Customer Reviews for U-Haul of Pico Rivera

4,126 reviews

4425 Rosemead Bl   Pico Rivera, CA 90660
(& Beverly Bl)

(562) 692-1261

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(562) 692-1261

4425 Rosemead Bl
Pico Rivera, CA 90660
(& Beverly Bl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

AMPARO CORNEJO 
Rating:
5.0

Customer did not leave a comment.

Ruben Cortez 
Rating:
5.0

Customer did not leave a comment.

Liro Ayuyao 
Rating:
5.0

Customer did not leave a comment.

Mark Anthony Crowther 
Rating:
5.0

I’ve been a happy customer at this location for years, great customer service and vehicles were great, they ran great and well maintained.

Elizabeth Duenas 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
4.0

Customer did not leave a comment.

Adolfo M Franco 
Rating:
1.0

Customer did not leave a comment.

Heriberto BarajasCosio 
Rating:
5.0

Customer did not leave a comment.

Jose Pacheco 
Rating:
5.0

There is street parking close by on Rosemead to leave a vehicle if necessary. Van was new and had phone connectivity, I could have paired phone and have navigation on the screen if I took the time.

lawrence curtis 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Duenas 
Rating:
5.0

Staff was over all friendly and helped me out. My experience with them was very good and planning to continue to rent from them.

Wendie Ramirez 
Rating:
5.0

Customer did not leave a comment.

EDDIE PALMA 
Rating:
3.0

Paid for a dolly and never got one waiting on refund

Jesus Garcia ruiz 
Rating:
5.0

Customer did not leave a comment.

JOVANY MIRANDA 
Rating:
5.0

This is my prefered permanent location where I always rent trucks, 10 years already. Thank You!

Gagik Petrosyan 
Rating:
4.0

Customer did not leave a comment.

Rochelle Guerra 
Rating:
5.0

Customer did not leave a comment.

Angela Smith 
Rating:
5.0

Customer did not leave a comment.

Denise Nava 
Rating:
5.0

Good enough

henry harn 
Rating:
3.0

Wndshield was very dirty

Rochelle Guerra 
Rating:
1.0

I rented a truck March 3 2924 on March 4 2024 i Night dropped it!! Charged me $20.00 to drop off over night!! That’s there job to check in truck!! No consideration that my internet was not working for the night drop to work!!! Ask Manager you have consideration?? Didn’t even have any understanding to that !!! I rent Uhaul’s trucks a lot!! No consideration for a good customer?? At other Uhaul’s I haven’t had that kinda behavior……. That $20.00 is just a way to make money if your phone is dead or not working properly Also his pride was to much noticed to understand the situation that a customer was going thru Come on !!! Sincerely C&M Textiles

CARLOS SINQUIMANI 
Rating:
5.0

Customer did not leave a comment.

Louie Horbino 
Rating:
5.0

Faster service 👍

rogelio vazquez 
Rating:
5.0

Customer did not leave a comment.

Oscar urado 
Rating:
5.0

Customer did not leave a comment.

frank godoy 
Rating:
5.0

Customer did not leave a comment.

Eddie Villanueva 
Rating:
5.0

Great staff

Leo Mirabueno 
Rating:
5.0

Customer did not leave a comment.

Gerardo Flores 
Rating:
5.0

Customer did not leave a comment.

Anel Henry 
Rating:
2.0

I have a dispute ticket opened. The location overcharged my mileage by 180 miles. Unacceptable! I drove approximately 26 miles and got charged for 206. This better be corrected. Totally shocked and unsatisfied.

Allen Hanami 
Rating:
5.0

Customer did not leave a comment.

Anny Aslanian 
Rating:
5.0

Customer did not leave a comment.

Jeffrie Rojas 
Rating:
5.0

Friendly and fast

Jesus Delarosa 
Rating:
4.0

Longer hours on Sundays.

Stephen Watson 
Rating:
5.0

Customer did not leave a comment.

