Easy in and out. Friendly staff. Great price!
Simone S.Customer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
It was not clear from the road that there was a dedicated entry and exit lane. I wished they had these posted for people driving in from both directions to see. The place was also not conducive to parking your personal vehicle on location when transacting. Not a big deal but a slight inconvenience. The people were friendly and great, though. I would come here again if I need any u-haul in future.
MARINEL R.Staff was professional, friendly and efficient!!
Nicole S.Never a problem at this location! Fred Alford
Frederick A.Great locations; clean and very friendly and professional staff. Quick in and out with rentals.
Ken H.Representative was very knowledgeable and professional.
CINDY M.It was a bit busy (a good thing) and everyone on duty was helping someone.
Michael G.I don't like the completing checkout (condition of the vehicle) with the phone. I prefer dealing with a Uhaul representative
Steven G.I had to drive a half hour to the rental truck because the uhaul 1 mile from my apt didn't have one. But I knew there was a shortage so the Vallejo location was easy to get to and they were great there.
Carol L.Everyone was really friendly. The truck was great. Super happy with my experience today. Thank you so much!
Stefani M.I would like for my truck to be cleaned to the proper satisfactory. I found harmful items in the truck.
jamese R.Staff was very professional, helpful and polite, upon returning the rental I was greeted by a staff member that immediately check the rental and gave me the final bill and asked how everything went, top service at this location, I will refer friends and family. Best regards Edgar Salinas
Edgar S.Excellent , and courteous staff , Calvin great guy to work with, outstanding manners, always go there won't regret!!!
Carlos C.No improvement necessary
Betty W.Had a great experience and the owner is great, as is his staff
Doug D.Charged for extra day
Michael M.Just continue the service that you're giving thank you
paula G.Friendly staff.
IRVIN T.Very friendly, knowledgeable and took the time to explain the whole rental policy thoroughly
james A.The employees were understanding and extremely helpful towards a part time working student moving out for the first time. The padlock for the door was unable to lock. We tried various methods, but it wouldn't stay locked.
jason R.Fast and friendly!! Thanks!
Margaret S.No need verifying by reference contact or else since u got my proof driver license 😏 aaaand not see where's pickup/drop off key box 🙄
Phung H.the gas tank was no complete full when a left the location.
Juan G.I have no suggestions, wonderful experience
Catrina K.Amazing staff, very nice & helpful!
Kendall W.As always Calvin and his crew do an excellent job. Employees are very professional and personable. I always enjoy going there! Fred Alford
Frederick A.Great customer service, the staff is super friendly and helpful.
Jayla R.1) Great Customer Service 2) Great & Clean condition equipment
Ratuinoke V.This location is improving constantly. The manager Calvin and his team are doing a great job. I appriciate the service from them. 30 year customer.
DOUGLAS S.I was not made aware of where the "Hazzard" lights button was but other than that ~ the employees both at the center and on the phone are and were wonderful!
Marilyn P.I'm completely satisfied with the professional service and products.
Glenn C.No improvements required
dejah H.Great staff, great customer service, excellent and professional attitude. I really appreciated their help. Thanks so much!
William L.Do walk arounds with your customers rather than expect them to find small blemishes in the photos you provide them with on the self-guided walk around and then charge them for the damage they didn't cause.
Jaime C.super easy. dude at the counter was on it. 11/10
Jillian M.You all do so well ty for always taking care of me.
Ronald S.Customer service was quick but not to feel rushed. No waiting either. Outstanding for this day and times. Gracias
ellis B.Very professional and accommodating, keep up the great service.
jose F.Need a better online experience. The vehicle evaluation didn't work when checking out. The person who helped me said this was common and don't worry about it.
Michael S.Agents just were not friendly or helpful.
Michael M.A 19.95 cost turned into $190. WTF!! I drove less than 50 miles and 5 hours. Returned same day. NO extras. How in the world does THAT happen???
Kenneth C.Only on an emergency. The gentleman that helped me for picking up the rental was very professional but the person that received the vehicle at checkout was rude and unprofessional.
Roberto G.Keep your employees satisfied with their work conditions & acknowledge their superior performances.
Sarah M.They were very helpful and never acted like I was asking too much of them. THEY'RE THE BEST!!!!!
KEITH W.The staff at the 5020 Solano in Vallejo ca. Was outstanding. I couldn't ask for a better experience.
Franky C.Professional personnel
Vincent J.Great service and courteous staff
Betty W.Great..I have rented here several times for big truck projects
Ricardo M.Clone Your employees. Calvin is a great employee. I am always happy to see him behind the desk. I know I am in good hands and everything will go smoothly. I also loved seeing a security employee Sunday night during my drop off. Great location! Thanks to all
RONALD F.Better customer service
rogel A.Efficient Service
Michael B.Other than the A/C going out, the single bedroom truck and the service at the Solano ave location was great!!
Marco Z.This location is magnificent
Alonzo S.Extraordinario servicio al cliente
Betty W.Facil de Rentar ,conveniente lugar de entrega cerca de tu localización, excelente servicio.
patricia M.The female customer representative at the far right window was very knowledgeable and professional. She made my experience nice. Gracias
SHELDON S.I noticed that the mileage on the odometer was altered, I used the a truck on a trip of 165 miles and it was showing over 300 hundred miles of travel, I have pictures that proved that.
MARTIN C.I am unable to login to my U-HAUL account so I had to check-in and drop-off with people who were both friendly.
Brian N.Nice customer service
LESLIE M.asssddd
Lee B. | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L. | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S. | Overall Experience