Customer Reviews for U-Haul Storage of Apple Community
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

234 reviews

191 Bradley Rd   Milford, ME 04461

(207) 827-0370

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(207) 827-0370

191 Bradley Rd
Milford, ME 04461

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shelley S.  |  Overall Experience 
Rating:
5.0

Great experience! Easy to check in and use. Easily accessible and the move out process was very straightforward and quick. Definitely would recommend!

Nicaela R G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

vicki B.  |  Overall Experience 
Rating:
5.0

Natasha was very helpful on the old town facility

Kimberly l.  |  First Impressions 
Rating:
5.0

Great help from Natasha she was amazing helped me out so wonderful thank you!!! Old town facility!!!

Kimberly l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S.  |  Overall Experience 
Rating:
5.0

For many years we have been dealing with Ms. Levesque at the UHAUL Old Town office. She has excellence in all things; friendly, efficient, polite, tolerant, flexible. She even remembers us from previous years. She is a really wonderful person. Sincerely yours, Robert Chaiken

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Devon was great

CHRISTINE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne B.  |  First Impressions 
Rating:
2.0

I didn't get credit for the extra gasoline that I put in. I think you guys should credit people for gas if you customers accidentally put more than the required amount in. I'm very disappointed in your facility.

Lisa T.  |  First Impressions 
Rating:
5.0

The staff as always are amazing and friendly, the old town store staff really care about how they represent u-haul. You don’t find that in many places anymore. They really are an asset to u-haul. Thank you

KEVIN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELESHA M.  |  Overall Experience 
Rating:
5.0

Renting the storage unit and returning was super easy. I had friendly associates every time I came into your business! Definitely would use again and recommend!

Melissa M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S.  |  Online Move In 
Rating:
5.0

Highly recommended

HARVEY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katherine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anette H.  |  First Impressions 
Rating:
5.0

very clean, easy move in

Sarah M.  |  Online Move In 
Rating:
4.0

I found the facility easy to access by powered gate at times I need to visit. Directions were clear and direct to locate the specific unit. The cost is reasonable and helpful during changing home around. Will keep this experience in reference mode to others seeking storage for changes and life challenges. Thank you. Mary Hughes

MARY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia S.  |  Overall Experience 
Rating:
5.0

Loved the ease of booking on line. I had to have a storage space quickly and I got one in minutes using your online site.

Pamela D.  |  Overall Experience 
Rating:
5.0

The staff are awesome and helpful

Delilah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Troy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicaela R G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

roean U.  |  Overall Experience 
Rating:
5.0

Very friendly staff

Matt L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather W.  |  Overall Experience 
Rating:
3.0

It would be great if you were able to call the local phone number and really speak with someone instead of going all around in circles pushing different numbers.

Michael B.  |  Overall Experience 
Rating:
5.0

Love the space, just wish it wasn’t so expensive!

stevenson S.  |  Overall Experience 
Rating:
5.0

A great place to store my car, thank you

Robert C.  |  Overall Experience 
Rating:
4.0

Wide drive between units. Easy access. Safe and secure. No worries

TORRI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

DAVID S.  |  Overall Experience 
Rating:
5.0

Always treated nicely and service is very professional and helpful.

ralph n.  |  Overall Experience 
Rating:
5.0

Was very happy with the company I would recommend it to anyone who is looking for a storage unit would rent from you again if I ever need to.

Donna M.  |  Overall Experience 
Rating:
4.0

Had to fix a bracket on top of over head door, was catching one side of door so it wouldn’t close.

Ronald T.  |  First Impressions 
Rating:
5.0

Staff was excellent to work with.. the place is very clean. The only drawback is that the storage rentals are getting quite pricey.

glen w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna F.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jake L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda &Eugene F.  |  First Impressions 
Rating:
4.0

Very good experience. The only issue I had was that someone from facility was trying to force me to use there u haul lock.. if there not responsible for lost or stolen items, then you should use any lock u are comfortable with. Other then that it was a good experience.

George S.  |  Overall Experience 
Rating:
5.0

The people I dealt with were very professional but still had a personality that made them likable

Jim V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya D.  |  Overall Experience 
Rating:
5.0

Management was amazing. Extremely helpful and understanding on everything. Will 100% continue business in the future

Jeremiah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teddy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas N.  |  First Impressions 
Rating:
5.0

Devin could not have been more helpful, she really ensured that our entire experience was great from start to finish! And very helpful with all of our questions!

