Comentarios de los clientes para U-Haul of Old Town Torrance

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Old Town Torrance

Clasificación general:

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Philip O.
Clasificación:

Better instructions on returning the vehicle. It doesn't instruct to re-fuel to its previous amount until about the last part of the checklist after I parked it in the return location. By that time I was already blocked in by other cars and it would be difficult to exit. It's either not written or very hard to find instructions to refill the gas prior to returning. Seems like a scam to get extra money. Disappointed in that aspect.

VICTOR K.
Clasificación:

I was tired and had to park up more where I dropped the car off. The worker helped me as much. Tha kbyou llll)

RICHARD D.
Clasificación:

El cliente no dejó un comentario.

JESUS B.
Clasificación:

El cliente no dejó un comentario.

Crystal S.
Clasificación:

Over charged.

JUANITA B.
Clasificación:

El cliente no dejó un comentario.

Sherif K.
Clasificación:

seamless operations and timely help the Fast movers were on time and great help as well

Edward R.
Clasificación:

This was a nightmare. Plain and simple. People almost died on the road — this was a nightmare — but not sure who exactly is at fault — installer in Huntington Beach or the installer of the tow ball at Torrance. And the Roadside assistance is Terrible - they want to charge me for the installers errors? People almost died- FULL REFUND AND TAKE THIS JUNK OFF MY CAR YOU CALL A HITCH- dangerous - DANGEROUS - deadly install

Raul O.
Clasificación:

The lady was very friendly and when I returned trailer the guy was friendly and helpful

LINDA A.
Clasificación:

Service was great. Thanks.

Johnny W.
Clasificación:

Very nice staff and very helpful on any questions

MELISSA P.
Clasificación:

It was very upsetting because we had a reservation however when we got there we were told we cannot drive one way. We are ready had to pick up the truck late in the day which kind of threw everything off for us. However they made everything somewhat better and had good customer service and even though it was still a bad situation they made it a lot better

WILMA B.
Clasificación:

El cliente no dejó un comentario.

ANNEMARIE M.
Clasificación:

Make sure employees acknowledge customers instead of walking away from them.

RYOSUKE H.
Clasificación:

Way the parking lot is very difficult return the equipment.

RONALD O.
Clasificación:

El cliente no dejó un comentario.

RUTH R.
Clasificación:

Alignment on rental was a bit off . The rental would lean move to the right. Steering wheel.

JESSIQA P.
Clasificación:

El cliente no dejó un comentario.

TODD B.
Clasificación:

If short on trailers in Ca, offer a lower price to bring one back from out of state.

CLIFF D.
Clasificación:

Everything was good except for not getting reimbursed for the extra gas I put in

mario M.
Clasificación:

I rent a pick up trock for 19.85 a day that was the initial deal and they changed it mor when they sent me my card payment

ROLANDO V.
Clasificación:

Jeff is a excellent guy

amanda Y.
Clasificación:

Great customer service at the desk

David B.
Clasificación:

El cliente no dejó un comentario.

Ricc B.
Clasificación:

Your aqent tried to switch tried to switch what we had reserved. There was also a mess-up with you system re: allowing my employee picking up the equipment, delaying our day considerably.

Toshiyuki S.
Clasificación:

El cliente no dejó un comentario.

Ronny C.
Clasificación:

El cliente no dejó un comentario.

Rachelle A.
Clasificación:

Thank you.

LINDA H.
Clasificación:

Would have liked a little help with the workings of the inner cab...otherwise great job

Hyungchul K.
Clasificación:

Reliable and professional. Luis and Andres got the job done very quickly and did not damage any furnitures in the process. Highly recommended.

Chris L.
Clasificación:

El cliente no dejó un comentario.

PARISA F.
Clasificación:

My experience was great! I have no comment for this Uhaul service. Excellent customer service!!

Arthur R.
Clasificación:

Friendly staff- Great customer service.

victor C.
Clasificación:

El cliente no dejó un comentario.

GRACE F.
Clasificación:

El cliente no dejó un comentario.

DAVID C.
Clasificación:

El cliente no dejó un comentario.

MELCHOR T.
Clasificación:

Mr. Jeffrey are knowledgeable and very helpful.

Robert K.
Clasificación:

If you are required to have a working mobile phone in order to complete after-hours drop off, it would be helpful to have an accessible charging station, or usb charger in your vehicles. Often customers are using your services for moving, and with those long days phone batteries often become drained.

