Customer Reviews for U-Haul Storage at Greensboro Coliseum
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

61 comentarios

1560 W Gate City Blvd   Greensboro, NC 27403

(336) 852-3996

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(336) 852-3996

1560 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Location Hours

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Unfortunately, I was less than pleased with the staff at the Greensboro location. For the most part, they just didn't seem to care about my experience and just doing a job; nothing more. Lastly, when I moved out of the unit, took my card back to the facility and checked out, I received a delinquent notice via email that I had not paid my storage fee. I attempted to call U-Haul at 1560 W. Gate City Blvd and could never get anyone to answer. I had to make another trip to the location to get the matter cleared up. Apparently, someone didn't "clear" me from the unit as promised. Don't mean to beat anyone up, but the folks at 1560 W. Gate City Blvd in Greensboro, could use some customer service training. Thanks! C. Stacey

CURTIS S.  |  Overall Experience 
Clasificación:
2.0

I ordered a storage facility on January 4 knowing that my daughter would be getting out of school in May. I reserved a $40 unit in anticipation that it would be a busy time of season for U-Haul storage in Greensboro. I took all the necessary precautions and when I arrived to check in the $40 unit that I had reserved four months prior was no longer available. I was told that I could rent another unit that cost $79 a month which I disputed because if it was the negligence of U-Haul then I should've been given that $79 unit for $40. Instead I was sent to another location a few blocks away and still had to pay additional storage fees in the amount of $69 a month instead of the $40 that I reserved for. I spoke to the manager Justin Smith and Clifton dancy the companies president and he Informed me that because of the system he could not honor the $40 rate for a higher storage unit. I was highly disturbed and upset that's such an era could happen. I would like to have the 3 to 4 months of storage at the original rate that I'm booked for which was $40.

Serne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maritza l.  |  Overall Experience 
Clasificación:
1.0

The lady at the counter( Jessica) was extremely rude, treated me in a condescending way as if she was doing me a favor, I don't understand how someone so rude can have a customer service position. This has been my worst U-Haul experience by far. I drove to my storage unit and surprise surprise the floor was covered with mice droppings, obviously there's no pest control as I didn't even find the typical mouse bait box that usually you can see in your unit when you move in. Bad customer service and pest ridden units WOULD NOT RECOMMEND ANYONE TO KEEP THEIR STUFF HERE

Luis V.  |  First Impressions 
Clasificación:
1.0

Just no break with monthly fee even during the pandemic. When talking to anyone its always a different story.

shirley h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha R.  |  First Impressions 
Clasificación:
5.0

Staff is very good

christopher s.  |  First Impressions 
Clasificación:
5.0

This location is by far the best and always seems to live up to Uhaul's policies and standards whenever renting. Everyone is always friendly and you can tell Justin truly cares about the company but even more his customers. Thanks again Uhaul as always ❤✨✊

Brittney H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas J.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and my experience was great

Alex D.  |  Overall Experience 
Clasificación:
5.0

The manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can't thank them enough, very helpful and I will being going there again if I ever need them I'm confident they will be there for me again..

Alex D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

donald j.  |  Overall Experience 
Clasificación:
1.0

All my stuff was covered in mold because the air conditioning wasn't working. Then they made me pay for a whole month when I didn't need it anymore. The customer service was terrible as well. Overall I wouldn't recommend this place to anyone.

Khelisha C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
2.0

I felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.

Meshone T.  |  Overall Experience 
Clasificación:
2.0

Need to learn to answer phone. Call center not customer service manager could reach Orlando until using "messenger" to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever

dana b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CORT M.  |  Overall Experience 
Clasificación:
1.0

There was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I'm concerned that if it rains, my stuff will get ruined. I'm having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.

ashley t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AIYSHA J.  |  First Impressions 
Clasificación:
2.0

I had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly

TASCHANER N.  |  Overall Experience 
Clasificación:
5.0

Orlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.

KIMBERLY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR P.  |  First Impressions 
Clasificación:
5.0

Since uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.

JOSEPHINE B.  |  Overall Experience 
Clasificación:
3.0

I gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.

Barbara G.  |  Overall Experience 
Clasificación:
3.0

The rental unit was not clean and still had trash and left over items in it from the previous renter.

Kimberly M.  |  Overall Experience 
Clasificación:
3.0

The rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.

Kimberly M.  |  First Impressions 
Clasificación:
5.0

Great experience. Thank you.

