Customer Reviews for U-Haul of VFW Parkway West Roxbury

5,044 comentarios

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

When I return the vehicle, I should get a receipt right away, while I'm there.

James B. 
Clasificación:
5.0

Everything went smoothly. Thanks.

Dennis S. 
Clasificación:
3.0

There were no ramps provided with the truck rental. The salesperson was going to charge me a rate $125 higher than my reservation quote until I questioned him about the rate.

Fred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

The lady who assist me was amazing

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn W. 
Clasificación:
5.0

Kernado and Daniel ta this location are amazingly nice and helpful. I rent U-Hauls from this location every once in a awhile and every time the staff is always helpful and go above and beyond to help me. The trucks are always maintained as well as you would expect them to be and the guys are as timely as possible given how busy they get (especially on the weekends). I recommend this place pretty frequently give it's easy location near the highways and quick service.

Samantha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ W. 
Clasificación:
1.0

I reserved more than a month in advance. At the last minute, I was downgraded from a 20' truck to a 15' truck and the moving blankets and dollies I ordered were not provided. What's more is that they required me to make a round trip when I had requested a one-way rental. There ended up not being enough time in the day to complete my move due to the reduced truck size and time needed to return it to where we started (across the greater boston area). We also sustained some furniture damage without the help of blankets and dollies. I would never consider this location again.

Alejandro C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREA K. 
Clasificación:
2.0

The guy I picked the trailer up from was brutally rude. Horrible customer service.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

The customer service was fantastic. I even saw the customer before me get an issue resolved for her that didn't even have to do with this West Roxbury location. Awesome person working behind the counter. I only said no to the cleaning because the cup holder had some icky Vaseline type substance in it. They must have missed it, but otherwise great experience.

Nishchal S. 
Clasificación:
5.0

Way too expensive for a 1 hour rental of a van. Initially advertised at $20, I ended up paying $87! Total rip off. BUT the guys at VFW/west Roxbury location were excellent! Fast, friendly and efficient.

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

Staff were wonderful . Thank you!

Molly D. 
Clasificación:
4.0

Ninguno

Michael Q. 
Clasificación:
5.0

helpful staff, easy process, good value

chris D. 
Clasificación:
5.0

Konodo was so helpful and made our whole transaction easy for us. He has great customer service skills and wanted to make sure we were taken care of. This made our moving days less stressful. I highly recommend this location and ask for Konodo- he is a great asset to uhaul!

STEVINE N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lillian D. 
Clasificación:
4.0

The two men working Sunday were professional and helpful. Gracias.

KatherineKelly M. 
Clasificación:
5.0

I have been 100% satisfied with the customer service provided by U-haul staff members at the local store at VFW parkway.

Jianguo W. 
Clasificación:
3.0

The person tha helped me at customer service was very helpful. However the van was dirty, I had to empty the trash and wipe it down with anti bacterail wipes.

Anne M. 
Clasificación:
5.0

I don't know but I was very satisfied

MARIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grace M. 
Clasificación:
5.0

The two young men running the office were great. Helpful. Friendly. Fast in doing the paperwork. Positive about UHaul. Please thank them for me. They were working on Sunday 5/8 in the afternoon. I will be back.

Mary M. 
Clasificación:
5.0

Two guys working Sat morning were professional, helpful and offered different options.

Tony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne F. 
Clasificación:
5.0

The staff on May 7th at 9 am was way above average!!! Great people, great attitudes, the company is so lucky to have such great employees and should cherish them.

KEVIN L. 
Clasificación:
5.0

Not at a lot of room for improvement -- service was friendly, efficient and professional.

kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hieu N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICCARDO A. 
Clasificación:
5.0

Just continue to maintain the level of service

Roderick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

YAJAIRA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
5.0

To hace a U-Haul location so close for the larger than my car moves is great. The trucks are clean and the customer services is friendly and informative.

Eunice D. 
Clasificación:
5.0

I was overcharged for the fuel. I drove 10 miles and was charged for 3 gallons of gas.

Sidney L. 
Clasificación:
5.0

The staff were friendly, prompt, and incredibly accommodating. Every person I connected with was kind and helpful! Thanks for a great experience!

Heather W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Namir S. 
Clasificación:
1.0

My truck was supposed to be ready at 8am. I was in the parking lot when my reservation said I had to wait for it to open. Turns out they never put the key into the lockbox the night before. I had movers already on their way as there was no prior knowledge. I waited in the parking lot for an hour when the person opening sped into the parking lot at 9:00am.

Kathryn H. 
Clasificación:
1.0

Equipment that was reserved in advance was not available when I arrived for pickup. I was told it goes by first come first served. Then what is the point of a reservations secured by a credit card. Very disappointed customer!

William C. 
Clasificación:
5.0

The young man at the front counter was excellent, fast, and very personable. It was a very positive experience overall. The only issue was that the truck smelled as if someone had been smoking in it, and it was visibly dirty. But hey, I was just hauling a bunch of dirt anyway, so it wasn't a big deal.

Laticco R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russ R. 
Clasificación:
5.0

Couldn't be any easier. Great staff.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAT A. 
Clasificación:
5.0

Excellent customer service

MANUEL T. 
Clasificación:
5.0

Rob was outstanding, very kind and thorough. I appreciated him taking the time to check my trailer hitch to ensure compatibility. Will definitely be back!

Scott C. 
Clasificación:
1.0

When someone reserves a utility dolly and a car tow trailer, I would expect them to be there when I arrive for my reservation. When I arrived, neither were there and I was basically blown off by the staff, No assistance whatsoever. No offer to assist in locating one at another facility which led me to have to drive around to other U-Haul's trying to source what I needed, to no avail. Terrible customer service, terrible attitudes and overall terrible experience. This was a waste of time for me and will never use U-Haul again. Extremely unreliable company.

Jason A. 
Clasificación:
5.0

Friendly and efficient. Just the way I would want it

maria T. 
Clasificación:
4.0

Provide info on how to best change direction on the parkway as google maps suggests u-turns

Kier B. 
Clasificación:
5.0

The equipment was clean but it was not operating correctly. I rented a car tow dolly and the tires would not straighten out making it difficult to load my vehicle. The tow dolly needs to be looked at.

John B. 
Clasificación:
5.0

The woman who helped us was very efficient and the process was quick and easy. It would be nice for the trucks to be upgraded to new models but the van did what we needed it to do so no problems.

Aziza W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasemia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

Everything went smoothly!

Mark L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR S. 
Clasificación:
5.0

Staff were very quick with unhitching and checking out.

Victor D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaylen C. 
Clasificación:
5.0

The best employees in Massachusetts . God bless those guys

Ervin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADESON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derren B. 
Clasificación:
5.0

Improve the app. It was very difficult to use and ultimately failed. We had to go inside and get help.

Sean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
4.0

I didn't know there was a $12 surcharge for the city, it would've been nice if that information was public.

Jessica M. 
Clasificación:
4.0

Over the years, I had mixed feelings about the services provided. The guys that were working today, 3/12 were friendly and professional. They had me checked in and the truck ready to go within 10 minutes. It was pouring rain when I got back and they still were very pleasant and oourteous.

Edward F. 
Clasificación:
5.0

Checking in and checking out was a breeze.

Farley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
3.0

I thought this location was in Dedham, it's actually in West Roxbury. Do yourself and your wallet a favor and rent from the Norwood location instead, it will save twelve dollars in Boston taxes. Otherwise, the staff is great and the equipment is good enough.

Timothy B. 
Clasificación:
5.0

I've rented from this location multiple times. The fellow working the counter this time was excellent. Professional, knowledgeable and very friendly. When I rented here a few years ago the fellow was miserable to deal with. The experience was very much improved.

michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

The staff at this location were efficient and nice to deal with. The check-in process was quick and I was in my way in no time. The return was also quick and efficient.

KEVIN S. 
Clasificación:
3.0

Everything was great, but they calculate me wrong My reservation was Feb 28 at 10 Am and return Mar 1 at 10 am 24 hours rental. But I was came to picked up around 9:30 am and returned around 9:30 on another day. It should be charge me 1 day, but they charge me 2 day

SOMPONG M. 
Clasificación:
5.0

The truck i was given made a strange noise. Power steering pump maybe? Everything with the worked just fine though. Kenardo Ducasse was an especially helpful customer service person.

LEE J. 
Clasificación:
3.0

Trucks were covered with snow, so I had to clear snow from truck including roof. I then borrowed a shovel to clear snow from tires before I could pull truck out and safely exit facility. I spent about 45 minutes of my time clearing a vehicle that should have been awaiting pick-up.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADSON S. 
Clasificación:
5.0

great guys happy to be working on a sun. unlike 95% of America. probably not getting paid enough I I had to guess ..

ANDREW R. 
Clasificación:
5.0

Great experience!!

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINLONG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZ R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIANGUO W. 
Clasificación:
3.0

Way too expensive to rent a van for 4 hours 92.00 I thought I was paying 19.95 plus miles never again.

MICHAEL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
4.0

There was still some trash from previous renters in the van. The person at the front desk was very attentive, helpful, and did not try to over sell the insurance when we didn't want it. When return the van, it was quick, easy, and the attendant gave us great information on the next steps.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

Managers and employees that are service oriented should be rewarded for outstanding service. The crew in W.Roxbury should be rewarded. They were the best crew I've dealt with in a long time

MARK B. 
Clasificación:
1.0

I didn't move out! Someone put in the system that I cleared out my U-box but I did not. I've been trying to figure out what is going on but have not received an answer.

Juliette L.  |  Overall Experience 
Clasificación:
5.0

I would definitely use this Uhaul again.

William D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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