ROMEO Z.
Clasificación:

Staff-Costumer inter-action must be addressed. Regular staff ( the one who receives the truck when returned) must NOT be mean to costumer even when the Manager/Supervisor is not around. My experience with this worker makes me wonder why UHaul keep employee/s who seemed lazy and unwilling to work while there are thousands of people (who may work) looking for a job.

KEVIN B.
Clasificación:

El cliente no dejó un comentario.

ANTONIO M.
Clasificación:

El cliente no dejó un comentario.

Astrid H.
Clasificación:

If you advertise 24/7 pick up, actually have 24/7 pick up implemented.

ronald S.
Clasificación:

The line was too long only one person at the desk waited 45 minutes to get my van

FRANKLIN C.
Clasificación:

People were excellent

KATHERINE F.
Clasificación:

Polly was amazing... Such an asset to uhaul. I was issued keys to a van that was parked behind two other vans. Polly jumped right in and asked if I needed help and got me out of there quick.

Darren N.
Clasificación:

The girl at checkout seemed new and did not have any support from a manager. When I arrived at the truck it had low tire pressure and had to have the tires filled. Upon return of the truck, everything went smooth and the person inspecting the van was friendly and knowledgeable of the process.

JOSEPH O.
Clasificación:

El cliente no dejó un comentario.

MARBIN G.
Clasificación:

El trato fue ese lente mui buen personal tienen En su tienda

amelie L.
Clasificación:

Was perfect! 😊

OK C.
Clasificación:

El cliente no dejó un comentario.

Johnny W.
Clasificación:

El cliente no dejó un comentario.

JAIME M.
Clasificación:

El cliente no dejó un comentario.

GENE G.
Clasificación:

When I made the reservation I was quoted $156, when I went to pick up the vehicle, the charge was double what I was originally quoted. That is misrepresentation, bigtime.

EMILEE J.
Clasificación:

Mr. Garrido, the man who helped with me with my reservation, was friendly and knowledgeable. He had me set up with a 10ft truck within 15 minutes. I'll be using this location again the next time I need to move.

FARBOD P.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

Derek B.
Clasificación:

Staff was super slow. I pre-checked in, but it was fairly useless and it took almost an hour to get out with my trailer rental (I already have a hitch). There were three workers but only one behind the desk, and just one customer ahead of me. The one behind the desk, a worker lady, was not wearing a mask (to protect against COVID) for much of the time I was there while inside. Upon returning, they had trucks blocking the entrance so I entered the exit which was wide open. I think this site was not well run. I'll go to a different one next time.

Gonzalo A.
Clasificación:

El cliente no dejó un comentario.

Kurt B.
Clasificación:

Dropped off my rental truck after hours. Didn't know the process, but the agent I spoke with was extremely helpful and patient with me!

TIMOTHY P.
Clasificación:

El cliente no dejó un comentario.

MARIO A.
Clasificación:

El cliente no dejó un comentario.

PHAP T.
Clasificación:

El cliente no dejó un comentario.

Gabriela R.
Clasificación:

El cliente no dejó un comentario.

Rachel K.
Clasificación:

The return took a long time because they only had one staff member accepting returns during a prime return time.

Sean H.
Clasificación:

Vehicle was in excellent condition and noticed the milage was very low when recorded. The cargo van had the space in which was needed for my moving purpose.

Michael R.
Clasificación:

Make websight checkin actually work for iPhone users.

NAYEEM K.
Clasificación:

Truck center console area was punctured so it sent hot air throughout the cabin. This forced me to use the AC and drive at a lower MPG. This also made the ride very uncomfortable and annoying. Informed manager about the issue and he didn't seem to care much as he said he's never heard of such a thing. I told him to take the car on a drive to verify to which he replied that because I didn't call the problem in to their 800 number he isn't able to do anything. I didn't want to argue with him anymore.

Bruce N.
Clasificación:

HORRIBLE PLACE! there's no signs stating customers can't leave their cars on the lot when renting a uhaul. I wasted 5 miles to drive back to move my car. They promised to take off those 5 miles from my end total but they didn't. And they tried to charge me for 2 dollies when I only had 1!!! This place is horrible with horrible manager and I will never come back again.

GERALD O.
Clasificación:

Keep the good work going

Nagaraj T.
Clasificación:

The rest room was not clean

Scot B.
Clasificación:

El cliente no dejó un comentario.

