My worst U-Haul experience ever, and I've had a few. I arrived at this facility with a truck and a reservation for a storage unit. Even though there was still 30-mins before the official closing time, the staff seemed more interested in closing shop and going home than completing my reservation and getting me access to the unit. This was finally done, but they then discovered that they had no lock to issue me. They were all out. Finally, a spare lock was found, and I was given an access card and directions to the off-site storage facility. I arrived there and used the card to gain entry to the loading dock. I was unable to get the dock sliding door to raise so that I could unload the truck. After repeated attempts, I tried a second door. Same result, the door refused to raise. It then appeared the the facility was going into lock down due to operating hours restrictions. I decided to leave the facility and wait until morning to unload the truck. I returned at 8:00am the next morning, only to find the same problem existed with the dock doors. I called the office and was asked if it was ok to be placed on a brief hold. 20-minutes later, I hung up and called again. This time my call was routed to a headquarters office. I explained my plight to the agent, who then asked me to hold while so called the store manager. She returned shortly and advised that she too was unable to get through. I was placed on hold gain. This time she returned to tell me the manager was coming to the facility to investigate. The manager finally arrived, and we figured out that only 2 of the four dock doors were functional. We moved our truck to one of the working doors and finally got our truck unloaded. I was now ready to return the truck. I drove to the truck rental return area. I exited from the truck and looked around and at first saw no one. Then I spot an agent exiting a return area garage, with his head down, apparently texting on his phone. Never once did he look up or acknowledge me until I spoke to him. He never asked me anything and only spoke when I asked questions about the rental return process. I was finally reasonably sure that the truck would be properly checked in and my receipt would be emailed. There was even more to this saga that I'm excluding, but you get the idea of how frustrating this ordeal was for me. I will never, under any circumstances use this facility again. Not for truck rental and certainly not for storage rental. It is a total and complete failure at customer service.
Grady T. | First Impressions
Customer Reviews for U-Haul Storage at Greensboro Coliseum
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Thank you for your service,I’m glad to to use your facility.
Felix S. | Overall ExperienceI got charged $60.98,after i made sure that everything was in place,they said everyhting was fine and i got chaeged the next day.
Ivan R. | First ImpressionsThe storage units has a foul smell
JASMINE M. | First ImpressionsThe storage is open at the top which allows all sorts of rodents and bugs to get in your stuff. As I was moving out, there were four dead baby mice and one big mouse! I had to literally empty all of my stuff before I took it into the house to ensure no rodents were in my things! I'm not sure what can be done about this, but something needs to be done!
TERESA M. | Overall ExperienceWas not happy with services provided
Santora E. | Overall ExperienceUhaul is a good storage company to use. Everyone was very cautious and helpful. My move out date was Dec. 13th
Johnie T. | Overall ExperienceVery hard time getting my account closed after I moved out. Staff was clueless and not helpful until I stayed on them over and over.
Tonya M. | Overall Experiencethe clerks were helpful and polite they show that they there to work and help customer with respect
james n. | First ImpressionsThe outside units are not weather proofed good enough. My storage unit leaked and ruined a piece of my 2,000 dollar bedroom suit and a stand. Not a good place to store anything valuable.
Carrie A. | Overall ExperienceND
Taymiyah M. | First ImpressionsIt would have been excellent if I was told I needed to go by the main office prior to showing up at the storage with the truck and crew only to find out there was no one at the storage facility to give me access or my space. I had to go to the main office to complete the contract which wasted a lot of our time.
Tea T. | First ImpressionsPersonal amable
delores t. | Overall ExperienceChecking in took a long time and the staff seemed annoyed. I was also assigned a unit that wasn't available which delayed my moving process. Eventually an open unit was assigned to me.
Erica B. | First ImpressionsThe mice problem is ridiculous. You can never get a hold of staff. When leaving I informed staff days before my billing date and you still attempted to bill me. Very unpleasant experience.
vikki h. | Overall ExperienceI cannot recommend this company for self storage.. If you value the condition and security of your things go somewhere else. Uhaul's strength is in truck rentals, not storage rentals. Uhaul needs to focus on what it knows best, and that is truck rental alone.
A. I. | Overall ExperienceVery unorganized
Santora E. | First ImpressionsFacility had rats. And staff didn't care. And deleted reviews on web about how nasty the facility is.
