Comentarios del cliente para U-Haul of Santa Monica

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Santa Monica

Grado total:

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Tucker G.
Grado:

Some disrespectful idiots work here. I would have slapped the shit out of them if they talked that way to my face...but it was on the phone. Get your children under control U-haul.

Alfredo O.
Grado:

Great service by Walter

Colin P.
Grado:

El cliente no dejó un comentario.

Hanul S.
Grado:

Awful booking experience, but physical location was fine.

Sara G.
Grado:

El cliente no dejó un comentario.

Delisa A.
Grado:

Great customer service. Tony was awesome.

Gina V.
Grado:

The woman working there called my husband An “idiot” and yelled at him for allowing another customer to exit . Never in my life have I seen such a poor example of customer service and more hostile employee.,the owner is lovely but I don’t think I’ll be returning because of this woman. Had a negative experience when she rented a pickup to me earlier in the month also... thought she was just having a bad day.. apparently it’s everyday.

Val K.
Grado:

El cliente no dejó un comentario.

Gabriela L.
Grado:

Walter was amazing!!

Joao N.
Grado:

Horrible service, the pick up attendant was unbelievably rude. We will never use this u-haul location again! This was the worst service I’ve ever seen in Los Angeles!!

Phillip M.
Grado:

Walter at this location was excellent, knowledgeable and professional. Thank you

Franklin K.
Grado:

El cliente no dejó un comentario.

Sinan M.
Grado:

El cliente no dejó un comentario.

Ryan M.
Grado:

nice guys working there Ryan

Alexandre F.
Grado:

El cliente no dejó un comentario.

Elizabeth E.
Grado:

Wish I could remember her name, but the customer service rep who helped me at the location was amazing! Great customer service!

Camilla W.
Grado:

Everyone I worked with was so nice and helpful. I work in hospitality and I was so impressed with the guest experience. Especially picking up on a Saturday morning. Thank you so much!

Taylor B.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Jennifer C.
Grado:

Amazing customer service. felt like family. Thank you and please honor your staff that worked today.

Luis E.
Grado:

El cliente no dejó un comentario.

WAYNE B.
Grado:

Great staff. As always Tony Waters was great He is truly a great asset and representative of your company

Dan K.
Grado:

It's not so much the location, but the APP.... The app is ambitious but it is buggy and ultimately useless, requiring me to wait in line and go to the counter after all the efforts I made with the app to speed up the process. While I was in line, another customer started laughing and said forget the app. I will.

Nicholas F.
Grado:

El cliente no dejó un comentario.

Pam C.
Grado:

El cliente no dejó un comentario.

Andrew S.
Grado:

El cliente no dejó un comentario.

david S.
Grado:

El cliente no dejó un comentario.

Andrew C.
Grado:

Wait times for excessive. The staff doesn’t seem to know how to check out and check in the reusable plastic boxes.

nathan D.
Grado:

Only downside was a long line to pick up. Otherwise great.

Janet T.
Grado:

El cliente no dejó un comentario.

Francisco V.
Grado:

El cliente no dejó un comentario.

Alfredo O.
Grado:

Great service

Rudy G.
Grado:

This is my favorite location, all staff is qualified and efficient!!

Sylvia C.
Grado:

El cliente no dejó un comentario.

peter B.
Grado:

These people are the best!

Thomas G.
Grado:

I know you have no way to provide but parking is a big issue at this location. Only two hour parking and permit parking. Other then that awesome spot!

Robert H.
Grado:

El cliente no dejó un comentario.

Jon K.
Grado:

El cliente no dejó un comentario.

Alyssa H.
Grado:

El cliente no dejó un comentario.

Cheryl M.
Grado:

El cliente no dejó un comentario.

Rudy G.
Grado:

Amazing service, the attention is great, and the staff formidable, this is my favorite location!!

Charles C.
Grado:

El cliente no dejó un comentario.

Alex J.
Grado:

El cliente no dejó un comentario.

Rico A.
Grado:

El cliente no dejó un comentario.

Jason G.
Grado:

Apparently my 10 foot truck got 3 miles to a gallon according to the guy who checked in my vehicle when I returned it. Which either means these trucks have horrible gas mileage or they didn’t actually fill it to 3/4 tank when I got it. Other than that it took 20 minutes to wait in line and check in.

priscilla R.
Grado:

El cliente no dejó un comentario.

Hussein A.
Grado:

El cliente no dejó un comentario.

Douglas M.
Grado:

El cliente no dejó un comentario.

Kevin S.
Grado:

very impressed

Teferi D.
Grado:

El cliente no dejó un comentario.

Patrick M.
Grado:

El cliente no dejó un comentario.

Nick R.
Grado:

Team was great and really made up for the blunders made by my pickup location.

Jeffrey S.
Grado:

El cliente no dejó un comentario.

Dennis G.
Grado:

El cliente no dejó un comentario.

David W.
Grado:

El cliente no dejó un comentario.

Mehdi M.
Grado:

Nothing

Jethro P.
Grado:

Make the AC operation more transparent and controllable. Its light illuminates whenever simply starting the cab fan, whether or not AC operation is desired. The operating manual describes what appears to be an over-automated process that robs the user of control. Pushing the button should turn it on or off. Everything else is very well-done in the new vans.

Bryce C.
Grado:

El cliente no dejó un comentario.

Susan C.
Grado:

Nothing, Tony and Candice were helpful, pleasant and professional! Jimmy took my phone reservation and he was pleasant and helpful too. I had a great experience today and will use this location again AND refer others. Please tell them I said thank you...well done!! Susie

Benjamin H.
Grado:

Best Uhaul I’ve ever rented from. Tony and the staff are fantastic....professional organized and thorough. Will re t again if needed.

