very pleasant experienceNathan S. | First Impressions
Customer Reviews for U-Haul Storage at River Road
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was great, friendly and engaging staff made the experience enjoyable!Scott D.
El cliente no dejó un comentario.Ginger P.
Was in and out in 5 minutes, I was amazed. Thanks to these folks tooDave C.
El cliente no dejó un comentario.Michael R.
Great crew. They're very helpful and get you on your way quicklyEnrique A.
El cliente no dejó un comentario.Julie N.
This store was the best I have ever seen, really the gentleman who helped was outstanding honestly the best store I have ever seensteve M.
El cliente no dejó un comentario.Fred S.
Just keep doing what you're doing. Everything went great!BRADLEY R.
El cliente no dejó un comentario.Joyce H. | Overall Experience
The reusable moving boxes I rented had not been cleaned of debris, much less sanitized as the website said they would be. When I went to pick them up there was a person sitting behind a register (they were not helping a customer), they did not acknowledge me in any way while I waited for 5-10 minutes until someone else came out to help me. I will not be returning to this location.LyAndra L.
El cliente no dejó un comentario.Ryan B.
Unable to submit photo when returning on line thru my accountFRITZ S.
This summer I've had to rent a U-Haul 7 times to move my family. I discovered that some of your locations you'll definitely get hit with a damaged claim no matter what even if you have taken all the photos and make sure that you document that there's nothing wrong with your truck they're going to hit you with a damage claim. I'm going to use Penske next timejennifer B.
I have already recommended this spot and Uhaul in general to my friendsCasey W. | First Impressions
I encountered an issue with the pickup truck that I rented found due to a screw in the tire. I lost valuable time moving from my storage to my apartment and my wife was late for work. We were told we were going to receive some reimbursement but never did. Additionally, it seems as though we were overcharged for the amount of days we had the truck and possibly are mileage.James L.
Great clean vehicle, excellent, friendly competent and chill staff. This is so appreciated during the stressful time of a move. Highly recommended!Sydney B.
The gentleman helping me in this particular instance was very curt and unfriendly. I'm not used to that. I have been using Uhaul for my business needs for years and I have always felt valued and appreciated starting with Callue and now Evan. However the person who helped ne today made me feel bad. He was curt and cold and didn't acknowledge in any way how much business I do with Uhaul annually. I may not be your BEST customer. But I am a good one. I feel very disappointed today.Dana T.
Helpful staff, easy fast return process.Jeff W.
Not a thingRALPH K.
El cliente no dejó un comentario.VICKI F.
El cliente no dejó un comentario.Heather A.
Excellent customer service - fast & friendly! Can't think of anything you can do better, except lower your prices. Kathleen O.
El cliente no dejó un comentario.TYLER I. | Overall Experience
El cliente no dejó un comentario.Laurie K.
El cliente no dejó un comentario.heather S.
El cliente no dejó un comentario.Pat S.
We never had any problems getting to our unit. I liked the pricing, and loved the air-conditioning. We will use them again.Dan D. | Overall Experience
Nother service was great don't change a thingBrian C.
El cliente no dejó un comentario.Karla L.
Keep doing what you are doing with excellent service.Linda C.
El cliente no dejó un comentario.roger W.
El cliente no dejó un comentario.Salvatore C.
It was a pleasure storing our belongings in your storage units. You will always be out #1 choice.karen d. | Overall Experience
El cliente no dejó un comentario.Matthew J. | First Impressions
El cliente no dejó un comentario.Jesse S.
El cliente no dejó un comentario.BRADFORD F. | Overall Experience
El cliente no dejó un comentario.Scott C.
Not reserve the truck before the contract time ends.DAVID M.
El cliente no dejó un comentario.Carl H.
Should have been given instructions to get approved to pick up remotely ahead of time. Instead I wasted around 40 minutes getting it done. Once I got approved the instructions to find the keys was very poor. Luckily there was number for a local manager and he answered and was very helpful. There is very poor reception in that area with Verizon so had a hard time uploading pictures during pick up and drop off so it took a lot longer than it should have.Martin V.
Very professional and quick. The manager was very helpful. Trailer was like new. Price was right. This is how a business should be run.Philip N.
El cliente no dejó un comentario.Gian S.