Jaleesa S. | Overall ExperienceStaff was very friendly, however, I was set up with a unit that was locked so I had to drive back to the store and pay to upgrade to a different larger unit.
Logan K. | First ImpressionsI am highly unsatisfied with the cleanliness of this unit and storage facility. There were dead mice all down the halls and mice droppings in my unit. Despite not leaving any food in my unit, there were mice droppings and pee all over my belongings. As a result, some of my items were tarnished and had to be replaced. I will not be recommending this unit to anyone else, and would like compensation for my troubles.
Lauren R. | Overall ExperienceMouse poop in my boxes
Ziykerea F. | Overall ExperienceStaff was inattentive. No empathy for your time.
vikki h. | First ImpressionsThere were rats in my storage unit and many of my items had rat poop on them. My first unit that I bought was already taken so I was given another unit for a slightly reduced price however the idea of a slightly more affordable unit soured when I discovered the rat poop on all of my belongings.
Thomas L. | Overall ExperienceNa
jessie p. | Overall ExperienceI purchased a storage unit, however, upon arriving at the facility I found that someones stuff was still in my unit (a large amount of items). After explaining this to the employee she offered me a smaller unit (which was appreciated but I need the extra space). The employee was a great help and the rating I give this experience should not reflect their actions, however, spending over 100 dollars only to find that the unit is still in use was unprofessional.
Thomas L. | First Impressionsi've moved out of my storage for 3 months and yet they keep trying to charge me. Made requests for me to send proof driving there and taking pictures of an empty storage then sending it to them after calling and informing them. Once I showed up they informed me the person I needed to speak to wasn't there and that they couldn't help me. Finally spoke to someone who could help just to be charged again a month later after they said it was resolved a month ago. I'm tired of disputing charges and having to contact my bank regarding you guys. Horrible service.
Paris M. | Overall ExperienceIt turned out okay but they did not have a unit available at first and it seemed very disorganized. Turned out okay.
Tracey M. | First ImpressionsI seen multiple rats outside and inside the facility… thank god I only used the location for a few weeks… the rat Poison really worked… when I unpacked my things I didn’t find any baby rats or droppings… but there was a dead rat outside my unite the day I moved out…
ASHLEY H. | Overall ExperienceReally terrible service and considering I have had a death in my family and had covid twice and they still were rude to me while I was hooked up to a ventilator. I would NOT recommend them to anyone! Scam artists!
Leanne S. | Overall ExperienceManager was always mean and I couldn’t ever get access in my unit U11
Rhonda F. | Overall Experiencedos ratas almacenadas antes de moverse
Hattela R. | First ImpressionsI never got in the storage because it was I was locked out and I could not get in so I don't think that was good enough for me so I requested my money back so I have no good answers for you dealing with this story
Emma W. | Overall ExperienceWe got pushed two days behind because our initial unit had a lock on it from someone else. We were left with only an option for a higher priced unit there were dead baby mice on the floor. No lock was left at our new unit so we had to go get one there was broken glass in the new assigned unit s as well as pieces of broken wood tha it came from a dresser. We ended up having to p as y two extr days for the u haul because we couldn'taccess our unit plus extra gas for all the back and forth!!! We are very upset! And Unhappy. Not to mention it says 24/7 self storage on the building but acccess is denoted after 10 pm!
Christopher C. | Online Move InConfusion at storage facility. Unmanned facility with no clear instructions as to storage assignment and move in. I moved into an empty 10x10 outside unit as I did have a reservation. When I called U-Haul and was given a 30 min call back, it took 6 hours to receive a call back. When I finally was able to identify and call the controlling U-Haul facility for this self store facility, the staff told me I had to move out and physically come to the office to get a storage assignment. After I refused to move out a house full of stuff, I was able to talk with the manager (Justin Smith). He was very helpful and was able to do the contract over the phone for the unit I had moved into. Thank you Justin. I have since moved out and was able to clear the unit over the phone. I live over an hour away. U haul should be able to assign a specific unit and include that as part of the contract, especially when it is an unmanned self store facility
PAUL N. | Overall ExperienceGreat experience moving into storage especially after the experience I had in AZ. All the staff was great and very helpful! Doesn't make up for poor experience I had in AZ or during my trip. But it was great to deal with the friendly staff.
