El cliente no dejó un comentario.
Fred S.Customer Reviews for U-Haul Storage at River Road
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Just keep doing what you're doing. Everything went great!
BRADLEY R.The reusable moving boxes I rented had not been cleaned of debris, much less sanitized as the website said they would be. When I went to pick them up there was a person sitting behind a register (they were not helping a customer), they did not acknowledge me in any way while I waited for 5-10 minutes until someone else came out to help me. I will not be returning to this location.
LyAndra L.Unable to submit photo when returning on line thru my account
FRITZ S.This summer I've had to rent a U-Haul 7 times to move my family. I discovered that some of your locations you'll definitely get hit with a damaged claim no matter what even if you have taken all the photos and make sure that you document that there's nothing wrong with your truck they're going to hit you with a damage claim. I'm going to use Penske next time
jennifer B.I have already recommended this spot and Uhaul in general to my friends
Casey W. | First ImpressionsI encountered an issue with the pickup truck that I rented found due to a screw in the tire. I lost valuable time moving from my storage to my apartment and my wife was late for work. We were told we were going to receive some reimbursement but never did. Additionally, it seems as though we were overcharged for the amount of days we had the truck and possibly are mileage.
James L.Great clean vehicle, excellent, friendly competent and chill staff. This is so appreciated during the stressful time of a move. Highly recommended!
Sydney B.The gentleman helping me in this particular instance was very curt and unfriendly. I'm not used to that. I have been using Uhaul for my business needs for years and I have always felt valued and appreciated starting with Callue and now Evan. However the person who helped ne today made me feel bad. He was curt and cold and didn't acknowledge in any way how much business I do with Uhaul annually. I may not be your BEST customer. But I am a good one. I feel very disappointed today.
Dana T.Helpful staff, easy fast return process.
Jeff W.Not a thing
RALPH K.Excellent customer service - fast & friendly! Can't think of anything you can do better, except lower your prices.
Kathleen O.We never had any problems getting to our unit. I liked the pricing, and loved the air-conditioning. We will use them again.
Dan D. | Overall ExperienceNother service was great don't change a thing
Brian C.Keep doing what you are doing with excellent service.
Linda C.It was a pleasure storing our belongings in your storage units. You will always be out #1 choice.
karen d. | Overall ExperienceNot reserve the truck before the contract time ends.
DAVID M.Should have been given instructions to get approved to pick up remotely ahead of time. Instead I wasted around 40 minutes getting it done. Once I got approved the instructions to find the keys was very poor. Luckily there was number for a local manager and he answered and was very helpful. There is very poor reception in that area with Verizon so had a hard time uploading pictures during pick up and drop off so it took a lot longer than it should have.
Martin V.Very professional and quick. The manager was very helpful. Trailer was like new. Price was right. This is how a business should be run.
Philip N.Convenient and friendly service
Hillary H.Quick professional service!
Doug M.Friendly staff, helpful even when busy handling multiple customers. Much appreciated!
Michael T.Sbsb
Richard M.Cleanest and safest rental storage I have ever seen. Sells and rents uhaul equipment as well as secure storage
Janet M.Quick, easy, professional. Thanks….. again. Dave
Dave C.Not sure till I get my credit card bill and find out how much you charged my credit card....
Ralph B.Easy rental. Less expensive than most and friendly helpful staff at the location.
Barbara K.Dropped the trailer in Billings Montana, Billings Heights.
Dean L.Good customer service from the assistant manager who helped me. Pleasant to deal with.
Preston R.Extremely nice and detailed! Moving is a complicated process, but this was so easy!
kiara w. | First ImpressionsThese guys were amazing!!!
Christine D.I didn't expect to spend 85.00 plus for a 4 hour hour rental of a van "including refuelling" to move 6 boxes and a tv. The rep never told me it was by mileage and was under the assumption it was going to cost me no more than 25.00. will never use U-Haul again. Unbelievable
Sandra V.The employees were amazing, friendly and very helpful. I would recommend this location over any other rental locations.
Patrick K.thanks for being cheap, also dude was nice
Sierra Alys P. | First ImpressionsClean Fast Friendly
Samuel D.The rental of the trailer in Winslow AZ was very frustrating, due to multiple changes on Uhauls part...I was not terribly impressed...But every single employee could not have been more helpful in solving the issues...When we arrived in Eugene OR the storage facility was extremely clean and the employees were AMAZING! 5☆...They were so exceptional, I told my niece to work there...
Kimberly T. | First ImpressionsVery friendly but professional!
mark T.A little expenisve
toby s. | Overall ExperienceThe movers could have been more friendly.
Vickie H.You are perfect. I can say uhaul is the best rental service company in US.
Benchi Z.Staff was not helpful and beyond lazy,short, and carried on with their personal conversations
Seth C.They were so helpful and friendly. Will def recommend!
LISE S.Give a better discount, have room to give the customer a discount,
Carlos J.Friendly and fast service
Mike W.My wife and I called the Glenwood U HAUL location to request a $19.95 pick-up, and we're told they didn't have one available. Glenwood then referred us to the Phaesant St Springfield address, as they had one available, so we drove the 20 minute drive to the location. The location was closed. We called Glenwood back, and they sent us 25 minutes back the way we had just come to pick up a truck from the Oroyan Ave Eugene location. We arrived there and we're told they didn't have a pick-up, and only had a 10foot box truck. As we had something to pickup and take home, we rented the truck. It was one of the most uncomfortable vehicles I have ever driven, as it was obviously made for someone much shorter than I am. I suffered, folded up like a pretzel for the entire 90-ish minutes we used the truck, and I have no desire to ever drive one of those tiny trucks again. My left knee will probably be bruised and sore for the next several days from the window hand crank. I almost couldn't wedge myself back out of the cab when we returned the truck. So thanks, but no thanks. After burning all the gas driving to Springfield first, before driving back 15 minutes beyond where we started from, this total experience just felt like a U HAUL slap in the face. I doubt we will ever recommend U HAUL to anyone again.