El cliente no dejó un comentario.Grace B. | Overall Experience
Convenient and friendly serviceHillary H.
El cliente no dejó un comentario.Sara M. | Overall Experience
El cliente no dejó un comentario.CECILIA L.
Quick professional service!Doug M.
Friendly staff, helpful even when busy handling multiple customers. Much appreciated!Michael T.
Cleanest and safest rental storage I have ever seen. Sells and rents uhaul equipment as well as secure storageJanet M.
El cliente no dejó un comentario.Jill K.
Quick, easy, professional. Thanksâ€¦.. again. DaveDave C.
Not sure till I get my credit card bill and find out how much you charged my credit card....Ralph B.
Easy rental. Less expensive than most and friendly helpful staff at the location.Barbara K.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Barbara W. | Overall Experience
El cliente no dejó un comentario.Greg S.
Dropped the trailer in Billings Montana, Billings Heights.Dean L.
Good customer service from the assistant manager who helped me. Pleasant to deal with.Preston R.
Extremely nice and detailed! Moving is a complicated process, but this was so easy!kiara w. | First Impressions
These guys were amazing!!!Christine D.
I didn't expect to spend 85.00 plus for a 4 hour hour rental of a van "including refuelling" to move 6 boxes and a tv. The rep never told me it was by mileage and was under the assumption it was going to cost me no more than 25.00. will never use U-Haul again. UnbelievableSandra V.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Kimberly T.
The employees were amazing, friendly and very helpful. I would recommend this location over any other rental locations.Patrick K.
El cliente no dejó un comentario.Kenton B.
thanks for being cheap, also dude was niceSierra Alys P. | First Impressions
Clean Fast FriendlySamuel D.
El cliente no dejó un comentario.rickey T.
El cliente no dejó un comentario.Leah R.
The rental of the trailer in Winslow AZ was very frustrating, due to multiple changes on Uhauls part...I was not terribly impressed...But every single employee could not have been more helpful in solving the issues...When we arrived in Eugene OR the storage facility was extremely clean and the employees were AMAZING! 5☆...They were so exceptional, I told my niece to work there...Kimberly T. | First Impressions
Very friendly but professional!mark T.
A little expenisvetoby s. | Overall Experience
El cliente no dejó un comentario.Glenn B.
El cliente no dejó un comentario.Cody R. | Overall Experience
The movers could have been more friendly.Vickie H.
El cliente no dejó un comentario.Ashleigh W. | Overall Experience
El cliente no dejó un comentario.Rovena C.
El cliente no dejó un comentario.SHERYL R.
You are perfect. I can say uhaul is the best rental service company in US.Benchi Z.
El cliente no dejó un comentario.jeanne l. | First Impressions
El cliente no dejó un comentario.Tom M.
El cliente no dejó un comentario.Marna P.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.JEANNETTE Z.
El cliente no dejó un comentario.Andrea H. | Overall Experience
Staff was not helpful and beyond lazy,short, and carried on with their personal conversationsSeth C.
They were so helpful and friendly. Will def recommend!LISE S.
Give a better discount, have room to give the customer a discount,Carlos J.
Friendly and fast serviceMike W.
El cliente no dejó un comentario.Gerald F.
El cliente no dejó un comentario.Mark L.
My wife and I called the Glenwood U HAUL location to request a $19.95 pick-up, and we're told they didn't have one available. Glenwood then referred us to the Phaesant St Springfield address, as they had one available, so we drove the 20 minute drive to the location. The location was closed. We called Glenwood back, and they sent us 25 minutes back the way we had just come to pick up a truck from the Oroyan Ave Eugene location. We arrived there and we're told they didn't have a pick-up, and only had a 10foot box truck. As we had something to pickup and take home, we rented the truck. It was one of the most uncomfortable vehicles I have ever driven, as it was obviously made for someone much shorter than I am. I suffered, folded up like a pretzel for the entire 90-ish minutes we used the truck, and I have no desire to ever drive one of those tiny trucks again. My left knee will probably be bruised and sore for the next several days from the window hand crank. I almost couldn't wedge myself back out of the cab when we returned the truck. So thanks, but no thanks. After burning all the gas driving to Springfield first, before driving back 15 minutes beyond where we started from, this total experience just felt like a U HAUL slap in the face. I doubt we will ever recommend U HAUL to anyone again.LT M.
