Customer Reviews for U-Haul of Oakland

7,299 reviews

5330 International Bl   Oakland, CA 94601

(510) 532-1221

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bad neighborhood, but Uhaul can't help that Funny I am asked if the drop off place was “clean and inviting “, but this particular question isn't asked about this Oakland location!

Marjorie S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA I. 
Rating:
1.0

Staff is slow, unfamiliar with store processes and non communicative.

TIHANNA M. 
Rating:
5.0

Customer did not leave a comment.

Danyell F. 
Rating:
3.0

The first location for pick up the truck never arrived there in Alameda. U-haul in Alameda sent us to Oakland's International blvd where we got the truck. The individual who was in charge there should look for another job,he was below SAD! He said we can drop the truck in any U-haul in Poway which was incorrect according to U-haul customer service. Our final drop off location at 13530 Pomerado was great,make sure you will contact them and congratulate them for great and professional service. The Oakland location on International blvd should be closed or given to new management,absolutely horrible and nasty and filthy location. Please send some high ranking U-haul inspector there and prepare for bad experience.

Timo R. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

This rental worked perfectly for my needs, will be back next year

BRET J. 
Rating:
5.0

Bee was very pleasant and went above and Beyond to help make sure I had everything to make my move easy. I will be back

claudine H. 
Rating:
5.0

Awesome staff. Explained everything & very patient

Fatimah G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
4.0

Please do not modify my original reservation without notifying me. My reservation was changed from a 9' van to a 10' truck 15 min before I picked up the vehicle. No one called to notify me of this. It resulted in an additional 1.5 hours and paying for a Lyft ride to get the vehicle I had asked for. Fortunately the staff at the Oakland location and the Allsafe in Alameda helped me get the vehicle I needed.

PAUL D. 
Rating:
3.0

Customer did not leave a comment.

Bjoern R. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Manolo A. 
Rating:
2.0

Arrived as they were closing a few minutes early. Just drop the key. Next day charged $20 for a clean truck with extra gas turned in a day early. Ridiculous. Never again U-Haul.

John B. 
Rating:
5.0

Excellent all around staff service. Friendly, informative, courteous…etc. not only return customer but will recommend for sure. Clean and well maintained trucks. Thanks for making my move for mom flawless!

ALBERT T. 
Rating:
3.0

More communication on where to leave van - safer place to stand and wait

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ANGELO F. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

The service was fast, friendly, and knowledgeable. I will be using your services again in the near future and will also recommend you to my friends and colleagues.

TIMOTHY R. 
Rating:
4.0

Customer did not leave a comment.

SONJIA M. 
Rating:
3.0

I am usually happy with this location and rent here regularly. This time the truck was displaying a tire warning. The tires had to be filled and even after, the warning never went away. We were told it was a sensor issue and toIgnore. The truck also had used tissues in the front waste basket and the truck only had a 1/4 tank of gas. It seemed like the truck had just been dropped off and put back for rental without ever being checked. Very disappointed.

ALYSHA C. 
Rating:
5.0

Customer did not leave a comment.

Octavio V. 
Rating:
5.0

We were grateful to have gotten the trailer. We know that supply is thin.

JEFFREY D. 
Rating:
4.0

Customer did not leave a comment.

Sergio B. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel A. 
Rating:
4.0

Customer did not leave a comment.

Hetty T. 
Rating:
5.0

Customer did not leave a comment.

Jawaski C. 
Rating:
1.0

Customer did not leave a comment.

Thurman L. 
Rating:
5.0

Was good

ANTHONY ANGELO M. 
Rating:
5.0

I originally had a reservation at a different location (Discount Auto 640 W MacArthur Blvd, Oakland, CA 94609) and when I went to pick up my truck, they didn't have it and sent me to another place where the truck was supposed to be. When I got to that place, there was only a 10' truck there and the office was closed. I had to call around U-Haul to get a truck that should have been at the location I reserved it at and am not happy about having to do that. Trucks should be where they are reserved from and it should be U-Haul's responsibility to make sure they are there. If the place doesn't have a one-way truck, but has the right size, they should honor the reservation and U-Haul can replace their truck from another location. Making your customer drive around searching for a truck is not the way to do business.

LAUREN S. 
Rating:
4.0

Customer did not leave a comment.

Duane H. 
Rating:
4.0

I had a hard time locking the rental I had.

Georgia P. 
Rating:
5.0

Everything went smoothly. Was SUPER happy with how efficient the drop off was. They were awesome!

Michael M. 
Rating:
5.0

Everything went well with out a hitch! No pun intended.

Armando B. 
Rating:
4.0

Great customer service. Ricky was very patient and professional as well as the staff handed us the keys n vehicles. The only problem was that we wish we knew to go ahead reserve a vehicle too to tow the trailer. We reserved the trailer but wasn't aware that our personal truck wasn't equipped to pull a trailer. We ended up taking what's available in the lot instead of what we needed minimum to pull a trailer.

Hetty T. 
Rating:
5.0

Enjoyed the lady who helped me thanks

Robert Z. 
Rating:
5.0

Everything went well. Staff were helpful. Equipment (truck and auto transporter) were clean and well maintained. There were no issues picking it up (it was ready) or during the drive (500 miles). The fuel tank was not full like they said, but I contacted customer service and they reimbursed me for filling it up. Customer Service (Thea and LaRissa) were excellent!! Very responsive.