Karen B.
Clasificación:

The original place I made the reservation called me at 6:25 PM the night before I was picking up the truck to let me know they wouldn't have the size I reserved. He called the Uhaul in old Torrance to see if I I could get the size I needed there. Ha called me back and told me to call them to confirm it. I called there and could not get through to them. My friend and I got in my car and drove over there all the while being on hold. Thankfully we got there before they closed at 7. When I walked in there were three gentlemen working, none of them on the phone or doing anything other than joking around. I don't understand why they didn't pick up the phone so I could confirm the reservation there instead of having to drive over there. That was very, very, frustrating. The woman I worked with the next day was great.

Sean B.
Clasificación:

Waited over an hour in line because the people working the desk were not proficient and were very slow.

LINAL H.
Clasificación:

El cliente no dejó un comentario.

JULIET I.
Clasificación:

Good customer service...

John R.
Clasificación:

Barry Heads was exceptionally professional and competent for that position. Definitely a strong candidate for promotion.

Eric D.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

El cliente no dejó un comentario.

LUIS M.
Clasificación:

Rental process seemed very well. Wish they would have explained the billing part a little better. First they tell.me I will have deposit, I am ok with that. Then when I get there they tell me that I owe more than the money I had already paid. And it was not because it didn't have enough gas.

Iris C.
Clasificación:

El cliente no dejó un comentario.

Ryan P.
Clasificación:

My vehicle had a dead battery . It caused me to be stalled twice. And uhauls roadside assistance took an hour and a half just to call me. Terrible experience.

Dennis H.
Clasificación:

The only issue I had was the lack of options for my rental. I rented a 5'x8' cargo trailer, but really needed the 5'x10'. The closest available one was 20 miles away. Crammed the space from floor to ceiling all the way back to the door, but still had to leave 2 items behind. We had to fill cargo area of the tow vehicle, which cost me a passenger seat and a needed helping hand.

SAMUEL A.
Clasificación:

El cliente no dejó un comentario.

SHANNON W.
Clasificación:

El cliente no dejó un comentario.

Sergio V.
Clasificación:

They charged extras, without investigation. When I picked the cargo van the marked as full tank, and it wasn't. , I had proof. The tank it wasn't full, when I picked up it

STEPHEN P.
Clasificación:

El cliente no dejó un comentario.

KORINAH P.
Clasificación:

Convenient location, staff friendly esp guy at the equipment return outside, easy online set up and return

VICTOR I.
Clasificación:

Rep who was responsible for hooking up the trailer to my Denali did not take the time to connect the wires for the trailer lights to the available plug on the hitch of my truck. His failure to take the proper steps resulted in delays that I would not have been forced to experience had he been more thorough with

WERNER V.
Clasificación:

Excelente

CHERRY B.
Clasificación:

Not very friendly

CHESLEY H.
Clasificación:

Disinformation provided and bait and switch techniques illegally employed Customer service agent did not come out to review condition of truck when asked to and was apthetic and non interested in customer service Your 1 800 line stated "rental for 24 hours" email preliminary invoice was different. i.e 6 hours My rental was left in same condition received. Attempted to claim cleaning fee erroneously assigned to me.

Maria G.
Clasificación:

Entrance was blocked, I couldn't enter. I had to enter through 'exit ' . There was only one staff person on duty. He did not greet us upon entering the business. He was outside when we arrived and he didn't come into help us until we went outside to ask him if he could help us. He definitely needs customer service training.

Valencia W.
Clasificación:

El cliente no dejó un comentario.

Monique T.
Clasificación:

El cliente no dejó un comentario.

Diversified T.
Clasificación:

Thank you

Jose F.
Clasificación:

I'm glad I made a video before leaving with the truck, because I was already being accused of damage

Gwenda A.
Clasificación:

Friendly and efficient team at this location.

Jeffrey W.
Clasificación:

Make it easier to know which hitch ball size is required. I had the wrong size but luckily the employee helping me was super helpful and it all worked out.

Christine M.
Clasificación:

Reserved our truck a couple weeks before we went in the day before to see if our truck was going to be there they said yes went there at 9 a.m. in the morning and we had no truck

william D.
Clasificación:

El cliente no dejó un comentario.

ROLAND AND JOYCE C. | Overall Experience |
Clasificación:

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

kendra l. | Overall Experience |
Clasificación:

The facility was clean. The staff was not able to help me with what I needed.

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