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Ashleigh W. | Overall ExperienceCustomer Reviews for U-Haul Storage at River Road
Testimonials From Recent Customers
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You are perfect. I can say uhaul is the best rental service company in US.
Benchi Z.Staff was not helpful and beyond lazy,short, and carried on with their personal conversations
Seth C.They were so helpful and friendly. Will def recommend!
LISE S.Give a better discount, have room to give the customer a discount,
Carlos J.Friendly and fast service
Mike W.My wife and I called the Glenwood U HAUL location to request a $19.95 pick-up, and we're told they didn't have one available. Glenwood then referred us to the Phaesant St Springfield address, as they had one available, so we drove the 20 minute drive to the location. The location was closed. We called Glenwood back, and they sent us 25 minutes back the way we had just come to pick up a truck from the Oroyan Ave Eugene location. We arrived there and we're told they didn't have a pick-up, and only had a 10foot box truck. As we had something to pickup and take home, we rented the truck. It was one of the most uncomfortable vehicles I have ever driven, as it was obviously made for someone much shorter than I am. I suffered, folded up like a pretzel for the entire 90-ish minutes we used the truck, and I have no desire to ever drive one of those tiny trucks again. My left knee will probably be bruised and sore for the next several days from the window hand crank. I almost couldn't wedge myself back out of the cab when we returned the truck. So thanks, but no thanks. After burning all the gas driving to Springfield first, before driving back 15 minutes beyond where we started from, this total experience just felt like a U HAUL slap in the face. I doubt we will ever recommend U HAUL to anyone again.
LT M.Thank you to the VERY supportive and helpful staff !!!!!
Shawn F. | First ImpressionsCustomer service was great and quick! Very nice people! Place was very clean, and prices were easy to read!
Cecelia B.Great customer service!
James B.Very helpful and trustworthy employees.
Matt M.Vehicle cab cleanliness needs to be better. Food bits and sugary hardened liquid in the door handles and cup holders was disgusting.
Glen R.Gracias
Cason C.Was looking for a small unit to store daughters dorm items between semesters; highly highly HIGHLY recommend Santa Clara U-haul storage!!!!! The guys were super friendly, extremely helpful and the place made me feel that my daughter would be safe if ever having to visit after hours.
tracy w. | First ImpressionsCortney (Courtney?) was terrific!
Steven D. | First ImpressionsVery clean and secure
Kristina C. | Overall ExperienceKeep up the great work, kudos to Justin.
Howard R.Justin the owner/manager is always awesome.
Gary H.Agent was great, efficient and professional. Gracias
Stella H.I rented a utility trailer from this Santa Clara location last week. The staff was friendly and helpful and the process was smooth and quick. I will definitely return here for future rentals.
rodger T.The employees were polite and hustled.
Isaac A.Nice people 😊
marsha T.Fast service, and a place to park my tractor trailer for the day, thanx !
EDWARD P.Polite staff; great service.
Scott B.Staff was super friendly 😊
Patty S.The truck did not have a full tank of gas.
Lisa N.Continue offering prompt, professional service! Thanks.
PAUL P.Smooth transaction as always
FRITZ S.Outstanding customer service Thanks
Joe R.No one should have a truck given to them that smells of Marijuana. They were aware of it seemed to not care and then that was the only truck they had to offer. I don't feel I should of had to put my hislusehold belongings in something with that extreme odor
Lynette E.Better rates and communication
Daniel C.Nothing great people and service
Micheal J.The staff in the morning was excellent. Very helpful and responsive. Hitched up the trailer and get us on our way quickly. The evening staff was not helpful. He stayed in his phone the whole time, didn't even look at me. Made me unhitch the trailer myself while on his phone. Said a total of 6 words to me. Terrible.
Sam W.Keep up the great customerserviceyouare already providing.
Dorene E.The location was easy to locate, easy to enter, and easy to find where we were supposed to park the truck. An assistant came out to help us before we had both gotten out of the vehicle. Again...the u-haul computer system had issues - this time stating that we had come to the incorrect location (we hadn't), and the assistant helped us work that out very quickly.
Andrea H.Everything was perfect 👍🏻 Very professional and curious staff , thank you
anthony W.I reserved online and when I picked up the trailer it was in great condition . The staff was polite and quick on pickup and return .
Ralph W.I had to inside and get a person to check me in
DAVID W.Employee was rude, bad attitude. Tossed my paper on the counter and just said you're done.