Fatima E. | First ImpressionsGreat staff, courteous and helpful
cory n. | Overall ExperienceI signed a lease for a storage space without looking at it but when I went to take a look at the storage space to see if it was convenient there was closed there was trash all in the lobby it was disgusting no way would I ever lease a storage space from U-Haul on Lee Street in Greensboro North Carolina it needs to be maintained in a better matter
Martha G. | Overall ExperienceNo lock was provided as described on the website
Francis Y. | Online Move InJustin messed up on our storage unit for the second time. When tried to discuss it he acted like he didn't care. Another employee took care of us and the issue. Please they took 2 weeks of rent for us moving out early. Never had that happen at a uhaul storage before. That happy at all about that after all the mix up that we had to deal with moving in the unit and out of the unit... This uhaul needs to be retrained on what they are doing and on customer service!! WE WILL NOT be using this uhaul in the future for anything and also letting our friends know how we were treated. Do better uhaul. Already called the service department.
Stephanie M. | Overall ExperienceAs I have said a few times now, I moved out of the unit and turned key in on Sept. 11th. My oldest daughter was to come and get the rest, which was her belongings, and leave for college. She said the unit was empty and she was the one who actually turned key in.. so to my knowledge unit was empty, but was still being charged and getting mutiple emails, texts, and calls.. after calling and going to location mutiple times and told anyone I spoke the same thing, as I stated above, but was told the same thing, would go to unit and verify then someone would get back to me, but no one ever did. So I got tired of trying to do the right thing to continue to reach out, and I said the heck with it. Yall dont care.. I dont care. Do what you got to do. Im done trying. Im sure the Area manager will see this comment, I just hope you will acutually take action to see to it that this doesnt happen again.
Phil w. | Overall Experience3 of the most kindness ladies helped me and truly cared about my situation and, niceness and respect goes a long ways these days, when you really don't come across actions like that anymore. They are truly cared and I appreciate them all so much.
casey l. | Overall ExperienceMouse droppings were all over my items inside storage unit. I saw 2 live mice running around storage unit. I voiced my concern to front staff desk in hopes that this will not occur again. If I have to store items in future, I will not use this facility again.
Damian M. | Overall ExperienceHad to go to 2 different locations to rent the storage. Then the storage number they gave us already had a lock on it. Took over 30mins to find out what unit is rightfully ours. Uhaul has got very lazy and unprofessional with their guest. Takes all day to deal with uhaul when it should only take an hour or so. Very disappointing
Stephanie M. | First ImpressionsMs Smith was a help great for me. This was my first time renting a storage space. It was really convenient having rental vehicles and storage space at the same location. It solved a problem in a short term notice.
carolene C. | First ImpressionsToo expensive.
Freddie S. | Overall ExperienceA part of the drywall had come away from the studs potentially allowing some of my belongings to fall into the unit next to mine. That didn't happen, but something to address.
Stephen H. | Overall ExperiencePieces of the ceiling are falling and ending up inside the storage unit. It is a little bit messy (as it gets on your stuff). It landed on some original art on canvas but I think that I can sweep or clean it off. The dust from the ceiling pieces was in the air (near my face) when I was pushing the cart and moving the art out of storage. Someone should check on it. I hope and pray that it does not have asbestos in the ceiling material.
LAURA LEE T. | Overall ExperienceRats destroyed some of my stuff... Mattress, clothes, chair cushions and power cords. Uhaul not wanting to replace nor compensate me for my things.
John Y. | Overall ExperienceI moved out two weeks ago not today.
EDNEY C. | Overall ExperienceUHaul is the standard that all other storage should measure their efficiency against them. Austin at the front is the reason for the season!
Kevin B. | First ImpressionsOriginal room was unavailable for unloading. Delayed return of vehicle by a day. Went from outside storage to inside storage and the front unloading dock was precarious to use with 26 foot u-haul. Getting to rear of facility is precarious due to narrow road and water run-off drain right at entrance. Narrow road needs to be widened and entrance made for easier access for large trucks and drivers with little experience.
Damian M. | First ImpressionsThe staff were courteous , efficient and professional at the 911 City Gate Location in Greensboro, NC.
Eletha G. | First ImpressionsThey forgot to give me the dolly... had to leave my fridge and stove behind
Nicole L. | First ImpressionsManiya was super helpful and accommodating. Several issues occurred during my move from out of town but when I finally made it to the area she did everything she could to help resolve my dilemma all the way down to reaching out to me once I left the store to further assist with additional needs during the move.
