Customer Reviews for U-Haul Self-Storage of Parma

2282 comentarios

10701 Brookpark Rd   Parma, OH 44130

(440) 809-8880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 809-8880

10701 Brookpark Rd
Parma, OH 44130

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P.  |  Overall Experience 
Clasificación:
1.0

Do not hire "children" with attitudes toward customers. Went to pick up the vehicle and it would not start no matter what I tried. I asked a sales associate to assist. He had difficultly at first then had to press hard on the brake pedal and wiggle key. He said he would show me how he did it for $10.00 and wanted me to take this truck that had difficulty starting. I said no and he and another associate were very nasty and refused to assist saying all trucks were rented. I asked about the one in the lot and they said it was already reserved for someone after me and they were very unprofessional. Another associate came over and said the truck that was in the lot the customer was not sure if they were going to reschedule at which time she called him & they in fact were. She was kind enough to sign me up for that truck with accommodations since it was larger than I needed. The previous other two employees just thought it was best to argue with a customer and give attitude. How sad......The associate that helped me needs to be recognized and the other two disciplined.

Scott C. 
Clasificación:
3.0

Improvements would be better communication with the customer concerning shipping and the logistics of their Ubox. I had to call multiple times to the Cleveland location to check on the shipping of my Ubox, and for about a week nobody knew when my Ubox was going to ship. The communication was poor between the trucking company which is a third party source Uhaul uses. The communication between me and uhaul was also poor due their lack of calling me back with information. Moving is a stressful time, and the Uhaul of Cleveland location added to my stress. I gave the location an average rating because the lack of communication. The good thing about the location was the drop off of my Ubox to my house and the pickup from my house. The two ladies that were in charge of Ubox delivery did an excellent job and were on time and extremely efficient.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
1.0

Have the trailer ready for pick up at Clark Ave that has been reserved instead of giving it away to someone who did not have a reservation and then making us run around for 2 hours wasting our time because of incompetent employees who were also rude at Clark Ave

Amy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan L.  |  Overall Experience 
Clasificación:
5.0

Didint get the guys name, but I scheduled my van a month ahead on accident instead of the day I needed it at and they let me know that and still let me use a van was clutch thanks alot

JOHN H. 
Clasificación:
5.0

I always receive excellent service at this location

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank I. 
Clasificación:
5.0

Customer Service was Great the gentleman that helped with providing the van was Great and the young Lady that helped me with the return was very nice and helpful. Awesome service all round. I have used this uhaul before and will recommend to all my Family and Friends

OBIE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

EZEKIEL M. 
Clasificación:
5.0

Enable contactless payment. The reader seems to work, and I habitually tried to use Apple Pay when I saw the contactless hardware lit up, but this broke some part of the order processing/setup.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serena L.  |  Overall Experience 
Clasificación:
5.0

The auto transport we rented need a tire fixed before we left for our trip!

ROBERT D. 
Clasificación:
2.0

make it water proof and make it more streamlined, one office doesnt know what the other is doing

jordan B. 
Clasificación:
1.0

The app for collection on the truck 24 hour access is horrible. The worst convaluted system there is it will stop me from ever using it again. Next time it will an agents at the location. Which unless you have 24 he is service will not work.

Ben M. 
Clasificación:
5.0

I was afraid that, due to weather extremes, some of our things may have been ruined after being in storage for 16 months, but everything was in the same condition as when we first moved it into our unit. We found everything about your facility convenient and we've already recommended your facility to others!

Brandon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

GENESIS B.  |  Overall Experience 
Clasificación:
5.0

Very nice and welcoming customer service, clean facilities, quick service👍

PAULA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA P.  |  First Impressions 
Clasificación:
3.0

More staff helping customers. There was only one customer service person at the desk, but he was answering phones while assisting in-store customers.

HALEY S. 
Clasificación:
1.0

Well the gas level was lower than my paperwork and I made a comment to the text link when I got the truck. Also the Dolly in the back of the truck wasn't secure with the wing nut or the green tamper tie then they changed me $21 after I put that in the text. Also I called and spoke to Nate from the Parma Brookpark Rd location and informed him of these issues. He stated his manager will be right back and compensate me for these items. Never been compensated or called. Poor service.... Mark Ruper Markruper22@gmail.com 440-759-9940

MARK R. 
Clasificación:
5.0

Thank you all

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

W Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

No improvement needed it's Great the way it is, The People are Friendly an Nice And They take care of all your needs!!

Valery M. 
Clasificación:
5.0

This facility is clean and organized with a delightful staff, always friendly and helpful. I have had my goods stored here for 3 years and have been totally satisfied. Gracias

beverly m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAFI A. 
Clasificación:
5.0

Nothing at all. Your doing great! Excellent customer service! Thank you so much!

RUBEN D. 
Clasificación:
5.0

The young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.

Marie M.  |  First Impressions 
Clasificación:
5.0

The equipment was clean inside and outside. I had some trouble backing up the trailer. It wasn't going in the direction I intended it to go. I suspect some wear or misalignment with the connection point.

Shibu P. 
Clasificación:
5.0

Keep up the good work

LAWRENCE M. 
Clasificación:
3.0

Why does U-Haul take reservations for appliance dolly when they don't carry enough to cover them? Had to find a different to rent one so I could move my appliances. Also the girl who checked me in was rude and sharp with me when I explained the circumstances. Not recommended at all.

MICHAEL H. 
Clasificación:
4.0

Allow your customers to make changes to the drop off location after the fact if it's within a 50 mile radius of the original planned drop of location. Plans and timing change especially during a move and and the lack of willingness to accommodate such a simple request because of a contract without charging me double the price is just piss poor customer service. This was thru the 1-800 number by the way not the actual location. Some people can't afford a moving company so we rely on U-Haul. You should really review this and set yourselves apart from the rest of the options out there.

Chad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarai F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

WHITTNEY W. 
Clasificación:
5.0

The staff was friendly and knowledgeable!

SARAI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia F. 
Clasificación:
5.0

The gal (didn't catch her name), was very efficient and helpful in returning the trailer on Saturday 28th. Still very friendly at the end of the day, too! ¡Gracias!

Grace M. 
Clasificación:
5.0

You guys are awesome!

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK S. 
Clasificación:
5.0

Great job

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
2.0

I was overcharged for a trailer, even though I turned it in a day early and an employee helped me park it. I was also overcharged for the truck. The front of the store had overflowing trash. When I called the store directly, I couldn't get ahold of anyone and that was really frustrating. So I had to call the main number and was on hold for over 30 minutes.

Megan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian H. 
Clasificación:
5.0

Expensive !

DAVID T. 
Clasificación:
5.0

There was three trucks being checked in at the time and there was still adequate personnel to get me in and out quickly.

Nicola R. 
Clasificación:
5.0

Everything was excellent, all personal were friendly and very courteous. Wonderful experience ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'ðŸ˜Š

MICHAEL N. 
Clasificación:
5.0

I can't really think of a reasonable criticism. The entire process was very easy and efficient. I did not feel like I was ever waiting unnecessarily during either pickup or drop off.

Robert S. 
Clasificación:
1.0

Uhaul and this location discriminate against Ohio laws of Ohio residents having to get a paper license until the hard copy is received in the mail. You are denied a rental even though it's now a state wide policy with the DMV that issues your drivers license. Customer service has no interest in looking into tweaking this policy to accommodate their customers and I will never be a customer again would not recommend to anyone.

ROBERT C. 
Clasificación:
4.0

I had a good Ubox experience. They were clear communication and I received emails every step of the way as my boxes moved from location to location. It should be made more apparent that you need to purchase your OWN locks for the boxes, this is not provided by Uhaul. Items did arrive a bit dusty so wrap appropriately.

Sachin K. 
Clasificación:
5.0

Car hauler worked great…friendly staff and helpful

JOEL B. 
Clasificación:
4.0

Second time using this location first time I was charged an extra month and the second time it’s still pending

james m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

The men were not very helpful.

Vera G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

Even after a couple facility changes locating a truck the staff at each store communicated well enough to get my rental correct without any problems at a great rate!!!

GARY M. 
Clasificación:
2.0

My appt was for 10, but the guy I dealt with first pretty much said I have bad news your truck isn't here yet but the people that didn't bring it back will get a late charge but then instead of trying to find me a truck said call uhaul and see if they can locate one for you....so I had to call and then I guess the people took back to the wrong location so the manager went and picked it up and brought it back to the right location so we were able to get it but it was 45 mins late....very poor customer service!!

JOSEPH S. 
Clasificación:
1.0

First of all the truck was not there. Waited an hour. Worst service I've ever had with uhaul. When I finally got a truck it was all banged up and on empty. The brake light was on and the brakes didn't want to stop properly. I will never be sent to that location again. I rented a 20 from Strongsville and got sent to Parma with a 26. I am clueless to what was the problem and I didn't appreciate any of it.