Dorothy E.I clearly stated I would have the at I rented back before closing and said I would try for 3. So the pierced lady that helped me put 3 as my return time when I clearly said I would shoot for 3 but have it back before closing. Well my dad passed away and I was going to get his xa
Ryan R.A little better signage would have been helpful. I had no idea where I was supposed to park.
James D.Crew was very friendly & helpful.. Keep up the good work.
komal S.Large place and well organized.
Raheel M.Ken was so amazing, we will definitely use him/this location again.
Wendy S.I was scheduled and confirmed to return the truck to your 2150 W 7th Ave, Eugene, OR 97402 location. Upon arrival I was immediate “accused “ of returning early and they didn't have space for the truck and to take it to 150 Oroyan Street, nearly 20 minutes away 1) this should not have been my problem, UHAUL should have made arrangements to transfer the truck wherever you wanted it. I did as agreed. Not cool to blame the customer for your issues. 2) what is meant by returning early? The rental had a specified maximum number of days and miles. 3) this took 40 minutes out of my day - I'm sure if I returned 40 minutes late there would have charges. All this said, the two locations that actually provided service were professional and friendly.
Jonathan S.Great service and friendly staff.
GREGORY E.Very helpful staff!
Elizabeth K.Online reservation was easy, however, Furniture Dolly, was reserved but unavailable at this location. This was a critical piece of equipment for moving a hospital bed! Very bad PR for this rental. Bob
Robert B.I've rented at this location twice, and both times have been excellent.
John F.Love the convenient location and the facility is great!
Lori S. | First ImpressionsVery helpful !!! Thank you so much 😊
PHILLIP WAYNE H.When I picked up the truck the young man was helpful and courteous the was nice and clean and drove great it didn't get very good gas mileage although i did make sure to fill it back to where it was and when I took the truck back the girl that checked told me she was going to charge me for 2 gallons of gas at 6.25 a gallon and told me I was late getting back I was there waiting for someone to help me the 2 employee had a customer on speaker phone and neither of said anything to me I left the paperwork on the counter and walked out to the truck thinking when they were off the phone someone would come out silly me I was warn out and tired the last thing I needed was a little girl with an attitude and telling me stuff that wasn't right
Beth T.Great and friendly service
Kenneth S. | First ImpressionsEvan was a Professional .. That is hard to find in customer service these days!
George L. | First ImpressionsNothing. Went great!! Equipment always available and staff is quick to help.
Alex M.Terrific staff. Knowledgeable and very professional. Very good customer service.
Scott D. | Overall ExperienceExcellent customer help by the staff.
DEBRA M."Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.
Joel B. | First ImpressionsTruck was not clean at all.
Caryn G.Easy in...easy out
Deborah S. | Overall ExperienceThe guy who helped me at the front desk was very helpful.
Joseph B.Great convenient experience
Sheena P.The experience renting a trailer was great! Smooth transaction to and from. I recommend renting from Santa Clara location.
Kim K.Everyone was consistently accommodating. Thank you-
Connie B. | Overall ExperienceThe employees at this location are very knowledgeable and upbeat. I had a minor concern with my equipment rental agreement and it was handled professionally and completely resolved. I also received several helpful suggestions regarding properly packaging my possessions for storage. Highly recommend this location.
Julie P.Your manager is awesome
daniel g. | First ImpressionsTo be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it's $90 a month that is why I left.
patrick f. | Overall ExperienceStorage Prices are way too high. You are making a ton of money during COVID. It's a business, I know.
juan carlos v. | Overall ExperienceSome confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.
James M. | Overall ExperienceExcellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.
Ashley H. | First ImpressionsSoo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.
Idris J. | First ImpressionsSomething has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I've had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.
luke r. | Overall ExperienceKen and Courtney were very friendly and helpful.
MERRILYN T. | First ImpressionsVery helpful, no problems at all
Brian M. | Overall ExperienceU Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Gracias.
Calvin C. | First ImpressionsThis is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.
Robert H. | Overall ExperienceGreat staff, super safe!
Karen G. | Overall ExperiencePlace doesn't prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!
JAMES M. | Overall ExperienceThe only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.
DENNIS' O. | Overall ExperienceGreat facility and extremely clean. Love the layout and the amount of carts
Tim S. | First ImpressionsSuper easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.
christana P. | First ImpressionsExtremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.
patricia p. | Overall ExperienceExceptionally clean and safe facility. We will remember this facility for future needs.
Gayle L. | Overall ExperienceWendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!
CALLI H. | First ImpressionsI dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.
Jennifer O. | First ImpressionsBrad or Brandon …can't remember his name. But he was amazing!!! So helpful!!!
