Customer Reviews for U-Haul of West Town

7,608 comentarios

7209 Kingston Pike SW   Knoxville, TN 37919
(E Of West Town Mall)

(865) 584-8608

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 584-8608

7209 Kingston Pike SW
Knoxville, TN 37919
(E Of West Town Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Rating:
5.0

Excellent Customer Service

Patrick J. 
Rating:
5.0

You can tell that Justin (i think that was his name) runs a good store--very accommodating to customers and his staff

jason W. 
Rating:
5.0

The rep for the reservation was the bomb and upon return Andrew was the bomb.com as well.

Eugene M. 
Rating:
5.0

When I originally selected a U-Haul return location, U-Haul allowed the selection of a place that was out of business and looked like it had been for quite a while! The Kingston Pike location took my return at the last minute with a great attitude. I was so thankful for their help.

Wendelyn T. 
Rating:
1.0

I was quotes $120. When I dropped off I was charges $170, my card has now been charged $170 but you still have a hold for an additional $120 on my account. There was also issues with the kind of card I was using and there was nothing stated on the website and no notification when I used it to reserve the u-haul the first time but you wanted an extra $70 deposit. I will not be renting a trailer from you again and I will not be recommending any of my friends use you either. This has been nothing but trouble since I started trying to book the original u-haul.

Rhea M. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

My truck did not have a dolly or moving blankets. There were designated spaces for them, but nothing there.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Jenniferbeard B. 
Rating:
4.0

Trucks run a little rough, but I suppose that is due to their age and mileage. Staff was very helpful when I had difficulty starting mine.

Ann Whitehead D. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
4.0

Customer did not leave a comment.

Melissa W. 
Rating:
1.0

Customer did not leave a comment.

Liberty V. 
Rating:
1.0

Did not receive furniture pads that I paid for and assistant put the wrong trailer number on my account. So I kept getting calls where I had to explain what trailer I had due to error made by the employee. When I returned the trailer there was confusion because of the trailer number on the papers

Annette L. 
Rating:
2.0

Manager did not teserve the AT and list on line and this created a frantic and time consuming experience.

dennis P. 
Rating:
3.0

Service was great picking it up. Had to get a different truck because of a broken side mirror that impeded safe travels. Second truck was filthy and had a lot of shaking during driving. The seat was so broken down it was hard to have good visual. You'd think $1/mile would give you a clean, safe ride at a minimum. Returning after hours was horrible! Took over an hour. The website did not pull up my rental to check it in. Could not get anyone on the phone. After waiting for what seemed like a very long time, was helped by the chat feature. I rent ALOT of trucks from Uhaul with 2 college kids moving often. This is the worst vehicle and check-in I've ever had. I usually go straight to Uhaul for my needs, but will probably consider other options next time.

David R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I don't know the gentleman's name that helped me but he was great. Very easy and painless to drop off.

arantxa L. 
Rating:
5.0

The female clerk with the long reddish hair gave me a hard time about printing me a paper bill (for my company reimbursement ). She insisted that I use the email but I needed a paper receipt.

Alician B. 
Rating:
3.0

Customer did not leave a comment.

Cynthia L. 
Rating:
1.0

Truck was dirty, I was told the tank was full it was not and when I called no one answered so I ended up having to pay even more in gas than I should have. I reserved a furniture hand truck which they did not have so I had to go buy one. The trucks ac didn't work and the sun visor was broken. All around a bad experience.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

Terri W. 
Rating:
5.0

Have rented here many times and service is always excellent! Vehicles are clean and ready on time. Never any issues. Keep up the great service! Thank you!!

Cheryl N. 
Rating:
1.0

I ordered a 15" truck and got a tand got a 10" while two 15" trucks sat on the lot. Causing me 2 trips, which I wasn't allowed to use the truck for. They pulled my services and declined me an extra day after already gyping me out of my order. Now I am still getting random charges placed on my account. I am contacting my lawyer over this.

Stephanie E. 
Rating:
4.0

Customer did not leave a comment.

Gary Q. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Zach N. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Customer did not leave a comment.

Asadullah A. 
Rating:
5.0

Nothing! Everything and everyone was helpful. I shall return in the future.