Melinda A. 
Clasificación:
5.0

Lady who helped me was great. She was nice and friendly. I had a great customer service experience.

Parminder P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
1.0

Restrooms didn’t work never sent me a receipt stores

ORLANDO G.  |  Overall Experience 
Clasificación:
1.0

This was a horrible experience and I will never use uhaul again for pods or anything else. The communication was non existent. I spent 3 hours on the phone trying to find out where the pods were, was misinformed multiple times. So disappointed.

Cheryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DICK A. 
Clasificación:
5.0

The staff at this location were some of the best I've seen. They were quick to help and take care of us and very friendly. This location should train other locations on efficiently taking care of customers! I will drive out of my way to use this location again.

AUSTIN D. 
Clasificación:
5.0

The 26ft truck I used the power steering was pretty bad. But other wise good as expected.

EDWARD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

Rent again.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

The gentleman that I returned the truck to was friendly and efficient.

Lorraine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Montorian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

linda G. 
Clasificación:
1.0

I couldn't finish using the Uhaul because the radiator started over heating and the uhaul started smoking . Horrible experience! Never again !

Nancy S. 
Clasificación:
3.0

Uhaul drop off was confusing. Contract stated parma location drop off while the Uhaul reservation stated otherwise. Again, paid extra to drop off at a closer location (Parma)

Lauren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K.  |  Overall Experience 
Clasificación:
1.0

I am extremely disgusted at the service by UHaul. My reserved truck was not there I had to change all my plans, get a different set of people to move for me for the following day then to top it off the 50 dollars that was supposed to get credit to my account could not because the reservation was cancelled by uhaul. I had to pay the truck rental the following day. Four days later I still can't get the credit I was promised, I waited on hold for thirty minutes just to talk to someone that didn't know what she was doing.

RICARDO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
4.0

The sales person did not pay attention very well. The paperwork had the drop off location as my home address and did not have the correct drop off location either. This, in turn did not give the discount the online order offered for using an alternate drop off location. The customer service call center was extremely slow. Wait time was over an hour to call and fix the mistakes. It has been two weeks and I had to call today to check on the refund still.

JOHN C. 
Clasificación:
5.0

Staff is good. Always nice and friendly.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathlene A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben K.  |  Overall Experience 
Clasificación:
5.0

Staff member was very polite very helpful

William T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK P. 
Clasificación:
3.0

Stop charging extra added on fees after the uhaul was returned and passed inspection

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

Please take this statement with I make a true and honest statement. This place I used on Brookpark Road is the greatest place in this planet. I mean this totally. The people are wonderful, they help you totally. I will recommend this place to everyone.

CURTIS W.  |  Overall Experience 
Clasificación:
5.0

Track the u-box to be able to tell customer where it is when late.

Robert V. 
Clasificación:
5.0

Nothing. The young man that helped us with the trailer was very kind and I appreciate that. The gal that helped us picking up the truck was excellent. It helps to deal with good people during a stressful time!

MARSHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOLLY C. 
Clasificación:
5.0

Staff very professional. Checking in and out was effortless. Will return in the future for any rental needs.

KIRK P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Maher A. 
Clasificación:
5.0

Bravo Bravo Bravo and just up with the services

DAVID M. 
Clasificación:
5.0

Nada

John M. 
Clasificación:
2.0

Overcharged us and said equipment that was in the truck was missing. Do not recommend. Lied about prices and services. Furniture dolly was bolted and not useable.

Cameron K. 
Clasificación:
5.0

I booked a car trailer to be rented out of a Brunswick location. I was a bit disappointed that I had to drive a half hour In the opposite direction I was heading to brook park. Really wish I could have at the very least returned it to the Brunswick location I wanted to pick it up from. Other than that I had a great experience.

ZACHARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALECIA U. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH K. 
Clasificación:
5.0

Rayan provided excellent customer service. He explained everything and he was professional.

TISHNA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA D. 
Clasificación:
5.0

The vehicle's transmission seemed to be running bad. It stalled on the freeway, was very loud (sounds like exhaust system) and it was knocking! I feel like the truck was unsafe. I managed to finish my haul but I did report the issues to one of the U-Haul employees. Also they didn't have most of the equipment I needed.

JANICE R. 
Clasificación:
5.0

I was speaking two fine gentlemen at the store yesterday, I expressed my feelings about this store to them. Then I found out I was talking to the owner. I must repeat myself again, this facility is the greatest U-Haul store on the planet.

