Great customer service. Friendly and accurate in filling my order.
James V.Customer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
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This whole reservation making on the internet and then locations not having the equipment is Horrible.
Jesus A.Nick was a great help answered all my questions! Definitely excellent service! Thanks again! I
RAMON A.Personnel were very helpful and friendly
Dale B.Great customer service!
daniel R.No one in the office when I first arrived to pick up the truck. When employee did arrive he didn't seem like he wanted to be there. Maybe he was having a bad day.
Audrey M.Booked 20feet, when I go there, tells me that they don't have it. On the web it says guaranted and I booked fews days in advance. Things happen but let the customer know in advance, so he can make other arrangements.
HAMID S.Very quick and efficient check-in /checkout process. Employees were friendly and the U-Haul was very clean.
KAREN C.Service personnel were excellent. Answered all my questions regarding operation of the 15' truck, including the rear sliding door and latching mechanism. Everyone was very helpful.
James N.24/7 return of the vehicle with phone based app was the best part of the whole experience. U-Haul has really used technology to make it easier for their customers.
Ravi B.I love how the whole process was streamlined with the phone and uploading pictures without paperwork. I was pleasantly surprised!
Omid A.i drove the truck only for 16 miles but I had to put 3 gallons of fuel to reach the 1/4 mark. When I took the truck, the fuel was higher than 1/4th mark. I don't believe that the truck had a mileage of around 5 mpg. Your website itself mentions the mileage to be around 10-12 mpg. I smell something fishy here.
Parag S.I've rented trucks from this location for 10 years now. Always professional and prompt.
Ian G.Customer support rep is very helpful and friendly
Chittaranjan M.Excellent service.
Lori P.Booked a 6:00am pickup through the app which was automatically changed to a 7:00AM in person pickup. The Store employee was late making it almost 7:30AM before leaving with my van. The van was clean and preformed well. later I checked my e-mailed receipt and noticed I was charged for moving blankets and a dolly I never requested or received. When returning the van there was about about 5 vans in front of me. I pointed out the mistake on my bill and was told when they get to my van, the dolly and blankets would be removed from the bill. Nope still there on the final Invoice. All and All a poor U-Haul experience not to mention being overcharged.
Jeremiah L.Great service. Thank you!
Simon Z.Great customer service. I was helped by the manager both times and service was equally great.
marcos R.Perfect service
PAVEL L.Staff was very quick and efficient!
STEVEN S.My rental started off on a bad note but the Assistant Manager went above and beyond to get my situation rectified…..
Adreana P.Staff was friendly and knowledgable about equipment. I rented a car trailer. Staff went over use and connected trailer to my truck. Easy transaction.
Jerome M.Everyone at this location was very professional and helpful. My pick-up and drop-off experience was effortless. I'll recommend this location to everyone. ¡Gracias!
Joaneda N.Very excellent service, friendly & helpful employee.
RICO D.Fast and excellent service
cornelio S.Everything was fine. However, I haven't driven a vehicle like this in a long time. I wasn't sure if the engine sounded quite right in the lower gear. You may want your mechanic to look at it. However, it drove well and I was not unhappy.
Karen H.I think the trailer I rented was not functioning as good as it could, it kept slowing my van down when coasting
michael H.Ordered online. Spend less than 5' in store. Very easy
Phil L.Nothing to improve. The whole experience was streamlined and easier than expected. Keep up the awesome work. Definitely will return here for my next rental needs.
Eric A.The process from start to finish was very easy. Staff member was very nice. Servicio al cliente de excelencia.
Kathy D.Easy to rent, packed, transferred, returned hassle free. Would recommend.
James W.Extraordinario servicio al cliente
Matthew S.Staff is great and service is excellent!
Eric L.Representative at front desk was very courteous and helpful. Everything went very smooth. I'll use U-Haul again in future.
Rubeen C.Wasted half an hour trying to drop the truck because Android app had some problem uploading photo of odometer. It worked on website after that.
Fnu G.Van was dirty with wood scraps and broken glass upon pick up. Gas level was initially incorrect on contract so had to change that. Other than that all good. Great check in process upon return.
Bud F.Fast and efficient. I like the app drop off. Employees were also great.
Doug F.The equipment was clean, but there were no shock absorbers for the truck we rented so everything was getting banged around (including riders in the carriage) at the smallest imperfections in the road.
Dolaphine K.Cass is a good manager, both Nick and he are helpful, friendly. ¡Gracias!
Ramesh S.Great service!!
kirk B.Your front counter people were very polite and friendly. Your store was clean and had a lot of stuff I didn't know you sold. I will be coming back to this location for a few things I need and of course if I need to rent a vehicle.
Angie C.Maybe start out with a full tank of gas .
CHARLES G.Service provided at the location to rent the truck was superb. The associate was extremely knowledgeable about the services and products, and very kind and respectful to us. Will always go back to this location whenever I need
Luiz C.Smooth process. Leia was very sweet. No complaints but a discount for a future trip would be amazing.
Elgin P.It would help to have designated parking spots for cars while checking in.
ROGELIO V.