Penquis C.  |  Overall Experience 
Rating:
5.0

I have been storing my Subaru at the New Miflord location for many years during my overseas trip. I have always experienced the most efficiency and excellence of service. Thank you.

Robert C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Online Move In 
Rating:
5.0

Always get great professional service.

ralph n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela D.  |  Online Move In 
Rating:
5.0

Person that signed us up was GREAT! Very professional, friendly, and helpful. Giver her a raise!!

stevenson S.  |  First Impressions 
Rating:
5.0

I what to thank Devin, and the crew for nice personalities. I will rent again if I need storage. Thank you, Devin.

Larry D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald G.  |  Overall Experience 
Rating:
5.0

Devin in the Old Town office is fantastic!

susan r.  |  Overall Experience 
Rating:
5.0

Devin was very friendly, helpful and made the move-in process very easy.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie N.  |  First Impressions 
Rating:
2.0

Could never get ahold of the store about problems. I main gate was broke for months and was left open

Brody B.  |  Overall Experience 
Rating:
5.0

we will be using you next spring 2023

Tim K.  |  Overall Experience 
Rating:
4.0

Our unit - D11 had a leak in the ceiling and one bag was flooded and most of the clothes had to be thrown away. We were very lucky that was all that was ruined.

Melissa Z.  |  Overall Experience 
Rating:
5.0

Devin is efficient and helpful, and just plain nice.

Nicholson B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOANNE G.  |  First Impressions 
Rating:
1.0

I went to rent a 10x30 unit and it didn't say it was rv parking until you get to the second part of confirmation in the email which in return I don't want the unit space at all. And I want a refund.

Lisa H.  |  Online Move In 
Rating:
4.0

Very friendly. My only complaint was there isn't one closer to me. I had to travel 100 mi

Krzysztof M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B.  |  Overall Experience 
Rating:
5.0

This is my second year storing my camper here and I have to say it is amazing. Devin the manager always goes above and beyond to make it a smooth transition. The other staff are as well extremely helpful and always have a smile on there face. They are the best and I hope u haul acknowledges what they have for employees at the old town facility because they clearly represent you company in an outstanding way that is hard to find this day in time. See you next year. Kevin Dionne

Kevin D.  |  Overall Experience 
Rating:
5.0

Devon was so proud of this facility and took care of my needs for me for my RV.

Jim S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY W.  |  Overall Experience 
Rating:
5.0

Courteous staff very helpful!

Sherry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Online Move In 
Rating:
5.0

I would rent again and recommend it to anybody thank you for your professionalism

Chris A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erlinda M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

BRIAN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edyth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane A.  |  First Impressions 
Rating:
5.0

Devin the manager was a beautiful smart young lady and deserves a raise.

Wayne M.  |  Overall Experience 
Rating:
5.0

reservation agent and the onsite manager were very helpful in accomidating my move in needs. I am 100% satisfied.

RAY O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph n.  |  First Impressions 
Rating:
4.0

We rented a storage space for our RV and assigned a space online. Although the process was very convenient, there was already something in the space that we were assigned. When calling UHaul to remedy the situation, I was told that "Yes, we have had this problem when attempting to rent that space in the past." I would imagine that there could be a better system for these situations, that would prevent this from happening. Maybe a printable placard that can be placed ina window etc, confirming who rented the space and which space that they were assigned? Then, a random censor of the spaces to ensure that someone ISNT using an unauthorized space?