El cliente no dejó un comentario.Jeff W.
Thank you to the VERY supportive and helpful staff !!!!!Shawn F. | First Impressions
Customer service was great and quick! Very nice people! Place was very clean, and prices were easy to read!Cecelia B.
Great customer service!James B.
Very helpful and trustworthy employees.Matt M.
El cliente no dejó un comentario.Richard A.
Vehicle cab cleanliness needs to be better. Food bits and sugary hardened liquid in the door handles and cup holders was disgusting.Glen R.
Was looking for a small unit to store daughters dorm items between semesters; highly highly HIGHLY recommend Santa Clara U-haul storage!!!!! The guys were super friendly, extremely helpful and the place made me feel that my daughter would be safe if ever having to visit after hours.tracy w. | First Impressions
Cortney (Courtney?) was terrific!Steven D. | First Impressions
Very clean and secureKristina C. | Overall Experience
El cliente no dejó un comentario.Daniel G.
Keep up the great work, kudos to Justin.Howard R.
El cliente no dejó un comentario.Salem K.
Justin the owner/manager is always awesome.Gary H.
Agent was great, efficient and professional. GraciasStella H.
I rented a utility trailer from this Santa Clara location last week. The staff was friendly and helpful and the process was smooth and quick. I will definitely return here for future rentals.rodger T.
El cliente no dejó un comentario.Rayna M.
The employees were polite and hustled.Isaac A.
Nice people 😊marsha T.
El cliente no dejó un comentario.Francesco D.
El cliente no dejó un comentario.Trenay R.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.MARTIN G.
El cliente no dejó un comentario.Glynis F.
El cliente no dejó un comentario.Dale W.
Fast service, and a place to park my tractor trailer for the day, thanx !EDWARD P.
Polite staff; great service.Scott B.
Love the convenient location and the facility is great!Lori S. | First Impressions
Great and friendly serviceKenneth S. | First Impressions
Evan was a Professional .. That is hard to find in customer service these days!George L. | First Impressions
Terrific staff. Knowledgeable and very professional. Very good customer service.Scott D. | Overall Experience
El cliente no dejó un comentario.BRADFORD F. | First Impressions
El cliente no dejó un comentario.Tanya V. | First Impressions
"Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.Joel B. | First Impressions
El cliente no dejó un comentario.Heather B. | Overall Experience
Easy in...easy outDeborah S. | Overall Experience
El cliente no dejó un comentario.Matthew P. | First Impressions
El cliente no dejó un comentario.Jan L. | Overall Experience
Everyone was consistently accommodating. Thank you-Connie B. | Overall Experience
El cliente no dejó un comentario.Angel M. | Overall Experience
El cliente no dejó un comentario.Demi O. | Overall Experience
El cliente no dejó un comentario.andrew m. | First Impressions
El cliente no dejó un comentario.Rebecca C. | Overall Experience
El cliente no dejó un comentario.Andrea A. | Overall Experience
El cliente no dejó un comentario.HAKEEM B. | Overall Experience
Your manager is awesomedaniel g. | First Impressions
To be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it's $90 a month that is why I left.patrick f. | Overall Experience
El cliente no dejó un comentario.Kenneth A. | First Impressions
Storage Prices are way too high. You are making a ton of money during COVID. It's a business, I know.juan carlos v. | Overall Experience
El cliente no dejó un comentario.Mari M. | First Impressions
Some confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.James M. | Overall Experience
El cliente no dejó un comentario.Diana G. | Overall Experience
Excellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.Ashley H. | First Impressions
El cliente no dejó un comentario.Jeniffer R. | Overall Experience
Soo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.Idris J. | First Impressions
Something has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I've had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.luke r. | Overall Experience
El cliente no dejó un comentario.JAMES P. | First Impressions
Ken and Courtney were very friendly and helpful.MERRILYN T. | First Impressions
Very helpful, no problems at allBrian M. | Overall Experience
El cliente no dejó un comentario.chris b. | First Impressions
El cliente no dejó un comentario.Evan C. | First Impressions
U Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Gracias.Calvin C. | First Impressions
El cliente no dejó un comentario.KAREN G. | First Impressions
This is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.Robert H. | Overall Experience
El cliente no dejó un comentario.David and april W. | Overall Experience
El cliente no dejó un comentario.Tristian G. | Overall Experience
