Customer Reviews for U-Haul of Providence

3,510 comentarios

464 Broad St   Providence, RI 02907
(95 S-Exit 21)

(401) 521-6333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(401) 521-6333

464 Broad St
Providence, RI 02907
(95 S-Exit 21)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
2.0

The remote pick up in the remote drop off system needs to be made idiot proof this particular location does not have a clear explanation of where to drop off the key there is a lockbox for picking up keys which is clearly marked and it says key drop on it every one of them is locked so you can't drop off a key I had to leave the key in the truck and call U-Haul and tell them that

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKIRA J. 
Clasificación:
1.0

I pick up the equipment not clean, and when I used it and clean it up. I ended up being charge more saying that the equipment was smelling fish which was not my first time renting equipment at this location and every time I clean it up Even though I find it unclean.

ALBERTINE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDWINFIELD D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Thanks you for your services

EDWARD P. 
Clasificación:
5.0

Very kind and patient

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hirohito B. 
Clasificación:
5.0

Was so ease to rent a truck

MARIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAISHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

2 young men at the location were knowledgable helpful and very polite

LINDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele J. 
Clasificación:
5.0

Gracias

BRIGIDA F. 
Clasificación:
5.0

Bueno

RAFAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

It was quick and efficient...Better trucks and cleaner.

TRINNARHETE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA P. 
Clasificación:
1.0

The van was filthy dirty and we had to spend the first half hour cleaning it. In Covid times this is really poor service. When I made the reservation online there was nothing to alert me to the fact that rentals are no longer 24 hour but only for the hours chosen on the website. When I called to ask how much it would cost if I returned the van an hour late, I was told $65! That is highway robbery. We did get back at the specified time even after having to stop to put air in the rear tire which was slowly leaking. Terrible experience. Won't use Uhaul again.

LINDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMOL H. 
Clasificación:
5.0

I think every thing was very good

LORENZO C. 
Clasificación:
1.0

Hi Just wanted to call you because today I called the store and asked to speak with the manager To my surprise he only understands Spanish and then the girl spoke too me then she hung up on me. Why would you hire a person who only speaks spanish and does not understand English>>>>>???? Just voice my opimion

Joanne C. 
Clasificación:
2.0

Per the instructions posted in the vehicle return area i remained in the vehicle waiting for someone to appear to assist with the return. No one ever appeared. I called the location and after 20 minutes on hold i was disconnected. I eventually did an after hours return. .

DAVIDLEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN W. 
Clasificación:
5.0

The online process to return your rental is way too inconvenient especially for someone who just moved a whole house. It would be greatly appreciated if you guys implemented an easier way to return your rental when your location is not accessible on your mobile device as well as ask for a ton of pictures. It was very difficult for an elder to finish this process especially if they are not tech savvy. Please and thank you !!

ALEXIS O. 
Clasificación:
5.0

I've been using the same location averaging a rent a week for about 5 years now. That's when I started my business. The vehicles have been declining at at steady pace. 7 out of 10 times the vehicle isn't clean. Once there was a man sleeping in the back of the van.....I never complain but my last rent there was soiled diapers and empty nips of liquor in the door side panel. I would think in these times of covid now the delta variance cleanliness would step up?! Not to mention had I been pulled over with empty nips... As I said I've been a loyal customer for many yrs seeing a half dozen or so changes in managing never complaining, mainly because it seems short staffed but soiled diapers and liquor bottles.. curious about your reply. Marcus

MARCUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE T. 
Clasificación:
5.0

In the back to the truck is no very clean

RAFAEL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHPATRICK W. 
Clasificación:
4.0

The cab of the truck smelled gross

Joy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA G. 
Clasificación:
3.0

The staff was great at the location. However I felt that the cab of the vehicle wasn't cleaned prior to my arrival. Also I used the truck share 24/7 feature and thought that the pictures of existing damage were not fully accurate for damage already previously on the vehicle.

Matt S. 
Clasificación:
5.0

Bueno

RAFAEL S. 
Clasificación:
3.0

There was glass all over the back of the truck. The entire time the website was down so they charged the wrong card when I asked for an extra day.

Jaide W. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

QYMLEE M. 
Clasificación:
2.0

Absolute chaos. Had to wait an hour despite online check in. My vehicle was clean. Lot was filthy- vehicle next to mine open and filled with rotting food.

Stephen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JELISSA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eren A. 
Clasificación:
1.0

I was overcharged in time and mileage. The staff was on their phones while many people waited to check in and out. There was No check out procedure. I handed the keys and was told I was good to go. I will likely never rent uhaul again after this experience.

Andrea M. 
Clasificación:
3.0

Better phone response times!

IRVING P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minglu C. 
Clasificación:
1.0

I did the “contactless” rental which I thought was all set up prior to my arriving at uhaul, however once we arrived there were several steps I had to do on my phone, including scanning my drivers license and then showing additional documentation (passport) or giving them friends/family info to presumably verify my identity. So uhaul then texted my friends and called them immediately after I entered their info. This felt like a very strange and unnecessary step, which also derailed our check in b/c my friends did not pick up the phone and it took some back and forth and me re-starting the check in process to eventually get the whole thing to work. While I was struggling with the online/contactless check in I waited in line at the uhaul center b/c I didn't know how else to proceed. The line was huge and moving very slowly. There were only two guys working on a very busy moving day. Many people were having issues with their rentals. The whole experience was frustrating and took way longer than expected.

Alicia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
3.0

El cliente no dejó un comentario.

VANG V. 
Clasificación:
5.0

I tink everything is good

OSCAR G. 
Clasificación:
3.0

The van smelled weird. Windshield was dirty. Had to clean the inside of it myself so I could see the road. However, Pick up and drop off was quick. Got the job done.

Shuangyi Z. 
Clasificación:
4.0

The employees were great, efficient, and friendly.

DAVID P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICJEROME J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesco P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNEL R. 
Clasificación:
2.0

The van smelled overwhelmingly like cigarette smoke and was incredibly dirty. There was a melted waxy like substance in the cupholder. There was no guidance when you came back to drop off the vehicle. The drop off lane was already 2 trucks deep and I was practically parked on the curb to return my vehicle. I was grateful to get a van so last minute but I would have expected a cleaner vehicle if you're associating yourself with such a well known company. I will take my chances elsewhere when renting a vehicle next time.

Alexandra F. 
Clasificación:
4.0

Location very dicey

NEIL B. 
Clasificación:
5.0

Easy drop off instructions

michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brooke C. 
Clasificación:
3.0

Clean vehicles before next customer

Wanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS H. 
Clasificación:
3.0

I wood appreciate if someone would clean and sterilize the vehicle before I use it because of the Corona

WANDA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

Overall, I had a good experience, but I was charged for equipment that wasn't provided with the rental. I did flag it with the staff and am waiting to hear back once they resolve it.

Mary Alice O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

The guys were great

ANNETTE P. 
Clasificación:
1.0

El cliente no dejó un comentario.

GRACIELA S. 
Clasificación:
2.0

Once again, the service was glacially slow. Also, it turned out all I had to do was drop off my key and give the mileage number, but no one told me that and there were no signs to that effect. Finally, after I waited for about 1/2 hour, a sales associate noticed that I had a key in my hand and took it from me so I could leave.

JAMESKUPER Z. 
Clasificación:
3.0

As helpful as they were I wish the vehicle conditions were dealt with better prior to releasing. The tires were low on air, the backup light on one side was out, the mirror was so loose it fell off while driving, the padlock would not lock, the cab was not clean, the driver side window was a little off the track needing to be pushed up while rolling up, and it ran like it needed servicing.

MICHAEL M. 
Clasificación:
5.0

I had no problems at all the staff was very helpful and friendly

GENNARO F. 
Clasificación:
1.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE L. 
Clasificación:
5.0

Nice workers with friendly attitude keep up the good work

OLUWABUKOLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn G. 
Clasificación:
4.0

Have more personal to release the trucks. I waited 45 minutes to get my truck which I rented it at 10am and ended up leaving almost at 11am.

Paola C. 
Clasificación:
3.0

Great staff but clearly understaffed. Seems like staff needs to arrive earlier. Systems are painfully slow. No signage or communication for the self/online check in process. Not an organized way to separate self check in customers from the others to speed up the operation. Also the online check in process really needs some improvement. Very difficult, slow, clunky, confusing. And I should have been able to fill in some of the security information in advance. Perhaps there is something you all can learn from Zipcar.

Avishai M. 
Clasificación:
1.0

This wasn't my selected pickup location, it was twenty minutes out of my way. Additionally, there was an enormous pile of human feces next to the drivers side door. Though the poop and being twenty minutes out of my way pales in comparison to the fact that you DOWNGRADED me from a 15 foot truck to a 10 foot truck because your SERVICE SUCKS. Thanks to the smaller truck, I spent the whole weekend moving, instead of Saturday afternoon. I will sacrifice my first born before I use U-Haul again and I will be certain to spread my hatred of your company to every person I have the opportunity to talk to in the future. As for what you can do for the next customer? Run away, Simba. Run, run far away, and never return. But seriously -- go out of business. Sell off your assets to business owners that won't SCREW their customers.

James L. 
Clasificación:
5.0

Easy drop off with a staff member who took care of the whole process for me!!

Rachel G. 
Clasificación:
2.0

The truck was dirty, trash from the previous renter was left in the car. Also, that truck needs to be serviced because the brakes are squeaking and whenever I'd press the brake pedal it was as if I'd pressed the gas pedal because the engine revved up. It was a scary experience driving that truck and I did not feel 100% safe in it.

MARIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY F. 
Clasificación:
4.0

It seems like there were issues in the u haul system (not the employees fault just something to do with the refund system)

JOSE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN R. 
Clasificación:
5.0

Good work thank you

RAFAEL S. 
Clasificación:
5.0

Easy to extend the needed times of the truck and cheaper than renting through Hertz and Enterprise if it is local !

JUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn M. 
Clasificación:
2.0

Management should train their employees to at least offer to help customers instead of playing on their phones. I've been to this location several times. The first couple of times was to buy bundles of boxes. Both times there were AT LEAST 2 employees behind the desk and not once did they offer to help carry the heavy boxes. The last time I rented a truck and I requested that someone do a walk around with me before I left so that any prior scuffs or marks were made aware. All three employees behind the desk stared into space then proceeded on their phones. After pretty much demanding someone come with me to do the walk around I was able to get help. The service at this location is POOR to say the least.

ASHLEY W. 
Clasificación:
5.0

Great customer service - quick efficient and helpful

MICHAELMATTHEW N. 
Clasificación:
3.0

charged me extra for gas when I brought it back exactly how I took it.

KETURAH W. 
Clasificación:
3.0

Keep up the good work

SABRINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIMAS G. 
No se han enviado comentarios para esta ubicación.

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