Customer Reviews for U-Haul Storage at Greensboro Coliseum
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

222 reviews

1560 W Gate City Blvd   Greensboro, NC 27403

(336) 852-3996

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Office Hours

Always Open On Your Smartphone

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(336) 852-3996

1560 W Gate City Blvd
Greensboro, NC 27403

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Carmen R  |  First Impressions 
Rating:
5.0

Overall a very good experience across the 10 years. Building was generally well maintained and clean. While it would have better for management to be physically onsite more consistently they were consistently available by phone.

KEVIN L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanette C  |  First Impressions 
Rating:
2.0

I went to my storage unit and it was dirty with a mattress. I soon discovered THERE WERE NO FLAT CARTS which made my load/unload more time consuming! The dock could be better as there's a toe rail in the way and no ramps to fill the gap between the dock and the rear of the trailer! Again, it consumed more time. The facility is not disability friendly. I rented a dolly and they didn't have one which I thought should have been provided for free since there were no carts. So, again, I had to struggle with many trips! No one on the staff didn't think this was a big issue.

Roger S  |  Overall Experience 
Rating:
1.0

Bed was damaged from UHUAL building gutter, letting rain flood the UHUAL and I got low balled on a check and have to dig in my own pocket to replace the damaged items. Always difficult to get into the building. Manager never answered my calls about the damaged items. You get charged for a full month even if you don’t use the full month. Ended up being a scam and all my stuff was dirty. So yeah thanks Greensboro UHUAL

Johnny C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lorenzo H  |  Overall Experience 
Rating:
2.0

The unit had a pile of dirt left in the middle. There was no lock in the unit when I arrived as stated in the reservation confirmation. When accessing the building I was denied due to not having a card and an access code setup. I called the customer service number and the agent had no idea what i was talking about. Thankfully there was another tenant there that told me to go the office down the street. I arrived there at 656pm and the employees were closing the store although it said the store closes at 7pm. He reopened the store and setup my code and gave me a card to get into the building otherwise I would have had to wait until the next day which would have been unacceptable because I had to turn in the uhaul the next morning.

Erica W  |  Online Move In 
Rating:
1.0

It was the absolute worst experience of my life. The man sold me a used storage unit and when I told him he acted as if he knew nothing about it so I said give me my money back and close the account he gave me my money back but didn’t close the account so they charged me again for the unit resulting in me having to keep the UhAul truck for a week and pay $400. He didn’t offer me another unit and he seemed mad that I was asking about closing the account because he gave me a used unit. I am very upset and have reached out to many people about this situation. I need someone to call me to rectify this matter.

Karol S  |  First Impressions 
Rating:
3.0

It wasn’t bad… but it wasn’t good either. Smelled like moth balls and my things wouldn’t fit through the door of the unit. Also both times I was up there I was able to walk right in because doors were open and the units said they were 24 hour access but the office told me there was only specific times I could access it

LAUREN K  |  Overall Experience 
Rating:
5.0

James was very helpful in the process and made it easy to update and made recommendations to help. Couldn’t be happier with the check in experience!

Eugene B  |  First Impressions 
Rating:
5.0

I appreciate being treated like a valued customer.

Justin S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Z  |  First Impressions 
Rating:
4.0

Very professional

Harold L  |  First Impressions 
Rating:
5.0

Thanks

Sharod S  |  First Impressions 
Rating:
2.0

Noone is ever at the site . And it took a week to close out unit because I could never reach anyone .

KELLY R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny B  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Uconia J  |  Overall Experience 
Rating:
1.0

Mice in storage unit

Latoia S  |  Overall Experience 
Rating:
5.0

Great team

Greg P  |  Overall Experience 
Rating:
2.0

Rate was different than what I was told when I made the reservation. Plus I was told I didn't make a reservation, however when I called the 800 line a reservation was seen but not at the store.

STACEY F  |  Overall Experience 
Rating:
2.0

No one ever answers the phone or call you back in time. And when it’s locked there’s never no one at the location to assist. You have to wait for someone from another location to come and open it for you.

deveney c  |  Overall Experience 
Rating:
1.0

Justin the manager was a total disaster, he wouldn’t take my payment. I tried to go sign an agreement so I could move my things out! Extra fees a charges were added to my account in which I couldn’t pay being I was hospitalized , unfortunately they sold all my belongings! I would not recommend this storage facility to anyone!