JUSTINE W. | First ImpressionsVery mixed up about the truck rental but in the end all worked..because I just kept calling.
Julie A. | First ImpressionsU-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.
Derek N. | Overall ExperienceGreat experience and well managed facility.
sean d. | First ImpressionsRep was very friendly and was able to help me with all my needs.
lynette s. | First ImpressionsOnly low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn't even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issue
emily f. | First ImpressionsEveryone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal with
Crystal H. | Overall ExperienceVERY helpful employee at the new Eugene facility!!!
Trudy J. | First ImpressionsI've picked up metal in the driveway, like screws, thin metal 12" rod, things that can puncture a tire. Otherwise it's nice
Beckie K. | Overall ExperienceVery clean and friendly staff.
Malissa S. | First ImpressionsThe new GM Trevor was friendly and helpful and the facility was very nice. I'd recommend this storage facility to everyone needing storage or moving services snd supplies.
Derek B. | Overall ExperienceThey always have what I need with prompt service.
Thomas G. | First ImpressionsStaff was nice
Angelique G. | First ImpressionsThis facility is very clean and secure. The staff is knowledgeable, helpful, and friendly
Paul H. | Overall ExperienceAs far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?
Guy T. | Overall ExperienceYour staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.
Janice L. | First ImpressionsGreat facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.
Aaron Z. | Overall ExperienceCouldn't have been more impressed with both the service and the facility. I'll definitely recommend it to anybody who asks!
Janet M. | Overall ExperienceSeems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.
Robert H. | First ImpressionsAttendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.
Leigh T. | First ImpressionsThis is the safest, cleanest storage complex I have rented from. Great customer service. Well managed with details like arrows to the restroom made the stress of moving easier.
Karen G. | First ImpressionsI found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.
Melissa B. | First ImpressionsI told Evan while I was there and will tell you (whoever you are who is reading this) that he made the process of completing the transactional parts of the process pleasant and easy. His attitude was not like I encounter with so many workers these days, one where the worker communicates what is almost disdain for actually being called upon to do his or her job. He listened when I spoke, engaged me intelligently and patiently and communicated the essentials of the process clearly and with a smile. His performance of his job set the stage PERFECTLY for entering a sparklingly clean, well lighted, secure and easy to navigate storage area. I was glad to note also that this is a fire sprinkler-protected facility. That may not mean a lot to many readers, but for someone who worked in the field of fire and life safety for 40 years it made me feel even better about the prospects for the safe storage of the goods I'll be putting in the room I rented. I highly recommend any persons interested in renting storage space in Eugene at the very least visit this property before putting your stuff anywhere else. A renter known in some parts of the universe as The Bluesterman
rolland W. | First ImpressionsA lot of my things were ruined by rat feces and urine. I was really frustrated by this. I've rented storage units before and have never had this problem. It was almost everywhere. I was told that someone had brought one in and it had gotten loose. Unfortunately there's no ceiling so the rats got right into my storage unit.
Chelsea K. | Overall ExperienceI don't think it is the storage facilities fault, as there are traps in all the units, but while our stuff was in storage there, it was covered in mouse droppings and a hole was chewed in our couch. I was informed by the facility they they would not cover the damages. I would not recommend storying anything there that you want to keep in good condition.
corey g. | Overall ExperienceI looked at a lot of different places before settling on this location to store my sensitive equipment. The fact that I was a customer for nearly four years is a testament to the fact that this storage location is hands-down the best storage facility in the Eugene/Springfield area. To begin with, nearly the entire facility is indoors, both heated and cooled year-round. Few (if any) other storage places offer this important feature to protect your sensitive items from wide swings in temperature. In addition, the location of this storage facility is easy to access and features plenty of parking and a full range of services related to your storage, including moving trucks & trailers, packing supplies, and more. Need I say more? Not only does this storage facility has clean restrooms for customers, it is well-kept and and staffed by a friendly team of hard-working individuals. I simply can't recommend this storage location enough.
kent s. | Overall ExperienceThe staff was always incredibly nice and helpful. The u-haul exchange area is a great way for people to come together as a community on some level and I appreciate the uhaul staff here keeping it so clean and well taken care of
AUTUMN V. | Overall ExperienceEvery employee I interacted with was friendly and helpful.
Cody J. | Overall ExperienceMy unit wasn’t cleaned out but it was ok enough for me my problem was I reserved it with a month free and when I went to put my stuff in it I had to pay over what I was quoted and why was on my
Tracy M. | First ImpressionsThe employees were very friendly
Matthew H. | First ImpressionsNo problems, always easy.
Brantt M. | Overall Experience