Customer Reviews for U-Haul of Old Town Torrance

4,074 comentarios

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
3.0

Assigned a vehicle blocked by another vehicle, somewhat tight to get out. The checkout process at the desk is too combersone. I wasn't able to complete to transaction on line because it froze. Other than that every one was great.

Yolanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance W. 
Clasificación:
2.0

More than one rep is needed to help customers waiting in line. Had to wait more than 20 minutes.

Jessie M. 
Clasificación:
5.0

All personnel was professional and help with my rental needs. Jeffrey made my rental quick and easy. Great location no long lines or hassles.

Victor A. 
Clasificación:
5.0

This was a very Pleasant experience. I was well taken care of by all employees present that day. From the time I walked into the location until I dropped off my rental. I will definitely refer this location to friends and family. The only complaint I have is the exterior of the van needed to be washed.

MARLINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo A. 
Clasificación:
2.0

I was made to return the rental before the 24 hours was up.

Ofelia S. 
Clasificación:
5.0

Everything was fast and easy-to-use. The workers were very helpful and kind. They gave 10 services. Gracias.

gwendolyn S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
4.0

This location has easy access, the employees were friendly and helpful, and answered questions easily.

Scott B. 
Clasificación:
4.0

Very respectful and knowledgeable'

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bunji F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

They need to be more friendly

MIRNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noeleen T. 
Clasificación:
5.0

Very nice workers, I had no problems in picking up the truck and returning it was quick! Thanks for all ur help !!

Amanda C. 
Clasificación:
5.0

When I arrived, there were two trucks in front. There were 3 people working on the trucks and were hustling to get them done quick to minimize wait time. The finished with the trucks in a few minutes and then one of the employees approached me with a smile and a hello. It took him less than 1 minute to process my truck. Great service overall. I will definitely recommend and use this location in the future.

Eduardo S. 
Clasificación:
5.0

Great service…

Carlos S. 
Clasificación:
5.0

I rented the 20 foot truck and the lock didn't work after I loaded the truck. I had to leave it parked overnight with all my stuff inside because the store was closed. The next day Adrianna (who is awesome) loaned me a new lock so I could secure my things. Her customer service is top notch and should be rewarded

TIM V. 
Clasificación:
2.0

Customer service at the location was not inviting. Members did not greet customers and appeared to be on break but on the sales floor. Member who actually checked me in was great though.

BRIAN V. 
Clasificación:
4.0

I would like a final receipt for the two following: 1. Final receipt for the rental UBOX AA0390R dated June 19, 2022 no additional payment required. Paid in full. 2. A receipt that the 10' truck rental rented for 1 day, Sunday June 19, 2022 today, was returned today, June 19, 2022. Please email both final receipts to this email. Gracias

Tina Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tadd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyungmo H. 
Clasificación:
4.0

not let a line of customers wait

Vasilios D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

Yessenia did an amazing work and make the process easy! As a regional manager I can say employees like her are hard to find! Not only is she friendly and has great customer service but she's super sharp and works at a fast pace!

SERGIO G. 
Clasificación:
3.0

The website should mention that you must enter from Western

Miguel M. 
Clasificación:
5.0

We were greeted by a friendly customer service representative. She confirmed and explained our reservation. We had pleasant conversation while she prepared our rental. The truck ran well and was very clean. When we returned the truck, the customer service rep was helpful in getting us a receipt. Overall, we highly recommend this location. They have a larger stock of rentals to choose from.

Lissette B. 
Clasificación:
5.0

Honestly my experience was excellent. I was helped quickly and the transaction was done efficiently and with ease.

Ruth M. 
Clasificación:
5.0

Knowledgeable about trailer light connector for a Tesla

Graham R. 
Clasificación:
3.0

Good people, professional staff. They are using slow, outdated computer systems that cause delays in renting, making schedule changes, and accessing & printing contracts and receipts. Also, the vehicle I rented was not clean at pick-up.

scott M. 
Clasificación:
5.0

Great job they had me in and out of there very quickly very thorough and equipment was in good shape

JEREMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando C. 
Clasificación:
5.0

Well run location.

Deron W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jezreellyndon M. 
Clasificación:
5.0

We've been using this location for over ten years. The people are so helpful and courtesy.

michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

marvin B. 
Clasificación:
5.0

UHaul never changes always the BEST

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
2.0

The wait time before anyone acknowledge you as a customer is way to long. It's not your employees it's lack of employees you have 2 people doing the work of 4 lack of customer service is due to lack of staff. Your employees did the best they could.

Rebecca P. 
Clasificación:
5.0

VERY HAPPY YOU GUYS DID A GREAT JOB ON MEETING MY NEEDS .A++

Nace B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
4.0

Jeremy (general mgr) is very helpful and professional. Keep up the good work!