CURTIS W.  |  First Impressions 
Clasificación:
5.0

Service was awesome , greeted me with a smile polite quick service will repeat

JOSHUA C. 
Clasificación:
1.0

When I went to pick up the truck, I was informed that Uhaul had changed my BOOKED reservation for a 15 ‘ truck that I was taking New York City to a 26' semi-truck. Not only was this truck impossible to maneuver in the city, it cost me 4x the amount I planned to spend in gas money. On top of all of that, uhaul changed my drop off location a few hours before I planned to get in which made the drop off incredibly inconvenient as I had to completely re plan my transportation. Not only was this inconvenient, the costumer service rep who informed me was very unprofessional. I am VERY unsatisfied with my uhaul experience. Very very disappointing.

Robert P. 
Clasificación:
5.0

Great experience at this location, pickup was easy and fast

MARK B. 
Clasificación:
3.0

Got online checked out before end of the paid month. After 2 days I get an email with late charge fees and an invoice for next month to pay. Looks like the staff didn't cared much to check online move out requests. All and all good location.

mihail a.  |  Overall Experience 
Clasificación:
3.0

While the facility itself is great, it's pretty crazy the polices UHaul corporate has in place. I reserved a unit and thought that meant I'd be charged and start paying on that date. In fact found out that my unit was given away. This was not listed anywhere visible or clearly noted. On top of that, the month of included storage was taken away because of a policy change, and the website did not reflect any actual units available. Pretty abysmal experience from U-Haul corporate. Half the reason I chose to use U-Haul was because of the month of storage included with truck rental. I could easily pick any other storage facility without that, and plan to look at cheaper options.

Ryan T.  |  First Impressions 
Clasificación:
5.0

The whole staff was very very professional and Mr. Maurice outstanding.if I ever had to use a storage again I'll definitely would come back there,I'll tell my family and friends thanks for your hard work

leroy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B.  |  First Impressions 
Clasificación:
5.0

Amazing staff!!! Just very accommodating and helped made my process so easy. I was stressed when I got there and they literally eased everything!

Ciara J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosetta J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

melvin j.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean

Natalie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie G.  |  Online Move In 
Clasificación:
5.0

The staff was very friendly and helpful.

Kelly S.  |  First Impressions 
Clasificación:
2.0

First I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.

VALERIE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER W.  |  First Impressions 
Clasificación:
5.0

Thank You guys very much.

curtis h.  |  Overall Experience 
Clasificación:
2.0

what we were told for storage what we got was not any where near a 20 foot truck a young girl gave 2 small storage units. Which where not even close I went in and order 2 more same size as the others and this gentlemen gave them to us for a month free, so 8 think out of all good, but you need to know you stuff about.. cubits, and measurements.. or else.. the girl couldn't even figure out where the storage units were located she had to ask someone else.. so that perturbed me a little.. But all was good in the end.. and was taken care of..

Amy P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genises R.  |  First Impressions 
Clasificación:
5.0

Tre experience was good. One comment I have that when I was renting the truck the U-Haul app led me to believe that I was getting a first month free on my storage room. However when arrived at the facility the staff told me that the drive up storage does not qualify for this offer. I will follow up with a phone call.

Vladimir P.  |  First Impressions 
Clasificación:
5.0

Easy access. Good proce

Raynlado C.  |  First Impressions 
Clasificación:
5.0

The service was great they just need to answer the phone instead of taking the phone off the hook with busy tone... I was calling to ask question and I call most of the day while I was at work.. When I get there the person just sitting there messing with cell phone and I call from parking lot just to see if phone was going to ring and still the same thing sounds like phone is off the hook .

RENEE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanilka N.  |  First Impressions 
Clasificación:
5.0

The girl who helped me was very good. She's very courteous and well informed was very helpful.

Tammy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
3.0

Helpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.

Mark J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isadora T.  |  Online Move In 
Clasificación:
5.0

Good people, clean and secure facility. Just had to move to a larger unit elsewhere because it wasn't available here.

Evan B.  |  Overall Experience 
Clasificación:
5.0

Very convenient for my daughter who is going to college in Berea.

Gwendolyn R.  |  First Impressions 
Clasificación:
3.0

Only moved out because we found a much cheaper place near where we store our travel trailer. Our room's locking mechanism jammed easily. But we will visit to buy propane, though the transaction would be easier if you could call the office directly and meet the associate at the pump (where they collect payment anyway) rather than park, mask, and walk through the store. That's because the phones are all routed through a central office.