Teresa C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james n  |  Overall Experience 
Rating:
3.0

Other than the fact that I got locked out of you unit twice in the same week the day after I paid my bill didn’t work well for me. And the managers attitude wasn’t that pleasant. Other than that it was ok for the 10 months I was there.

DANIEL D  |  Overall Experience 
Rating:
4.0

All Good

Carlos B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORETTA C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cherri M  |  First Impressions 
Rating:
5.0

Awesome

Paula E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keayonna B  |  First Impressions 
Rating:
4.0

Units could’ve been cleaner! A lot of spider webs ! And they had rat traps around!

Taliea H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madisyn B  |  Overall Experience 
Rating:
5.0

Excellent service and we will return if needed!

Shaun P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vance R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deangelo T  |  Online Move In 
Rating:
1.0

Tried to reserve a room online. Tried to fill out online. Didn't work. Tried to rent a particular room. Manager hadn't put it in the system. Had 9 rooms wanting to rent. Couldn't rent them. We were there, they were clean. So you guys lost out on rental of 9 units. About $700 a month. Also the sign says unit is $44. Ours was smaller and more expensive. Plus we're required to have insurance? Since when. Another $8 a month. Plus you have to buy a special lock $30? Why? It's an indoor coded facility. Total $80. We'll rent for a month, because. Then we're leaving. We'll also be closing down at least 4 other accounts. 3 are $199 a month. One is $399. That's a loss of $600. Just lost $1300 a month from us alone. Put you units in the system if you want yo rent them. Don't use false advertising on prices. Don't over charge people for special locks. Saw plenty of spaces through the years without the special lock, one right next to ours without it. Don't require something that isn't enforced universally in the same building.

JOSEPH R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenetha H  |  Overall Experience 
Rating:
3.0

The employee who assisted me with purchasing the space was very helpful however once I went to the space it was a entirely different story.

Chamarlyn C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanesha b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCEL D  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tara R  |  First Impressions 
Rating:
2.0

I ended up paying thousands of dollars over several years of renting a storage unit to have all my belongings covered in mice droppings/urine. I could’ve stored my things in a barn for free & gotten the same result. Disgusting.

christopher s  |  Overall Experience 
Rating:
1.0

Experience here was bad. Unit was not clean prior to my arrival. Unit facilities were bad smelling and moldy. I had severe difficulty in having contract closed. I had to call several times after request to cancel before contract was cleared from my account.

Stefan C  |  Overall Experience 
Rating:
5.0

I rented only for about a week. Fortunately a friend of mine found a place for me to store my stuff. Thank you so much for all your assistance. Especially Kevin

JAMES C  |  Overall Experience 
Rating:
3.0

There were dead mice in my storage unit on multiple occasions and even some were purposely swept into my storage unit. Before I even originally moved into the unit, there were dead mice in the corners, as the storage unit was not inspected and cleaned out before my arrival for usage. My stored items had mice feces and urine on it and there is a hole in my unit where the mice would enter in. I liked the large stature of the storage unit, but I would not personally rent a storage unit at this location again.

ESHANA C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Montrea P 
Rating:
5.0

Customer did not leave a comment.

Ryan S  |  First Impressions 
Rating:
2.0

I notified the storage facility that I had moved out 3-16 2023 . I was charged in April for an additional month. It took till two days ago to resolve this issue!

Peter R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Adonijah M  |  Overall Experience 
Rating:
5.0

At both locations your team was professional efficient and very empathetic

Carla M  |  First Impressions 
Rating:
1.0

They never told me a auction day they sold my stuff to days prior to me calling to set up a payment also they had mices an rats n the storage unit

Porcha P  |  Overall Experience 
Rating:
3.0

I asked about a UPS discount and the employee didn't know about it plus he didn't care to find out.

