Comentarios del cliente para U-Haul Self-Storage of Parma

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Self-Storage of Parma

Grado total:

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Lisa D. | Overall Experience |
Grado:

I stopped in to discontinue my auto- withdrawal since I was moving and could finally empty my storage. The rep kindly removed it in the system and told me the date in which I had to empty it. Then i received calls declaring I was late on my payment. They said they would update the notes in the system. When I arrived, my lock was double locked by theirs... my unit number was lit up on the board in the office area. I felt like a criminal. I told them as much too. Also, the snow accumulation around the unit was bad and it was so icy, my elbow is still bruised from losing my footing when getting out of the truck. Place could be 5 stars if they just paid attention to the details. hen

orlando r. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Nagi E.
Grado:

Mr Moruce was very helpfull so the girl checked me in.

Lauren W.
Grado:

El cliente no dejó un comentario.

Kris W.
Grado:

El cliente no dejó un comentario.

Cory P.
Grado:

Truck seemed dirty, likely just old, however some of the interior was damaged and after driving a mile away I discovered one of the headlights was damaged and hanging out.

Sandy R.
Grado:

El cliente no dejó un comentario.

BILL A.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Very friendly and helpful staff, they made the pickup and drop off transactions very smooth and easy. Very nice facility and equipment

Ashley W.
Grado:

The location is convenient but the staff Does not seem eager to help. Our trucks windows were dirty, it shook to the point we thought it would break down then the engine light came on. Overall not the best experience but it got us from point A to B without any other option.

David P.
Grado:

Mikayla Mlady took care of everything from start to finish. She was professional, answered all of our questions, and told us about the current promotions available. I will rent from this location again and hope to be assisted by Mikayla on my next visit.

Roger O.
Grado:

I didn’t have anything to complain about. All went smooth.

Kevin G.
Grado:

THE TRUCK FRONT END WAS ALLL OVER THE ROAD....COULD NOT USE IT BUT 1 TRIP........UNSAFE TO DRIVE...THE MANGER GAVE ME NO $$ BACK.. AND DID NOT COME OUT OF HIS OFFICE TO TALK TO ME!!!!!.THE TRUCK SHOULD GET FIX....ONLY PUT 15 MILES ON IT....I WILL NOT GO BACK TO THE LOCATION

Debra R.
Grado:

El cliente no dejó un comentario.

Ricky R.
Grado:

El cliente no dejó un comentario.

PAM H.
Grado:

I dropped it off after hours.

Merle F.
Grado:

El cliente no dejó un comentario.

Angelo R.
Grado:

Everything was great. Great experience!

jose R.
Grado:

El cliente no dejó un comentario.

Ronald M.
Grado:

nothing

Wendy H.
Grado:

Rates higher than most of uhual in area. No way odometer reads miles correctly...Truck was old and ran horribly. Wouldn't start twice..

Bob B.
Grado:

I ordered my truck online and bought a mattress bag to be picked up earlier than the truck so I could have it ready for the move. Well I get to the store and the girl at the counter tried to give me the wrong bag and when I asked for the one I ordered and PAID FOR, I was told they were out because someone came in earlier and bought all of them. I ended up having to buy the cheaper one and asked to be refunded for the one I ordered but never got it. Then the online pickup for the truck was a pain and took forever. Definitely not the easy way I had hoped for. Finally after all that, i ended up needing to extend my rental (originally thought 6 hours was plenty of time but I was wrong) and when I called the person on the phone was rude and had an attitude because I wanted to extend the rental for the entire 24 hours that I was allowed. The truck was nice and clean so at least there’s that but definitely need to improve in customer service and not sell stuff that was already purchased.

Andrew B.
Grado:

Everyone I dealt with was very helpful. I would recommend this location.

Nikolay K.
Grado:

Thank you great job Scotty

Angie U. | First Impressions |
Grado:

None

joe S.
Grado:

El cliente no dejó un comentario.

Kimberly P.
Grado:

Gas was put in the truck yet they tried charging me an extra $20 for gas when the truck was given to me af below 1/2 tank. And 99 cents a mile is a ridiculous amount

Deborah W.
Grado:

El cliente no dejó un comentario.

James W.
Grado:

El cliente no dejó un comentario.

Kim P.
Grado:

Everybody was knowledgeable and friendly has a great assortment of moving products

James S.
Grado:

Great, well-trained staff, super clean store. No hassles, no lines, it was a great experience. Historically, when I've rented vehicles, it has taken 20 minutes to go through all the rigamarole of the paperwork, waiting around, upsells, etc... At this location, it was in and out in a couple minutes. Excellent!

