Customer Reviews for U-Haul of University City

7,331 comentarios

4857 Chestnut St   Philadelphia, PA 19139
(Btwn 48th & 49th)

(215) 471-4137

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 471-4137

4857 Chestnut St
Philadelphia, PA 19139
(Btwn 48th & 49th)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I don't like using a phone web app to do the vehicle inspection or the vehicle return. It is intrusive and takes way longer than the original method. It also excludes people who use flip phones. I also think it is absurd and a violation of privacy for the website to ask for your phone's location during the return routine. There was no way to bypass this step either. So I stopped doing the return at this step. You should not be giving your phone's location to your browser, any websites, any apps other than your GPS app etc. The online/smartphone aspects of renting a car from Uhaul truly soured me on doing business there. My vehicle was also littered with dirty napkins when I picked it up.

HUNTER S. 
Clasificación:
3.0

The only issue I had was that I requested an appliance dolly and it was not available at time. Otherwise, the rental experience was good. My reservation was for 1pm but the company rep was able to get me situated earlier. I was out by 12noon.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R. 
Clasificación:
5.0

The service service and the employees were absolutely phenomenally great Keep up the good work

CARL M. 
Clasificación:
2.0

I was incredibly disappointed with my experience this weekend. Firstly, I got a call the day before letting me know that I needed to pick up from the University City instead of Overbrook, where I made my reservation. I showed up on time to pick up the vehicle, but the attendant was incredibly rude and unhelpful. My reservation also included a 2-wheel dolly, moving blankets, and a mattress bag. However, the location had no 2-wheel dolly for me, nor did they let me take a mattress bag. I am incredibly frustrated that U-Haul would let me make reservations for equipment that is not available to me (first making me go to a different location and then not having a dolly for me.) Luckily, I went back to the Overbrook location, where the employee there was able to get me a dolly and mattress bag and transferred the dolly on my contract to be dropped off with the 15' truck. All in all, I am incredibly disappointed with both U-Haul giving me reservations for equipment they don't have, and with the employees at the University City location. I will definitely NOT recommend U-Haul to family or friends, nor do I plan to use U-Haul again.

ALEXANDER L. 
Clasificación:
3.0

There were only two people working at the location. They made a mistake on the mileage on the truck which could've cost me an additional fee when I dropped the truck off.

Tonika B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

Thanks for the customer service

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN D. 
Clasificación:
5.0

Sales Associate was extremely helpful and professional.

CASSANDRA G. 
Clasificación:
3.0

Comments here refer to our reservation on 10/16. First of all, Masking was a major concern. We do have a masking requirement in Philly, but I think maybe 25% of customers and almost none of the staff were wearing masks. if we were in and out of inside, or self check-in was working perfectly (neither were true, see below), this might be addressble, but almost *nobody* successfully used self check-in, including us, and we waited in line or at the desk for an hour getting our reservation. In contrast to a previous visit (circa July), or visit there was substantially more perilous and time consuming. Multiple issues appeared to be the problem: - Staffing. There appeared to be 2 agents on the front desk, one of whom was super competent, the other was substantially less so (esp. in handling issues, which seemed to be hindering everyone's reservations). The agent who was less well trained had to ask questions at almost every step; effectively it meant one agent was doing two jobs. This also meant that they had to run out from the desk to the lot to check cars, clean them, etc. Just generally, too few people to handle needs. - Wait time. We spent an hour waiting to get help. I think this had fundamentally to do with (a) computer issues locally, (b) issues with inventory, (c) insufficient staff to process people (self-check in only worked for 1 of maybe 8-10 customers that came in whilst we were there). - Inventory, details in computers about inventory. It worked out fine, but we ordered a flat-bed truck and ended up with a van - the last one available. Given what we had to do, a full sized moving van would not have been possible for us. But there was no note or notification that would let us know that our equipment was going to be changed (until we got there). This is why self check-in didn't work, and why we specifically ended up in a line for an hour. I realized subsequently that there are other UHaul locations that seem less busy (and with more equipment) so likely if we do this again, we'll probably go to those locations (rather than this one), in the future.

BENJAMIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

Nada

JOHN F. 
Clasificación:
1.0

El cliente no dejó un comentario.

TIMOTHY DAVID N. 
Clasificación:
3.0

El cliente no dejó un comentario.

NADIYAH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamal W. 
Clasificación:
4.0

More employees working on front counter

LOUIS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
3.0

This location is too far out of the way, especially if you live in New Rochelle.

Margo C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
1.0

Arrived early and vehicle was not there. Location was understaffed and it took OVER ONE HOUR AFTER MY RESERVATION to get a vehicle. The gentleman working the desk did his best, but he was on his own and that is seriously poor management.

Joseph B. 
Clasificación:
5.0

Shorten the wait in line.

DAMON J. 
Clasificación:
2.0

El cliente no dejó un comentario.

NICOLE D. 
Clasificación:
4.0

Make sure requested equipment is available

Duane Q. 
Clasificación:
5.0

I received excellent customer service from Jimmy and personally if it was not for him I would hve gone to penseke rental with no questions asked but because Jimmy was my second encounter that turned a negative into a positive I stayed. I will not go into detail but please know I am formally writing a letter to Corp but back to Jimmy so kind so professional really a positive experiece. He took the time to explain to me cost etc. The front office sets the way of Uhaul establishment and as a customer that os of the utmost IMPORTANCE CUSTOMER SERVICE that being said THANK THANK THANK YOU for making my rental experience AWESOME

Tamisha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA S. 
Clasificación:
1.0

The guy threatened my boyfriend for charging more for something we didn't rent

Giselle R. 
Clasificación:
5.0

The guys were very friendly and helpful

TIFFANY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOUSTAPHA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHDI L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIZZY R. 
Clasificación:
4.0

Everything was good

JOSEPH J. 
Clasificación:
5.0

Great experience

HAMDAN M. 
Clasificación:
5.0

Everything went well. Clerk was exceptional

CYNTHIA M. 
Clasificación:
4.0

Service Reps always helpful

Lawrence P. 
Clasificación:
5.0

Cool people ready to help you. Smiles jokes music playing.

JASON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanti C. 
Clasificación:
5.0

Men were helpful with getting me check back in for a drop off. Store was stocked with moving supplies and everyone seemed very friendly.

Ryan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonia W. 
Clasificación:
4.0

All was satisfactory

ADRIANE R. 
Clasificación:
1.0

My original reservation for a 20' truck was cancelled by UHaul the evening before our move, with us having already lined up helpers, etc. We essentially were forced to go to a much further UHaul location to get a much larger vehicle (26') for a much higher price (higher per mile rate, plus more miles and more gas). Also, the 26' vehicle rode very poorly - the cab and storage was very clean but I rode terribly.

MATTHEW B. 
Clasificación:
2.0

Van Gas Cap was Missing. In the cab you could only smell gas. This didn't help with My Asthma. The check engine light was on. Didn't want to give me another van. I took it because I didn't have time to go elsewhere.

Darnell T. 
Clasificación:
2.0

Even using the phone app to rent the van, it took almost 40 minutes to get everything in order. The guy working behind the counter was very slow.

Rachel S. 
Clasificación:
2.0

Your counter person was HORRIBLE as soon as a girl walked in with tits and ass out he stoped helping me and went to helping her the truck was HORRIBLE HORRIBLE HORRIBLE the out side person could not be found to put oil in the truck all kinds of lights was on and dirty as hell close this site down really make U-Haul look bad I paid 300 dollars for PISS ASS POOR SERVICE

Tereasa B. 
Clasificación:
5.0

A life saver.

Margo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
1.0

I was overcharged $100 for my rental. Put in a complaint and have not heard from anyone as of yet. I usually use this location to transport speaker and do equipment or my children's belongings from the nearby campus but they may have lost this customer

Juliajoyce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD C. 
Clasificación:
5.0

Nothing the people are very friendly I have no complaints

MARY F. 
Clasificación:
4.0

Good service

DARRELL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Connor L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PARNAZ D. 
Clasificación:
2.0

Customers service was horrible the girl was on the phone the whole time I was checking in holding a conversation. I went to one location to find out that they switch my reservations to another location without any notice

JAMEELA B. 
Clasificación:
5.0

Good Location good and fast service would definitely use again

TRACY M. 
Clasificación:
2.0

More trained staffing

ASIF U. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

Dontee is Great!!!!

TODD R. 
Clasificación:
5.0

The staff is awesome. They are very nice. Speak to everyone. Very helpful. I rented twice in two weeks and they laughed at me. Two trips.... smh... but they were understanding.

TEDEA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence C. 
Clasificación:
4.0

The van smelled like a combination of cigarette smoke, vomit, and harsh cleaners.

Nadav C. 
Clasificación:
5.0

The site manager was very professional and informative I will use this location in the future

JACQUELINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESMICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakeisha F. 
Clasificación:
1.0

absolute trash, the whole area looked like a warzone.

Andrew A. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERMAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA W. 
Clasificación:
1.0

Because of the delay in our departure, which was Uhaul's fault, we had to return the truck after hours. There was no one from the company there, not even security. There were people there loitering, one of which tried to trap in our vehicle so the whole time we were at risk of being harmed.

Tyneisha B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Liesell F. 
Clasificación:
5.0

Edward Tompkins was exceptional. The original location at 5737 Elmwood Ave. was a disaster. My reservation was at 2:30 and the truck never came until I had already was redirected to the location at 48th and Chestnut. That location on Elmwood Ave.qas horrible.

SONYA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yunchong W. 
Clasificación:
4.0

N/C

TIMOTHY L. 
Clasificación:
3.0

For a mid Philadelphia u-Haul location it is well lit and good the day I returned my truck there were police times 12 cars driving around there apparently looking for criminal activity made me uneasy not U-Haul‘s fault but unnerving nonetheless

GREGORY E. 
Clasificación:
4.0

Easy and overall effortless rental process. However, the employees were more preoccupied with what was on their phones then the people in front of them.

TANNER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAURICIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENSON W. 
Clasificación:
1.0

They were a hot mess. I called to let them know I would be there between 11-1. I arrived at 12:20 and was told since my reservation was for 11 and I was “over an hour late” that my reservation was cancelled. They did not have my van. I had to wait until 2:00 before they sorted it out. Then when I got it, it was dirty and the gas was less than what they said it was. It was a bad experience.

MICHAEL W. 
Clasificación:
1.0

Staff professionalism is horrible, no Pride no courtesy and no respect

EUGENE R. 
Clasificación:
4.0

Need additional help for check in for end /beginning of month . However , staff was very courteous !!!

CATHERINE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

The check-in process was supposed to be hands free, but required obtaining the key from inside. The corporate software for approval was slow, and took over 20 minutes to approve my e-sign in. We typically see new trucks here, but the van I was given was pretty tired, needed new shocks desparately, and was had some significant damage that wasn't reflected on the check-in pictures.

JOHN H. 
Clasificación:
5.0

I think the shocks may be going on this truck - it was very loud

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W. 
Clasificación:
5.0

Nothing, great customer service from entire staff!

WILLIAM ALFRED D. 
Clasificación:
4.0

The truck was not there when I needed it.

MARIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

The back of the truck had a smell but they clean it.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOTTIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tzu-Yueh W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIYA J. 
Clasificación:
5.0

Customer service was great location also I realize things do happen but the truck that I received was totally unacceptable I love you all and will continue to rent but I would appreciate some kind of adjustment in my bill back of the condition of the truck I received

HERMAN S. 
Clasificación:
2.0

Pick up took 45 minutes. I was given keys to a truck that did not open the door and had to wait in line again. The truck had transmission issues and needed an oil change from the moment I got it. Return process at night/closed is absurdly long. They would not let me extend rental by a day even though many trucks there unused. Never renting from Uhaul again.

Robyn S. 
Clasificación:
5.0

Cleanliness is key especially during a Pandemic. I found the boxed truck to be in top notch driving condition extra clean inside and out . On a day where temps were topping 100 degrees the air was a Welcome Home. Thanks U City .Looking forward to my next Rental. Stay Well

SHARIDA G. 
No se han enviado comentarios para esta ubicación.

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