Customer Reviews for U-Haul of Wedgewood

9,334 comentarios

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami G. 
Clasificación:
5.0

El cliente no dejó un comentario.

G S R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willetta G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marquita W. 
Clasificación:
5.0

Nothing that comes to my mind. Excellent support !!!

Shankha M. 
Clasificación:
5.0

Nice folks. Thank- you

CHRISTOPHER J. 
Clasificación:
1.0

Rand is perhaps the worst customer service rep I have ever had. He might be good at other things, but he should be removed from interacting with the public immediately. He is very bad at that. If I ever walked in to see him again, I would immediately leave the location.

Billy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAGDI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIEMA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien G. 
Clasificación:
3.0

- I was grossly overcharged. It was corrected with a phone call, but I was overcharged for three items. My bill was 3x what it should have been. I suspect systematic fraud at this location. Whoever doesn't catch it just pays extra.

John L. 
Clasificación:
5.0

Guys in there were great

Mark O. 
Clasificación:
4.0

Customer service is great- in all ways. The only problem is their location. They are squeezed into a very busy intersection making large truck maneuvers tough. BUT, customer service = five stars (out of 5!)

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adia C. 
Clasificación:
5.0

No improvements, great service and friendly professional staff. ¡Gracias!

Kevin B. 
Clasificación:
5.0

Horrible experience. Car was due back at 1:00…I pulled in at 1:35, hoping I could ask for a little grace, since my van had broken down on the way. No one would talk to me, much less help me take my car off the dolly. They charged me for an extra day (after they ignored me for 20 minutes.) I've always used uhaul in the past…not planning on it again after this

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
3.0

Have equipment ready or at least contact me beforehand if it's not. I called two hours ahead to check on status and yet no one told me that the furniture dolly would not be available. Also online check in does not save time. I still had to spend considerable time on checking in… took 45 minutes to get my trailer and go.

Benton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

salvatore R. 
Clasificación:
3.0

Genuinely disappointed In the truck I was given. Borderline dangerous and I had no option but to drive it across the county out of Montana because that's all you could provide.

DylanJames P. 
Clasificación:
5.0

The staff there are very motivated to assist customers and have a great attitude all around.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Everything was great, it was just too expensive.

PETER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERT N. 
Clasificación:
2.0

Owner was very rude and unhelpful, and the running lights were not checked and did not work! We found that out until it became dark!

Allen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larmaey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAMILENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaz B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SPENSERJACKSON-T H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nate T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney F. 
Clasificación:
5.0

Quick and easy pickup and drop off.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JohnD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRIE G. 
Clasificación:
3.0

I've paid for a dolly and never got one.

Cheryl S. 
Clasificación:
4.0

This location was very busy, difficult to find help to drop off the trailer

thomas C. 
Clasificación:
1.0

In September, a customer service representative told me over chat that my box was at the Madison, TN location, and told me that they had notified that location that I'd be coming to access it. I went there, which is over 30 minutes from where I live. I waited for 45 minutes for the staff to locate my box. They told me it was at the Wedgewood location. When I got there, it seemed that my box was being stored in the parking lot. A staff member turned it around so I could open the door, and I took a few items out. At that point, everything was there. I wanted to access it again about a month later, so I called the Wedgewood location and they said I could come by. When I arrived, I noticed that the box they were taking out for me had a different lock on it - not the one I had originally put on. I said, "I don't think this is my box," and the GM, Rand, said that he noticed that the lock on the top latch was missing so he put a new lock on the bottom latch. I saw that the latch on the top was completely gone and appeared to have been cut off. When I opened the box, items were missing and it looked like things had been rifled through. Rand was there and took photos. I told him that things were missing and I began to cry. He stood there for a while before going inside to file a claim. I began to remove items and put them in my car because I didn't feel that it was safe to store them at U-Haul anymore. Rand eventually apologized. I requested that my U-box be delivered to a different storage company two days later at no cost, and to be refunded one month of my storage fee at U-Haul. Rand delivered my box and helped me unload it. He also refunded me for a month. I am grateful for his help. I also wish that he and other staff members had done more to keep my items safe. It's unclear how long my box was left unlocked, and when anyone noticed that the lock was missing. This is extremely negligent for a company that's supposed to securely store people's things. I understand that burglary can happen, but U-Haul did not do everything they could do to keep my items safe. The box shouldn't have been left in their parking lot, and someone should have notified me that the lock was missing (but perhaps no one even noticed, which is also a big problem). Furthermore, I didn't feel valued as a customer and I will no longer do business with U-Haul because of this experience.