El cliente no dejó un comentario.john m. | First Impressions
Great staff, super safe!Karen G. | Overall Experience
Place doesn't prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!JAMES M. | Overall Experience
El cliente no dejó un comentario.Barbara W. | First Impressions
The only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.DENNIS' O. | Overall Experience
Great facility and extremely clean. Love the layout and the amount of cartsTim S. | First Impressions
El cliente no dejó un comentario.Bethany T. | Overall Experience
El cliente no dejó un comentario.John W. | Overall Experience
Super easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.christana P. | First Impressions
Extremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.patricia p. | Overall Experience
Exceptionally clean and safe facility. We will remember this facility for future needs.Gayle L. | Overall Experience
Wendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!CALLI H. | First Impressions
I dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.Jennifer O. | First Impressions
Brad or Brandon …can't remember his name. But he was amazing!!! So helpful!!!JUSTINE W. | First Impressions
Very mixed up about the truck rental but in the end all worked..because I just kept calling.Julie A. | First Impressions
U-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.Derek N. | Overall Experience
El cliente no dejó un comentario.Lynn E. | First Impressions
Great experience and well managed facility.sean d. | First Impressions
El cliente no dejó un comentario.Bonnie C. | Overall Experience
El cliente no dejó un comentario.LESLIE B. | Overall Experience
Rep was very friendly and was able to help me with all my needs.lynette s. | First Impressions
Only low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn't even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issueemily f. | First Impressions
Everyone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal withCrystal H. | Overall Experience
VERY helpful employee at the new Eugene facility!!!Trudy J. | First Impressions
El cliente no dejó un comentario.alexandria h. | Overall Experience
El cliente no dejó un comentario.gary w. | Overall Experience
I've picked up metal in the driveway, like screws, thin metal 12" rod, things that can puncture a tire. Otherwise it's niceBeckie K. | Overall Experience
Very clean and friendly staff.Malissa S. | First Impressions
The new GM Trevor was friendly and helpful and the facility was very nice. I'd recommend this storage facility to everyone needing storage or moving services snd supplies.Derek B. | Overall Experience
El cliente no dejó un comentario.crawford t. | Overall Experience
El cliente no dejó un comentario.David B. | Overall Experience
El cliente no dejó un comentario.teresa w. | Overall Experience
El cliente no dejó un comentario.eve f. | Overall Experience
El cliente no dejó un comentario.Steve J. | First Impressions
They always have what I need with prompt service.Thomas G. | First Impressions
Staff was niceAngelique G. | First Impressions
El cliente no dejó un comentario.Emmalyn L. | Overall Experience
El cliente no dejó un comentario.cheryl R. | Overall Experience
This facility is very clean and secure. The staff is knowledgeable, helpful, and friendlyPaul H. | Overall Experience
El cliente no dejó un comentario.Laureen V. | Overall Experience
El cliente no dejó un comentario.Steve J. | Overall Experience
El cliente no dejó un comentario.David B. | First Impressions
As far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?Guy T. | Overall Experience
El cliente no dejó un comentario.brian t. | Overall Experience
El cliente no dejó un comentario.Harry H. | Overall Experience
Your staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.Janice L. | First Impressions
El cliente no dejó un comentario.jennifer B. | Overall Experience
El cliente no dejó un comentario.DIANNA G. | Overall Experience
El cliente no dejó un comentario.Kasey J. | Overall Experience
Great facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.Aaron Z. | Overall Experience
Couldn't have been more impressed with both the service and the facility. I'll definitely recommend it to anybody who asks!Janet M. | Overall Experience
Seems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.Robert H. | First Impressions
El cliente no dejó un comentario.Nora M. | First Impressions
El cliente no dejó un comentario.Crystal H. | First Impressions
Attendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.Leigh T. | First Impressions
This is the safest, cleanest storage complex I have rented from. Great customer service. Well managed with details like arrows to the restroom made the stress of moving easier.Karen G. | First Impressions
I found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.Melissa B. | First Impressions