicole a. | First ImpressionsGreat service we were able to check in a day earlier than our reservation date. Originally we had a reservation for a 10x10 at the Ferndale,WA location but upon arrival we found out they did not have any available so luckily the near by Bellingham location did and we were able to get in right away they even took the truck and trailer for us.
Anna G. | First ImpressionsGreat service and place to store things.
Kelley G. | Overall Experiencebest storage location I have ever used or seen!
Don W. | Overall ExperienceBoth Matt’s at the Bellingham location were very helpful and courteous.
David R. | First Impressionsweekend troubles (minor) contact was poor
karl s. | First Impressions6th bad experience with uhaul.... I know a lot of people are moving.... but man at one location they did my wiring for my toe hitch wrong, another location the Employee would not wear a maskand wanted me to come in the store, at another location the employee wanted to talk to me about how stupid it is to ask COVID related questions. At this location, I had to call 4 times (the fourth time I was on the way to the storage unit) to confirm I had a storage, as the other three times, no one could find the reservation. The employees for the most part wore masks (at the bellingham store) but not always and did not when moving the truck I was about to get into (not happy with this). And I was supposed to have a free month storage, which I got, but I was only there like 2 or 3 weeks and when I left I asked them if there was anything that I need to do to close my account. they said no your good and then I got an email that said I was late on my payment. I called the UHAUL number and a customer service agent said that he would pass the message along to the manager and I would be contacted in 24 to 48 hours, which did not happen. I called a second time to make a complaint, at which point he responded .... But man it has been like pulling teeth working with Uhaul AND THEY DO NOT TAKE THE SAFETY PRECAUTIONS OF WEARING A MASK AT ALL TIMES AND KEEPING DISTANCE (especially AT THE EVERETT LOCATION.... the guy there walked straight up to me without a mask and took the keys from my hand. this is an insult to my safety and respect). I will let those know whom have to use you guys how difficult it has been to work with you and for the price I have paid, I would like to feel like I am being treated like a customer. I work in healthcare now and used to be in customer service and have not had good customer service with UHAUL in this past year.
Chelsea B. | Overall ExperienceFriendly staff. Loved the free first month as I was only using the unit for 10 days. No complaints.
brien m. | Overall ExperienceFriendly, efficient service
LYNDA B. | First ImpressionsVery nice employees and very helpful when I accidentally left my unit open and it was after there was no access allowed into the facility.
Alyssa H. | Overall ExperienceI had my storage unit at the Bellingham U-Haul for over 15years... I will, and do, recommend U-Haul Storage to everyone I run into who is looking for a storage unit... Thank you all your kindness over the years....Cheers!
DAN H. | Overall ExperienceI have had so many bad experiences in the past two years with uhaul. While I did have to call three time to finally get locker scheduled but the guy at the location on meridian was awesome
Chelsea B. | First ImpressionsI have had the storage unit since January 18th 2018 and just ended my rental storage August 31 2020. My stuff was never destroyed nor missing and I had nothing but complete trust about leaving my stuff in this storage location, especially since I have been living in another city about 4 hrs away during my entire rental agreement.Loved doing business with this uhaul location on Merdian Street in Bellingham Wash the owner Dan was great friendly profession quick, I was in and out in no time ready for a long drive home every thing is convenient and easy to use at this location from the drive way to the loading dock to the uhaul trucks I never realize I appreciate UHaul services as much as I did yesterday.Thanks!!!!
AMBER B. | Overall ExperienceThe facility is amazing. It is the cleanest and most convenient we have found. Thank you! The only suggestion is that check-in took a very long time, even though we had filled out most of our information online. It seems to be a time-consuming clunky process that could be streamlined.
sharon r. | First ImpressionsVery happy
Michael L. | Overall Experience¡Gracias!
Tui M. | Overall ExperienceThe only thing that was slightly negative is it took almost half an hour to check in at the office because service was slow. But the people at the counter were friendly so it made up for some of the wait although still would have liked to get into my unit faster.
Mariah P. | Overall ExperienceThe staff especially Matt and Wyatt were very efficient and helpful.
Kathleen H. | First ImpressionsNice representatives. The unit we were directed to wasn't actually available, but the reps figured out a solution quickly. (I'm assuming it was a computer error since that's how I made the reservation).
Nicole M. | First ImpressionsThank you so much for the exceptional customer service, professional and kind communications over the years, and prompt responses at all times. I have dealt with many U-Haul locations during many moves in three States and without a doubt, your Meridian/Bellingham locations was far and away the finest. Please accept my sincere thanks for your consistently helpful stance and many kindnesses! You're great neighbors who have every reason to be proud of your exceptional work! Kind regards, Tom
THOMAS L. | Overall ExperienceGracias
Randall B. | Overall Experience