Comentarios del cliente para U-Haul Self-Storage of Parma

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Self-Storage of Parma

Grado total:

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Richard W. en

Grado:

El cliente no dejó un comentario.

Bonnetta A. en

Grado:

nothing different at this this ...the team at this location are awesome....knowledgeable, sense of humor ,friendly, very accomodating

pat K. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Truck was ready to go. Will be using the same size truck when I move

lea K. en

Grado:

Very accommodating and great!

Justin D. en

Grado:

Took over a month for my stuff to arrive and still waiting for info about refunding for days my stuff was late.

Mirela S. en

Grado:

El cliente no dejó un comentario.

Amy F. en

Grado:

Everything was great here - no complaints! Staff was very friendly and both move in and move out were easy!

D'Neisha M. en

Grado:

El cliente no dejó un comentario.

KEVIN G. en

Grado:

thank you

Patricia C. en

Grado:

Was never told of a $21 charge for after hour drop off. The CSR said just leave the keys in the box and we would be good. They never checked the truck they gave us when it was dropped off and a dolly was laying in the floor so the charged me an additional $7 when I td them I didnt need a dolly because we had 2 of our own. There dolly wasnt even secured just laying in truck. I was charged almost $30 over what I was quoted. I will go somewhere else next time

Edward G. en

Grado:

El cliente no dejó un comentario.

Nancy D. en

Grado:

El cliente no dejó un comentario.

Jose M. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

Trucks need to smell better.

frank M. en

Grado:

El cliente no dejó un comentario.

Daniel L. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

El cliente no dejó un comentario.

brittany S. en

Grado:

El cliente no dejó un comentario.

paula a. en

Grado:

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

marcellas M. en

Grado:

My boxes didn't come for 3 days. After I pad 2600. There was no support.

George N. en

Grado:

El cliente no dejó un comentario.

Jacee H. en

Grado:

El cliente no dejó un comentario.

edith F. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

Nothing Everything was great

Muyuan M. en

Grado:

El cliente no dejó un comentario.

Tiketa D. en

Grado:

A dolly should automatically come with the use of the truck for FREE!!! Why charge for everything little thing!!

Michael P. en

Grado:

El cliente no dejó un comentario.

Ted T. en

Grado:

Unbeatable value.

Daniel R. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

I rented the largest storage unit for a year and spent $3,000. I should have been able to get a discount on the moving truck at least if not a free rental. While the unit and truck rental was good this gave me a bad taste in my mouth for someone I feel has invested a lot into your facility

jasmine H. en

Grado:

I ordered a furniture dolly and it was not in the back of the truck when we got to the furniture place. I called but no one picked up and it was close to closing time. So I called once more, someone else at a different store picked up and documented that there was no dolly. But it was definitely needed for the furniture and it just made my sister and I life that night a living hell!

Carl T. en

Grado:

El cliente no dejó un comentario.

natalya M. en

Grado:

El cliente no dejó un comentario.

paula a. en

Grado:

Great experience

Kelley K. en

Grado:

El cliente no dejó un comentario.

Edward S. en

Grado:

El cliente no dejó un comentario.

fred m. en

Grado:

The staff was great and the facilities are very clean

Gary K. en

Grado:

Easy registration and even walked away saving a few dollars...

Janet S. en

Grado:

El cliente no dejó un comentario.

GARY Z. en

Grado:

Excellent quick and efficient employees and service.Very large area to park and operate . Great Place.

JOSEPH J K. en

Grado:

El cliente no dejó un comentario.

justin M. en

Grado:

Accuracy of information

Tisa M. en

Grado:

Excellent service and price point. Thanks!

Danylo L. en

Grado:

El cliente no dejó un comentario.

Jeffrey J. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

El cliente no dejó un comentario.

Lawrence D. en

Grado:

El cliente no dejó un comentario.

Patricia A. en

Grado:

El cliente no dejó un comentario.

karen B. en

Grado:

El cliente no dejó un comentario.

Pat S. en

Grado:

i would like to say that the clerk that waited on me, Scott Clark Jr at the 10701 Brookpark Road facility, was very nice, professional and helpful. He made sure i understood the trailer, return process and pricing. He is an extremely valuable asset to your team!!!!

Teresa K. en

Grado:

Not sure if there is anything more you could do. The staff was friend, and courteous, they were very helpful and efficient, as well. I would definitely use this location again.

Jennifer J. en

Grado:

El cliente no dejó un comentario.

jack S. en

Grado:

El cliente no dejó un comentario.

marie M. en

Grado:

Large, clean, employees very helpful!

Vanessa D. en

Grado:

I love the staff at the UHaul on brookpark road

Elton B. en

Grado:

It was a very "moveing" experience!

