nothing, pick up was quick and drop off was quick
Kevin B.Customer Reviews for U-Haul of Placentia
Testimonials From Recent Customers
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I don't want to pay a cleaning fee
Yongjun J.It could be more understandable towards customers, as we are very budget limited. Do to this pandemic and inflation.
Robert A.Super unhappy. I did my reservation online and no where online did it say that I could not rent a pick up truck or cargo van with an out of state drivers license. I booked a cargo van because that's what I wanted because I didn't have a lot of stuff to move. They told me that they have to much fraud happening with those vehicles. I told the guy that I lived right down the street and that I was going to return the vehicle as down as a was finished in 5 hours. He said there was nothing he could do for me and would only rent me a 10 foot box truck. I am a young female that was traveling/moving with my small child and was completely uncomfortable driving a truck that size. Covid prevented me from getting a California drivers license. This guy was an asshole about the whole situation. The fact that it doesn't state those rules online is COMPLETE BULLSHIT!!!! I booked a cargo van using my Texas Id online. And it never said any of that. You guys are shady and unfair. And I will make sure to tell people not to use your company ever.
Taylor W.You are amazing! I had you attach my trailer hitch to my car years ago, have rented very many different trailers/vehicles from you, you are efficient, kind and are quick whenever I have made an online reservation which I recommend to anyone who rents from you.
Sue B.Make sure to check the equipment prior to renting it out again. Took over 3 hours to remove hitch from ball.
april C.Got billed for an extra day. Having to dispute the charge.
William Y.The local office and traffic center helped me find a truck, even though the one I'd reserved hadn't been returned on time. However, the UHaul call center wasn't helpful, telling me just before I went to pick up the truck that it was available, even though it actually wasn't. Also, the UHaul online order system accepted a scan of my drivers license, but I had to get the license barcode scanned at the office, so the website was less useful than it could have been.
Gary T.Placentia uhaul was great. Unfortunately I broke down in Lebec, Ca. Uhaul in Lebec refused to rent me a truck one way to get the trailer back to Placentia location. Tried to get me to go to Gorman location just to learn they don't rent trucks. I had to pay $225 to have towed to a tow yard in Lebec until I could pick up the trailer with another truck I got from United rental. This was my first time having a emergency & needed Uhaul to assist with getting the trailer back to the Placentia location two days later.
Anthony M.Improve your 24 reservation pick up services. Have some loved for Military and Veterans that are fighting for your freedom. From 7am to 2pm same day 06 AUG 2022 and I was charged for $328.53. The truck smell real bad , tires rolling like it'd gonna come off the wheel. Very Disappointed and I give you no stars not even one star.
Toma P.I never went to California you damn idiots and stop taking my money for your stupidity! I'm going to sue your company for what you have put me threw
Marjorie H.I had to have my truck switched out bc the driver seat wouldn't adjust forward, and there was a message that one of the tires was low and needed air. The 2nd truck was great!
Aimee S.Staff was friendly and helpful. Please consider changing policy for only credit card rentals for trucks. I purposely got rid of credit cards because I prefer to use cash/debit. Have plenty in savings to use for deposit, shouldn't have to subject myself to credit exploitation just to rent a truck for a few hours.
Tori R.The moving company was horrible late and damaged my property
nicholas V.personnel are friendly and efficient
WILLIAM G.Checkin staff seemed lazy and not attentive to customers
Louis S.Excellent staff!!!
Judah B.The trailer I rented was badly damaged on the left fender and had a large U-nail in the left rear tire that had been in the tire for awhile because the nail head was worn down quite a bit.
Glen A.Was overcharged and staff was not willing to help me out.
Evelyn M.On line sign up is great.
Bill M.Nate made the rental process so smooth. He came right out to assist me with my return. Great location with great employees. With such a big store, they still held it down with only two employees at the time! Nate is great asset to the Uhaul of Placentia. That man deserves a raise!
Antonio G.Too far from Irvine that adds to mileage and gas.
Frederick H.The truck was the biggest p.o.s. I've ever had the misfortune to drive. The suspension was so bad it felt like it would shake itself apart going down a straight smooth road. The transmission shifted like it was ready to go out. The rails of the box of the truck don't hold straps well at all. The price I was quoted online, was tripled when I came to pick up the truck. All in all it added hours of work and stress to my day
Travis N.always great to rent from this uhaul.... nate is the best
robert M.Service was excellent.