Nicholas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARLENE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  Overall Experience 
Rating:
2.0

* reserved unit online * primary residence is in PA * storage unit is in ME * sold ME cabin, & in process of moving from PA to ME, so was completely unfamiliar with this particular storage facility-however have used other storage facilities in the past. * getting into the locked facility after hours on a Sunday evening was easy, as was getting to and loading items into my unit. * PROBLEM came when leaving. I WAS ONLY PERSON in facility. It was dark. I’m a 53 year old female. * As I drove up to the gate, there was a large sign that read “to open gate after hours you need a gate remote. Gate remotes are available in the office” * Not having said gate remote, because it was never mentioned in my rental contract, I wholeheartedly believed I was locked in. * I tried in vain to call “customer service” twice—after 6-8 minutes (each time) of being on hold “because CSRs (on a Sunday evening) were helping other families” I hung up, and tried a 3rd time as if to make a reservation—which naturally (because money was involved) I got through to a live person! * I explained my predicament, and the woman who helped made some phone calls. A few minutes later the gate opened. * I told the woman, I was about to call the local police and give them my access code to enter on the other side to open the gate so I could get out. (At least I’m resourceful), and the woman said that would have been unnecessary! Really? So I should have just sat there all night?! Ok. * The next day I try several times to call the main facility to get the coveted “gate remote” only to be told by a condescending non-plussed, young man, that “gate remotes are not needed, you just need to drive up close and it will open automatically.” I asked well then why did the gate “magically” open for mr after being in PARK while on the phone trying to get help for over 20 minutes? He couldn’t answer. * Further, I said, if “You no longer use the gate remote because (as he said) people were “abusing the privilege?” Why don’t you change your signage to reflect that? You know for NEW customers who don’t know (or care) about past problems with supposed customers. * He just rambled on about how it’s a secure facility, and I had nothing to worry about!! Oh, except the part about how do I get out!! * NOT a good first impression. Hence the poor review. I realize these comments are final. I used to train staff in proper customer relations for Fortune 100 companies. As you can see I TRIED to contact the facility multiple times. When I did I got less than decent customer care. Calling again to “discuss” would be a waste of time. The TRUE measure of customer service comes BEFORE the criticism, not after. After is just placating, it’s not legitimate.

Lori K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gial L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candance J.  |  Overall Experience 
Rating:
5.0

U-Haul has the nicest employees!! Apple Community Storage is the best!!

EDWARD N R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin O.  |  Overall Experience 
Rating:
5.0

The 7x26 are super roomy, weather proof and an ingenious idea. I rented a 26ft truck to move my stuff backed up to unit and off-loaded into the same configuration. Super access and safe!!

Paul D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
3.0

had from 11-17-2018 till 9-19-2021, in most of the time was great till i tried giving notice. tried your so called auto phone line with new payment method and to leave my notice. That never got done. not only that but took the old amount from checking and never called me to say they didn't get full amount and charged me a let charge. that was straighten out. but still had to give another 30 day notice. this time i did it in person and in written notice.

Shawn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yulong T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roscoe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dillon S.  |  Overall Experience 
Rating:
4.0

Going to actual store is a excellent experience. This is my third years dealing with uhaul storage. But when you call on the phone gg or assistance not so much. I should be able to accomplish what I need when I call....NEVER A GOOD EXPERIENCE. I always have to go in and they say you know you can call. Yes I know but the service over the phone creates a poor experience in the presence of store. Total opposite

Suzanne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kay-lee T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Everything was great, great location and staff was helpful and friendly.

aaron d.  |  Overall Experience 
Rating:
3.0

I had no issues with the storage facility however when I went to clean everything out, I had made a reservation for a 26' truck and when I got to the uhaul office I was informed that they only had a 20' truck available. I had made the reservation 2 weeks in advance. No one called me prior to or emailed me to alert me that they didn't have the size truck I needed which caused major stress, not to mention disappointed and frustrated that I wasn't getting what I had reserved for my move. The girl at the desk tried helping and helped offset the rates but still....better communication would've been greatly appreciated and necessary.

Angela G.  |  Overall Experience 
Rating:
5.0

Devin was always helpful and pleasure to work with!

Frank A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
2.0

Facility said it was fenced in and it wasn't. They don't answer the phone no one is ever at the location bathroom. Is always a mess

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie L.  |  First Impressions 
Rating:
5.0

The day I went in they where extremely busy and the staff where running but I was greeted by the two girls working one being the manager with a smile and asked how I could be helped. The staff where going above and beyond to help me and others with their needs. Thank you for great staff and clean facility. The manager Devin was amazing.

Kevin D.  |  Overall Experience 
Rating:
5.0

Devin was a pleasure to talk to and she performed her job very well.

