Comentarios del cliente para U-Haul of Santa Monica

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Santa Monica

Grado total:

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Mick G. en

Grado:

Nice staff. Michael Rivera is super good. Great communicator.

Caroline Portia J. en

Grado:

Everything went very well, except we were given the wrong dolly. We were given a utility dolly which made the move incredibly difficult. Thanks.

Rudy G. en

Grado:

The service and the attention, is excellent, I recommend this location, friendly staff!!

David F. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

El cliente no dejó un comentario.

Ali M. en

Grado:

Equipment needs to be clean in order to hand it over to customer. I complained about the car is not clean, but they didn’t do anything about.

Ronda C. en

Grado:

Fabulous! ????Thankful for the excellent customer service..... & a clean truck ?????????????????? ??

Jerome Z. en

Grado:

This 17 footer with 136000 miles was extremely had to control above 40 MPH. I believe the steering mechanism is complete worn out or needs the “free play” adjuster. I’ve drive trucks all my adult life larger than this one and smaller as well. In my over 55 years of driving, I reasonably sure that I never been as aware of trying to keep the vehicle within the lanes as with this truck. The truck was clean and had newish tires, but the steering needs repair.

SPENCER D. en

Grado:

El cliente no dejó un comentario.

Eric H. en

Grado:

Great crew, always a good experience. I go out of my way to rent from this location.

Lisa A. en

Grado:

The level of gas to start on the paperwork was higher the actual amount on the gauge.

Felix M. en

Grado:

El cliente no dejó un comentario.

kadir S. en

Grado:

El cliente no dejó un comentario.

Domenic L. en

Grado:

El cliente no dejó un comentario.

Charlotte I. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

I Literally spend five minutes in front of the lady at a cashier politely waiting for her to be done with her conversation with her coworker. She then rudely explained that her register was not open. The man checking me out was having a ton of side conversations, and answered his cell phone while slowly checking me out. Overall terrible experience.

syliva A. en

Grado:

Keep up the good work. Our second time here over a period of a few months and each time staff was courteous, friendly, and efficient. Very pleasant experience in a stressful life situation.

Thor L. en

Grado:

Fuel level on contract was off by 1/2 tank. Customer service rep said he'd take care of it, but didn't. You ended up charging me $21 extra when i delivered it with twice as much fuel as when I received it (from 1/4 tank to 1/2 tank). Only after 30 minutes on the phone being bounced around to customer service was I finally able to rectify it, you made me jump through hoops for something you should have taken care of immediately. Lax customer service, not something I'd recommend to others.

Emily H. en

Grado:

Customer service in the morning and returning the vehicle was slow. For some reason when I pulled up to check out the guy said he couldn't do it and I had to go into the store. There was only 1 employee at the counter and I had to wait over 15 minutes.

DAVID R. en

Grado:

El cliente no dejó un comentario.

Margaret M. en

Grado:

I have rented a 9’ van twice recently and both times all staff have been efficient, polite, friendly, and helpful.

ROSALIND A. en

Grado:

Some drop off location information was vague so I ended up spending $20 extra to speak to a live representative for my drop off.

Jeffrey E. en

Grado:

The wait was a bit long -- and the computers are always problematic. Need to upgrade system. The staff is very nice and hard working.

Landon K. en

Grado:

Walter should be promoted...

Austin S. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Computer system needs to be updated. Seems like the man that helped me had issues with system.

Johnathan F. en

Grado:

Best UHaul ever!

Seth I. en

Grado:

Great service at this location

Louise H. en

Grado:

The staff were very rude when I said How dirty the van was. Last time I used Uhaul everything was clean. I had white furniture to move so had hoped for the same and when I questioned it I was told that this was a moving company and of course things get dirty. This was aggressive and rude and I was very shocked and disappointed by his attitude. I also waited 45 mins to pick up the van at the desk.

dharmata tara W. en

Grado:

Warren was exceptionally friendly and helpful

Gary F. en

Grado:

Easy in and out. Loved the self check in on the app.

Dan J. en

Grado:

We rented a utility dolly and one of your employees forgot to put it in the back of the truck before we left. Got all the way home to move and realized it. Set me back 30mins having to go back, but I thought - no big deal - they didn't mean to. I get back to UHaul and the guy I relay this to gives me attitude. Acted like I was inconveniencing him because he was chatting with someone on his earpiece (sounded like a telephone catch-up call "How ya been? What's been up with you?"). I had to interrupt him bc he saw me and didn't stop chatting. I asked for a blanket or something to place on the seat of my car before putting the dolly down, since it was dirty, and instead of him asking the manager for permission, he had me walk inside and do it. I didn't even realize until writing this review that he should have asked on the earpiece his self. I asked where to park before going inside. He tells me and then yells "Whoa, whoa, whoa - you can't block that in!" Maybe you should have been more specific and less concerned with getting back to your phone call. I told him I didn't need the attitude especially considering this was UHaul's fault, not mine. I got easy permission from your awesome, super friendly manager and then wait for the same guy outside to finish up with another UHaul renter. Guess what?! He literally forgot the dolly for that guy too! No joke! He is not on top of his job and it's not even a hard one. I don't know what his name was but he definitely needs a lesson in general human decency and also customer service. I do very much, though, appreciate the GM. Such a lovely guy:)

ian B. en

Grado:

fix your computer system and make it run faster, customers had a long wait because the computer system was very slow. Efficiency is key !

Igor S. en

Grado:

El cliente no dejó un comentario.

Thomson D. en

Grado:

El cliente no dejó un comentario.