Customer Reviews for U-Haul of Wedgewood

7982 comentarios

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Better communication on the front on. At times it was unclear what was happening with my order.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

Easy to pull up and drop off trailer. Did not have to wait long, checkin process was quick and easy.

Paul M. 
Clasificación:
2.0

None of the employees seem to show much urgency or care to customers waiting on them. Also, I need a receipt for this rental that I have not received yet.

JOSHUA W. 
Clasificación:
5.0

Very Professional, Helpful. Completely Satisfied

WILLIAM H. 
Clasificación:
5.0

Just h e l p the m L i k e y all h e l p me

HOWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUCKER H. 
Clasificación:
5.0

Very helpful staff; vehicle was in perfect condition

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHIEU E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCETTA S. 
Clasificación:
3.0

Rental was easy. Staff was efficient.

DONALD T. 
Clasificación:
1.0

I had a blowout and I couldn't get any help from anyone at u-haul. I had to buy a new tire and fix it myself and pay for the transportation and I was told to leave it at the closest location to me and I did and I ended up getting charged 4 separate times totaling over 600 dollars and it cost me 800 dollars all together just to rent a car trailer and work on it myself and spend my own money on new parts it needed before I got it.

DANIEL B. 
Clasificación:
5.0

Give them all a raise. WD

WARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
5.0

Everything was perfect. Start to finish. Your app is horrible. Talking to someone is the way to go.

lisa C. 
Clasificación:
5.0

While this location was clean, it was the 3 location we were sent to. The location we booked moved the pickup to another location then to this location and we had to pick up the car trailer at another location. So inconvenient when you are trying to plan a move.

John Z. 
Clasificación:
5.0

This was my first time ever renting a moving truck, there was no hassle, no hiccups. And it made for a very smooth move. I was very impressed with the service I received.

JANUARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miller B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

The experience was amazing. The staff were delightful and happy.

John C. 
Clasificación:
4.0

service personnel (outside) were very friendly and helpful, both at the beginning and end of the reservation, the counter person (inside) who completed the documentation for the reservation was abrupt, impersonal, non-customer friendly. He also told me the store closed at 6:30 p.m. and I needed to be back by then or would have to do the online return/unhook myself. I returned the trailer at 6:50 and the store was still opened (it closes at 7). A very friendly lot person took care of the trailer

ANDREW G. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
1.0

Picked the truck up and the gas light was already on. Couldn't get truck into gas station beside place. Charged me 32 dollars for gas when I only went 40 miles.

Curtis B. 
Clasificación:
1.0

The man who checked me in was extremely rude. He had issues with my reservation and kept telling me I wasn't supposed to be there even though my confirmation said I was. He eventually started yelling at me, cussing, and stormed off to get one of his coworkers to finish his job. Absolutely terrible service.

KELSI R. 
Clasificación:
3.0

The service was incredibly slow and directions were very unclear when speaking with the associates. Who seemed to be the manager or person leading the team did not have a mask on, it was no where do be seen. He was walking about involved with everyone, but no mask. All the other associates had masks.

WILLIAM T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

There was only one employee working when I arrived but he was awesome! He was super helpful and had a great attitude even though he was very busy. The most frustrating thing for me was trying to get through on the phone. I was never able to get through even though I tried multiple times. One time I even waited over 20 minutes. One of the customers in the line told me it took him 38 minutes to get through on the phone. Unacceptable. Especially compared to the great service from the frontline workers.

Chad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
3.0

Waited on hold to cancel my reservation over 30 minutes twice and was disconnected twice. Never again

MICHAEL H. 
Clasificación:
3.0

My truck was not clean. The U-haul rep. pulled the truck in the back and did a quick clean of the cargo and cab area. Also my the cargo area leaked. Several items got wet.

KIRK F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

adarsh R. 
Clasificación:
1.0

I was charged a gas fee. I OVERfilled the rental. I have pictures and a receipt to prove it. I was actually shocked that uhaul would pull that. That's never happened before. I called to speak with someone but every time I call no matter the time of day the wait time is longer than 20 minutes. Figured $18 isn't worth the wait. However I'm disappointed and can't believe Uhaul pulled a fast one.