TRACI N  |  First Impressions 
Rating:
1.0

My worst U-Haul experience ever, and I've had a few. I arrived at this facility with a truck and a reservation for a storage unit. Even though there was still 30-mins before the official closing time, the staff seemed more interested in closing shop and going home than completing my reservation and getting me access to the unit. This was finally done, but they then discovered that they had no lock to issue me. They were all out. Finally, a spare lock was found, and I was given an access card and directions to the off-site storage facility. I arrived there and used the card to gain entry to the loading dock. I was unable to get the dock sliding door to raise so that I could unload the truck. After repeated attempts, I tried a second door. Same result, the door refused to raise. It then appeared the the facility was going into lock down due to operating hours restrictions. I decided to leave the facility and wait until morning to unload the truck. I returned at 8:00am the next morning, only to find the same problem existed with the dock doors. I called the office and was asked if it was ok to be placed on a brief hold. 20-minutes later, I hung up and called again. This time my call was routed to a headquarters office. I explained my plight to the agent, who then asked me to hold while so called the store manager. She returned shortly and advised that she too was unable to get through. I was placed on hold gain. This time she returned to tell me the manager was coming to the facility to investigate. The manager finally arrived, and we figured out that only 2 of the four dock doors were functional. We moved our truck to one of the working doors and finally got our truck unloaded. I was now ready to return the truck. I drove to the truck rental return area. I exited from the truck and looked around and at first saw no one. Then I spot an agent exiting a return area garage, with his head down, apparently texting on his phone. Never once did he look up or acknowledge me until I spoke to him. He never asked me anything and only spoke when I asked questions about the rental return process. I was finally reasonably sure that the truck would be properly checked in and my receipt would be emailed. There was even more to this saga that I'm excluding, but you get the idea of how frustrating this ordeal was for me. I will never, under any circumstances use this facility again. Not for truck rental and certainly not for storage rental. It is a total and complete failure at customer service.

Grady T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antton s  |  First Impressions 
Rating:
5.0

Thank you for your service,I’m glad to to use your facility.

Felix S  |  Overall Experience 
Rating:
2.0

I got charged $60.98,after i made sure that everything was in place,they said everyhting was fine and i got chaeged the next day.

Ivan R  |  First Impressions 
Rating:
2.0

The storage units has a foul smell

JASMINE M  |  First Impressions 
Rating:
2.0

The storage is open at the top which allows all sorts of rodents and bugs to get in your stuff. As I was moving out, there were four dead baby mice and one big mouse! I had to literally empty all of my stuff before I took it into the house to ensure no rodents were in my things! I'm not sure what can be done about this, but something needs to be done!

TERESA M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmily S  |  First Impressions 
Rating:
1.0

Was not happy with services provided

Santora E  |  Overall Experience 
Rating:
5.0

Uhaul is a good storage company to use. Everyone was very cautious and helpful. My move out date was Dec. 13th

Johnie T  |  Overall Experience 
Rating:
3.0

Very hard time getting my account closed after I moved out. Staff was clueless and not helpful until I stayed on them over and over.

Tonya M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keosha R  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sheree B  |  Overall Experience 
Rating:
5.0

the clerks were helpful and polite they show that they there to work and help customer with respect

james n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wede T  |  Overall Experience 
Rating:
2.0

The outside units are not weather proofed good enough. My storage unit leaked and ruined a piece of my 2,000 dollar bedroom suit and a stand. Not a good place to store anything valuable.

Carrie A  |  Overall Experience 
Rating:
5.0

NA

Taymiyah M  |  First Impressions 
Rating:
4.0

It would have been excellent if I was told I needed to go by the main office prior to showing up at the storage with the truck and crew only to find out there was no one at the storage facility to give me access or my space. I had to go to the main office to complete the contract which wasted a lot of our time.

Tea T  |  First Impressions 
Rating:
5.0

Friendly staff

delores t  |  Overall Experience 
Rating:
3.0

Checking in took a long time and the staff seemed annoyed. I was also assigned a unit that wasn’t available which delayed my moving process. Eventually an open unit was assigned to me.

Erica B  |  First Impressions 
Rating:
2.0

The mice problem is ridiculous. You can never get a hold of staff. When leaving I informed staff days before my billing date and you still attempted to bill me. Very unpleasant experience.

vikki h  |  Overall Experience 
Rating:
1.0

I cannot recommend this company for self storage.. If you value the condition and security of your things go somewhere else. Uhaul’s strength is in truck rentals, not storage rentals. Uhaul needs to focus on what it knows best, and that is truck rental alone.

A. I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fevlon b  |  First Impressions 
Rating:
1.0

Very unorganized

Santora E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kinnisha S  |  First Impressions 
Rating:
1.0

Facility had rats. And staff didn’t care. And deleted reviews on web about how nasty the facility is.