Kasakeon H.  |  Overall Experience 
Clasificación:
5.0

Great experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility

JOYCE H.  |  Overall Experience 
Clasificación:
5.0

Good facilities would use again

Isaac JEROME S.  |  Overall Experience 
Clasificación:
5.0

The U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.

Zhaohui W.  |  Overall Experience 
Clasificación:
5.0

Everything went Great!

HAZEL H.  |  Overall Experience 
Clasificación:
2.0

Dear UHAUL, this is Connors mom. We we moved everything out of his storage space yesterday and half of it was covered in mold. We had to throw several things away. It was horrible.

tonnor d.  |  Overall Experience 
Clasificación:
2.0

my stuff was found molded & my tv got wet so it stopped working

Lauren S.  |  Overall Experience 
Clasificación:
5.0

Easy move in and move out process. Liked that I had 24/7 access to my storage unit at all times.

Satara R.  |  Overall Experience 
Clasificación:
4.0

Every time I called the office that must be in another state, they never could help with my questions. I finally got what i needed and overall its a great place ..

KAREN C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, love it.

Luis R.  |  First Impressions 
Clasificación:
5.0

I experienced total professionalism from the manager and customer service personnel.

Levonder B.  |  Overall Experience 
Clasificación:
5.0

Great service

HAZEL H.  |  First Impressions 
Clasificación:
3.0

Lizards

erica p.  |  Overall Experience 
Clasificación:
2.0

This building is supposed to be climate controlled and secured. It is not even close to that. The doors stay open. I had to move out due to my things beings covered in mildew! And pepple living in it.

LISA W.  |  Overall Experience 
Clasificación:
3.0

The service was good but the online pick up didn't work properly. I had to stand in line for 20 minutes to get help which I was trying to avoid by using the app.

TAMMY H.  |  Overall Experience 
Clasificación:
5.0

Excellent and professional service

Ke J.  |  First Impressions 
Clasificación:
4.0

We were under distress to store 20 years worth of documents when we closed our Company. The facility worked with us to store them for over 3 years and never once a problem. Thank you U-Haul!!!!

DONNA H.  |  Overall Experience 
Clasificación:
5.0

My only surprise was that there was no pro-rated refund for the remaining time that is left for the storage bin, especially since it is immediately available for rent.

minerva s.  |  Overall Experience 
Clasificación:
4.0

Had to clean up some U-haul construction debris during my move out, otherwise all was great. It involved dusting off all my stuff and sweeping up some construction debris.

BRIAN K.  |  Overall Experience 
Clasificación:
5.0

Great service, resonanle pricing, staff was always able to help and fixed anything quickly

anthony h.  |  Overall Experience 
Clasificación:
5.0

Wonderful friendly staff at w gate city Blvd Greensboro nc.......they all DESERVE a RAISE Ty

Ellen E.  |  Overall Experience 
Clasificación:
4.0

It was a great experience.

Precious C.  |  Overall Experience 
Clasificación:
1.0

Not happy after new management started in 2016. All calls now go to a call center and nobody is onsite anymore to help. They also repainted the units and got paint and dust all over my belongings!

INGRID J.  |  Overall Experience 
Clasificación:
1.0

The storage unit was infested with roaches, I had to debug all of my items before I could load my truck .

dezirae l.  |  Overall Experience 
Clasificación:
4.0

clerks were a absolutely great.very helpful,very friendly

Daniel b. | Reservación
Clasificación:
2.0

The unit I was assigned is not level to the ground. Nothing can be rolled in. Everything has to be lifted.

Phillip S. | Reservación
Clasificación:
3.0

While the staff at 901 W. Gate City Blvd were nothing but helpful it would have been nice to know that I had to see them before accessing the reserved space at 1560. Call center needs work.

Candace E. | Reservación
Clasificación:
1.0

This was the worst experience I've ever had with U-Haul. I have been using you all for years but I will never use nor recommend you all again. Your staff was unprofessional and manager refused to talk

Cristie E.  |  Overall Experience 
Clasificación:
4.0

There was a little trash in the storage unit when we rented it and a little trash on the grounds need for someone to check the place once in a while to make sure it’s clean but the employees are great

Sharlene W.  |  Overall Experience 
Clasificación:
1.0

The staff was terrible the service and lack of empathy for customer service was astronomical! Will never be using their services again.

Jaylin n.  |  Overall Experience 
Clasificación:
2.0

Site was in constant repair making it always difficult to visit. Also, site offered no trash receptacles of any kind. No trash can or dumpster. I have used almost 10 storage sites and never that issue

Andrew K.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and professional

DANIEL A.  |  Overall Experience 
Clasificación:
4.0

N/C

kimi W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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