Miranda M. | First ImpressionsWe had 3 units here for more than 5 years. We recently vacated our Units and the ONLY reason we left was because we were provided on-site storage at the University. Justin and his team, and prior to Justin, Orlando always did a wonderful job and were very aware of your customers needs. In the future, if we need additional off-site storage, you will see us again.
ANTOINETTE S. | Overall ExperienceThe only reason I give this an excellent rating is Joshua at the store on Gate City. He is an amazing customer service person!! Helped me reserve, rent truck and also work out the rental storage building. I will ask for him every time I rent! He needs to be promoted or at least a raise, cannot overstate his friendliness and helpfulness even when store was busy. The storage room itself had not been cleaned when we arrived but we had to put things in it. Hallway too narrow for us to storage our daughters couch so had to take it home, that was frustrating. Who ever rented the room before us left some kind of fruit on ground that had completely melted and we had to clean up the sticky thick mess ourselves. It was nasty and no way someone could have missed it if they had cleaned! That was not Joshua fault but even so, he apologized for the issue.
Richard C. | First ImpressionsI think you may have a mice infestation. Some of them got into our belongings.
Christopher C. | Overall ExperienceMy experience was greatL If only I could have gotten into the one in Fayetteville. Wow this Uhaul location was like none ever. I tried to get a uhaul climate control storage here in Fayetteville near my house but there was no availability.
CARLA M. | Overall ExperienceUnfortunately, I was less than pleased with the staff at the Greensboro location. For the most part, they just didn't seem to care about my experience and just doing a job; nothing more. Lastly, when I moved out of the unit, took my card back to the facility and checked out, I received a delinquent notice via email that I had not paid my storage fee. I attempted to call U-Haul at 1560 W. Gate City Blvd and could never get anyone to answer. I had to make another trip to the location to get the matter cleared up. Apparently, someone didn't "clear" me from the unit as promised. Don't mean to beat anyone up, but the folks at 1560 W. Gate City Blvd in Greensboro, could use some customer service training. Thanks! C. Stacey
CURTIS S. | Overall ExperienceI ordered a storage facility on January 4 knowing that my daughter would be getting out of school in May. I reserved a $40 unit in anticipation that it would be a busy time of season for U-Haul storage in Greensboro. I took all the necessary precautions and when I arrived to check in the $40 unit that I had reserved four months prior was no longer available. I was told that I could rent another unit that cost $79 a month which I disputed because if it was the negligence of U-Haul then I should've been given that $79 unit for $40. Instead I was sent to another location a few blocks away and still had to pay additional storage fees in the amount of $69 a month instead of the $40 that I reserved for. I spoke to the manager Justin Smith and Clifton dancy the companies president and he Informed me that because of the system he could not honor the $40 rate for a higher storage unit. I was highly disturbed and upset that's such an era could happen. I would like to have the 3 to 4 months of storage at the original rate that I'm booked for which was $40.
Serne J. | First ImpressionsThe lady at the counter( Jessica) was extremely rude, treated me in a condescending way as if she was doing me a favor, I don't understand how someone so rude can have a customer service position. This has been my worst U-Haul experience by far. I drove to my storage unit and surprise surprise the floor was covered with mice droppings, obviously there's no pest control as I didn't even find the typical mouse bait box that usually you can see in your unit when you move in. Bad customer service and pest ridden units WOULD NOT RECOMMEND ANYONE TO KEEP THEIR STUFF HERE
Luis V. | First ImpressionsJust no break with monthly fee even during the pandemic. When talking to anyone its always a different story.
shirley h. | Overall ExperienceStaff is very good
christopher s. | First ImpressionsThis location is by far the best and always seems to live up to Uhaul's policies and standards whenever renting. Everyone is always friendly and you can tell Justin truly cares about the company but even more his customers. Thanks again Uhaul as always ❤✨✊
Brittney H. | Overall ExperienceThe staff was helpful and my experience was great
Alex D. | Overall ExperienceThe manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can't thank them enough, very helpful and I will being going there again if I ever need them I'm confident they will be there for me again..
Alex D. | First ImpressionsAll my stuff was covered in mold because the air conditioning wasn't working. Then they made me pay for a whole month when I didn't need it anymore. The customer service was terrible as well. Overall I wouldn't recommend this place to anyone.
Khelisha C. | Overall ExperienceI felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.