Susan H. en

Grado:

Everything is fine

Patricia A. en

Grado:

El cliente no dejó un comentario.

Lee G. en

Grado:

None

Amanda W. en

Grado:

Mikayla was amazing! She was helpful and very informative!!!

Lee G. en

Grado:

Maybe coffee or area to sit while you wait to be service.

Brian G. en

Grado:

El cliente no dejó un comentario.

Brian G. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

I notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.

David H. en

Grado:

Very helpful and curitious

Jessica C. en

Grado:

The staff can use more training in customer service

LaVita B. en

Grado:

I am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!

Hayley J. en

Grado:

Have employees that dont act like they hate their life or hate their job. The gentleman that checks us out made us feel like we made him go out of his way. He was an african american guy, the guy that checked us in , made us feel welcome when we brought the truck back and joked with us.

kenneth B. en

Grado:

El cliente no dejó un comentario.

nancy V. en

Grado:

Very helpful & fast.

CHRISTINE M. en

Grado:

I did it online as I was picking up before hours....I entered all the info online prior and when picking up I had to enter it all again, wait for an advisor to approve my request,take photos in the freezing cold...I will never do the online pick up again...took too long

Tom R. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

Great facilities

Joseph M. en

Grado:

Uhaul has turned into a scam, they should accept driver's insurance and the lock I had was better than the locks they forced me to buy. Forcing customers to buy your junk is a crime.

Michele A. en

Grado:

El cliente no dejó un comentario.

Tanya H. en

Grado:

El cliente no dejó un comentario.

Jeff A. en

Grado:

El cliente no dejó un comentario.

Bobby S. en

Grado:

Great customer service!

Nicole B. en

Grado:

There was some wet substance in the back of the van.

Tanya H. en

Grado:

El cliente no dejó un comentario.

Catherine B. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

My CSR, Kristle, was awesome. She reserved me the day before. Got me checked out real quick and made sure I was good. Upon returning, I had the pleasure of seeing her again. She got me checked in an on my way. My fav store and staff

Dustin R. en

Grado:

El cliente no dejó un comentario.

mark M. en

Grado:

El cliente no dejó un comentario.

Colleen B. en

Grado:

Crissy was great very thank you stressful enough moving in the fall weather

Adonis H. en

Grado:

El cliente no dejó un comentario.

Jacqueline E. en

Grado:

El cliente no dejó un comentario.

Judi H. en

Grado:

we found the staff helpful and the delivery crews to be very good at placing our unit each time to make it as easy as possible for us.#1 (refreshing to tip someone who deserves it ! )

slavia S. en

Grado:

Service was very nice, the truck didn’t have any issues. Thank you so much for your good service!

Karina P. en

Grado:

El cliente no dejó un comentario.

Tayanna J. en

Grado:

Very friendly and kind. Very welcome would definitely recommend this place ??

Harjit K. en

Grado:

Is not any thing improve people like good service is my first time I like U-Haul service thank u....??

michael W. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

Staff was extremely helpful and professional. Will definitely be making this my main U-Haul destination. Thank you to all their employees!

Roberto O. en

Grado:

El cliente no dejó un comentario.

malgorzata G. en

Grado:

Thank you Maurice and your team for turning a horrible situation into a positive one. Maurice was able to provide me with a truck when I called panicked when the location Sunoco on State Rd in Parma was not open although I had the time and confirmation for pick up. After waiting for an hour and calling every location trying to find a truck I was exhausted and ready to cry! I went back to the Sunoco gas station after we moved to ask why no one was here and the guy said “too bad. ! Just call customer service to get your money back ! “ What a horrible place and person. Thank you again Tiedeman Rd team for your help. I would not been able to move without you!

Karen T. en

Grado:

El cliente no dejó un comentario.

Kirk M. en

Grado:

Easy in and easy out. No problems - the first Uhaul location to earn this distinction.

Jose T. en

Grado:

Everything was handle professionally

Tanya H. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

Get rid of the staff at Lake Oswego warehouse they screwed up my boxes in that they had mice in one of the boxes broken lock on the pod . messed up my autopay

Ana P. en

Grado:

None good customer services

John K. en

Grado:

El cliente no dejó un comentario.

Judith G. en

Grado:

El cliente no dejó un comentario.

Josh H. en

Grado:

Maurice and Erik were very helpful with my rental. Everyone was friendly and the store and truck were both very clean. A smooth process. Excellent customer service.

Linda L. en

Grado:

Maurice and his team were knowledgeable and very helpful. I would recommend this location. Thanks for the great service.

August A. en

Grado:

The guy who helped us was so nice and helpful!

RON C. en

Grado:

El cliente no dejó un comentario.

