Customer Reviews for U-Haul of West Town

7,413 comentarios

7209 Kingston Pike SW   Knoxville, TN 37919
(E Of West Town Mall)

(865) 584-8608

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 584-8608

7209 Kingston Pike SW
Knoxville, TN 37919
(E Of West Town Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience! The kind customer service and speedy delivery was spot on! The employees went outta their way on a super cold morning to help us, and the trailer was top notch! Sturdy, in good shape, hauled like a champ. Plus the store had extra supplies like gloves & a get along! We would have been struggling without them. I can def revommend the West Town & Farragut locations. Wrll done!

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
4.0

Although there were several $19.95 per day trucks available, I was told that they are not available for the day and bumped me up to a $ 29.95 truck. When I returned that same day, the $19.95 trucks were still sitting there. Not happy about it. Mileage rate at 99 cents per mile is very steep compared to other truck rental companies.

Michael B. 
Clasificación:
5.0

Have the tank full when you lease out a truck! It would really help to have your truck tank full. On moving day the last thing you want is another chore.

Robert S. 
Clasificación:
5.0

Easy pickup and drop off and the employees were very friendly and helpful.

Dottie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelse V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford D. 
Clasificación:
1.0

I rented a 26' truck for one day starts at 11:30 and I went to return it at 11:10 it was only one guy I wanted for about 30 minutes till he finally got to help me and he charged me for a whole extra day $79 + Tax for being 10 minutes late when in all reality I was just standing in front of him, when I said something the guy told me that he can't do anything about and laughed at me it was very disrespectful I didn't say a word and walked off. I believe his name is Devin. I hope a manager seeing this. Do better.

Beshoy S. 
Clasificación:
5.0

Great customer service!!

Felicia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe P. 
Clasificación:
4.0

All I did was drop off the uhaul truck, but the gentleman who took the vehicle from me was very nice.

SARA P. 
Clasificación:
5.0

Most of the time everything's great. This time the truck was missing the dolly and padding in the weird little bag hanging up on the side. This location is one of the cleanest and well maintained locations I've seen. The guy working the counter I've had to deal with before and he makes it easy and as smooth as possible.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James D. 
Clasificación:
3.0

The gas listed on the receipt was not what was in the vehicle. I took a picture, was showing 3/4 of a tank but the receipt showed 7/8 the which is not true! Maybe only a ten dollar charge but if this happens to every customer then that adds up to a lot of money.

Robin S. 
Clasificación:
5.0

Nothing great service and personal

Wendell C. 
Clasificación:
5.0

Very nice , quick and knowledgeable!

Juan R. 
Clasificación:
5.0

I've always gotten excellent service at West Town U-Haul. I would recommend them to anyone. Gracias.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William EDWARD H. 
Clasificación:
5.0

The van was generally clean and appeared well maintained, but it was a new vehicle with only about 2500 miles on it. So, it is uncertain if it is (or will be) receiving regular maintenance. There were some crumbs in the cup holders and on the front passenger seat, so not clear that it had been vacuumed out after last renter.

Charles R. 
Clasificación:
2.0

When I started the engine, it seemed to be misfiring. I took it out on the road and it had little power. The service engine soon light was on. I completed the project and refueled to find 7 miles per gallon. When I reported this to the employee upon returning the vehicle, he just shrugged his shoulders.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHENA M. 
Clasificación:
3.0

Rental truck was in need of an alignment. The truck sounded as like it had a thousand exhaust leaks. The sales representative wasn't very friendly. He seemed like he didn't want to be there. Probably won't be back to rent a vehicle from this location.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
3.0

The tires were bald and we could not tow our boat out of our yard.

Lydia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonnia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy J. 
Clasificación:
2.0

I've been to this location many times and have never had a problems. Everyone is very nice and helpful. I've probably been there 7 times now. But my visit today (December 30th) went different. Helpful staff but when I returned the Uhaul truck today I was charged an extra $33 for gas because they tried to say that the tank was half full when I got it and it was barely over a quarter of a tank full. Not a crazy amount of money but I've been there many times and never had this problem. Money is tight right now so any extra things like that aren't helpful. Just difficult when I know for a fact it was barely over a quarter and they said it wasn't. I should've taken a picture to prove but I didn't.

Jackson D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

They are great! I will always rent from them

Waleed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

The cell phone application is totally useless. It is asking for passport copy and on top of that it asked me for my old drivers license which State of Tennessee took away from me. If came when the office was closed I would just waste my time. Thanks to the great saff there!!! They resolved my problems!

Jaroslav S. 
Clasificación:
5.0

The dolly had a metal bar that was broken. It was exposed and could have caused a serious accident. If it missed inspection then there must be re-examination of your safety checklist.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

Front desk was super nice, professional and perfect smile. The guy that checks in the trucks was super sexy. Friendly. Definitely need to find something else to haul just see to see these fine gentlemen.

Tanya R. 
Clasificación:
3.0

The rental truck needed mechanical attention. the check engine light was on and it ran very rough. I couldn't figure out how to adjust the mirrors. They seem to have only one position. Otherwise, everything was OK. Staff was friendly and helpful.