WILLIAM W.  |  Overall Experience 
Clasificación:
4.0

The only part I had a Issue with is I pulled my Storage early. when I talked to the guy about getting money back I still had 15 days left he told me. He told me to take it up with Mgt on Monday because it was his problem.

Chrissy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Benjamin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T.  |  Overall Experience 
Clasificación:
5.0

This is far better than my previous years experience with U-haul.

Della R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANEL G.  |  First Impressions 
Clasificación:
1.0

I originally had a 5x10x7 unit for $79 a month reserved, I was afraid my stuff would not fit so I asked to upgraded to a 5x15x6 for $139 a month. The unit I was given was 5x10x6, so basically the same as my first reservation. All my my stuff ended up fitting anyway. I need to price changed to $79 a month because I would have just stayed with my original until because they're the same size. The manager said he would fix it but the cost is still showing up as the larger unit on my account. I tried calling 3 times today, I was on hold for 25 minutes and then the call dropped. I tried to resolve the issue before leaving a review.

Nathalie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy H.  |  First Impressions 
Clasificación:
1.0

My access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it

LANETTALARYNE M.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the storage unit and company. The facility was very clean and well lit every time I was there. I knew my belongings were safe with the security available. I would most definitely return if ever I need to store my things again and have already talked to family and friends about how happy I was.

charlene m.  |  Overall Experience 
Clasificación:
2.0

I wanted to be placed in a storage unit outside so that I could drive up and unload. They kept placing me inside in a temperature controlled unit. After 3 attempts, they finally understood what I wanted. They wouldn't show me where my unit was at, and they didn't explain how the security card works. I had to ask them. They didn't seem very motivated to help me. I won't be back after I am done using the unit. It shouldn't be this hard.

Benjamin B.  |  First Impressions 
Clasificación:
5.0

Young Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.

WILLIAM S.  |  First Impressions 
Clasificación:
1.0

I was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone's else's items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there

PHILIP Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James K.  |  Online Move In 
Clasificación:
4.0

Fred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.

Chris E.  |  First Impressions 
Clasificación:
5.0

Great customer service and willingness to help satisfy my moving needs. Very friendly staff.

Joseph D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliane H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  Overall Experience 
Clasificación:
5.0

Thank You

Veronica H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolores W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
3.0

The facility itself was very nice. The staff, not so much. They have an attitude with customers as if they are doing you a favor by working. Also, very behind on paperwork apparently. I closed my storage unit out on December 28, yet they were sending me late notices and late fees on January 10. I requested a phone call when the matter was ultimately solved, still didn't receive that. They also never answer phones at this specific location.

melissa a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  Overall Experience 
Clasificación:
5.0

Beth did a great job finding me a locker great service

karl p.  |  First Impressions 
Clasificación:
4.0

Everyone was very helpful and the facility is very well maintained. Thank you to your customer service representatives for a great experience.

larry s.  |  Overall Experience 
Clasificación:
5.0

Maurice and his staff were very professional, friendly and helpful. The store / office area was clean every time I had gone in there. I would recommend this facility to anyone who asked about needing a place for storage.

BOB G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwaun M.  |  First Impressions 
Clasificación:
4.0

There was one good employee working in the other employee wasn't so great don't know his name but it was a young boy I don't know why he didn't show me where my storage bin was but the other employee which was a girl helped me very not very good okay

MARY B.  |  First Impressions 
Clasificación:
4.0

The bathroom was consistently dirty and/or non-functioning. There is a leak in the roof in the inside loading area. Makes me wonder if the roof isnt leaking elsewhere. Maurice is nice but when I was switched to 24 hr access in the middle of winter and I had trouble getting in (due to lack of communication), I tried to call Maurices phone number which is posted everywhere several times and I got no answer. I called the main uhaul number and they basically said "sorry we cant help you". I believe that communication is lacking with the customer service. Not everything is explained and all employees are not on the same page. Both lockers that I rented, they forgot to remove the zip ties from the storage doors. There always seems to be some sort of computer issues. One employee just said "our computers are going down it seems" in the middle of accommodating a customer and that its kind of a regular occurrance. If trying to call the facility or seeing them in person, the wait times are usually atrocious. There always seems to be new employees. The climate controlled units and loading zone (with carts) is pretty nice though. Ive never seen such a set up but it makes moving in and out so easy.

heidi t.  |  Overall Experience 
Clasificación:
3.0

When uhaul on Lorain didn't have storage like promised I had to go to this one, prices for same facility were $40 higher, and they tried to make me buy there lock, they only allow a certain kind you can use, I already had that one so didn't have to purchase there's but what a scam don't tell you any of this before so you can decide... I feel with a big company it should be the same at every location...

