El cliente no dejó un comentario.JOSEPH S.
Customer Reviews for U-Haul of University City
Philadelphia, PA 19139
(Btwn 48th & 49th)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TIMOTHY DAVID N.
El cliente no dejó un comentario.NADIYAH E.
El cliente no dejó un comentario.DIANA J.
El cliente no dejó un comentario.Rebecca C.
El cliente no dejó un comentario.Jamal W.
More employees working on front counterLOUIS W.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.PATRICK F.
This location is too far out of the way, especially if you live in New Rochelle.Margo C.
El cliente no dejó un comentario.BRIAN C.
Arrived early and vehicle was not there. Location was understaffed and it took OVER ONE HOUR AFTER MY RESERVATION to get a vehicle. The gentleman working the desk did his best, but he was on his own and that is seriously poor management.Joseph B.
Shorten the wait in line.DAMON J.
El cliente no dejó un comentario.NICOLE D.
Make sure requested equipment is availableDuane Q.
I received excellent customer service from Jimmy and personally if it was not for him I would hve gone to penseke rental with no questions asked but because Jimmy was my second encounter that turned a negative into a positive I stayed. I will not go into detail but please know I am formally writing a letter to Corp but back to Jimmy so kind so professional really a positive experiece. He took the time to explain to me cost etc. The front office sets the way of Uhaul establishment and as a customer that os of the utmost IMPORTANCE CUSTOMER SERVICE that being said THANK THANK THANK YOU for making my rental experience AWESOMETamisha W.
El cliente no dejó un comentario.ALEXANDRA S.
The guy threatened my boyfriend for charging more for something we didn't rentGiselle R.
The guys were very friendly and helpfulTIFFANY H.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.MOUSTAPHA N.
El cliente no dejó un comentario.MEHDI L.
El cliente no dejó un comentario.KIZZY R.
Everything was goodJOSEPH J.
Great experienceHAMDAN M.
Everything went well. Clerk was exceptionalCYNTHIA M.
Service Reps always helpfulLawrence P.
Cool people ready to help you. Smiles jokes music playing.JASON D.
El cliente no dejó un comentario.Ashanti C.
Men were helpful with getting me check back in for a drop off. Store was stocked with moving supplies and everyone seemed very friendly.Ryan M.
El cliente no dejó un comentario.Sonia W.
All was satisfactoryADRIANE R.
My original reservation for a 20' truck was cancelled by UHaul the evening before our move, with us having already lined up helpers, etc. We essentially were forced to go to a much further UHaul location to get a much larger vehicle (26') for a much higher price (higher per mile rate, plus more miles and more gas). Also, the 26' vehicle rode very poorly - the cab and storage was very clean but I rode terribly.MATTHEW B.
Van Gas Cap was Missing. In the cab you could only smell gas. This didn't help with My Asthma. The check engine light was on. Didn't want to give me another van. I took it because I didn't have time to go elsewhere.Darnell T.
Even using the phone app to rent the van, it took almost 40 minutes to get everything in order. The guy working behind the counter was very slow.Rachel S.
Your counter person was HORRIBLE as soon as a girl walked in with tits and ass out he stoped helping me and went to helping her the truck was HORRIBLE HORRIBLE HORRIBLE the out side person could not be found to put oil in the truck all kinds of lights was on and dirty as hell close this site down really make U-Haul look bad I paid 300 dollars for PISS ASS POOR SERVICETereasa B.
A life saver.Margo C.
El cliente no dejó un comentario.JOSEPH S.
I was overcharged $100 for my rental. Put in a complaint and have not heard from anyone as of yet. I usually use this location to transport speaker and do equipment or my children's belongings from the nearby campus but they may have lost this customerJuliajoyce R.
El cliente no dejó un comentario.REGINALD C.
Nothing the people are very friendly I have no complaintsMARY F.
Good serviceDARRELL G.
El cliente no dejó un comentario.Connor L.
El cliente no dejó un comentario.Eric T.
El cliente no dejó un comentario.ALISA S.
El cliente no dejó un comentario.PARNAZ D.
Customers service was horrible the girl was on the phone the whole time I was checking in holding a conversation. I went to one location to find out that they switch my reservations to another location without any noticeJAMEELA B.
Good Location good and fast service would definitely use againTRACY M.
More trained staffingASIF U.
El cliente no dejó un comentario.CHRISTOPHER J.
Dontee is Great!!!!TODD R.
The staff is awesome. They are very nice. Speak to everyone. Very helpful. I rented twice in two weeks and they laughed at me. Two trips.... smh... but they were understanding.TEDEA H.