Chris Warren 
Rating:
5.0

Customer did not leave a comment.

CARLOS ARMIJO 
Rating:
5.0

Customer did not leave a comment.

adrian segura 
Rating:
5.0

Customer did not leave a comment.

John Zamora 
Rating:
5.0

Nothing I think you guys are great! Keep up the good work!

Frank Gonzales 
Rating:
5.0

Customer did not leave a comment.

Francisco Luna Jr 
Rating:
4.0

Customer did not leave a comment.

Evan Skrederstu 
Rating:
5.0

Customer did not leave a comment.

Emil Her-Fernandez 
Rating:
5.0

Experience was overall wonderful. The staff was knowledgeable and helpful. A very smooth experience.

anthony reyes 
Rating:
3.0

Vehicle was empty when I picked it up

Daniel McCamish 
Rating:
5.0

Everyone was excellent thanks 👍

Thomas Herrera 
Rating:
5.0

Improve communication between morning staff and evening staff ,evening staff was very difficult, especially the woman working in the evening. I am a frequent customer every other week. I ran a motorcycle trailer and this is the first time I ever had difficulty returning it and paying cash I spoke with the Morning crew they were very courteous and helpful and they explained to me that I could return the trailer and pay cash but in the evening it was very frustrating the evening female staff was very negative and unprofessional

Mark Abasta 
Rating:
5.0

All is great at this location, wish they were all operated like this one

Edward Diaz 
Rating:
5.0

Customer did not leave a comment.

Ruben Cortez 
Rating:
5.0

So far, all of the employees have been so helpful and I love coming here. This time the truck on the outside was very dirty.

Rochelle Guerra 
Rating:
5.0

Customer did not leave a comment.

Deven Hologram 
Rating:
5.0

Customer did not leave a comment.

Eduardo Figueroa 
Rating:
5.0

Jesse James at pico riviera was excellent. Couldn’t ask for better service, he was super patient when helping me with the trailer.

Durga Venkat Pra Mahasamudram 
Rating:
5.0

Help them to get app and navigate it.

SERGIO SALCIDO 
Rating:
5.0

Customer did not leave a comment.

Jesse Seals 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RODEWALD 
Rating:
5.0

Customer did not leave a comment.

Jethro Sabado 
Rating:
2.0

Customer did not leave a comment.

Taronn Reece 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE ROMERO 
Rating:
5.0

Have more staff There was only one employee To deal with everyone But all good

RIgoberto LEDESMA 
Rating:
5.0

Customer did not leave a comment.

Terry Parker 
Rating:
5.0

this was the best u haul rental experience in 20 years... the staff was efficient and just plain nice! I highly recommend

Patricia Kurata 
Rating:
5.0

Customer did not leave a comment.

Oscar Serrano 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE ROMERO 
Rating:
5.0

Customer did not leave a comment.

Sergio Machuca 
Rating:
5.0

Customer did not leave a comment.

Peo Jung Mok He Zheng 
Rating:
5.0

Customer did not leave a comment.

ruth alonzo 
Rating:
5.0

Pictures were not up to date during pick up

ADRIAN RAMOS 
Rating:
5.0

Excellent 👍

ELI CARPIORECINOS 
Rating:
5.0

Staff was able to help after having 2 trailers were taken form the previous night. All good.

Thomas Solorzano 
Rating:
5.0

Customer did not leave a comment.

Heliodoro Ramirez 
Rating:
5.0

Customer did not leave a comment.

Victor Figueroa 
Rating:
4.0

Get better mechanics for vehicles there was a loose spark plug that shoot out as I was driving vehicle

JORGE MARQUES 
Rating:
5.0

Am repeat customer. I enjoy the quick and easy pick up and returns.