James Z.Excellent customer service! Check-in process was quick and easy, and Mike went above and beyond to help me out when I locked the key in the U-Haul. Great location, very friendly. Will definitely be back when I need another truck!
Christina C.Friendly and helpful
Dennis D.Rented twice in a week and both trucks had little to no gas and I had to fill up both times
Eric D.I reserved a 20ft truck and then the day before UHaul called and said they didnt have one. They changed me to a 15ft truck and that was less effective. It is not specifically the locations fault, and instead UHaul's fault as a company.
Joshua U.Nice online self help experience with pickup and drop-off
Cristian B.Pricing. Test AC unit, it wouldn't work 100% of the time
Joshua U.Good good service
MICHAEL M.Your staff who work with us were fantastic we want to thank you for the great service you provide us
Richard G.Needed another location only had 4x4 storage
Geoff S.It's not easy to determine how much gas to replenish back to the exit amount, other than this all is well.
Katherine R.A mà en lo personal me hubiese gustado que abrieron a las 8:00 Y si fuese posible a las 7:00 porque habÃa mucha gente esperando por el servicio que ustedes brinda pero pero gracias
juan jose N.they need people who speak spanish
Edith T.Great service. Thank you!
JACOB R.Be a bit more accurate on the amount of gas in trucks.
louise S.Paid cash to avoid card being charged. Told money would be returned by Thursday. Later told Friday at earliest. Most likely Wednesday of next week. Hmmm you charged me immediately but need a week to return?
Marcus T.Vehicles must start off with a full tank. I was almost at $200 to fill my 26' truck.
David T.This location is the gold standard.
Steve W.The worst experience ever! Owner of liquor store was rude called me on my phone told me to get out of his store. Also canceled my reservation and rented my truck to another customer. Had to call Brandon to get this straightened out. When picking up my truck once Brandon took care of it the owner was yelling FUCK IN THE STORE AS LOUD AS HE COULD. this is a shady place, feel free to call me to get the entire story at 714-732-8935.
Erik S.Comprehensive selection of all rental vehicle types and availability is very good for any model
Steve I.We requested a cargo van at your Orange, Ca location. We arrived at our scheduled time and they informed us that they didn't have our reservation and we would need to travel 10 miles to pick it up from another location. We were never informed that the location was changed and had specifically chosen that location for the proximity to our move. We also reserved two dollies which they did not have and said the only dollies available were 25 miles away at yet another location and we would need to pick them up and deliver them back to that location! We went without the dollies. A bad experience all around. I'd think twice before using Uhaul again.
John L.Over priced bad running truck. I was told no 10' trucks were available for a two hour rental and when I returned 1 hour later the same 5 10' trucks were still on the lot. I was also told they were going to charge me the same$ 15' fo $ 10, bs
Kenneth A.Dan and his crew are awesome - Have been going there for years because they always do there best to take care of their customers Mike M
Mike M.UHaul in general is woefully understaffed. Unable to communicate with anyone. Still no reply to questions of invalid billing. Currently contacting Credit Card Company to ask to have all charges declined as fraud due to invalid and not authorized amounts charged.
Dave W.Come up with a Frequent Customer card to speed up check in.
ARTHUR F.Excellent and prompt customer service at pick up and at return as well.
Humberto C.First class experience from start to finish. Quality staff, suitable equipment, clear explanation of charges, no surprises at checkout. Will not hesitate to use again.
Gary N.Everyone is friendly and helpful.
Judy B.Poor customer service. Truck was dirty. I rented an appliance dolly and they forgot to put it In the truck. I called the location when I noticed it and the representative did not even apologize for their failure. Upon dropping the truck off, I stood in line for approximately 10-15 minutes with no acknowledgement. There was a gentleman in front of me who kept shaking his head and another behind me who walked out. I rented at another location within a two week period and the other location was far better with their customer service and will be my first choice for my uhaul needs.
CarolAnn L.Nothing to recommend that would be cost-effective.
William R.Nate the great! He was fantastic, greeted me immediately upon walking through the door, was fast reliable and worked efficiently to make my experience amazing! We love you Nate!
Trent H.First the 2 front tires were bald and had to be replaced, then he checked other tires and found back inner tire was flat, had to be changed. Delayed our move by 1 day. Then truck lost the muffler in Arizona, delay 3 hours. Finally make it to Iowa, unload and then the engine blew up in Colorado on the way back.
Louise B.Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.
Robert D. | Overall ExperienceExcellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.
Kevin D. | Overall Experience