Virginia M. | First Impressions |
Grado:

none right now

ANITA C.
Grado:

El cliente no dejó un comentario.

ANITA C. | First Impressions |
Grado:

The employees were very helpful. Was dropping off at this location after driving from Kentucky. Very stressful day. They were very kind and showed where my storage unit was and how to use alarm.

ANITA C.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

The van was clean, new and worked well for my moving experience. However, customer service was extremely rude at both pick-up and drop off by two different agents.

Mary V.
Grado:

El cliente no dejó un comentario.

David M. | First Impressions |
Grado:

Haul has come a very long way. Very well organized, very impressed with the size of the operation and services they provide. Great job Uhaul, will do it again. R. David Malone

Richard W.
Grado:

El cliente no dejó un comentario.

Bonnetta A.
Grado:

nothing different at this this ...the team at this location are awesome....knowledgeable, sense of humor ,friendly, very accomodating

John H.
Grado:

Truck was ready to go. Will be using the same size truck when I move

Mirela S.
Grado:

El cliente no dejó un comentario.

Amy F. | Overall Experience |
Grado:

Everything was great here - no complaints! Staff was very friendly and both move in and move out were easy!

D'Neisha M.
Grado:

El cliente no dejó un comentario.

KEVIN G. | First Impressions |
Grado:

thank you

Patricia C.
Grado:

Was never told of a $21 charge for after hour drop off. The CSR said just leave the keys in the box and we would be good. They never checked the truck they gave us when it was dropped off and a dolly was laying in the floor so the charged me an additional $7 when I td them I didnt need a dolly because we had 2 of our own. There dolly wasnt even secured just laying in truck. I was charged almost $30 over what I was quoted. I will go somewhere else next time

Edward G.
Grado:

El cliente no dejó un comentario.

Jose M.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

Trucks need to smell better.

frank M.
Grado:

El cliente no dejó un comentario.

Daniel L.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

El cliente no dejó un comentario.

brittany S.
Grado:

El cliente no dejó un comentario.

paula a. | First Impressions |
Grado:

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

marcellas M.
Grado:

My boxes didn't come for 3 days. After I pad 2600. There was no support.

George N.
Grado:

El cliente no dejó un comentario.

Jacee H.
Grado:

El cliente no dejó un comentario.

edith F.
Grado:

El cliente no dejó un comentario.

Robert T.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

Nothing Everything was great

Muyuan M.
Grado:

El cliente no dejó un comentario.

Tiketa D.
Grado:

A dolly should automatically come with the use of the truck for FREE!!! Why charge for everything little thing!!

Michael P.
Grado:

El cliente no dejó un comentario.

Ted T.
Grado:

Unbeatable value.

Daniel R.
Grado:

El cliente no dejó un comentario.

Kenneth K.
Grado:

I rented the largest storage unit for a year and spent $3,000. I should have been able to get a discount on the moving truck at least if not a free rental. While the unit and truck rental was good this gave me a bad taste in my mouth for someone I feel has invested a lot into your facility

jasmine H.
Grado:

I ordered a furniture dolly and it was not in the back of the truck when we got to the furniture place. I called but no one picked up and it was close to closing time. So I called once more, someone else at a different store picked up and documented that there was no dolly. But it was definitely needed for the furniture and it just made my sister and I life that night a living hell!

Carl T.
Grado:

El cliente no dejó un comentario.

natalya M.
Grado:

El cliente no dejó un comentario.

paula a. | Overall Experience |
Grado:

Great experience

Kelley K.
Grado:

El cliente no dejó un comentario.

Edward S.
Grado:

El cliente no dejó un comentario.

fred m. | First Impressions |
Grado:

The staff was great and the facilities are very clean

Gary K.
Grado:

Easy registration and even walked away saving a few dollars...

GARY Z.
Grado:

Excellent quick and efficient employees and service.Very large area to park and operate . Great Place.

JOSEPH J K.
Grado:

El cliente no dejó un comentario.

justin M.
Grado:

Accuracy of information

Danylo L.
Grado:

El cliente no dejó un comentario.

Jeffrey J.
Grado:

El cliente no dejó un comentario.

Raymond B.
Grado:

El cliente no dejó un comentario.

Lawrence D.
Grado:

El cliente no dejó un comentario.