El cliente no dejó un comentario.Terence C.
The van smelled like a combination of cigarette smoke, vomit, and harsh cleaners.Nadav C.
The site manager was very professional and informative I will use this location in the futureJACQUELINE W.
El cliente no dejó un comentario.CHARLESMICHAEL C.
El cliente no dejó un comentario.Lakeisha F.
absolute trash, the whole area looked like a warzone.Andrew A.
El cliente no dejó un comentario.HERMAN C.
El cliente no dejó un comentario.TAMARA W.
Because of the delay in our departure, which was Uhaul's fault, we had to return the truck after hours. There was no one from the company there, not even security. There were people there loitering, one of which tried to trap in our vehicle so the whole time we were at risk of being harmed.Tyneisha B.
El cliente no dejó un comentario.Liesell F.
Edward Tompkins was exceptional. The original location at 5737 Elmwood Ave. was a disaster. My reservation was at 2:30 and the truck never came until I had already was redirected to the location at 48th and Chestnut. That location on Elmwood Ave.qas horrible.SONYA N.
El cliente no dejó un comentario.Yunchong W.
For a mid Philadelphia u-Haul location it is well lit and good the day I returned my truck there were police times 12 cars driving around there apparently looking for criminal activity made me uneasy not U-Haulâ€˜s fault but unnerving nonethelessGREGORY E.
Easy and overall effortless rental process. However, the employees were more preoccupied with what was on their phones then the people in front of them.TANNER S.
El cliente no dejó un comentario.MAURICIO A.
El cliente no dejó un comentario.BENSON W.
They were a hot mess. I called to let them know I would be there between 11-1. I arrived at 12:20 and was told since my reservation was for 11 and I was â€œover an hour lateâ€ that my reservation was cancelled. They did not have my van. I had to wait until 2:00 before they sorted it out. Then when I got it, it was dirty and the gas was less than what they said it was. It was a bad experience.MICHAEL W.
Staff professionalism is horrible, no Pride no courtesy and no respectEUGENE R.
Need additional help for check in for end /beginning of month . However , staff was very courteous !!!CATHERINE M.
El cliente no dejó un comentario.Robert G.
The check-in process was supposed to be hands free, but required obtaining the key from inside. The corporate software for approval was slow, and took over 20 minutes to approve my e-sign in. We typically see new trucks here, but the van I was given was pretty tired, needed new shocks desparately, and was had some significant damage that wasn't reflected on the check-in pictures.JOHN H.
I think the shocks may be going on this truck - it was very loudDavid F.
El cliente no dejó un comentario.CHRISTINE W.
Nothing, great customer service from entire staff!WILLIAM ALFRED D.
The truck was not there when I needed it.MARIO C.
El cliente no dejó un comentario.MICHAEL P.
The back of the truck had a smell but they clean it.JOSEPH S.
El cliente no dejó un comentario.Chelsey L.
El cliente no dejó un comentario.LOTTIE C.
El cliente no dejó un comentario.Tzu-Yueh W.
El cliente no dejó un comentario.LAURA F.
El cliente no dejó un comentario.TANIYA J.
Customer service was great location also I realize things do happen but the truck that I received was totally unacceptable I love you all and will continue to rent but I would appreciate some kind of adjustment in my bill back of the condition of the truck I receivedHERMAN S.
Pick up took 45 minutes. I was given keys to a truck that did not open the door and had to wait in line again. The truck had transmission issues and needed an oil change from the moment I got it. Return process at night/closed is absurdly long. They would not let me extend rental by a day even though many trucks there unused. Never renting from Uhaul again.Robyn S.
Cleanliness is key especially during a Pandemic. I found the boxed truck to be in top notch driving condition extra clean inside and out . On a day where temps were topping 100 degrees the air was a Welcome Home. Thanks U City .Looking forward to my next Rental. Stay WellSHARIDA G.
The young man who worked at the front desk was very helpful and pleasant .keeyona W.
El cliente no dejó un comentario.Char H.
El cliente no dejó un comentario.Derek W.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Alan M.
Completed dropping transaction within 2 minutes of arrivalAbiodun O.
The counter man and yard worker were excellent. They were busy but found time to help me with my trailer rental!William H.
El cliente no dejó un comentario.CLARENCE H.
Donte the gentleman who waited on me was greatSharen F.
The staff has confusing and inconsistent communication methods about check-in/check-out rules and methods. It would be a better customer experience if there was a more consistent system in place for check in and check out.Lydia J.
Great customer service thanks guysJUANITA H.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!