Jaleesa S  |  Overall Experience 
Rating:
3.0

Staff was very friendly, however, I was set up with a unit that was locked so I had to drive back to the store and pay to upgrade to a different larger unit.

Logan K  |  First Impressions 
Rating:
2.0

I am highly unsatisfied with the cleanliness of this unit and storage facility. There were dead mice all down the halls and mice droppings in my unit. Despite not leaving any food in my unit, there were mice droppings and pee all over my belongings. As a result, some of my items were tarnished and had to be replaced. I will not be recommending this unit to anyone else, and would like compensation for my troubles.

Lauren R  |  Overall Experience 
Rating:
2.0

Mouse poop in my boxes

Ziykerea F  |  Overall Experience 
Rating:
2.0

Staff was inattentive. No empathy for your time.

vikki h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leigh F  |  Overall Experience 
Rating:
2.0

There were rats in my storage unit and many of my items had rat poop on them. My first unit that I bought was already taken so I was given another unit for a slightly reduced price however the idea of a slightly more affordable unit soured when I discovered the rat poop on all of my belongings.

Thomas L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Che P  |  Overall Experience 
Rating:
5.0

Na

jessie p  |  Overall Experience 
Rating:
2.0

I purchased a storage unit, however, upon arriving at the facility I found that someones stuff was still in my unit (a large amount of items). After explaining this to the employee she offered me a smaller unit (which was appreciated but I need the extra space). The employee was a great help and the rating I give this experience should not reflect their actions, however, spending over 100 dollars only to find that the unit is still in use was unprofessional.

Thomas L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchell H  |  Overall Experience 
Rating:
1.0

i’ve moved out of my storage for 3 months and yet they keep trying to charge me. Made requests for me to send proof driving there and taking pictures of an empty storage then sending it to them after calling and informing them. Once I showed up they informed me the person I needed to speak to wasn’t there and that they couldn’t help me. Finally spoke to someone who could help just to be charged again a month later after they said it was resolved a month ago. I’m tired of disputing charges and having to contact my bank regarding you guys. Horrible service.

Paris M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leigh F  |  First Impressions 
Rating:
4.0

It turned out okay but they did not have a unit available at first and it seemed very disorganized. Turned out okay.

Tracey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandja G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter K  |  Overall Experience 
Rating:
2.0

I seen multiple rats outside and inside the facility… thank god I only used the location for a few weeks… the rat Poison really worked… when I unpacked my things I didn’t find any baby rats or droppings… but there was a dead rat outside my unite the day I moved out…

ASHLEY H  |  Overall Experience 
Rating:
1.0

Really terrible service and considering I have had a death in my family and had covid twice and they still were rude to me while I was hooked up to a ventilator. I would NOT recommend them to anyone! Scam artists!

Leanne S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C  |  First Impressions 
Rating:
1.0

Manager was always mean and I couldn’t ever get access in my unit U11

Rhonda F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C  |  Overall Experience 
Rating:
1.0

dos ratas almacenadas antes de moverse

Hattela R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Winston H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERYL E  |  First Impressions 
Rating:
2.0

I never got in the storage because it was I was locked out and I could not get in so I don't think that was good enough for me so I requested my money back so I have no good answers for you dealing with this story

Emma W  |  Overall Experience 
Rating:
1.0

We got pushed two days behind because our initial unit had a lock on it from someone else. We were left with only an option for a higher priced unit there were dead baby mice on the floor. No lock was left at our new unit so we had to go get one there was broken glass in the new assigned unit s as well as pieces of broken wood tha it came from a dresser. We ended up having to p as y two extr days for the u haul because we couldn’taccess our unit plus extra gas for all the back and forth!!! We are very upset! And Unhappy. Not to mention it says 24/7 self storage on the building but acccess is denoted after 10 pm!

Christopher C  |  Online Move In 
Rating:
4.0

Confusion at storage facility. Unmanned facility with no clear instructions as to storage assignment and move in. I moved into an empty 10x10 outside unit as I did have a reservation. When I called U-Haul and was given a 30 min call back, it took 6 hours to receive a call back. When I finally was able to identify and call the controlling U-Haul facility for this self store facility, the staff told me I had to move out and physically come to the office to get a storage assignment. After I refused to move out a house full of stuff, I was able to talk with the manager (Justin Smith). He was very helpful and was able to do the contract over the phone for the unit I had moved into. Thank you Justin. I have since moved out and was able to clear the unit over the phone. I live over an hour away. U haul should be able to assign a specific unit and include that as part of the contract, especially when it is an unmanned self store facility

PAUL N  |  Overall Experience 
Rating:
5.0

Great experience moving into storage especially after the experience I had in AZ. All the staff was great and very helpful! Doesn’t make up for poor experience I had in AZ or during my trip. But it was great to deal with the friendly staff.

Fatima E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C  |  Overall Experience 
Rating:
5.0

Great staff, courteous and helpful

cory n  |  Overall Experience 
Rating:
2.0

I signed a lease for a storage space without looking at it but when I went to take a look at the storage space to see if it was convenient there was closed there was trash all in the lobby it was disgusting no way would I ever lease a storage space from U-Haul on Lee Street in Greensboro North Carolina it needs to be maintained in a better matter

Martha G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paulette W  |  First Impressions 
Rating:
5.0

No lock was provided as described on the website

Francis Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EMECHER J  |  First Impressions 
Rating:
2.0

Justin messed up on our storage unit for the second time. When tried to discuss it he acted like he didn't care. Another employee took care of us and the issue. Please they took 2 weeks of rent for us moving out early. Never had that happen at a uhaul storage before. That happy at all about that after all the mix up that we had to deal with moving in the unit and out of the unit... This uhaul needs to be retrained on what they are doing and on customer service!! WE WILL NOT be using this uhaul in the future for anything and also letting our friends know how we were treated. Do better uhaul. Already called the service department.

Stephanie M  |  Overall Experience 
Rating:
2.0

As I have said a few times now, I moved out of the unit and turned key in on Sept. 11th. My oldest daughter was to come and get the rest, which was her belongings, and leave for college. She said the unit was empty and she was the one who actually turned key in.. so to my knowledge unit was empty, but was still being charged and getting mutiple emails, texts, and calls.. after calling and going to location mutiple times and told anyone I spoke the same thing, as I stated above, but was told the same thing, would go to unit and verify then someone would get back to me, but no one ever did. So I got tired of trying to do the right thing to continue to reach out, and I said the heck with it. Yall dont care.. I dont care. Do what you got to do. Im done trying. Im sure the Area manager will see this comment, I just hope you will acutually take action to see to it that this doesnt happen again.

Phil w  |  Overall Experience 
Rating:
5.0

3 of the most kindness ladies helped me and truly cared about my situation and, niceness and respect goes a long ways these days, when you really don't come across actions like that anymore. They are truly cared and I appreciate them all so much.

casey l  |  Overall Experience 
Rating:
2.0

Mouse droppings were all over my items inside storage unit. I saw 2 live mice running around storage unit. I voiced my concern to front staff desk in hopes that this will not occur again. If I have to store items in future, I will not use this facility again.

Damian M  |  Overall Experience 
Rating:
1.0

Had to go to 2 different locations to rent the storage. Then the storage number they gave us already had a lock on it. Took over 30mins to find out what unit is rightfully ours. Uhaul has got very lazy and unprofessional with their guest. Takes all day to deal with uhaul when it should only take an hour or so. Very disappointing

Stephanie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia T  |  Overall Experience 
Rating:
5.0

Ms Smith was a help great for me. This was my first time renting a storage space. It was really convenient having rental vehicles and storage space at the same location. It solved a problem in a short term notice.

carolene C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANISHA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha M  |  First Impressions 
Rating:
4.0

Too expensive.

Freddie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD P  |  First Impressions 
Rating:
4.0

A part of the drywall had come away from the studs potentially allowing some of my belongings to fall into the unit next to mine. That didn't happen, but something to address.

Stephen H  |  Overall Experience 
Rating:
4.0

Pieces of the ceiling are falling and ending up inside the storage unit. It is a little bit messy (as it gets on your stuff). It landed on some original art on canvas but I think that I can sweep or clean it off. The dust from the ceiling pieces was in the air (near my face) when I was pushing the cart and moving the art out of storage. Someone should check on it. I hope and pray that it does not have asbestos in the ceiling material.

LAURA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN W  |  Overall Experience 
Rating:
3.0

Rats destroyed some of my stuff... Mattress, clothes, chair cushions and power cords. Uhaul not wanting to replace nor compensate me for my things.

John Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E  |  Overall Experience 
Rating:
1.0

I moved out two weeks ago not today.