Patricia A.
Grado:

El cliente no dejó un comentario.

karen B.
Grado:

El cliente no dejó un comentario.

Pat S.
Grado:

i would like to say that the clerk that waited on me, Scott Clark Jr at the 10701 Brookpark Road facility, was very nice, professional and helpful. He made sure i understood the trailer, return process and pricing. He is an extremely valuable asset to your team!!!!

Teresa K.
Grado:

Not sure if there is anything more you could do. The staff was friend, and courteous, they were very helpful and efficient, as well. I would definitely use this location again.

Jennifer J.
Grado:

El cliente no dejó un comentario.

jack S.
Grado:

El cliente no dejó un comentario.

marie M.
Grado:

Large, clean, employees very helpful!

Vanessa D. | Overall Experience |
Grado:

I love the staff at the UHaul on brookpark road

Elton B.
Grado:

It was a very "moveing" experience!

Susan H.
Grado:

Everything is fine

Patricia A.
Grado:

El cliente no dejó un comentario.

Lee G. | Overall Experience |
Grado:

None

Amanda W. | First Impressions |
Grado:

Mikayla was amazing! She was helpful and very informative!!!

Lee G.
Grado:

Maybe coffee or area to sit while you wait to be service.

Brian G.
Grado:

El cliente no dejó un comentario.

Brian G.
Grado:

El cliente no dejó un comentario.

Brian D. | Overall Experience |
Grado:

I notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.

David H. | Overall Experience |
Grado:

Very helpful and curitious

Jessica C.
Grado:

The staff can use more training in customer service

LaVita B. | Overall Experience |
Grado:

I am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!

Hayley J.
Grado:

Have employees that dont act like they hate their life or hate their job. The gentleman that checks us out made us feel like we made him go out of his way. He was an african american guy, the guy that checked us in , made us feel welcome when we brought the truck back and joked with us.

kenneth B.
Grado:

El cliente no dejó un comentario.

nancy V.
Grado:

Very helpful & fast.

CHRISTINE M.
Grado:

I did it online as I was picking up before hours....I entered all the info online prior and when picking up I had to enter it all again, wait for an advisor to approve my request,take photos in the freezing cold...I will never do the online pick up again...took too long

Tom R.
Grado:

El cliente no dejó un comentario.

Michael N. | Overall Experience |
Grado:

Great facilities

Joseph M.
Grado:

Uhaul has turned into a scam, they should accept driver's insurance and the lock I had was better than the locks they forced me to buy. Forcing customers to buy your junk is a crime.

Michele A.
Grado:

El cliente no dejó un comentario.

Tanya H.
Grado:

El cliente no dejó un comentario.

Jeff A.
Grado:

El cliente no dejó un comentario.

Bobby S.
Grado:

Great customer service!

Nicole B.
Grado:

There was some wet substance in the back of the van.

Tanya H.
Grado:

El cliente no dejó un comentario.

Anthony H.
Grado:

My CSR, Kristle, was awesome. She reserved me the day before. Got me checked out real quick and made sure I was good. Upon returning, I had the pleasure of seeing her again. She got me checked in an on my way. My fav store and staff

Dustin R.
Grado:

El cliente no dejó un comentario.

mark M.
Grado:

El cliente no dejó un comentario.

Colleen B.
Grado:

Crissy was great very thank you stressful enough moving in the fall weather

Samar S. | Overall Experience |
Grado:

All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Robin R. | Overall Experience |
Grado:

no problems

Carol s. | First Impressions |
Grado:

Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

David H. | Overall Experience |
Grado:

Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

Troy T. | Overall Experience |
Grado:

Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You

william e. | First Impressions |
Grado:

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

tamara c. | Overall Experience |
Grado:

The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

Larry O. | First Impressions |
Grado:

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Brian M. | First Impressions |
Grado:

Efficient

Kathy l. | Overall Experience |
Grado:

The storage unit completely met our needs! Thank you!

Amy L. | Overall Experience |
Grado:

Very helpful staff

JAMIE R. | First Impressions |
Grado:

Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

Kathy l. | First Impressions |
Grado:

Very smooth process to reserve and rent. Storage unit accessible and clean.