LT M.Thank you to the VERY supportive and helpful staff !!!!!
Shawn F. | First ImpressionsCustomer service was great and quick! Very nice people! Place was very clean, and prices were easy to read!
Cecelia B.Great customer service!
James B.Very helpful and trustworthy employees.
Matt M.Vehicle cab cleanliness needs to be better. Food bits and sugary hardened liquid in the door handles and cup holders was disgusting.
Glen R.Gracias
Cason C.Was looking for a small unit to store daughters dorm items between semesters; highly highly HIGHLY recommend Santa Clara U-haul storage!!!!! The guys were super friendly, extremely helpful and the place made me feel that my daughter would be safe if ever having to visit after hours.
tracy w. | First ImpressionsCortney (Courtney?) was terrific!
Steven D. | First ImpressionsVery clean and secure
Kristina C. | Overall ExperienceKeep up the great work, kudos to Justin.
Howard R.Justin the owner/manager is always awesome.
Gary H.Agent was great, efficient and professional. Gracias
Stella H.I rented a utility trailer from this Santa Clara location last week. The staff was friendly and helpful and the process was smooth and quick. I will definitely return here for future rentals.
rodger T.The employees were polite and hustled.
Isaac A.Nice people 😊
marsha T.Fast service, and a place to park my tractor trailer for the day, thanx !
EDWARD P.Polite staff; great service.
Scott B.Staff was super friendly 😊
Patty S.The truck did not have a full tank of gas.
Lisa N.Continue offering prompt, professional service! Thanks.
PAUL P.Smooth transaction as always
FRITZ S.Outstanding customer service Thanks
Joe R.No one should have a truck given to them that smells of Marijuana. They were aware of it seemed to not care and then that was the only truck they had to offer. I don't feel I should of had to put my hislusehold belongings in something with that extreme odor
Lynette E.Love the convenient location and the facility is great!
Lori S. | First ImpressionsGreat and friendly service
Kenneth S. | First ImpressionsEvan was a Professional .. That is hard to find in customer service these days!
George L. | First ImpressionsTerrific staff. Knowledgeable and very professional. Very good customer service.
Scott D. | Overall Experience"Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.
Joel B. | First ImpressionsEasy in...easy out
Deborah S. | Overall ExperienceEveryone was consistently accommodating. Thank you-
Connie B. | Overall ExperienceYour manager is awesome
daniel g. | First ImpressionsTo be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it's $90 a month that is why I left.
patrick f. | Overall ExperienceStorage Prices are way too high. You are making a ton of money during COVID. It's a business, I know.
juan carlos v. | Overall ExperienceSome confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.
James M. | Overall ExperienceExcellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.
Ashley H. | First ImpressionsSoo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.
Idris J. | First ImpressionsSomething has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I've had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.
luke r. | Overall ExperienceKen and Courtney were very friendly and helpful.
MERRILYN T. | First ImpressionsVery helpful, no problems at all
Brian M. | Overall ExperienceU Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Gracias.
Calvin C. | First ImpressionsThis is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.
Robert H. | Overall ExperienceGreat staff, super safe!
Karen G. | Overall ExperiencePlace doesn't prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!
JAMES M. | Overall ExperienceThe only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.
DENNIS' O. | Overall ExperienceGreat facility and extremely clean. Love the layout and the amount of carts
Tim S. | First ImpressionsSuper easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.
christana P. | First ImpressionsExtremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.
patricia p. | Overall ExperienceExceptionally clean and safe facility. We will remember this facility for future needs.
Gayle L. | Overall ExperienceWendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!
CALLI H. | First ImpressionsI dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.
Jennifer O. | First ImpressionsBrad or Brandon …can't remember his name. But he was amazing!!! So helpful!!!
JUSTINE W. | First ImpressionsVery mixed up about the truck rental but in the end all worked..because I just kept calling.
Julie A. | First ImpressionsU-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.
Derek N. | Overall ExperienceGreat experience and well managed facility.
sean d. | First ImpressionsRep was very friendly and was able to help me with all my needs.
lynette s. | First ImpressionsOnly low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn't even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issue
emily f. | First ImpressionsEveryone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal with
Crystal H. | Overall ExperienceVERY helpful employee at the new Eugene facility!!!
Trudy J. | First ImpressionsI've picked up metal in the driveway, like screws, thin metal 12" rod, things that can puncture a tire. Otherwise it's nice
Beckie K. | Overall ExperienceVery clean and friendly staff.
Malissa S. | First ImpressionsThe new GM Trevor was friendly and helpful and the facility was very nice. I'd recommend this storage facility to everyone needing storage or moving services snd supplies.
Derek B. | Overall ExperienceThey always have what I need with prompt service.
Thomas G. | First ImpressionsStaff was nice
Angelique G. | First ImpressionsThis facility is very clean and secure. The staff is knowledgeable, helpful, and friendly
Paul H. | Overall ExperienceAs far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?
Guy T. | Overall ExperienceYour staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.
Janice L. | First ImpressionsGreat facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.
Aaron Z. | Overall ExperienceCouldn't have been more impressed with both the service and the facility. I'll definitely recommend it to anybody who asks!
Janet M. | Overall ExperienceSeems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.
Robert H. | First ImpressionsAttendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.
Leigh T. | First ImpressionsThis is the safest, cleanest storage complex I have rented from. Great customer service. Well managed with details like arrows to the restroom made the stress of moving easier.
Karen G. | First ImpressionsI found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.
Melissa B. | First Impressions