Denise P. en

Grado:

I was very impressed with Uhaul. Schedule long was a breeze both For pick up and drop off. Everyone was so friendly and accommodating

Bobby H. en

Grado:

Tried to use self check in. Spent 20 minutes following directions and taking the same pictures over and over again just for the system to tell us it could not authenticate and we had to go inside. Whatever girl you had working behind the counter was such a bitch you would have thought her moving truck was being held up, not ours. She couldnt explain why the self check in didnt work for us since all the information on her screen was correct. After her nasty attitude we finally got our truck, 40 minutes after our scheduled pick up time. We rented the truck for 2 days and the second evening/night the lights in the back went out. We had to move all of our things in the dark. Will NEVER ever use Uhual again. Penske is where its at.

Samar S. en

Grado:

All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Robin R. en

Grado:

no problems

Carol s. en

Grado:

Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

David H. en

Grado:

Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

Troy T. en

Grado:

Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You

william e. en

Grado:

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

tamara c. en

Grado:

The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

Larry O. en

Grado:

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Brian M. en

Grado:

Efficient

Kathy l. en

Grado:

The storage unit completely met our needs! Thank you!

Amy L. en

Grado:

Very helpful staff

JAMIE R. en

Grado:

Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

Kathy l. en

Grado:

Very smooth process to reserve and rent. Storage unit accessible and clean.

Karen T. en

Grado:

Very nice place

david c. en

Grado:

The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

lisa s. en

Grado:

Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

BILL M. en

Grado:

Your manager helped me through a difficult move. I like the direction your company is taking

Ireene W. en

Grado:

This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Betsy L. en

Grado:

Good

Savannah H. en

Grado:

Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

wayne t. en

Grado:

Thank you

Aaron B. en

Grado:

Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Sharron W. en

Grado:

We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Theodore W. en

Grado:

Not good at all

Thomas V. en

Grado:

Professional and courteous staff. Very helpful. Very clean and secure facility

thomas v. en

Grado:

Rational and courteous staff. Very clean and well run facility

Heather G. en

Grado:

sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Sharron M. en

Grado:

Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

eric p. en

Grado:

Was a great location and service. Staff was excellent!

Korrin W. en

Grado:

Great

kathleen c. en

Grado:

Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

JAMES H. en

Grado:

Great service by the team of workers there,Thank You.

John S. en

Grado:

Very helpful

Sharon Z. en

Grado:

very happy with u-hall!!

Kate K. en

Grado:

Would definitely recommend!

marianne k. en

Grado:

I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

brian h. en

Grado:

Good experience overall. Would use this service again.

Wilma G. en

Grado:

Thank u for good service

Freddy C. en

Grado:

Always clean and secure with friendly and helpful staff.

lillian d. en

Grado:

Thank you

dane h. en

Grado:

Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

Michelle W. en

Grado:

Great customer service

elaine p. en

Grado:

We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

jon s. en

Grado:

staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

Darlene M. en

Grado:

excellent customer service

Brian S. en

Grado:

Quick and friendly service!

Betty S. en

Grado:

All agents were courteous and knowledgeable! Very easy access to my unit!

Tyler B. en

Grado:

Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Zachary W. en

Grado:

The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

matt q. en

Grado:

Messed up our delivery and was forced to wait a day

Melissa H. en

Grado:

Everything was excellent. Thanks

Edward N. en

Grado:

Pleasure to deal with very helpful

sonya w. en

Grado:

My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

Michael C. en

Grado:

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Sue K. en

Grado:

This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Matilde T. en

Grado:

The service was amazing tkns for you help

HALLI W. en

Grado:

The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

toni m. en

Grado:

The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

Otis J. en

Grado:

Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

WILLIE H. en

Grado:

The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

mallary w. en

Grado:

I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

John L. en

Grado:

The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

Win M. en

Grado:

Service was great, good communication

sonya w. en

Grado:

I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

Tom R. en

Grado:

Excellent Staff !!!!!

Raymond g. en

Grado:

Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Kevin K. en

Grado:

Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Daniel A. en

Grado:

The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Michelle H. en

Grado:

The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Kristin b. en

Grado:

I think they do a wonderful job taking care of customers

CAROLYN G. en

Grado:

UHaul delivered our goods from California to Ohio just as promised.

Joe P. en

Grado:

Don’t plan on ever returning

Abraham B. en

Grado:

With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Valerie L. en

Grado:

I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

jose r. en

Grado:

Everything is ok for now

joshua y. en

Grado:

Nice

Patricia F. en

Grado:

I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

kenneth w. en

Grado:

Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

Debbie L. en

Grado:

Nice and clean place

Margaret M. en

Grado:

excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Ronald S. en

Grado:

We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

amber b. en

Grado:

Amazing place, amazing staff. Would definitely recommend to anyone!

Denise H. en

Grado:

I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Susan C. en

Grado:

Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service