Customer Reviews for U-Haul of Old Town Torrance

3655 comentarios

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH L. 
Rating:
2.0

1. Online reservation made, used express check in, had to wait in line with customers who didn't which doesn't save time. Should have a dedicated line for those who use express check in. 2. Only one associate was working the counter on a Saturday morning when I arrived behind 2 other customers. However, another associate showed up, but waited until there were more people in line before helping customers. 3. Gas tank looked like it was 1/2 full when we picked up, but we are told we had to fill 9/16. What the heck? An extra $8 for 1/16 of a tank? $19.95 advertised rental cost me $175! + $30 in gas to go travel less than 85 miles. 4. Associates don't explain anything! This place is awful!!!!

Steven G. 
Rating:
4.0

The location advertised 24/7 returns. However, when we tried to return the trailer (around 3:00 am) it was closed.

GAIL C. 
Rating:
5.0

Customer did not leave a comment.

YONGHAK L. 
Rating:
4.0

Customer did not leave a comment.

Jill I. 
Rating:
5.0

Customer did not leave a comment.

Ted E. 
Rating:
4.0

Please remember to include items (ex. dolly)

Jessica D. 
Rating:
5.0

anthony is an amazing employee.

ISAM A. 
Rating:
3.0

Customer did not leave a comment.

MAURICE M. 
Rating:
3.0

Truck smelled like cigarettes

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Reuben G. 
Rating:
5.0

Excellent customer service with good staff.clean equipment friendly services

ALVARO D. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE M. 
Rating:
5.0

The people was very nice and helpful.

TODD T. 
Rating:
5.0

Good job.

Mike O. 
Rating:
1.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Great employees

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
2.0

Customer did not leave a comment.

JANITCHKA D. 
Rating:
5.0

Halley was very helpful

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Kind of expensive I paid 76 dollar for few hours and miles as well 😏

MARTHA C. 
Rating:
2.0

Evidently employee face masks are optional. No one was wearing one, I will take my business elsewhere.

mark D. 
Rating:
5.0

Adriana was courteous accommodating and thorough. Asset to this location.

Ronald V. 
Rating:
4.0

Everything went A-OK

Anthony R. 
Rating:
5.0

The whole area was very nice and clean the staff were very professionals from the beginning. They were very courteous and helpful with everything. They are the best. In the area of Torrance.

alvarado M. 
Rating:
5.0

thanks

Teruo T. 
Rating:
5.0

Customer did not leave a comment.

KARTHIK M. 
Rating:
5.0

Very nice and helpful people.

Witold L. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Shoko A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
5.0

need to less the waiting time on phone call.

cleave L. 
Rating:
5.0

Thank you for being patient with me and great communication by write notes.

MARTHA C. 
Rating:
5.0

Be careful who you hire, some are great. Others make me feel like I should apologize for doing business where they work.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ M. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer service experience was excellent. The young lady that took my credit card for the Contract and the young man that hooked the trailer up to my van were both very professional courteous and kind. Five star rating from me

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
4.0

Not sure why I had to have all the paperwork reentered when I took the time to enter it on the UHaul app.

RANDALL A. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

Exceptional Customer Service

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

NEFTALI H. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

AARON S. 
Rating:
3.0

Customer did not leave a comment.

jae hak C. 
Rating:
4.0

I would charge less for only 2 1/2 hours. The charge was too much for such a short time

NINA B. 
Rating:
3.0

There was trash inside the bed of the truck. The dolly was not strap down. I told the people at this uhaul that we did not even use it. They did not charge us, but was a headache and another thing on our to do list. I called this location several times after we picked up the truck to let them know. We were unable to get through. If we ever have to move again, we know to open the back of the truck and check before we leave.

Jessica M. 
Rating:
3.0

They charge me cleaning fee when It was already clean.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Website was having lots of issues, and your scheduling managers were giving me incorrect information and promising things the people at the store said they couldn't provide.

Jared N. 
Rating:
5.0

Great staff. I love working with them.