Michelle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL H.  |  Overall Experience 
Clasificación:
5.0

I would recommend U-Haul in a heart beat

Mary S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kimyette f.  |  Overall Experience 
Clasificación:
5.0

I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

valerie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

martin o.  |  Overall Experience 
Clasificación:
5.0

Really excellent service!!

Jani M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen K.  |  First Impressions 
Clasificación:
5.0

Staff was extremely friendly and helped whenever I needed it! Facility was was very clean and well maintained! Would use again!

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

Only hard part was getting ahold of anyone over the phone. I physically came in to ask my questions. Called all weekend and waited 20-30 minutes before hanging up after all the prerecorded "someone will be with you shortly

Julie P.  |  First Impressions 
Clasificación:
5.0

Quick process, friendly helpful staff. Reasonable prices. A+ service

KENNETH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L.  |  First Impressions 
Clasificación:
5.0

All my storage needs ,were well taken care OF!

andrea b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE S.  |  Overall Experience 
Clasificación:
5.0

Everybody was very helpful explained everything in a way you could understand everything was clean and safe

martin o.  |  First Impressions 
Clasificación:
4.0

It’s a nice storage unit but very expensive

adrianne H.  |  First Impressions 
Clasificación:
5.0

They made this transition very easy. I was so impressed by the costumer service. I will recommend this facility to my friends and family. They made sure I knew everything up front. It's very clean. I am a very satisfied customer!!

Richard M.  |  First Impressions 
Clasificación:
5.0

Website needs to better show keypad locations. All communications reference a gate despite Brookpark entrances having no gates.

Glen H.  |  Online Move In 
Clasificación:
5.0

My customer rep was very helpful and knowledgeable about the facility

steve t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorita L.  |  Online Move In 
Clasificación:
5.0

I was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul

Iris R.  |  First Impressions 
Clasificación:
5.0

Everyone was so nie.

alice R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Callan O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C.  |  First Impressions 
Clasificación:
4.0

I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Andrew C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K.  |  Overall Experience 
Clasificación:
5.0

This was an outstanding and convenient place to store my daughter’s college stuff.

gwendolyn r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariana G.  |  Overall Experience 
Clasificación:
1.0

I moved out online on the 10th and the people that worked there never looked at the emails to check me out.. So now they said I didn't move out till the 15th now they trying to charged me 76$ for extra day or 2 ..dont be a customer with them they are out to rob you

Peter L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia s.  |  First Impressions 
Clasificación:
5.0

Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

Samantha M.  |  First Impressions 
Clasificación:
5.0

The staff and store manager were very accommodating to my needs. When there was a question about a turn signal not working the store manager came outside to correct it by switching out the tow-dolly with another one. I have since then used the offer for a storage unit and just recently got a second one to rent. Very clean store and outside parking lot and the areas around the storage units.

BOB G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla O.  |  First Impressions 
Clasificación:
5.0

I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can't remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can't thank those staff members enough.

Nancy B.  |  First Impressions 
Clasificación:
5.0

The girl that helped me explained everything very well and she was pretty ❤️

Peter L.  |  First Impressions 
Clasificación:
5.0

The person who rented me my unit was extremely courteous (even though I came in around closing time) and was able to answer all of my questions. She is a true asset to Uhaul! I did not even consider another storage business after speaking with her!

HAROLD D.  |  First Impressions 
Clasificación:
2.0

Storage unit I was assigned at the location was dirty and has trash in it. I am not putting my stuff in the unit until its cleaned out and disinfected. I will be calling the location tomorrow to complain and ask that the issue be addressed. I have pictures and would be glad to share them if needed

Scott B.  |  First Impressions 
Clasificación:
5.0

Staff extremely friendly.

Barbara H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

burniece b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

gwendolyn r.  |  First Impressions 
Clasificación:
5.0

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula a.  |  First Impressions 
Clasificación:
5.0

Mikayla was amazing! She was helpful and very informative!!!

Amanda W.  |  First Impressions 
Clasificación:
5.0

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

william e.  |  First Impressions 
Clasificación:
5.0

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Larry O.  |  First Impressions 
Clasificación:
5.0

Efficient

Brian M.  |  First Impressions 
Clasificación:
5.0

Rational and courteous staff. Very clean and well run facility

thomas v.  |  First Impressions 
Clasificación:
5.0

very happy with u-hall!!

Sharon Z.  |  First Impressions 
Clasificación:
5.0

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Michael C. | Reservación
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