Karen T. | Overall Experience |
Grado:

Very nice place

david c. | First Impressions |
Grado:

The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

lisa s. | First Impressions |
Grado:

Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

BILL M. | Overall Experience |
Grado:

Your manager helped me through a difficult move. I like the direction your company is taking

Ireene W. | Overall Experience |
Grado:

This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Betsy L. | Overall Experience |
Grado:

Good

Savannah H. | Overall Experience |
Grado:

Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

wayne t. | Overall Experience |
Grado:

Thank you

Aaron B. | Overall Experience |
Grado:

Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Sharron W. | Overall Experience |
Grado:

We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Theodore W. | Overall Experience |
Grado:

Not good at all

Thomas V. | Overall Experience |
Grado:

Professional and courteous staff. Very helpful. Very clean and secure facility

thomas v. | First Impressions |
Grado:

Rational and courteous staff. Very clean and well run facility

Heather G. | Overall Experience |
Grado:

sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Sharron M. | Overall Experience |
Grado:

Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

eric p. | Overall Experience |
Grado:

Was a great location and service. Staff was excellent!

Korrin W. | Overall Experience |
Grado:

Great

kathleen c. | Overall Experience |
Grado:

Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

JAMES H. | First Impressions |
Grado:

Great service by the team of workers there,Thank You.

John S. | First Impressions |
Grado:

Very helpful

Sharon Z. | First Impressions |
Grado:

very happy with u-hall!!

Kate K. | Overall Experience |
Grado:

Would definitely recommend!

marianne k. | Overall Experience |
Grado:

I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

brian h. | Overall Experience |
Grado:

Good experience overall. Would use this service again.

Wilma G. | Overall Experience |
Grado:

Thank u for good service

Freddy C. | Overall Experience |
Grado:

Always clean and secure with friendly and helpful staff.

lillian d. | Overall Experience |
Grado:

Thank you

dane h. | Overall Experience |
Grado:

Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

Michelle W. | Overall Experience |
Grado:

Great customer service

elaine p. | Overall Experience |
Grado:

We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

jon s. | Overall Experience |
Grado:

staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

Darlene M. | Reservación |
Grado:

excellent customer service

Brian S. | Reservación |
Grado:

Quick and friendly service!

Betty S. | Overall Experience |
Grado:

All agents were courteous and knowledgeable! Very easy access to my unit!

Tyler B. | Overall Experience |
Grado:

Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Zachary W. | Overall Experience |
Grado:

The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

matt q. | Overall Experience |
Grado:

Messed up our delivery and was forced to wait a day

Melissa H. | Reservación |
Grado:

Everything was excellent. Thanks

Edward N. | Overall Experience |
Grado:

Pleasure to deal with very helpful

sonya w. | Overall Experience |
Grado:

My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

Michael C. | Reservación |
Grado:

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Sue K. | Overall Experience |
Grado:

This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Matilde T. | Reservación |
Grado:

The service was amazing tkns for you help

HALLI W. | Overall Experience |
Grado:

The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

toni m. | Overall Experience |
Grado:

The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

Otis J. | Reservación |
Grado:

Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

WILLIE H. | Reservación |
Grado:

The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

mallary w. | Overall Experience |
Grado:

I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

John L. | Overall Experience |
Grado:

The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

Win M. | Overall Experience |
Grado:

Service was great, good communication

sonya w. | Reservación |
Grado:

I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

Tom R. | Overall Experience |
Grado:

Excellent Staff !!!!!

Raymond g. | Overall Experience |
Grado:

Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Kevin K. | Reservación |
Grado:

Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Daniel A. | Overall Experience |
Grado:

The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Michelle H. | Overall Experience |
Grado:

The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Kristin b. | Overall Experience |
Grado:

I think they do a wonderful job taking care of customers

CAROLYN G. | Overall Experience |
Grado:

UHaul delivered our goods from California to Ohio just as promised.

Joe P. | Overall Experience |
Grado:

Don’t plan on ever returning

Abraham B. | Overall Experience |
Grado:

With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Valerie L. | Overall Experience |
Grado:

I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

jose r. | Overall Experience |
Grado:

Everything is ok for now

joshua y. | Overall Experience |
Grado:

Nice

Patricia F. | Overall Experience |
Grado:

I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

kenneth w. | Overall Experience |
Grado:

Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

Debbie L. | Overall Experience |
Grado:

Nice and clean place

Margaret M. | Overall Experience |
Grado:

excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Ronald S. | Overall Experience |
Grado:

We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

amber b. | Overall Experience |
Grado:

Amazing place, amazing staff. Would definitely recommend to anyone!

Denise H. | Overall Experience |
Grado:

I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Susan C. | Overall Experience |
Grado:

Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service

No reviews have been submitted for this location.

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