Comentarios del cliente para U-Haul of Placentia

Awesome customer service. Very friendly employees

I returned rental as I received it. Clean, with gas but it was after hours. I used online return, took photos as instructed. When I was finished it said I would be charged an additional $111.72 for gas. I checked dispute charges box and was told I would be called within 48 hours. Nobody called. I'm not happy.

The customer service that was provided was horrible. The employees were very short and rude. Definitely not going to this location again.

Keep the excellent service! Thank you very much!!

Couldn't be any happier. Everything went smoothly from pick up to drop off of vehicle.

Line moved very slowly. Got there at 9:15 and didn’t get to leave with a truck until around 9:40. To a degree understandable with the virus and everyone taking additional precautions. Two people just cut to the front of the line and the workers said absolutely nothing.

Really appreciated the refund offer for dropping off at this site! Was pleased to see we received the refund quickly. Great service on both sides of this! Thank you to All during this insanity :) You guys helped reunite a family...

Great experience thanks I will be back

I would say the equipment was clean and adequately maintained. we made it cross country (2100) and only mishap we had was a security strap on the right front tire came unfastened. We were 30 miles from an Amarillo location and they gave us quick and professional service. I unfortunately cannot remember the location.

Nice guys great service

More great people like your manager Tara maybe we can clone her and spread all over your UHAUL family thanks

Excellent service

Great staff

Great service. All the guys were working hard.

Keep up the good work.

I had to call twice to get anyone to answer the phone. Other than that The young man handling the registration was very customer friendly and very good at his job.

You all did a great job. I’ve never seen such a large selection of U Haul vehicles to choose from. And they all seemed to be in great working order and clean. Way to go!

Keep it the same. One of the last good customer service in US.

Can't imagine what else could be done to improve service.

Everything / Everyone was perfect!!!

It would be nice if it had cruise control

The truck I rented wasn’t clean on the outside. I had to clean the windows and mirrors myself in order to see clearly. The staff was great though! Very professional and helpful. Hope to see them again.

Only complaint, steering wheel was pretty gross and needed to be cleaned. Otherwise, all was well. The self-service pickup via cell phone was way cool!

Staff was fantastic smooth and easy

Nothing. The team is professional, courteous, knowledgeable and quick to help.

Nothing

This by far the most amazing UHaul rental location.

The guys were super helpful and knowledgeable of what they were doing. Would highly recommend.

Great Branch.

excellent service

Though the staff is not helpful the facility is a full service facility. But if you have unused boxes make sure you save your receipt if you want to return them because they neglect to tell you that oh you need your original receipt to return them and like you would have them as boxing up is done way in advance so your receipt is boxed up somewhere in your new storage space. It is not like you got them at Home Depot since they say U-Haul all over the boxes.

Our Rental experience was wonderful. Staff did a great job. Price was fantastic and no additional charges

Hire new qualified employees.

Didn’t get my E mail receipt as I requested otherwise perfect.

not waiting for a long time for pickup a reservation or waiting for counter staff.

The team there is really helpful and nice. They really look out for me.

Every thing was very good.

Everyone was great-- very happy

Mechanical maintenance of the vehicle should be more thorough. The suspension system was terrible and I felt like I took a beating after driving the truck. My back is still sore this morning

I dont find that the mobile pickup was convienient at all. It was actually a horrible expirience. It continuously asked me the same questions and wouldnt let me move foward. I will not be uaing it again

Keep it up the same. Everything is good, simple and easy

Everyone was very helpful the 2 times I have used U-Haul.. Thank you.

everyone was so helpful from pick up to drop off. I was so pleased. Thank you

Nelson and Assistant Manager where very helpful.

Staff was awesome

Provide a full tank of gas

We ended up with a tire coming completely off the rim it took us over two hours to get help. I think there should be a refund

the cargo van we rented was in great shape, and drove well, not like some old rickety stuff we used to rent, but no more after our experience with uhaul, thank you

Quick, friendly, professional. I was in and out with no hassle. Keep up the good work guys.

Considering this situation, thank you for your patience. We rented 2 trucks. The 1st one did not give us details on checking for any damage on the truck before we signed the rental agreement. So, now I understand that rental truck should be handled the same as any rental car. contracts.

Very professional; made the whole process easy.

Seat belt warning comes on even when seatbelt is being worn correctly. Less than a quarter tank of gas when I picked it up, just under the quarter mark.

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.