Arash L.
Grado:

Excellent customer service, very friendly and knowledgeable staff. Highly recommend.

Lenny T.
Grado:

Took me a long time to find an attendant upon returning the truck. They also charged me a $25 clean fee for an empty truck without my approval or any explanation. It was unfair and I feel violated

Benjamin C.
Grado:

The two ladies helping me out when I was picking up my reservation were awesome. One of the two was in training and I’ll tell you what, the girl who was teaching the new employee how to do run through a reservation pick up was absolutely awesome. She has such a positive energy, she was very engaged with me the customer while training the new girl and the way she walked the new girl through the steps was supportive, respectful, and just made for a fun environment. Y’all did good with these hires and this location is a really good one.

Cole S.
Grado:

The ignition on my truck had trouble turning. You had to get it just right to start the engine.

Peter L.
Grado:

The vehicle did not run well. It also smelled.

Christopher T.
Grado:

Excellent U-Haul location.

Stan L.
Grado:

I asked for, and was charged for 12 furniture pads but when I got to the move site I found that the pads were not in the truck. I spoke to Fran the next day (Sunday) and she told me she sent an email to the manager (Tony Waters) and that she also put a note in the contract that I did not get the furniture pads. I expected to get a call from Tony on Monday but it is now Wednesday night and no call. Disappointed. ??

ROGER B.
Grado:

Your service advisors were wonderful! Efficient, fun, helpful, and knowledgeable! I've never had such an easy good time renting a truck! Thanks-you!

Luke R.
Grado:

El cliente no dejó un comentario.

Paul V.
Grado:

It was a great experience

frank A.
Grado:

Treat your customers like customers not like they are a pain in your ass. Do your job with a smile not a frown.

Shawna U.
Grado:

It would be great to have more customer parking and for longer than 15 minutes. I'm not sure if the smartphone process for renting trucks/vans is meant to be easier, but I wasn't happy about sending & uploading photos of my driver license via text, as well as the agent taking my photo on his phone (maybe it's a company phone??). Other than that, the process was smooth and the truck worked well and met my needs.

Mike A.
Grado:

Catrice was wonderful. Great attitude even with a long line of impatient customers. Also would recommend telling people not to put their keys in the lock box until done when delivering after hours. Was not able to take a picture of fuel as I had put the keys away.

Russell R.
Grado:

Be more clear on filling with gasoline when returning the rental.

Sean C.
Grado:

Charge customers correctly

Camille F.
Grado:

El cliente no dejó un comentario.

Meg R.
Grado:

Amazing customer service and friendly employees. Made my very stressful day much better. Thanks!!!

Christopher H.
Grado:

El cliente no dejó un comentario.

chris G.
Grado:

El cliente no dejó un comentario.

Angellina C.
Grado:

When I dropped of the vehicle and went inside to ask a few questions. The woman behind the counter was on her cell phone the whole time. She did not even get off the cell phone when I asked her the questions and then another customer came in and she still did not get off. I believe it was non work related as I could hear her conversation. She was trying to get days off so she can go to an event with the person she was on the phone with or something along that sort. Very unprofessional!

vanessa M.
Grado:

El cliente no dejó un comentario.

Luke R.
Grado:

El cliente no dejó un comentario.

David J.
Grado:

El cliente no dejó un comentario.

DENNIS L.
Grado:

El cliente no dejó un comentario.

STEVEN S.
Grado:

Tony runs a friendly and helpful place...steven stogel.

Richard M.
Grado:

excellent service

Rafik B.
Grado:

El cliente no dejó un comentario.

Aaron D.
Grado:

El cliente no dejó un comentario.

Gregory E.
Grado:

El cliente no dejó un comentario.

rock B.
Grado:

Had a long delay at pickup. Drop off though, was smooth and efficient. Check-in guy had great attitude and got us on our way in short minutes.

Harry D.
Grado:

El cliente no dejó un comentario.

Allen M.
Grado:

aAll went very well. Best experience with truck rental I ever had.

Derek M.
Grado:

The person who helped me was extraordinarily rude right from the start, before I even said anything. Never addressed me and was arrogant. So terrible that it put me off for the rest of the day. Furthermore, your employees smoke in front of the building right next to the entrance doors. I am allergic to cigarette smoke and having to breathe it in order to business with you is simply unacceptable. I had three separate conversations with your customer service line. All of them were polite. One person hung up on me, but I'll chalk that up to a mistake as she was quite polite through the conversation. But the guy at the pickup location was just atrocious.

Deborah P.
Grado:

The woman who attended all of us was professional, kind & patient! I believe her name is Kariss (sp?) Her skills are above average she handled several clients at the same time, & was very pleasant!

Walter P.
Grado:

online chat/customer service is worthless. They don't respond for hours if ever. It mars an otherwise excellent experience.

Nancy L.
Grado:

I was really dreading going there as my experience in the past was not pleasant. The people there now are wonderful and the service is excellent.

Deborah S.
Grado:

Always the best staff. They go the extra mile to help us out. Even when we come in at the last moment with a crazy request, they do their best to help us out. Wouldn't go anywhere else.

Reginald M.
Grado:

The best location I’ve been to! Mr. Tony and his team were BEYOND amazing.

JAMES E.
Grado:

You scored. Thank you

Doren W.
Grado:

Customer service was amazing at checkout. Mediocre on check in

No reviews have been submitted for this location.

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