Meshone T. | Overall ExperienceNeed to learn to answer phone. Call center not customer service manager could reach Orlando until using "messenger" to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever
dana b. | Overall ExperienceThere was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I'm concerned that if it rains, my stuff will get ruined. I'm having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.
ashley t. | First ImpressionsI had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly
TASCHANER N. | Overall ExperienceOrlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.
Craig F. | First ImpressionsSince uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.
JOSEPHINE B. | Overall ExperienceI gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.
Barbara G. | Overall ExperienceThe rental unit was not clean and still had trash and left over items in it from the previous renter.
Kimberly M. | Overall ExperienceThe rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.
Kimberly M. | First ImpressionsGreat experience. Thank you.
Kasakeon H. | Overall ExperienceGreat experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility
JOYCE H. | Overall ExperienceGood facilities would use again
Isaac JEROME S. | Overall ExperienceThe U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.
Zhaohui W. | Overall ExperienceEverything went Great!
HAZEL H. | Overall ExperienceDear UHAUL, this is Connors mom. We we moved everything out of his storage space yesterday and half of it was covered in mold. We had to throw several things away. It was horrible.
tonnor d. | Overall Experiencemy stuff was found molded & my tv got wet so it stopped working
Lauren S. | Overall ExperienceEasy move in and move out process. Liked that I had 24/7 access to my storage unit at all times.
Satara R. | Overall ExperienceEvery time I called the office that must be in another state, they never could help with my questions. I finally got what i needed and overall its a great place ..
KAREN C. | Overall ExperienceGreat customer service, love it.
Luis R. | First ImpressionsI experienced total professionalism from the manager and customer service personnel.
Levonder B. | Overall ExperienceGreat service
HAZEL H. | First ImpressionsLizards
erica p. | Overall ExperienceThis building is supposed to be climate controlled and secured. It is not even close to that. The doors stay open. I had to move out due to my things beings covered in mildew! And pepple living in it.
LISA W. | Overall ExperienceThe service was good but the online pick up didn't work properly. I had to stand in line for 20 minutes to get help which I was trying to avoid by using the app.
TAMMY H. | Overall ExperienceExcellent and professional service
Ke J. | First ImpressionsWe were under distress to store 20 years worth of documents when we closed our Company. The facility worked with us to store them for over 3 years and never once a problem. Thank you U-Haul!!!!
DONNA H. | Overall ExperienceMy only surprise was that there was no pro-rated refund for the remaining time that is left for the storage bin, especially since it is immediately available for rent.
minerva s. | Overall ExperienceHad to clean up some U-haul construction debris during my move out, otherwise all was great. It involved dusting off all my stuff and sweeping up some construction debris.
BRIAN K. | Overall ExperienceGreat service, resonanle pricing, staff was always able to help and fixed anything quickly
anthony h. | Overall ExperienceWonderful friendly staff at w gate city Blvd Greensboro nc.......they all DESERVE a RAISE Ty
Ellen E. | Overall ExperienceIt was a great experience.
Precious C. | Overall ExperienceNot happy after new management started in 2016. All calls now go to a call center and nobody is onsite anymore to help. They also repainted the units and got paint and dust all over my belongings!
INGRID J. | Overall ExperienceThe storage unit was infested with roaches, I had to debug all of my items before I could load my truck .
dezirae l. | Overall Experienceclerks were a absolutely great.very helpful,very friendly
Daniel b. | ReservaciónThe unit I was assigned is not level to the ground. Nothing can be rolled in. Everything has to be lifted.
Phillip S. | ReservaciónWhile the staff at 901 W. Gate City Blvd were nothing but helpful it would have been nice to know that I had to see them before accessing the reserved space at 1560. Call center needs work.
Candace E. | ReservaciónThis was the worst experience I've ever had with U-Haul. I have been using you all for years but I will never use nor recommend you all again. Your staff was unprofessional and manager refused to talk
Cristie E. | Overall ExperienceThere was a little trash in the storage unit when we rented it and a little trash on the grounds need for someone to check the place once in a while to make sure it’s clean but the employees are great
Sharlene W. | Overall ExperienceThe staff was terrible the service and lack of empathy for customer service was astronomical! Will never be using their services again.
Jaylin n. | Overall ExperienceSite was in constant repair making it always difficult to visit. Also, site offered no trash receptacles of any kind. No trash can or dumpster. I have used almost 10 storage sites and never that issue
Andrew K. | Overall ExperienceStaff was helpful and professional
DANIEL A. | Overall ExperienceN/C
kimi W. | Overall Experience