EDNEY C  |  Overall Experience 
Rating:
5.0

UHaul is the standard that all other storage should measure their efficiency against them. Austin at the front is the reason for the season!

Kevin B  |  First Impressions 
Rating:
3.0

Original room was unavailable for unloading. Delayed return of vehicle by a day. Went from outside storage to inside storage and the front unloading dock was precarious to use with 26 foot u-haul. Getting to rear of facility is precarious due to narrow road and water run-off drain right at entrance. Narrow road needs to be widened and entrance made for easier access for large trucks and drivers with little experience.

Damian M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eva L  |  Overall Experience 
Rating:
5.0

The staff were courteous , efficient and professional at the 911 City Gate Location in Greensboro, NC.

Eletha G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddie S  |  First Impressions 
Rating:
4.0

They forgot to give me the dolly... had to leave my fridge and stove behind

Nicole L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deven T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antwonette F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan B  |  Overall Experience 
Rating:
5.0

Maniya was super helpful and accommodating. Several issues occurred during my move from out of town but when I finally made it to the area she did everything she could to help resolve my dilemma all the way down to reaching out to me once I left the store to further assist with additional needs during the move.

Miranda M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Schniqua B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ellawee M  |  Overall Experience 
Rating:
5.0

We had 3 units here for more than 5 years. We recently vacated our Units and the ONLY reason we left was because we were provided on-site storage at the University. Justin and his team, and prior to Justin, Orlando always did a wonderful job and were very aware of your customers needs. In the future, if we need additional off-site storage, you will see us again.

ANTOINETTE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Center f  |  Overall Experience 
Rating:
5.0

The only reason I give this an excellent rating is Joshua at the store on Gate City. He is an amazing customer service person!! Helped me reserve, rent truck and also work out the rental storage building. I will ask for him every time I rent! He needs to be promoted or at least a raise, cannot overstate his friendliness and helpfulness even when store was busy. The storage room itself had not been cleaned when we arrived but we had to put things in it. Hallway too narrow for us to storage our daughters couch so had to take it home, that was frustrating. Who ever rented the room before us left some kind of fruit on ground that had completely melted and we had to clean up the sticky thick mess ourselves. It was nasty and no way someone could have missed it if they had cleaned! That was not Joshua fault but even so, he apologized for the issue.

Richard C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C  |  Overall Experience 
Rating:
3.0

I think you may have a mice infestation. Some of them got into our belongings.

Christopher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN P  |  Overall Experience 
Rating:
5.0

My experience was greatL If only I could have gotten into the one in Fayetteville. Wow this Uhaul location was like none ever. I tried to get a uhaul climate control storage here in Fayetteville near my house but there was no availability.

CARLA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolora S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karmesh P  |  Overall Experience 
Rating:
3.0

Unfortunately, I was less than pleased with the staff at the Greensboro location. For the most part, they just didn't seem to care about my experience and just doing a job; nothing more. Lastly, when I moved out of the unit, took my card back to the facility and checked out, I received a delinquent notice via email that I had not paid my storage fee. I attempted to call U-Haul at 1560 W. Gate City Blvd and could never get anyone to answer. I had to make another trip to the location to get the matter cleared up. Apparently, someone didn't "clear" me from the unit as promised. Don't mean to beat anyone up, but the folks at 1560 W. Gate City Blvd in Greensboro, could use some customer service training. Thanks! C. Stacey

CURTIS S  |  Overall Experience 
Rating:
2.0

I ordered a storage facility on January 4 knowing that my daughter would be getting out of school in May. I reserved a $40 unit in anticipation that it would be a busy time of season for U-Haul storage in Greensboro. I took all the necessary precautions and when I arrived to check in the $40 unit that I had reserved four months prior was no longer available. I was told that I could rent another unit that cost $79 a month which I disputed because if it was the negligence of U-Haul then I should’ve been given that $79 unit for $40. Instead I was sent to another location a few blocks away and still had to pay additional storage fees in the amount of $69 a month instead of the $40 that I reserved for. I spoke to the manager Justin Smith and Clifton dancy the companies president and he Informed me that because of the system he could not honor the $40 rate for a higher storage unit. I was highly disturbed and upset that’s such an era could happen. I would like to have the 3 to 4 months of storage at the original rate that I’m booked for which was $40.