Kenneth L. 
Clasificación:
5.0

N/a

Nathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Service was efficient and seamless!

Phillip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan L. 
Clasificación:
5.0

Excellent service that was timely and they were able to help me even after I accidentally reserved the equipment at the wrong location. Great job!

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard M. 
Clasificación:
5.0

Pouring rain at pickup. Employee went out of his way to hook up the trailer and make sure that I stayed out of the downpour. Great spirit! Great job.

Charles B. 
Clasificación:
4.0

Left headlight was out. Right front brake grabbed wirh wheels turned to the right. Manager did not greet appropriately. No smile or welcome. Just basically name , etc. Was better at the turn in.

William B. 
Clasificación:
5.0

Very convenient. Friendly staff.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred S. 
Clasificación:
5.0

Rapid service at counter. Careful hookup to truck

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey N. 
Clasificación:
5.0

Upgrade computer system - took way too long to complete transactions - was not caused by the person serving me as I observed all reps struggling with computer system

bob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
1.0

We rent several times a month and lately they have not had a van after we have had our reservation for several weeks or months in advance. We don't find out until the day of which puts us in a bind. What is being done to deal with this issue?

Sydney W. 
Clasificación:
5.0

Everyone here was pleasant and helpful. They put me at ease and made me laugh.

Anja D. 
Clasificación:
5.0

The guys at this location did everything right! Therefore I can't advise changing anything

Bradley D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J. 
Clasificación:
5.0

Overall the truck got us where we needed to be, but it makes some sounds that sounded like there could be an issue with the drivetrain. The mirrors worked great on the truck, and made me feel like I didn't have to worry about hitting anything. I would definitely rent a U-haul again.

Paul H. 
Clasificación:
5.0

Truck ran but had an abs warning light on and a good driveline vibration. Also, wife found a needle cap in one of the door pockets. If this was a long distance move I feel the truck would have broke down

Charles L. 
Clasificación:
3.0

I am used to your worn out trucks but at least fix your parking lots so customers don't have to dodge a thousand potholes trying to get in……

Eric H. 
Clasificación:
5.0

Great guys working the desk and helping me get my truck!

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Ninguno

MATTHEW F. 
Clasificación:
5.0

This rental was a very pleasant experience, easy, painless, and smooth.

Amy B. 
Clasificación:
4.0

The guys at the counter were great!

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren W. 
Clasificación:
5.0

Customer service was great.

Mark M. 
Clasificación:
5.0

The guys who helped out were top notch. My experience couldn't have been better.

Spencer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA B. 
Clasificación:
5.0

Nothing I can think of

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane G. 
Clasificación:
3.0

There was only one problem and that was there was very low tire pressure in one of the tires. I did not notice the message light until I was already on the road. Thankfully I was with someone that could fill up the tire with air. Other than that everything was great. Driving the truck was very smooth.

Kimberly A. 
Clasificación:
5.0

Good group of people there

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

diana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnathan B. 
Clasificación:
5.0

The rep at the counter was excellent !

Matteo V. 
Clasificación:
2.0

When truck returned, they forgot to issue credit for gas, until I reminded them. Then when he tried to issue credit I asked for a receipt and he admitted he could not get it to take in system. He then called customer service and went on hold for over 45 minutes. He went outside and I answered hold and was told by customer service they would send me a complaint form and did not have authority to give credit for gas. I asked for a supervisor and was put on hold for 10 more minutes. Finally a manager came on and gave me the $20 credit Cheap Operation!

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

When I arrived only one guy was working but he was working as fast as he could. He was efficient, he moved with purpose and he didn't get stressed that it was just him in the moment. Eventually someone else came out and helped but he never slowed down.

LAUREN H. 
Clasificación:
2.0

I reserved a 17' truck and 2 x UBoxes to move houses and store some things that will not fit into my new place. I got to the store this morning and was told they didn't have either of my reserved equipment available. Considering I have to be out of the house I'm moving from within 24 hours, not having storage available when I planned it is unacceptable. Luckily, one of your competitors had storage available and helped me in my time of need. I highly doubt I'll be using UHaul for truck or equipment rental in the future. Thanks.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes R. 
Clasificación:
2.0

Want to charge my card three different times when I showed them pending if it goes through the extra 246 y'all charging me I'm going to be pissed

Samuel J. 
Clasificación:
2.0

My son rented a 20 foot and asked to rent a dolly. Got to the location to move and dolly was not in truck. I drove back to location and they remembered him asking but said they did not charge him. I rented it. They were not professional. I was then charged an extra day even though it was returned with the truck 6 hours later.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet B. 
Clasificación:
2.0

Better maintain your vehicles. Torn seats, engine light on, interior dirty. If I wasn't only going 20 miles I would have brought it back.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime G. 
Clasificación:
5.0

Nothing! I've used this location multiple times. Great service. Thank you.

ARTHUR C. 
No se han enviado comentarios para esta ubicación.

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