Amber I. 
Clasificación:
2.0

The guy that was “key holder” was belligerent and wouldn't help loosen my ball hitch when I had the correct on in my hand. He wanted me to haul it at a severe angle that would have damaged it, no doubt. I took home and used my own tools to correct it. The guy was a jerk!

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teran J. 
Clasificación:
4.0

Location easy to access with clear signage. Re truck: simple features made vehicle easy to operate. Electric rear view mirror control would facilitate faster/easier adjustment from the driver's seat.

VirginiaJo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie L. 
Clasificación:
5.0

Top notch customer service 5 star across the board

kendra S. 
Clasificación:
5.0

Easy and efficient transaction process with a friendly staff. Made my moving day very simple.

Desmond B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannine H. 
Clasificación:
3.0

after hours drop off

jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
1.0

This location had me wait 20 minutes after my report time - no one came inside to help. Additionally they double charged me for a in city rental for 4 hours and I was charged for two days. Will not be going to this location again.

Hayden K. 
Clasificación:
5.0

Sampson and James gave great customer service!

Jayme F. 
Clasificación:
5.0

It is now assumed we all run our lives, and truck rentals, via text. I don't text, which slowed things, but we got thru it.

David J. 
Clasificación:
2.0

Staff was pleasent and helpful, low rating because the area was just surrounded by homeless yelling at each other, on a substance of who knows what. Didnt feel safe.

Elizabeth B. 
Clasificación:
3.0

Took awhile for someone to help me.

Caleb G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

The guys that were helpful Jimmy on the spot got everything done in a fashionable and reasonable time

YVETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
3.0

The equipment was old, but clean.

Art R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
1.0

The wait was very long, employees were very short with customers and overall extremely unprofessional, incompetent and lazy. Employees were wearing sweatpants and sandals/ flip flops. Employees were complaining loudly in front of customers while a line began to grow and then finally decided to help customers. Damage to the trailer was not noted by employees and had to bring it to their attention. The individual who was responsible for hooking up the trailer, didn't know how to and did so incorrectly. I had to point it out so he could fix it. He didn't get the trailer on the hitch, it was just sitting on top of the hitch when he told me I was good to go. Compared to my last trailer pick-up at a different location in Nashville this was a miserable experience. I would have driven the 20 extra minutes to go to where I picked up the trailer last time for the better experience. I will never be using this location again.

Matthew B. 
Clasificación:
5.0

Truck was ready. Staff at the counter was helpful and knowledgeable. Our experience picking up and returning to the same location was smooth, easy and without problems. We have used this location at least a dozen times for our business. We keep coming back because of how good they are at their jobs.

Katherine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Volkan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah K. 
Clasificación:
2.0

My second box was left and sent separately. Thankfully the team from Moving Help worked quickly to locate, deliver and unload my U-Boxes. Two major items inside were damaged.

Monica W. 
Clasificación:
4.0

Equipment was not registered or cleaned when I arrived one hour before pickup time. This was recognized and resolved, however, my pickup time was listed as 11 rather than 11:45 when I got the truck. Other than that, everything went well

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
4.0

The inside of the windshield was really dirty. They should be cleaned, inside and out, before letting a customer drive away.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

could not change hitch appointment on line. It was difficult to contact the local installer to confirm reservation change

JOHN L. 
Clasificación:
2.0

I put gas in the truck before dropping it off and they still charged for gas. They said it was 8 gallons short and I know it wasn't that short

Tiffany M. 
Clasificación:
5.0

Nothing. My experience was absolutely delightful.

kerrilynn H. 
Clasificación:
3.0

This was a very stressful time for us and the day started with a call stating that the reservation for the U boxes had been changed. We did not make that change. They were able to get the boxes arranged. The recommended 4 boxes for a 3 bedroom home was not nearly enough. We had only 2 bedrooms and an office and the office was moved by us. Not much furniture either. We were very disappointed since we had to rent a storage unit and make another trip to TN to pick up the remainder of our belongings.

Jeffrey S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
4.0

I used U-haul of Wedgewood twice this week. I had an enjoyable experience both times this week. The personnel at this location were very friendly and efficient.

Sharon P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nadeem A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylie L. 
Clasificación:
5.0

Nothing just keep doing what you guys do helping

Hubert W. 
Clasificación:
3.0

Having more clean equiptment

Judith B. 
Clasificación:
3.0

El cliente no dejó un comentario.

mary Q. 
Clasificación:
3.0

Convenient location and clean, but there were no attendants outside as sign portrayed. Had to go in after sitting in van for 10 minutes to find someone.

STEVEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole J. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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