Doug B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Convenient location and friendly staff

ZACHARY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda M.  |  Overall Experience 
Rating:
3.0

Made reservations with call center, asked if I had to leave a card and she said no I can give it to the person in the office when I arrive. When I arrived after an 8 hour drive, I called the local office and they only saw it as a quote. The very helpful representative, Devin from one of the local offices near Milford ME, informed me that they don’t staff the location I was at and they did not have the size storage unit I requested. Devin was phenomenal and got me into a storage unit with no inconvenience to me. You should promote Devin and fire the call center representative.

Domenico C.  |  First Impressions 
Rating:
5.0

Both ladies couldn't have been more friendly & helpful.

RICHARD L.  |  First Impressions 
Rating:
5.0

I wasn't expecting a mouse trap in the storage unit.

susan r.  |  First Impressions 
Rating:
5.0

Devin & her team are great! Always helpful! Devin goes above and beyond to make sure things are good!

Sherry J.  |  Overall Experience 
Rating:
5.0

I dealt with the manager Devin Levesque, i was met with a smile and was willing to help. I watched her with other customers and he smile and helpfulness was true. You don’t see that in many people anymore. I will recommend this u-haul to my friends because of her and her knowledge of her job.

Kevin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANNE W.  |  Overall Experience 
Rating:
5.0

Ease of renting is a must for me. It's a good feeling of security to know my belongings are safe.

Samantha r.  |  First Impressions 
Rating:
5.0

Devin is incredible.

Anthony V.  |  Overall Experience 
Rating:
5.0

The staff was great, friendly, and knowledgeable, both on the phone and in person. They made the whole experience easy and painless.

Sergio B.  |  First Impressions 
Rating:
5.0

Manager is professional and courteous!

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  First Impressions 
Rating:
3.0

Average rating is because I reserved at the Orono location starting May 1. Since I did not arrive for the paperwork until May 5, my unit was switched to a far less convenient location in Milford. I was given no notice this would happen. If I had known, I would have done the paperwork and made my payment on or before May 1. IF THIS IS YOUR POLICY YOU NEED TO MAKE IT KNOWN WHEN RESERVATIONS ARE MADE. At a minimum, you might have offered me some discount or other "comp" to make up for your service lapse in not giving notice of the location switch policy.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm S.  |  Overall Experience 
Rating:
5.0

The service was great for storing my vehicle at the Apple Community location. The staff was exceptionally helpful and got me access to my unit with no issues at all when I flew in from Idaho to collect my vehicle. I would highly recommend their facility to anyone in the area.

Michael J.  |  Overall Experience 
Rating:
2.0

The locker was only 10x9 while advertised as 10x10. This gave me that squished burger at drive through feeling. Not the end of world, but I felt a bit cheated.

Matthew F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Very helpful friendly employees.

Donald G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick & Theresa P.  |  Online Move In 
Rating:
5.0

Good people to work with . Thank You for all you done for my wife and I !

ricky s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRELING S.  |  Overall Experience 
Rating:
5.0

Storage units were clean and well maintained. Devin Levesque was a pleasure to work with. She and her staff were always pleasant and professional.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

Devin was very helpful and getting the unit was very smooth. Great customer service.

Thomas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph n.  |  First Impressions 
Rating:
5.0

Devin is friendly and extremely easy to deal with.

Gail V.  |  First Impressions 
Rating:
5.0

Very helpful when we moved out of state, easy to use and communication is great.

Nina W.  |  First Impressions 
Rating:
5.0

Devan was very proficient and terrific to work with.

Doug B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHUSRO K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklynn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma D.  |  Overall Experience 
Rating:
5.0

Will be so helpful storing our camper instead of hauling it back to presque isle each time!

Julie T.  |  First Impressions 
Rating:
5.0

great service, courteous staff, this is the place for your long-term storage needs!

Rusty B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela K.  |  Online Move In 
Rating:
5.0

Everything about the experience was first rate. Thank you to the staff for all their help

James G.  |  Overall Experience 
Rating:
5.0

Staff was excellent

KEVIN B.  |  First Impressions 
Rating:
5.0

Very easy and quick to move in

Jaime G.  |  Online Move In 
Rating:
3.0

Dealing with my local uhaul office was great. Very friendly and helpful. Your customer service line is horrendous, I tried to book my unit online and it charged me 3 times. The lady on the phone took almost an hour to fix it. THEN she asked me if I wanted to book it over the phone and booked me a unit twice the size of what I asked for! It may have been an off day, but it was ridiculous to have to deal with as a paying customer. I almost decided to spend my money elsewhere after that.

Bailey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  First Impressions 
Rating:
5.0

Our storage experience was great. Absolutely no issues.

Doug C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralph n.  |  Overall Experience 
Rating:
5.0

I have rented a storage bay for winter storage of my car every year over the past 5 years. In each case, this facility has been excellent. The space is clean and easy to access, the staff are really helpful and pleasant, and the price is reasonable for what I am getting. I'd recommend them highly.

Mark W.  |  Overall Experience 
Rating:
5.0

Devine is a great asset to your company. Very gracious and friendly. Everything exceeded my expectations. Thanks

andrew f.  |  First Impressions 
Rating:
5.0

Very good all around.

Wiliam M.  |  Overall Experience 
Rating:
5.0

The entire experience from ordering to pick up all of the above was AMAZING.

Suzanne H.  |  First Impressions 
Rating:
5.0

I use u-haul every year to store my car for 4 months when I go overseas. This year I had to come back 2 months early. My prepayment of those 2 months was refunded. Thank you to a great company.

Robert C.  |  Overall Experience 
Rating:
1.0

I traveled quite a distance I paid people to move my stuff I was exhausted cold tired when I got to the storage unit that they rented me it had a big paddle lock on it when I had been told that it was free and clear and I could just put my stuff in it and lock it with my own lock it turned into be a two hour fiasco with the people that were waiting to put my stuff in me and my mother freezing it was just a big mess up big big mess I had to Make phone call after phone call until I reach someone they could give me another unit in the same facility area and then when I went to rent it and I have been told one price and when I got there it was like $40 more no I take that back $50 more and I didn’t have a choice

Tammy H.  |  First Impressions 
Rating:
5.0

The staff were always very helpful. I would highly recommend.

Lisa P.  |  Overall Experience 
Rating:
5.0

Thank you for the service!

Ricardo M.  |  Overall Experience 
Rating:
5.0

Thumbs Up!

George A.  |  First Impressions 
Rating:
5.0

She is so cute

Ricardo M.  |  First Impressions 
Rating:
5.0

All of the staff I dealt with were extremely pleasant. Their services were critical in making my move go smooth. I can not say enough good about the whole team.

Stephen L.  |  Overall Experience 
Rating:
5.0

fast, friendly, accurate and efficient

Rusty B.  |  First Impressions 
Rating:
5.0

Great staff and facility!

Mike J.  |  Overall Experience 
Rating:
5.0

Very satisfied with the facility

Richard S.  |  Overall Experience 
Rating:
5.0

Always professional and courteous. A pleasure to deal with. Main store and unit were exceptionally clean.

Patty H.  |  Overall Experience 
Rating:
5.0

Devin was just excellent -- very professional and efficient. Keep up the good work!

KHUSRO K.  |  First Impressions 
Rating:
5.0

Had an issue with a wiring install at Oldtown u haul in Stillwater, but had it corrected in Bangor at the Hammond st u haul. Other then that very good people and manager Devon was very helpful.

George S.  |  Overall Experience 
Rating:
1.0

Never a local person when you call so when they tell you that someone will be there, they wont.

Bill p.  |  Overall Experience 
Rating:
5.0

My experience with the rental process was excellent.

Doug C.  |  First Impressions 
Rating:
1.0

Could never get thru to either facility when had problems/ questions. Go to closer facility unable to help. Staff very rude and would not give free month like advertised. Very user unfriendly!!

Tabitha G.  |  Overall Experience 
Rating:
5.0

The manager was very knowledgeable and professional, offered guidance to the size unit I would need as I sold my house and was getting ready to purchase another. Thank you very much.

Brian S.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff!

MONICA M.  |  Overall Experience 
Rating:
2.0

Be sure you are getting the actual location and NOT the call center!

Bill p.  |  First Impressions 
Rating:
1.0

Absolutely horrid service. We could not get into our unit due to ice build up. We were locked out numerous times even though the rent was paid. The gate was always open.

Sarah W.  |  Overall Experience 
Rating: