Customer Reviews for U-Haul of VFW Parkway West Roxbury

5,089 comentarios

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I rent at this location several time a month in the summer. Always helpful.

Phil O. 
Clasificación:
4.0

I initially booked for VFW but then got rebooked to Hyde park location and had to wait 3 hours after my scheduled time. Have more trucks available so it doesn't mess up ppl's schedules for the day.

Ostap N. 
Clasificación:
5.0

My UHaul experience was flawless. Everything went just as promised. Meanwhile, other furnishings being shipped from Florida with "A-1 rated professional movers" are still in transit 2 weeks after date of delivery. It was a big mistake to use anything other than container based move.

CLAIRE K. 
Clasificación:
4.0

The young woman working at the VFW Parkway West Roxbury location was wonderful. She came into a crowd of angry people at 9am unaware that her counterpart had not shown up to open at 7am. She was composed, helpful and professional in taking care of everyone. I was the last and witnessed the entire thing. She should be rewarded for her professionalism and customer service.

Rosaline H. 
Clasificación:
5.0

Absolutely nothing had a good experience

LAVENTURE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

The staff were very friendly and helpful!!

hilary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
4.0

very easy check in and check out process. Truck was clean and ran well.

Lynne C. 
Clasificación:
5.0

Awesome experience overall! Super helpful staff! I got new elec harness installed, new trailer they explained everything! Return in Fl super easy!

Slava B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Younghan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

The young lady who assisted was kind, efficient, and knowledgeable.

Cynthia S. 
Clasificación:
4.0

Truck had the smell that someone had smoked in it previously. Other than that it was super clean and in great condition.

Sean C. 
Clasificación:
5.0

Customer service excellence

RALPH K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The truck's cabin was not clean - dog food and other trash scattered about, the truck itself was clean. The people working at this location are always courteous and accommodating - thank you!

Ekaterina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose G. 
Clasificación:
4.0

You charged me for fuel even though I filled it up prior to return

Sean F. 
Clasificación:
2.0

There were pizza crusts in the back of the cargo van and the psi indicator for tire pressure was on, warning that the tires were low. We were told that it was OK and that the sensors were not properly calibrated so the tires were fine, but it made me nervous driving on the highways. We arrived at 7am to pick up the van because we were on a tight schedule, but the center did not open until 720am when the representative arrived.

Wendell T. 
Clasificación:
1.0

Equipment was NOT cleaned after the previous customer. We discovered the entire cargo area was sticky and smelled like old beer from the previous customer. All of my boxes and furniture that touched the floor now have the same sticky residue that I need to remove. What's most concerning is that the equipment provided was NOT road worthy and should be repaired and inspected prior to be given to another customer: 1) Truck needs an alignment/front end work. The steering wheel is 45 degrees off center to the left. Would not keep straight on the highway 2) Entire truck shakes when going over 40 MPH. Not safe to drive on the highway 3) Turn signals are delayed/malfunctioning When truck was dropped off, the employee was dismissive about the cleanliness and safety concerns raised.

Viatcheslav D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio S. 
Clasificación:
5.0

VERY SATISFIED

Emmanuel O. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHELE E. 
Clasificación:
5.0

The manager was very helpful and polite.

SAMI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arianny P. 
Clasificación:
3.0

No help only one agent on.

george B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Khajik K. 
Clasificación:
1.0

Workers very polite and helpful

Patricia M. 
Clasificación:
5.0

Truck was poorly maintained: low oil level, slow highway speeds well below the speed limit.

Wesley L. 
Clasificación:
5.0

Staff was very friendly and helpful. Great experience

Patrick P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali N. 
Clasificación:
5.0

When I picked up my trailer I was in and out in 15 minutes. Robert was very helpful.

Thomas W. 
Clasificación:
5.0

All went smoothly using the app to return and office

Daniel S. 
Clasificación:
5.0

My experience with Moving Partners was not good. They cancelled and I ended up having to do the move myself with a friend.

TIm L. 
Clasificación:
5.0

Great experience overall. From pick up to drop off. Super easy and convenient. Clean and well maintained leadership.

Krishna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
4.0

Manager was very accommodating. Place seemed a bit disorganized

Belief G. 
Clasificación:
5.0

Robert was fantastic!! Very professional, helpful and knowledgeable. He is an asset to your company!!

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yasmin P. 
Clasificación:
5.0

Customer service was great. The truck was clean and very comfortable. we drove for 5 hours without any back problems or anything. ****Uhaul changed our pickup location the day before the pickup day, even though we had reservations for more than 2 weeks, so that was very inconvenient for us when we had a time constraint.

emma M. 
Clasificación:
5.0

Nothing-The staff was very professional and helpful.

Elizabeth B. 
Clasificación:
2.0

When I return the vehicle, I should get a receipt right away, while I'm there.

James B. 
Clasificación:
5.0

Everything went smoothly. Thanks.

Dennis S. 
Clasificación:
3.0

There were no ramps provided with the truck rental. The salesperson was going to charge me a rate $125 higher than my reservation quote until I questioned him about the rate.

Fred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

The lady who assist me was amazing

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn W. 
Clasificación:
5.0

Kernado and Daniel ta this location are amazingly nice and helpful. I rent U-Hauls from this location every once in a awhile and every time the staff is always helpful and go above and beyond to help me. The trucks are always maintained as well as you would expect them to be and the guys are as timely as possible given how busy they get (especially on the weekends). I recommend this place pretty frequently give it's easy location near the highways and quick service.

Samantha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ W. 
Clasificación:
1.0

I reserved more than a month in advance. At the last minute, I was downgraded from a 20' truck to a 15' truck and the moving blankets and dollies I ordered were not provided. What's more is that they required me to make a round trip when I had requested a one-way rental. There ended up not being enough time in the day to complete my move due to the reduced truck size and time needed to return it to where we started (across the greater boston area). We also sustained some furniture damage without the help of blankets and dollies. I would never consider this location again.

Alejandro C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREA K. 
Clasificación:
2.0

The guy I picked the trailer up from was brutally rude. Horrible customer service.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

The customer service was fantastic. I even saw the customer before me get an issue resolved for her that didn't even have to do with this West Roxbury location. Awesome person working behind the counter. I only said no to the cleaning because the cup holder had some icky Vaseline type substance in it. They must have missed it, but otherwise great experience.

Nishchal S. 
Clasificación:
5.0

Way too expensive for a 1 hour rental of a van. Initially advertised at $20, I ended up paying $87! Total rip off. BUT the guys at VFW/west Roxbury location were excellent! Fast, friendly and efficient.

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

Staff were wonderful . Thank you!

Molly D. 
Clasificación:
4.0

Ninguno

Michael Q. 
Clasificación:
5.0

helpful staff, easy process, good value

chris D. 
Clasificación:
5.0

Konodo was so helpful and made our whole transaction easy for us. He has great customer service skills and wanted to make sure we were taken care of. This made our moving days less stressful. I highly recommend this location and ask for Konodo- he is a great asset to uhaul!

STEVINE N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lillian D. 
Clasificación:
4.0

The two men working Sunday were professional and helpful. Gracias.

KatherineKelly M. 
Clasificación:
5.0

I have been 100% satisfied with the customer service provided by U-haul staff members at the local store at VFW parkway.

Jianguo W. 
Clasificación:
3.0

The person tha helped me at customer service was very helpful. However the van was dirty, I had to empty the trash and wipe it down with anti bacterail wipes.

Anne M. 
Clasificación:
5.0

I don't know but I was very satisfied

MARIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grace M. 
Clasificación:
5.0

The two young men running the office were great. Helpful. Friendly. Fast in doing the paperwork. Positive about UHaul. Please thank them for me. They were working on Sunday 5/8 in the afternoon. I will be back.

Mary M. 
Clasificación:
5.0

Two guys working Sat morning were professional, helpful and offered different options.

Tony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne F. 
Clasificación:
5.0

The staff on May 7th at 9 am was way above average!!! Great people, great attitudes, the company is so lucky to have such great employees and should cherish them.

KEVIN L. 
Clasificación:
5.0

Not at a lot of room for improvement -- service was friendly, efficient and professional.

kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hieu N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICCARDO A. 
Clasificación:
5.0

Just continue to maintain the level of service

Roderick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

YAJAIRA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
5.0

To hace a U-Haul location so close for the larger than my car moves is great. The trucks are clean and the customer services is friendly and informative.

Eunice D. 
Clasificación:
5.0

I was overcharged for the fuel. I drove 10 miles and was charged for 3 gallons of gas.

Sidney L. 
Clasificación:
5.0

The staff were friendly, prompt, and incredibly accommodating. Every person I connected with was kind and helpful! Thanks for a great experience!

Heather W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Namir S. 
Clasificación:
1.0

My truck was supposed to be ready at 8am. I was in the parking lot when my reservation said I had to wait for it to open. Turns out they never put the key into the lockbox the night before. I had movers already on their way as there was no prior knowledge. I waited in the parking lot for an hour when the person opening sped into the parking lot at 9:00am.

Kathryn H. 
Clasificación:
1.0

Equipment that was reserved in advance was not available when I arrived for pickup. I was told it goes by first come first served. Then what is the point of a reservations secured by a credit card. Very disappointed customer!

William C. 
Clasificación:
5.0

The young man at the front counter was excellent, fast, and very personable. It was a very positive experience overall. The only issue was that the truck smelled as if someone had been smoking in it, and it was visibly dirty. But hey, I was just hauling a bunch of dirt anyway, so it wasn't a big deal.

Laticco R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russ R. 
Clasificación:
5.0

Couldn't be any easier. Great staff.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAT A. 
Clasificación:
5.0

Excellent customer service

MANUEL T. 
Clasificación:
5.0

Rob was outstanding, very kind and thorough. I appreciated him taking the time to check my trailer hitch to ensure compatibility. Will definitely be back!

Scott C. 
Clasificación:
1.0

I didn't move out! Someone put in the system that I cleared out my U-box but I did not. I've been trying to figure out what is going on but have not received an answer.

Juliette L.  |  Overall Experience 
Clasificación:
5.0

I would definitely use this Uhaul again.

William D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba