Customer Reviews for U-Haul of University City

8,297 reviews

4857 Chestnut St   Philadelphia, PA 19139
(Btwn 48th & 49th)

(215) 471-4137

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 471-4137

4857 Chestnut St
Philadelphia, PA 19139
(Btwn 48th & 49th)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paris Burke 
Rating:
5.0

Great customer service. Very patient. Easy transaction and take back.

Shondia Emanuel 
Rating:
3.0

Earl B. was extremely helpful and patient in the check out process and got me on the road with professionalism and kindness. Couldn’t have asked for a better experience.

CHARLES Noll 
Rating:
4.0

Customer did not leave a comment.

Edwin Robinson 
Rating:
5.0

Keep up the good work it's hard because people aren't caring but there a lot of us that do thank you

Gary Moten 
Rating:
3.0

Customer did not leave a comment.

Porscha Hicks 
Rating:
5.0

Customer did not leave a comment.

DENISE JONES 
Rating:
4.0

Customer did not leave a comment.

Dan Lazar 
Rating:
5.0

The two gentleman that was there was very helpful and Pleasant and made easy for me to find what i needed and wanted

juanita morris 
Rating:
5.0

Nothing. the customer service reps were excellent. They were timely courteous and professional.

Jacqueline WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Shelly-Ann Hernandez 
Rating:
4.0

Customer did not leave a comment.

Frank Williams 
Rating:
5.0

Customer did not leave a comment.

Grace Phillips 
Rating:
4.0

Customer did not leave a comment.

Derrick Toler 
Rating:
5.0

Customer did not leave a comment.

Shamiyah Durham 
Rating:
5.0

Earl B has great customer service! The only thing I noticed I received a van with the passenger side car mirror was cracked. Besides the van was clean and well maintained!

alexandria montgomery 
Rating:
5.0

Customer did not leave a comment.

shanelle butler 
Rating:
5.0

Customer did not leave a comment.

john mcdonald 
Rating:
5.0

Great customer service at the office .

Tiffany Perkins 
Rating:
5.0

Customer did not leave a comment.

latosha mickey 
Rating:
5.0

Customer did not leave a comment.

KIM DAVIS-YOUNG 
Rating:
5.0

Customer did not leave a comment.

IASHA BROWN 
Rating:
5.0

Customer did not leave a comment.

Cinquette Randolph 
Rating:
5.0

Customer did not leave a comment.

Kevin White 
Rating:
4.0

1 complaint we I brought truck back the gas was 3/4 full and it was checked in with less was overcharged $20

CARL WHEELER 
Rating:
5.0

Awesome customer service..👍👍👍☝️☝️

RHONDA PINCKNEY 
Rating:
4.0

It was so complicated to do the auto pick up. The website didn’t have easy to find the “pick up my truck” and when I got the employee help, the website asked me to get the keys in door 1. But nothing was there. The checkout page should be easier and faster.

Amanda Bernardes 
Rating:
3.0

Customer did not leave a comment.

Tonya Johnson 
Rating:
5.0

Customer did not leave a comment.

stephanie carter 
Rating:
5.0

Customer did not leave a comment.

Gee Sanchez 
Rating:
4.0

Customer did not leave a comment.

allen williams 
Rating:
1.0

We ordered a dozen blankets and they weren't there - we were told "oh well," when we asked what we could do since we needed blankets for the move. My driver left. I called another location and they had the blankets so sent my driver there to pick up a dozen blankets. I gave my credit card # on the phone for that reservation. When the driver arrived, he was given blankets but told her had to put on his credit card. When we got to our location my our move and opened the pack of blankets there were 6 and not the dozen we paid for (they were folded so it looked like a dozen) Very disappointing service and responses to issues.

Joe Selfridge 
Rating:
5.0

Customer did not leave a comment.

Tang GAO 
Rating:
5.0

Let debit cards be applicable

MICHEAL MORRISON 
Rating:
1.0

Customer did not leave a comment.

reva weeks 
Rating:
2.0

Customer did not leave a comment.

Aliyah Jones-Blount 
Rating:
5.0

Very easy check in and out

Carla Matthews 
Rating:
5.0

Customer did not leave a comment.

Gerald Sanchez Brown 
Rating:
4.0

Customer did not leave a comment.

Karen Harvey 
Rating:
4.0

Customer did not leave a comment.

Christel Smith-Coleman 
Rating:
5.0

Customer did not leave a comment.

Fay Horesh 
Rating:
4.0

Customer did not leave a comment.

Ryan Lord 
Rating:
5.0

Customer did not leave a comment.

NADIYAH EIKERENKOETTER 
Rating:
5.0

Nothing

BERTA KASONGO 
Rating:
1.0

First truck given had no gas. Second truck only had half of gas left. Discovered that back of truck was filthy

Thany Son 
Rating:
5.0

Customer did not leave a comment.

Fateemah Gindraw 
Rating:
5.0

The inside of the rental can cargo area wreaked of dog or some other kind of pet , smell of uncleanness, not human.

David Thompson  
Rating:
5.0

Customer did not leave a comment.

Timothy Norment 
Rating:
5.0

Customer did not leave a comment.

Hajar Mokhlis 
Rating:
5.0

Customer did not leave a comment.

renetha kelly 
Rating:
2.0

Everybody here seems to be unhappy with their job and gives halfway service.

Sabria Campbell 
Rating:
5.0

The gentleman that serviced my contract in the beginning was very helpful and pleasant. When I dropped the truck off, a different gentleman and young lady was the same. Awesome customer service both time

Torrance Young 
Rating:
5.0

Customer did not leave a comment.

Payten Robinson 
Rating:
4.0

Customer did not leave a comment.

JOSEPH JONES 
Rating:
5.0

The staff I interacted with were incredibly helpful and made the process very easy. There was a lot tan incident with the person who has my truck before me and they worked to help him get his item back and to not interrupt my move. They did great!

Sheridan Smith 
Rating:
5.0

Customer did not leave a comment.

Isayah Bray 
Rating:
4.0

Customer did not leave a comment.

Daniel Sbar 
Rating:
5.0

Customer did not leave a comment.

Tisha Williams 
Rating:
5.0

I had a great experience. I would definitely recommend doing your reservation online!!!!

Germirah Dailey 
Rating:
5.0

Customer did not leave a comment.

Nadia Edwards 
Rating:
3.0

Customer did not leave a comment.

JASON MASSEY-FOSTER 
Rating:
4.0

Customer did not leave a comment.

Tommia Byrd 
Rating:
1.0

Don’t rent vehicles with the check engine light on and oil levels are low. Don’t try to change the rental agreement

Derick Taylor 
Rating:
5.0

very happy with this location and always rent from here! thank you!

Sayantan Biswas 
Rating:
1.0

Someone hit my car with a U-Haul truck and I was given the run around with no assistance. However the staff admitting to seeing the person go in the direction of my car. Also on my return the vehicle was there and staff tried to state there was new damage to the vehicle

Nieesha Cook 
Rating:
1.0

Customer did not leave a comment.

George Johnson 
Rating:
5.0

The young man - service representative - was very professional and friendly. I would definitely refer people to see him, because of his servicing my needs and I will refer others. Thank you.

Stephen Shaw 
Rating:
5.0

Customer service was great. The gentleman there on the morning of 12/22 was a breath of fresh air. He was polite, informative, fast moving, and even had a sense of humor. There was no negative energy or delay. Using the website was impressively easy too. You can improve by making sure to hire more people like him.

David Raine 
Rating:
4.0

Nothing

Dexter Randoff 
Rating:
5.0

There great

Maurice Sweeting 
Rating:
5.0

Ernest was extremely helpful, he's pleasant, funny and very caring, customers really like him he is a good multi tasker!!!!!

Elizabeth Lewis 
Rating:
5.0

Very good customer service skills.

corey nataya 
Rating:
3.0

There was only one representative to assist customers. The wait was VERY long.

joan tolbert 
Rating:
5.0

Customer did not leave a comment.

Ronald Lipsey 
Rating:
5.0

Customer did not leave a comment.

Justin James 
Rating:
5.0

Top notch service. The gentleman who rang me out was super friendly, super helpful, and was doing an excellent job juggling multiple customers at once.

kathleen glasheen 
Rating:
5.0

Customer did not leave a comment.

Sean Bachan 
Rating:
5.0

Customer did not leave a comment.

deneen reed 
Rating:
5.0

Improve online checkin doesn't work endless buffering have to repeat inputting info already submitted other than that everything is fine

Carl Wheeler 
Rating:
5.0

Best u-haul! Staff is always communicative, friendly, and helpful.

Laura Seltzer 
Rating:
5.0

The staff was efficient, professional, courteous and friendly.

Rachel Honore 
Rating:
5.0

Great!

Cole Chapman 
Rating:
3.0

Improvement not needed. Shout out to the employee that helped me through my difficult time.

Erlene Malone 
Rating:
1.0

Fire the man who likes to wear an orange beanie, he’s rude for no reason. My partner and I were short on money for the gas and late fee and upon asking this man, he did everything but answer our question. We were upset and tired from moving all day and he just angered us even more. On top of the fact that he caught an attitude with a nineteen year old (my partner).

Julie Paul 
Rating:
5.0

Customer did not leave a comment.

Rasheen Festus 
Rating:
5.0

Customer did not leave a comment.

pete haywood 
Rating:
5.0

The man working managed a very dynamic and crowded lot with a good attitude and helped me finish my move with a smile on my face. He was also very strong and helped me detach the trailer from my car. 10/10

William Freeman 
Rating:
3.0

The weekend hidden rates should be known before arrival..

Brian Wallace 
Rating:
4.0

Customer did not leave a comment.

shahidah mubarak hadi 
Rating:
5.0

Customer did not leave a comment.

Lloyd King 
Rating:
5.0

The employees were very helpful. They were knowledgeable and welcoming. They showed amazing customer service.

Laval Pinckney 
Rating:
5.0

particularly the front desk agent was pleasing and super friendly/helpful.

MANUEL GONZALEZ CANCHE 
Rating:
3.0

Customer did not leave a comment.

samirah lewis 
Rating:
1.0

The men in this location was Extremely rude. I asked then why did the self check in have one price, but they Gave me a higher price. One of them even Saud " I can't take these people no more" I was over charged in fees. Uhaul lost a customer. This was one of the worst experiences I ever had.

Madeline Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Manuel Diaz 
Rating:
5.0

Customer did not leave a comment.

Casey Glover 
Rating:
3.0

Customer did not leave a comment.

Jamilla Bentley 
Rating:
5.0

Vehicle was dirty with dirt and water in back and dirt throughout all of the front. Unacceptable

JENNIFER WILSON 
Rating:
5.0

Excellent customer service

Keith Jackson 
Rating:
3.0

Customer did not leave a comment.

JOSHUA MONROE 
No reviews have been submitted for this location.

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