Customer Reviews for U-Haul Storage at Tempe Town Lake
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

721 reviews

500 N Scottsdale Rd   Tempe, AZ 85281
(N Of University)

(480) 829-1153

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(480) 829-1153

500 N Scottsdale Rd
Tempe, AZ 85281
(N Of University)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.

Noel O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel L.  |  Online Move In 
Rating:
5.0

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

John M.  |  Overall Experience 
Rating:
1.0

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Salaam G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

cody n.  |  First Impressions 
Rating:
4.0

Donivan Holloway Thomas is the best. Give that man a raise

Julie R.  |  Overall Experience 
Rating:
1.0

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

ALEX S.  |  Overall Experience 
Rating:
4.0

Call me 6023180554 Why was I sent this text message to do a review now???

STEVEN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david t.  |  First Impressions 
Rating:
4.0

Proper materials can be considered

yvette b.  |  First Impressions 
Rating:
5.0

Awesome crew with great customer care and good attitude with attention to detail.

Dominique P.  |  First Impressions 
Rating:
4.0

Donivan-Holloway Thomas deserves a raise

Julie R.  |  First Impressions 
Rating:
2.0

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

STEPHANIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

tony t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

songyue l.  |  First Impressions 
Rating:
1.0

The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.

Kaushik G. 
Rating:
3.0

Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.

Sonia M. 
Rating:
4.0

App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.

James K. 
Rating:
2.0

Customer did not leave a comment.

Angel L. 
Rating:
5.0

It was great will use them again

Tamra R. 
Rating:
2.0

Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
5.0

Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.

Mary Ann J. 
Rating:
4.0

Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.

John J. 
Rating:
5.0

Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn't need them and mentioned to him that I couldn't figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!

Christopher M. 
Rating:
2.0

TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.

timothy W. 
Rating:
5.0

Customer did not leave a comment.

Ashwin R. 
Rating:
5.0

Real nice. Friendly.

Gene R. 
Rating:
5.0

Customer did not leave a comment.

Marion D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
5.0

Customer did not leave a comment.

Zwannah H. 
Rating:
5.0

Customer did not leave a comment.

Ze C. 
Rating:
5.0

Love this location !

Dan J. 
Rating:
5.0

Nice people and nice and clean. I will rent again.

Lisa J. 
Rating:
4.0

This is a very tiny place with limited customer parking, not easy to get in and out.

Tomasz S. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Excellent customer service.

yazmin R. 
Rating:
3.0

Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system

Tim O. 
Rating:
5.0

Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!

Mariah M. 
Rating:
5.0

The couple that run the place were super nice and very helpful.

Mollie G. 
Rating:
5.0

The owners were friendly and helpful

Vanessa N. 
Rating:
5.0

Everything was perfect.

David H. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.

Christina E. 
Rating:
5.0

Was fast, effective, and reliable would recommend.

Robert A. 
Rating:
5.0

AMAZING STAFF! Very friendly and informative. Totally helpful.

Taylor H. 
Rating:
5.0

Ethan was very helpful and professional. I'm coming back to rent a van again on Monday. Thank you Ethan and UHaul

Dan J. 
Rating:
4.0

Cheaper

Chase M. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Mr. Eddy was very helpful

ADAM R. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Only reason why I'm not giving this low stars is because the man that helped me was so nice. I'm just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.

Dailen R. 
Rating:
5.0

Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.

Jennifer E. 
Rating:
5.0

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Cherissa R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Eddy is one of the more conscientious owners i've come across over the years.

Lyn C. 
Rating:
5.0

I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.

Veronica Z. 
Rating:
5.0

Customer did not leave a comment.

Tiffanie B. 
Rating:
5.0

When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.

Nicholas B. 
Rating:
5.0

Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Thank you.

Ed H. 
Rating:
5.0

The gentleman that waited on me was very helpful and kind. Thank you.

Ronnette Z. 
Rating:
5.0

Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.

Chris K. 
Rating:
3.0

Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.

Mia M. 
Rating:
5.0

The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Arifianti J. 
Rating:
4.0

Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.

Dianne M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

Kuangdi S. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Jo Anne S. 
Rating:
5.0

Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.

Brent J. 
Rating:
1.0

The worst customer experience I've ever had!

Mitchelle M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

i would like to thank Ethan who was very helpful

Damone D. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Customer did not leave a comment.

JANELLE L. 
Rating:
5.0

Very satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.

John J. 
Rating:
5.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

Customer did not leave a comment.

Kayla D. 
Rating:
4.0

Customer did not leave a comment.

HATTIE C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Ethan was very helpful and exceeded my expectations. Great customer service!

James H. 
Rating:
4.0

Customer did not leave a comment.

Macario P. 
Rating:
4.0

The self return on a mobile phone was being very difficult. No where did it say “Return my U-haul” and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

GENGYANG X. 
Rating:
5.0

Very nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.

janet L. 
Rating:
4.0

Customer did not leave a comment.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

Saun M. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Great experience. This is my “Go to” for rental needs. The staff are always wonderful!

Jeannie M. 
Rating:
4.0

Customer did not leave a comment.

Jerome L. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Ethan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.

Adam D. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The staff was friendly and the service was quick. I would come back to this location again!

WYNTER F. 
Rating:
5.0

Customer did not leave a comment.

Massus L. 
Rating:
5.0

The two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.

Tony F. 
Rating:
5.0

Customer did not leave a comment.

katelin E. 
Rating:
5.0

Everything was great.

Maritsa L. 
Rating:
4.0

The manager's Mr. and Mrs Eddy were very courteous, and attentive to my needs. Thank you , Galey Anderson

GALEY A. 
Rating:
5.0

Very nice and helpful guy working the office.

pamela N. 
Rating:
3.0

Have someone available at the office at all times for pickup and drop off. Waited 30 mins for the person in the office to get back to the office

Sheila J. 
Rating:
5.0

Great Experience!! Thank You SOO much for making my move so much easier

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

Kelvin Jun Hao L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

The construction next door made it very difficult to find and get in however, the couple that ran it were great!!

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Marietta R. 
Rating:
5.0

The young man working the counter that day was very nice and easy going. Made the overall experience a good one.

Christer F. 
Rating:
4.0

Customer did not leave a comment.

HEBA S. 
Rating:
5.0

Ethan Eddy was very helpful!

Jasmine S. 
No reviews have been submitted for this location.

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