ARTURO GARCIA 
Rating:
5.0

Not much was a great experience all the way around

CONSTANTIN EFSTATHIOU 
Rating:
3.0

Would have liked more explanation of vehicle operation, upon receiving vehicle. When vehicle was returned, clerk did not check mileage or gas reading. Mileage was less than expected, but not readjusted. Clerk just took key and said thank you.

Virgina Beritich 
Rating:
5.0

Take care of the staff at this location. They are superb! Very attentive to my needs. Very profesional and very courteous!!!

Jose Calderon 
Rating:
4.0

Customer did not leave a comment.

Heriberto Ruiz 
Rating:
4.0

Radio has issues

Keven Borg 
Rating:
5.0

Nothing, the guy that helped us was extremely helpful and courtious, friendly, yet professional. He explained everything to us and highlighted phone numbers on my receipt and told me what to do if I had any questions or issues. When we brought the tow dolly back, he made it so easy for us. He checked everything, gave us our receipt and sent us on our way. We were there maybe 10 min at the very most. We definitely will be going back there, even though it's not the closest location to us, it was well worth the extra miles.

Linda Tasiemski 
Rating:
5.0

Customer did not leave a comment.

Jose Jaime Garay 
Rating:
5.0

Jesse was very friendly and he explained all about the trailer in a very professional manner. The service was quick and with no issues

Jose Luis Benavides 
Rating:
5.0

Customer did not leave a comment.

Cuyler Ota 
Rating:
5.0

Customer did not leave a comment.

henry harn 
Rating:
5.0

Customer did not leave a comment.

Alexander Garcia 
Rating:
5.0

Very good service thank you

Sandra Hernandez 
Rating:
5.0

Customer did not leave a comment.

Luis Caceres 
Rating:
5.0

Customer did not leave a comment.

Jorge Miranda 
Rating:
5.0

I have used U-haul for years. In a world gone mad and corporations so greedy. U-Haul stands out. The customer service is great very personable. There's always the suppies I need. If I extend they have always acomadated this time was no exception. And as a bonus to you. I rented a cube. Good price can visit it just like a normal storage unit. But I have it shipped to Remy so all in all U-Hauk rocks

William Henderson 
Rating:
5.0

Fast & friendly.. I was in and out the door!! Made my day alot easier.. Thank you for your prompt service!.

julie cano 
Rating:
2.0

Employee hesitated to use his lift dolly to mount to my hitch when I’ve been doing these rentals for a year and a half now have no problems with any other place or employee. No willingness to improvise and quick to not make the sale and cancel versus offering. Suggestions on why in resolving the problem wEmployee hesitated to use his lift dolly to mount to my hitch when I’ve been doing these rentals for a year and a half now have no problems with any other place or employee. No willingness to improvise and quick to not make the sale and cancel versus offering suggestions on why and resolving the problem with Purchasing a drop hitch Which was a necessary for me to buy by the way.

Jesse Lopez 
Rating:
3.0

Customer did not leave a comment.

George Alcantara 
Rating:
5.0

Customer did not leave a comment.

Rick Lee 
Rating:
5.0

Customer did not leave a comment.

Patrick Malloy 
Rating:
5.0

Customer service was absolutely great! Great and tentative staff.

Traci Canales 
Rating:
5.0

Great customer service by Fernando 👍👍

ORLANDO NOGUERA 
Rating:
5.0

The employees whore very professional.

Louie Horbino 
Rating:
5.0

Customer did not leave a comment.

Diana Gonzalez 
Rating:
5.0

New manager … do not care for his demeanor or disposition

DIANA MUNOZ 
Rating:
5.0

I don’t have any comments for improvement based on this visit. The two associates were great with everyone they assisted and had no problem answering my questions about the mobile pick up process. Based on this visit, I would rent from u-haul again, specifically at this location, and I have already recommended it to friends.

Eustorgio Barajas 
Rating:
4.0

Only bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.

zita rodriguez  |  Overall Experience 
Rating:
5.0

Thank you for your services! We will keep you in mind for next time!

Tricia Beron  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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