Customer Reviews for U-Haul of Pico Rivera

3,496 comentarios

4425 Rosemead Bl   Pico Rivera, CA 90660
(& Beverly Bl)

(562) 692-1261

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(562) 692-1261

4425 Rosemead Bl
Pico Rivera, CA 90660
(& Beverly Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Phil C. 
Clasificación:
4.0

Truck reservation was very convenient. Truck rental was very expensive coming out of California.

Raymundo A. 
Clasificación:
1.0

I will never go back to this location ever again. The customer service is horrible and the manager allows this behavior to go on. It's a circus with a bunch of clowns running it! Go somewhere else if you want to be respected and not just rushed so that the employees can go back to relaxing while on their phones.

Salena V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
1.0

Upon check-in, our representative was very rude and brushed off my concerns about the appropriate charges of the vehicle. The representative pointed me to the van and sent me on my way. There was no pre-inspection of the vehicle before leaving. The price quoted online was also nowhere near what we paid - and we were under the mileage we thought we would use. I requested an itemized receipt but didn't receive one. I would still like an itemized receipt with all charges.

Kristin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
5.0

Great local reps

Norma L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

when I picked up my truck it had 1/4 tank of gas, a customer shouldn't have to leave the rental lot and head directly to a gas station. Rent it full and bring it back full simple

Jeffrey F. 
Clasificación:
5.0

Make the website user friendly for the lay person who is unfamiliar with the site. The video is helpful, but the website is not.. I wasn't able to complete the process online.

saskia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

The only thing to improve is that before charging a debit card is they should tell you there will be a hold on your card . They put a $200 dollar hold on my card with out my constant.

ABRAHAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI C. 
Clasificación:
4.0

Good staff

Anthony S. 
Clasificación:
5.0

This the only place I'll rent from

Irene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

franisco D. 
Clasificación:
3.0

Better then before ,

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

hector M. 
Clasificación:
5.0

William was great, good service, knowledgeable, had a lot of people to handle at once but stayed focused and friendly.

David B. 
Clasificación:
5.0

Great very fast and great attitude employees. Awesome service

Nicholas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Grate service thanks 🙏

ELI C. 
Clasificación:
5.0

It was my first time but it was easy, the space is good enough for what i had. It was clean . thank you for the service

martha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal V. 
Clasificación:
3.0

Staff was rude although some what professional.

Oscar L. 
Clasificación:
5.0

Truck could of used a wash. Not a deal breaker with me, but it's a better look for you.

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Davit S. 
Clasificación:
5.0

All good... thanks!

adan M. 
Clasificación:
5.0

Everything was good .

Howard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

I appreciated the kind customer service rcvd from: Glenn, Javier, william, Isaiah. I had lots of questions and they were incredibly patient. I appreciate that. Will def come back

JESSICA R. 
Clasificación:
5.0

Employees were helpful and pleasant. A job well done.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erenik H. 
Clasificación:
5.0

I was impressed. The booking process was very easy and so was the counter pickup. Gracias

scott G. 
Clasificación:
2.0

No one behind the register when I returned the truck. And there were only 3 employees outside cleaning trucks. Very poor customer service. I wanted to purchase a master lock but no one was at the register. So I went to liowes.

Johnny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos D. 
Clasificación:
5.0

I think customer service was excellent and also the condition of our rented vehicle. There is nothing to improve other then to keep up the great work pertaining to customer service. Thank you...

ronald B. 
Clasificación:
5.0

Store Manager is a quality guy. He helped me above and beyond my expectations. Even with a busy store he took time to answer all my questions and explain in detail what I needed to Know. I left thinking how great the customer service is in Pico Rivera locaion.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Staff was professional and informative. Great Job.

GENARO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
2.0

Maintenance on your Equipmnt!!!

Edgar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vishwas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

The location was great, and the staff very helpful. The return was not so great. My experience with the online return was a bit stressful and not easy to complete.

Will H. 
Clasificación:
5.0

Muy buen servio..y más q nada el equipo.muy bien cuidado excelente servicio

Hugo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar Z. 
Clasificación:
5.0

The agent who helped me was extremely cordial and professional . The location was extremely neat and clean

Randy R. 
Clasificación:
4.0

Would have preferred more info on operating the 20' truck from the agent. Basically handed me the keys and said go.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

Good thanks

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY D. 
Clasificación:
4.0

The stupid app won't let me upload pictures and freezes.

GARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reza M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI C. 
Clasificación:
5.0

Great

Carlos V. 
Clasificación:
4.0

El cliente no dejó un comentario.

sachiko G. 
Clasificación:
5.0

I've been a long time customer at pico Rivera California UHAUL. I've got nothing but great experiences there. Top-flight folks

Vincent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armondo R. 
Clasificación:
5.0

I can not say enough good things about this location. Great experience, friendly service, quick and easy. Thank you so much for making it so smooth..

ERASMO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
5.0

Everything was great

Jorge F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

angel M. 
Clasificación:
5.0

William and Mike took care of me really well customer service was outstanding ! Thank you guys so much

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

We had rented a hand cart and one was not available. No problem, we didn't need it and saved $7! Thank you for subtracting $26 from our total, because we had gassed up 1/4 tank!!

ELAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
4.0

Javier and his helper were very nice and helping out alot with Questions and Service ! Great Job by your Staff,

DANNY M. 
Clasificación:
1.0

Better customer service. The individual that helped me was extremely rude and unprofessional. I was sent to this location because the Rosemead location didn't have my reservation for a 26ft truck. When I got to the lobby and was attended to I had told the attendant I was here for the 26 ft truck. His answer was, oh you're lucky because I was about to rent it out, like he was disappointed I was actually able to reserve it. I had told him the Rosemead location called you guys and told a woman I was being sent here to pick it up, so either way you couldn't of rented out to someone else. He claims he was never told. I brushed it off and gave him my ID and whatever other documentation that was needed. He told me the total would be $210 dollars or so, I had asked if there was an inconvenience discount because my truck wasn't ready at the Rosemead location and I was moving out of Temple City and Pico Rivera was 5 miles plus from Temple City, with an attitude he said we'll knock some miles off. I asked him if it would be at minimum 10 mins? His answer was ya and sum. Cool, sounds good. I had asked him, is it ok if I park my car in the zone marked with green paint because the yellow zone parking was all taken or would he want me to move it to another area? He told me, you need to park your car at the liquor store. Your car can't be parked in out spaces. I told him not even in the yellow? He said no, you need to move it. I told him I've rented trucks in the past and they've let me leave my car. His answer was, well not here. So I told him, then you want my car off your property? He said yes off our property. I was not prepared to coordinated someone to pick up my car or to give me a ride to the U-Haul, so I had to find someone to give me a ride back to pick up the truck after I had to drive 20 mins to my house and had to have them drive me back, which took about an hour of my time. Anyhow, He showed me the truck and handed me the keys and I asked if he was going to give me the document where I can mark all the damage on the truck that I see visually so I don't get charged for it upon return, mind you I've rent U-Haul truck numerous times and I have a storage in the city of La Habra, so I'm pretty familiar with the process. He said, no I already did it for you. I'm thinking I haven't seen a form or a document with any report on it. So I told him, so I'm supposed to take your word for it? He said yes. So I answered, I'm supposed to trust you? He gave me a dirty look. I brushed it off and just laughed to myself. After returning the U-Haul, I was given my final statement with no discount. I had asked the individual at the counter if I was going to get some sort of consumption for the inconvenience of my truck not being ready at the Rosemead location. I was told I was going to get some milage knocked off. He said there was no memo placed for this order in regards to that. After I explained to him what occurred, he took $20 off which I thought was ok. But bottom line is, the person I first delt with was a jerk. There's a certain way you talk with a person let alone a customer. I was extremely inconvenience by my truck not being ready, I got attitude upon first conversation, then my vehicle couldn't be left at the property. Then I had to find someone to pick me up and drop me off to pick up the truck. All in all 2 hours from my 10 hour rental was taken up because of inconvenience and I'm the one receiving the attitude.

JOSE R. 
Clasificación:
4.0

Workers need to wear mask! No one of the employees have any mask on. Other then that good.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ILUSTRE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen B. 
Clasificación:
4.0

Only bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.

zita r.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services! We will keep you in mind for next time!

Tricia B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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