Customer Reviews for U-Haul of Old Town Scottsdale

6243 comentarios

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very efficient & friendly.

ROBERT N. 
Clasificación:
5.0

Easy check in process. COVID friendly. Good experience overall. Mission accomplished as stuff moved and nothing broken.

DAVID A. 
Clasificación:
4.0

While trying on two different phones my tech savvy daughter and I could not get the app to function correctly at checkout and finally called customer service on repeat blah blah blah hold for 9 minutes but then was helped by great agent... altogether over an hour at the lot at 11pm kinda sucked. Ended up reservation was cancelled as we didn't show up in the window of reserve time but an email stating “are u on your way” would have been helpful

David L. 
Clasificación:
5.0

Everyone was very helpful and courteous

JOHNNY C. 
Clasificación:
5.0

Your present staff is superb. Don't know how it could be improved upon! Thx

JUDITH W. 
Clasificación:
5.0

Smooth process

Vincent L. 
Clasificación:
4.0

Brakes need to be replaced on unit that l rented...or at least looked at...thank you

SERGIO ERNESTO M. 
Clasificación:
5.0

Everyone I dealt with at the Scottsdale location were very helpful and always very nice.

ROBERTA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
2.0

I made my reservation for a one way and requested 7AM. They said I could pick the truck up at 10AM at the Indian School location. I waited there over an hour until they finally got a hold of the person that was returning it. He said he wasn't returning it until 1. I could've picked up a truck from Flagstaff or Tucson. Or wait until the next day. I had 7 others helping me move and rented a hotel room for a few friends, so they could help. I ended up picking up another truck at 11:30 and was forced to return it to the same location even though I reserved a one way. They gave me a $50 credit for nearly 4 hours of time plus I had to put extra gas to take it back. If you want your move to be a disaster, go with UHAUL. They need to change their recording about honoring promises. Absolute nightmare and never again! The assistant manager was understanding though and I will call corporate this week.

JENNIFER W. 
Clasificación:
5.0

It was happy with everything. They were able to get me into a pick up truck for a local rental, as a walk-in customer without a reservation. The process to return the vehicle was also very quick.

CLARENCE M. 
Clasificación:
5.0

Everything was quick and easy!

CORINNE R. 
Clasificación:
4.0

check out online

LORI N. 
Clasificación:
5.0

Service was great and efficient.

Austin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDRE'A H. 
Clasificación:
3.0

Dropped off after hours, and received email receipt the next morning

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mallory P. 
Clasificación:
5.0

Very professional and friendly

RANDALL M. 
Clasificación:
5.0

I rent often (weekly) as a working musician with gear. These guys are terrific. And they know my name. That is how business relationships are made. I've NEVER had an issue. They take good care of me.

James C. 
Clasificación:
5.0

Please make sure windshields are clean.

TAMALYN T. 
Clasificación:
5.0

COMPLETE!

ISAIAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa N. 
Clasificación:
5.0

Exceptional service from Donivan at the original pickup location scheduled (system was down so sent to Scottsdale), at Loop 202 & McClintock 800 N McClintock Dr Tempe, AZ 85281.

JESSICA C. 
Clasificación:
5.0

Truck had ash from a cigarette in the steering column and on the dash and the box was dirty.

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA M. 
Clasificación:
4.0

Extraordinario servicio al cliente

Donna T. 
Clasificación:
5.0

This location is well managed with outstanding employees! Keep up the great work! ¡Gracias!

Robert A. 
Clasificación:
5.0

Thank you, your team was very accommodating and helpful!

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY K. 
Clasificación:
4.0

I was charged for extra days....that I thought I might need. However, I was NOT told I can't get a REFUND for extra days!!!!! I could have just extended it when I needed to!!!! That is BAD BUSINESS!!!! I don't appreciate being dooped into spending a LOT more money than needed.

CARRIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lamoni M. 
Clasificación:
5.0

Always helpful and friendly. We have rented from this location many times and all different types of vehicles. It is one of the best Uhauls I have utilized. I lived in Connecticut and now live in Arizona. Uhaul is a great company. Gracias.

NANCIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

VENUS E. 
Clasificación:
4.0

Overall we had a good experience

RICHARD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CEE J. 
Clasificación:
5.0

Quick and easy. Good group at this location

MICHAEL N. 
Clasificación:
5.0

Excellent service thank you

ROGELIO C. 
Clasificación:
1.0

As soon as I pulled in one of the guys was saying, oh this is the guy who didn't want to drop off the truck at the Fountain Hills location. Very bad attitude, I returned the truck a day ahead of schedule and with more gas in it. The truck had a problem with its driver side mirror that wouldn't hold its position,I made sure he knew it.. The sad thing about this, he was the last person I delt with and that ass is my very last impression of your company ...

DAVID H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARL P. 
Clasificación:
5.0

Nothing at this time.

CALVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

Staff was very professional&very kind. Many thanks

JUDITH W. 
Clasificación:
1.0

The staff was rude, combative, and dismissive. As I waited for my issue to be resolved the staff member literally said “I don't know why you're still waiting around here anymore dude, just go” Then they charged me the wrong price just to get back at me.

ALEXANDER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS DON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO R. 
Clasificación:
5.0

This was a truly hassle-free experience. Everyone was friendly, the truck was ready and easy to return, even after needing it for an extra day. Moving can be so stressful, but our truck rental made everything easier. ¡Gracias!

DENNIS R. 
Clasificación:
5.0

The staff was excellent! Very helpful, efficient and extremely nice to speak to. I look forward to doing business with them in the future. Keep up the great job!

STUART M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN ELIZABETH A. 
Clasificación:
4.0

The employees moved on to other work before answering my questions about taking pictures of prior damage to the trailer I was renting

RALPH P. 
Clasificación:
5.0

I use them weekly. A good crew.

James C. 
Clasificación:
2.0

The lady at the front desk is very rude she has no customer service skills at all likes to roll her eyes at people and answers them very short. I also was charge for using a dolly that I never used. The overall location is good. But your customer service rep definitely needs an attitude check

TIFFANIE N. 
Clasificación:
4.0

The invoice was incorrect. We were overcharged by more than $35.00. K I had to stop in and get it corrected.

GREGORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN S. 
Clasificación:
5.0

U-Haul Old Town team was fantastic and very helpful with all my needs! Will be using their services in the future.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE J. 
Clasificación:
5.0

Everything was great!

Sharon M. 
Clasificación:
4.0

I wasn't told there was a $20 after hour fee I would like to been informed on that. I was told I could have the truck 24 hours

BETTY W. 
Clasificación:
5.0

Quick service !

TIBOR S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolonda J. 
Clasificación:
5.0

Great experience! I was in and out within minutes. Friendly and helpful staff. Would definitely rent from them again.

ANTHONY F. 
Clasificación:
3.0

Way too expensive/mile for what I got A buck a mile should include gas.

EUGENE S. 
Clasificación:
5.0

A pleasure to work with the local team, like close work

Willaim T. 
Clasificación:
5.0

nothing, great experience

Clark W. 
Clasificación:
5.0

Everything was excellent and the employees where outstanding

TERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estevan M. 
Clasificación:
5.0

One of the furniture dollies was placed with wheels down. First turn and stop it crashed into to walls.

CINDY C. 
Clasificación:
4.0

I will never rent from Uhaul again. The insurance coverage is a scam and this company is terrible.

Tanya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shari D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY E. 
Clasificación:
2.0

El cliente no dejó un comentario.

CLAYTON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

KEEPUP THE GOOD WORK!

JAMES U. 
Clasificación:
1.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
1.0

Be more Help full I'm registered with uhaul

Emilio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
4.0

Great guys working on my visit.

CRAIG A. 
Clasificación:
2.0

They charged an extra $20 because I dropped the truck off after hours. I have rented from Uhaul a lot and this is the first time anyone did such an underhanded thing - especially because I told them I was returning it after hours. Just disgusted!!

Cheryl D. 
Clasificación:
4.0

¡Gracias!

ARLENE T. 
Clasificación:
4.0

Forgot the dolly but everything else was great

destiny H. 
Clasificación:
5.0

The best customer service in town

DANIEL R. 
Clasificación:
5.0

Great experience. Staff friendly and helpful. Equipment spotless. Easy check in and out. Can't think of anything that needs improvement

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUAN T. 
Clasificación:
5.0

Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

JODY C.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful in the Scottsdale location

Michael M.  |  Overall Experience 
Clasificación:
3.0

However, Ubox scheduling department was extremely unhelpful.

Seth S.  |  Overall Experience 
Clasificación:
2.0

N/C

Kaitlin G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location

Ben S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Remolques y remolcado

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    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

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    Enganches para remolque

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  • Ícono de propano
    Propano

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