Antoinette S. 
Rating:
5.0

Service agent was the best. Very friendly and helpful.

Brian C. 
Rating:
4.0

I have used this location before and was satisfied.

Rosanne A. 
Rating:
5.0

The staff members who waited on me on Tuesday afternoon, May 24, were both courteous and professional. This was my best experience at this location in many years.

David M. 
Rating:
5.0

Good service. The truck was in pretty good shape. Easy drive to Collierville.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Jami S. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
4.0

The online return was not easy to complete.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Please validate that equipment is available if offered. I'd requested an appliance dolly, only to be told at pickup that none were available. This left me in a real bind!

Ray M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

The truck had an incredibly disgusting smell. The right tire low pressure light was on but the staff told us to just drive the truck. The parking lot had large pot holes making it difficult to navigate my personal vehicle and the uhaul truck in and out of the lot.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Needs to be a step added on to the truck that I had it was quite hard to get in and out of

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
1.0

the truck was falling apart and you stole money from me by making me pay $22 for gas when I returned it with more gas then I rented it with. now I have to file a dispute with my bank and go through that whole process.

Edward D. 
Rating:
5.0

It was very quick, easy, and cost effective. Good job!

Michael H. 
Rating:
5.0

Although the app did not work when picking up the truck, it was wonderful when dropping off! Note that we only received 4/12 blankets we rented, which is why only 4 were returned.

Curtis R. 
Rating:
4.0

Service was good. Price was a little high for only using an open trailer for a couple hours. ($40)

Michael B. 
Rating:
2.0

The truck smelled like smoke and had less than 1/4 tank fuel. The seatbelts STUNK like body odor which transferred to our clothes. We reserved an appliance dolly and it was not available - we had to spend our gas money and an extra 90 minutes of time going out of our way to get the dolly (fueling time included....because there wasn't enough fuel in the truck to go anywhere but the gas station.)

David B. 
Rating:
5.0

Customer did not leave a comment.

Angelo B. 
Rating:
5.0

Customer did not leave a comment.

Polan B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

fred D. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Very professional excellent customer service!

Fred W. 
Rating:
5.0

I needed to change reservation at the last minute, they were very accommodating.

Denise L. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Customer did not leave a comment.

Helene R. 
Rating:
5.0

Very friendly. Made the return process simple and QUICK!

Madison M. 
Rating:
5.0

Great customer service team. Quick work and clear communication

Earney S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Bailey T. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Excellent service from everyone I spoke with. Very friendly and very knowledgeable about their equipment.

Steve L. 
Rating:
3.0

See above

luther H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
1.0

Return calls to the customer. I returned my item 1 day early and was told it would be adjusted. They never did the credit - charged me full amount. You can't call store direct and customer service with UHaul takes HOURS to reach. Then disconnected. Finally talked to store and manager was going to call me back. 2 days later ....... Joke!!

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I was charged a $31 fuel fee because the girl who checked in my van did not check it in correctly. I returned to the facility and another employee went to the van with me and verified that the fuel was exactly at the level it should have been. I was refunded the fuel charge.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Bueno muy bueno

oscar R. 
Rating:
5.0

Great customer service and great products

Joseph T. 
Rating:
5.0

FUCK DENVER”S UHAUL AND THE COMMUNIST!!!!! FUCH YOPU

James A. 
Rating:
5.0

No issues in returning the truck to this location. The attendant at the location was pleasant and helpful. I would rent from them again

James H. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

Glen R. 
Rating:
4.0

We requested the truck at a location closer to our home. We expected to have the truck available there. One should have been delivered to that location if they didn't have one available.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
3.0

The guy checking us in was working alone with several customers he was trying to multitask which was making no one move along. The computers were slowing him down. Training your team to focus on one customer at a time will allow them to move more along faster and not make a paying customer feel like they are taking up too much of their time. I just wanted to get my trailer and leave. Because another couple came up asking about boxes he stopped helped them and checked them out next to me. I had to wait my turn in line but he decided to go ahead and help them first. Then once he went outside to help us load to trailer he said he would be right back and he didn't come back. We hooked the trailer up on our own and left

Jennie O. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie Y. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
No reviews have been submitted for this location.

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