Joselito M. 
Clasificación:
2.0

I was not given everything that I order no furniture dolly when I called the lady said I never asked for one. But I did and she even charged me for it.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
5.0

The young lady who assisted my wife and I was very helpful and extremely professional. We will definitely be returning customers whenever hauling is required. I'll be sure to share your location with anyone who needs to haul a motorcycle.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

yahir R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milo M. 
Clasificación:
5.0

I appreciated the manager helping me with the forklift today. It saved me about an hour and allowed me to turn in the equipment 2 hours earlier than it would have taken otherwise. A win win.

Dale H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICK S. 
Clasificación:
5.0

N/C

HAMELOU M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

Every employee I talked to was very friendly and helpful. Only place I go when I need moving equipment.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria N. 
Clasificación:
3.0

I was charged for fuel though I returned more than what was loaded while giving the equipment to me.

Vignesh M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUILLERMO M. 
Clasificación:
5.0

Adrianna is the best at this store. She deserves her own location and needs a raise and promotion. Inhave been coming to thus uhaul with my business since 2013 and have seen many people come and go but by far she has the best customer service.

TIM V. 
Clasificación:
2.0

El cliente no dejó un comentario.

PHILLIP ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie W. 
Clasificación:
3.0

Have parking here. Train all employees on computer so there is less wait time

Delfina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn D. 
Clasificación:
4.0

It was worthy for my job, Staffs are helpful enough,

narendra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

See above.

Yama W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
4.0

Faster service; I had to wait for a long time to be helped.

Juan C. 
Clasificación:
1.0

Not have employees park personal vehicles in the utility trailer parking spots. A customer accidentally hit the stored utility trailer and it hit the employees parked car. I'm sure this is not covered by UHAUL insurance policy. I'd like to bet there is no personal vehicles allowed to park in the utility trailer parking. The manager wasn't there so I guess employees can do whatever they want. Other than that it was a clean truck. The checkout process could be better. I was told to pick up my furniture dolly and grab my 12 blankets by the counter clerk. They pointed where they we're at and I just assumed their was a dozen in the sealed bag so I grabbed it. Come to find out it was only 6. Lesson learned at this location. Don't expect much and question everything. I'll not be returning here since they told me I was banned from renting again.

Brian D. 
Clasificación:
5.0

Nada

sandra C. 
Clasificación:
5.0

The truck was pulling to the left. Might check alignment or tire pressure 

KARA T. 
Clasificación:
5.0

Staff very helpful. I left the gate opener for my building clipped to the visor of the rental truck. I notified them and when the checked the truck in the next day, they found it and had it waiting at the counter for me.

Ross B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen P. 
Clasificación:
5.0

Lady was helpful and courteous

darrell O. 
Clasificación:
5.0

N/C

Antoinette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atsuyuki M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bjorn H. 
Clasificación:
5.0

Continue providing excellent customer service

Willie W. 
Clasificación:
5.0

I just wanna say Halley the staff was "superb" was able to know the predicament of a customer like me that doesn't know how to drive & need someone to hire to get a Service She was a very compose Lady was able to handle a hysterical client early in the morning It was also nice to meet the Mgr in person very very nice to talk too Thank you guys for Excellent Service ❤❤❤

Evaristo R. 
Clasificación:
3.0

The system was down and took forever to chick in and check out.

Frederick J. 
Clasificación:
5.0

Every thing was great

Elisa E. 
Clasificación:
2.0

The “self pick up” service was easy and I appreciated how customer friendly it was, however the staff that worked the Western and Carson (at around 1-2pm 5/1/2022 ) location were extremely unprofessional. I did not know how to return the U-haul truck so I tried to go into the location. There were 2 members there when I walked in neither one acknowledged me or let alone took the time out to greet me. Another customer stood behind me and they did not assist him immediately either. The two carried along with a cell phone conversation with another associate on the other line. I listened for another 5 minutes while they complained about how customers do not return rentals on time and how they're backed up because customers do not know how to tell time. I asked to be helped at that point after hearing the context of the conversation so I can return my truck and they can assist the next person who needed my truck maybe, I was ignored. Finally I decided to see if I could return my truck online and fortunately I was able to. The moment I turned towards the door they called the guest who had been standing behind me. I would hate to say this was racially motivated but I was HIGHLY dissatisfied and truly disappointed. I will not be using this location and I would not recommend any one else to use this location either.

Shawnae J. 
Clasificación:
3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE C.  |  Overall Experience 
Clasificación:
3.0

The facility was clean. The staff was not able to help me with what I needed.

kendra l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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