Tabitha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
2.0

My receipt was changed and I was over charged. I returned the trailer on Monday and because I didn't have internet I called the 866 number and told them on Monday that I couldn't come back 65 miles the next day so I wanted to let them know I was checking it in and her reply was so what do you want me to do! Than I tried calling on Tuesday, Wednesday and finally got some on Thursday who told me it was checked in on Wednesday but it was left there at 7:10 Monday night now I know because of the location.

jacqueline G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAYLA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Q. 
Clasificación:
5.0

Keep up the fast and wonderful customer service! We thank you for your helpfulness and professionalism!

SARAH JANE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marci L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

Clerks were very helpful and friendly.

JAMES H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT L. 
Clasificación:
5.0

The staff at this location were so friendly and extra helpful. I regret I didn't take note of anyone's names. I appreciate them so much.

ALISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace H. 
Clasificación:
5.0

Quick rental processing and trailer hookup.

GARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWAYNE T. 
Clasificación:
4.0

Get affiliated with AAA lock out services.

DEURWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

The gentleman who checked me in was very professional, friendly and courteous. He answered all of my questions. He deserves a raise and a promotion.

DEBORA B. 
Clasificación:
5.0

Staff were extremely helpful

neal F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy F. 
Clasificación:
5.0

Costumer, services was Excellent. On Both ends. Thank you.

EARLINE J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Claire S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry A. 
Clasificación:
1.0

This was a horrific location. It is an abandoned hotel With homeless people and or halfway house. Worst experience of my life.

sydney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIE R. 
Clasificación:
5.0

Quick and easy! Very friendly

KRISTI J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAIGE J. 
Clasificación:
1.0

To improve for the for the next customer you can change the business model that tried to rip off every renter for an extra days rental. When it happened once at a different location I thought I had just run into an unscrupulous operator. Twice in a row is a pattern.

Aaron W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYTHEREA B. 
Clasificación:
5.0

Similar experience to pick-up. Very efficient. Staff was very helpful and friendly.

John S. 
Clasificación:
5.0

The link the cashier sent to my iPhone didn't work! I use an iPhone 7.

Wagner S. 
Clasificación:
4.0

Quicker return process

James P. 
Clasificación:
1.0

Take the drivers license info before telling someone to go to the uhaul location if they're using 24/7 pick up. It was freezing and I had to wait 29 minutes to be approved. That can completely be done before going to pick up the vehicle. Make the instructions consistent whether you're using 24/7 or dropping off during business hours. I was given conflicting information about returns and it was really irritating. Overall a poor experience and I was surprised with fees over and beyond my estimate. I understand it's an estimate but this was way off. I feel like I was duped and had I known everything ahead of time I don't think I would have used this service. Extremely poor customer service.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARGARET S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Wanda S. 
Clasificación:
5.0

Excellent and efficient service by the staff.

ROBERT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
3.0

The person who helped me onsite was incredibly rude and disrespectful. In fact, I did everything online to avoid contact and make it easy. However, I had to get his help because the dolly and pads weren't in the truck. He left, I started the truck and it had a low tire warning on it which prevented me from confirming the mileage. I then went back inside. And I quote, "What do you want now"? I couldn't believe. He said just hit this button and it will go away. I said I'll hit the button once someone confirms I don't have a low tire. That's when it started. I kept my mouth shut the whole time but I'll never go back to that location know he's there. I can assure you it wasn't me. It was his attitude.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

melba C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREI G. 
Clasificación:
5.0

The guys were helpful, and quick on the job. Everything came together easily and correctly.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANETHIA R. 
Clasificación:
5.0

Tail lights did not work. I drove from Nashville to Northport AL with no tail lights. Did not know this for 2 hours. Person who hooked trailer checked lights. Took his word that all worked.

RANDALL S. 
Clasificación:
2.0

People were rude when I picked it up. Wasn't given clear instructions that I had to have two people answer the phone at 7 AM. Truck was dirty when I got it and got my furniture muddy.

Sydney Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
5.0

Excellent!

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANE B. 
Clasificación:
5.0

PERFECT

JOHN T. 
No se han enviado comentarios para esta ubicación.

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