NR H. 
Rating:
5.0

Great customer service very polite and informative also on time and friendly great job

JOHNNY V. 
Rating:
5.0

Customer did not leave a comment.

rina H. 
Rating:
5.0

Customer did not leave a comment.

Matt J. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

this was the third trailer I had reserved because U-Haul kept cancelling my one way rental reservation. Finally had to rent a small trailer for a week to get my job done. Local outlet - great job. Natl reservation center - TERRIBLE

WILLIAM M. 
Rating:
5.0

Woman knew her equipment

FRANKLIN C. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER S. 
Rating:
1.0

The woman employee assisting me was on her phone while there was a line waiting to be helped and it took a long time to be helped. Even while she was helping me she was still on her personal phone in front of me txting.

William H. 
Rating:
5.0

The online check in won't complete and was later told that check in is in person, Please fix this feature online one way or another so that we're not wasting time re-trying to do check in online. Thanks.

Julie H. 
Rating:
1.0

Hire friendly and efficient staff. The elderly lady who help me out could not working computer if your life depended on it. She also yells and doesn't comprehend anything because she's busy trying to hold up a conversation with her colleagues while trying to process my transaction. Also not making racist jokes in front of a person of Hispanic decent. Being more coordinated with what equipment and trucks are on hand. Last but not least if someone schedules a reservation keep the reservation At location they requested.

Denise B. 
Rating:
4.0

Customer did not leave a comment.

MARIANNE A. 
Rating:
4.0

Customer did not leave a comment.

LEILANI L. 
Rating:
5.0

Loved my experience with the staff very professional all around 5 stars.

JOSEPH H. 
Rating:
5.0

Over all just a suggestion of perhaps providing disposable face covering for clients special y with what's going on might just help in case you forgot one or missplaced it while moving I think there's lots of moving parts going on when moving that having that as a courtesy when you've been running around and can't find one last min trying to rent a truck or van is a challenge or maybe doing curb side rentals a mix of think drive thru concierge truck pick up think "in &out or chick fila " order taking tablets by your gas tank refill stations turning that into a valet station to both return or rent 🤷 just an idea ty

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

AMINAH A. 
Rating:
5.0

The workers are humble, respectful and just awesome...

Frederick P. 
Rating:
4.0

Customer did not leave a comment.

AMIBAEL M. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

No improvement is necessary. The young lady who helped me is awesome. She's helped me in the past. Also, when I returned the rental, the young man who helped me was great. Made the return about as simple as can be!

manny A. 
Rating:
4.0

Customer did not leave a comment.

morkodh C. 
Rating:
5.0

Customer did not leave a comment.

Veth B. 
Rating:
5.0

Thank you to Jeffery and all of the staff who assisted us for making the pick up and drop off processes quick and efficient. God bless!

Faauliulito M. 
Rating:
5.0

Customer did not leave a comment.

SUNIL K. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Have better training for the off site customer service people. It would have been a disaster if I did not actually go into the location two days before to ensure the truck would be ready at 7am. Both on site and off site people were very courteous

Carol N. 
Rating:
5.0

Cigarette smell in cab

VIVIAN R. 
Rating:
5.0

Customer did not leave a comment.

regulo A. 
Rating:
5.0

Very friendly staff. Two thumbs up

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Nothing but praises for the entire staff!! Mgr Jeffrey Garrido, Holly, Anthony and another super friendly looked like Hawaiian guy wete outstanding human beings!!! Thank you Uhaul for employing these folks and they all deserve recognition!

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
3.0

Please inspect your trucks better before you rent them out. Also, advise your customers that you will be sending a text message and the customer needs to respond to the message before they leave the property.

Melissa H. 
Rating:
3.0

Customer did not leave a comment.

SHANE V. 
Rating:
5.0

Just keep up the good work

LEE S. 
Rating:
3.0

Just need to be more willing to help

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

DAJOHN E. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
4.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Customer did not leave a comment.

Luis D. 
No reviews have been submitted for this location.

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