Serne J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maritza l  |  Overall Experience 
Rating:
1.0

The lady at the counter( Jessica) was extremely rude, treated me in a condescending way as if she was doing me a favor, I don’t understand how someone so rude can have a customer service position. This has been my worst U-Haul experience by far. I drove to my storage unit and surprise surprise the floor was covered with mice droppings, obviously there’s no pest control as I didn’t even find the typical mouse bait box that usually you can see in your unit when you move in. Bad customer service and pest ridden units WOULD NOT RECOMMEND ANYONE TO KEEP THEIR STUFF HERE

Luis V  |  First Impressions 
Rating:
1.0

Just no break with monthly fee even during the pandemic. When talking to anyone its always a different story.

shirley h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha R  |  First Impressions 
Rating:
5.0

Staff is very good

christopher s  |  First Impressions 
Rating:
5.0

This location is by far the best and always seems to live up to Uhaul's policies and standards whenever renting. Everyone is always friendly and you can tell Justin truly cares about the company but even more his customers. Thanks again Uhaul as always ❤✨✊🏾🙏🏾

Brittney H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas J  |  First Impressions 
Rating:
5.0

The staff was helpful and my experience was great

Alex D  |  Overall Experience 
Rating:
5.0

The manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can’t thank them enough, very helpful and I will being going there again if I ever need them I’m confident they will be there for me again..

Alex D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald j  |  Overall Experience 
Rating:
1.0

All my stuff was covered in mold because the air conditioning wasn’t working. Then they made me pay for a whole month when I didn’t need it anymore. The customer service was terrible as well. Overall I wouldn’t recommend this place to anyone.

Khelisha C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
2.0

I felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.

Meshone T  |  Overall Experience 
Rating:
2.0

Need to learn to answer phone. Call center not customer service manager could reach Orlando until using “messenger” to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever

dana b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORT M  |  Overall Experience 
Rating:
1.0

There was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I’m concerned that if it rains, my stuff will get ruined. I’m having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.

ashley t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AIYSHA J  |  First Impressions 
Rating:
2.0

I had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly

TASCHANER N  |  Overall Experience 
Rating:
5.0

Orlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.

Craig F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P  |  First Impressions 
Rating:
5.0

Since uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.

JOSEPHINE B  |  Overall Experience 
Rating:
3.0

I gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.

Barbara G  |  Overall Experience 
Rating:
3.0

The rental unit was not clean and still had trash and left over items in it from the previous renter.

Kimberly M  |  Overall Experience 
Rating:
3.0

The rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.

Kimberly M  |  First Impressions 
Rating:
5.0

Great experience. Thank you.

Kasakeon H  |  Overall Experience 
Rating:
5.0

Great experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility

JOYCE H  |  Overall Experience 
Rating:
5.0

Good facilities would use again

Isaac J  |  Overall Experience 
Rating:
5.0

The U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.

Zhaohui W  |  Overall Experience 
Rating:
5.0

Everything went Great!

HAZEL H  |  Overall Experience 
Rating:
2.0

Dear UHAUL, this is Connors mom. We we moved everything out of his storage space yesterday and half of it was covered in mold. We had to throw several things away. It was horrible.

tonnor d  |  Overall Experience 
Rating:
2.0

my stuff was found molded & my tv got wet so it stopped working

Lauren S  |  Overall Experience 
Rating:
5.0

Easy move in and move out process. Liked that I had 24/7 access to my storage unit at all times.

Satara R  |  Overall Experience 
Rating:
4.0

Every time I called the office that must be in another state, they never could help with my questions. I finally got what i needed and overall its a great place ..

KAREN C  |  Overall Experience 
Rating:
5.0

Great customer service, love it.

Luis R  |  First Impressions 
Rating:
5.0

I experienced total professionalism from the manager and customer service personnel.

Levonder B  |  Overall Experience 
Rating:
5.0

Great service

HAZEL H  |  First Impressions 
Rating:
3.0

Lizards

erica p  |  Overall Experience 
Rating:
2.0

This building is supposed to be climate controlled and secured. It is not even close to that. The doors stay open. I had to move out due to my things beings covered in mildew! And pepple living in it.

LISA W  |  Overall Experience 
Rating:
3.0

The service was good but the online pick up didn't work properly. I had to stand in line for 20 minutes to get help which I was trying to avoid by using the app.

TAMMY H  |  Overall Experience