Peter H. 
Rating:
1.0

Customer did not leave a comment.

Nico R. 
Rating:
3.0

I cleaned out the truck and cab. The employee advised that I take a water hose to rinse out the truck even though I had thoroughly swept inside. I told him I already cleaned it and he warned the would be a $200 fine. I didn't see that anywhere in the contract and I arranged for a contactless pick up and return. I had neither

HODARI T. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

Shout out to the guy who unhooked the trailer. He told me the tires were shot and thank god we made it. I'm glad we made it too. ðŸ'ðŸ'ðŸ'

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

diane H. 
Rating:
4.0

Customer did not leave a comment.

Ciarra P. 
Rating:
3.0

I'm not sure why they don't do walk thru's together anymore. Also, this is the third time in the last few months that I've rented a U-Haul and the gas gauge did not match what was listed on the invoice when taking off. It's very frustrating to contest this matter and walk thru's would help get it right. Thanks.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Bernard D. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

More equipment and services

Merlenet R. 
Rating:
1.0

Hire people who treat customers with respect, know what they are doing and are not afraid to break a fingernail. And more of them. 2 rude girls to handle Saturday rush hour business is a joke. I was there 90 minutes and late for my pickup. Rediculous.

Richard M. 
Rating:
5.0

Absolutely nothing. All staff was friendly, helpful, and attentive.

Brandon K. 
Rating:
2.0

They rented me a vehicle that had no gas. I had to gas it up prior to driving to my location and I REFUELED before I returned it. There was also a spare tire in the VAN.

GRACIE M. 
Rating:
4.0

Quick customer service got me my vehicle within a few minutes, and easy return.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
5.0

Everything related to renting a cargo trailer went very smoothly. The only hiccup was I needed a 4 prong adapter instead of my 7 prong connection. I had to pay for a connector which was easy. My only suggestion is to make the need for a 4 prong adapter more visible on the web site. Thanks for making my son's move easy.

CAROL S. 
Rating:
3.0

Meh. Gets the job done. Didn't know how to get out because the gates were closed and it was the middle of the day.

Christopher D. 
Rating:
5.0

Excellent customer service and customer appreciation.

Willie G. 
Rating:
5.0

Customer did not leave a comment.

Nigel S. 
Rating:
1.0

Understaffed. Employees seem to be racing Vehicles after they were done cleaning. No one greeted except for the young African-American brother that seem to do his best. But overall Not a very well ran operation

James S. 
Rating:
5.0

Customer did not leave a comment.

SANNA R. 
Rating:
4.0

Customer did not leave a comment.

QUELLA J. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE J. 
Rating:
4.0

Customer did not leave a comment.

MEREDITH B. 
Rating:
5.0

Customer did not leave a comment.

Eugene T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Easy to drop vehicle off.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

GREGOIRE J. 
Rating:
4.0

The reservation problems continued. I was told the vehicle I was returning was not the vehicle I was suppose to return and wasn't even in the system. Really? What, I have a fleet of UHaul trucks at home that I return just to mess with UHaul employees? Good Lord, could the process be any more ridiculous? Ultimately, they decided it was fine and they accepted the vehicle. Wow, what a insane process for a $150 truck rental lasting 4 hours!!!

EDWIN Y. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
3.0

My van was dirty - debris and food crumbs in cab. Back was cleaned. Luckily, i was not charged for this. Exterior of this van was in good shape. While the reps were quick to address my concerns when I asked, I was disappointed that my additional items were not only not ready (in side the van) as your instructions stated, but I had to go into the office and ask about them, only to be told that I needed to drive van to the building to get them loaded into car. This cost me time and then I was not able to get back before you closed. I wish I was told ahead of time that I could not be after-hours drop off. The drop off person was friendly and professional and let me known promptly what my charges were (no additionally) and that I was OK to go. I would try a different site before I went back here again. Had better Uhual experiences.

Kerry S. 
Rating:
3.0

The Staff was not friendly AT ALL. NOBODY greets you or even says hi. It's almost like they are all mad you walked in, in the 1st place. Everyone is sitting around & going through their phones laughing about a meme. The young lady helping me was very informative about what I needed, so I can appreciate that. But from the heavy energy to the eye roll... #MYGOODNESS. Got in the truck & nothing was vacuumed or wiped down. Dirt in the Seats. The steering wheel, dashboard, cupholders, radio - all covered in thick grime. I had to wipe everything down myself with my own disinfectant wipes. ALL OF THE WIPES WERE BLACK when I finished. Upon exiting the parking lot, there was no exit gate. Only the entrance. It made it very confusing to get out. Even though the arrows were pointing in the opposite direction, I had no choice but to use the entrance as the exit. I would only tell someone to grab a truck from here if they really needed it at the last minute. But outside of that, it's a no for me.

Keiera C. 
Rating:
3.0

the car had a huge dent in the front, and was leaking on the top of the car so we couldnt use the back of the u-haul d/t the puddle it made

Peter C. 
Rating:
2.0

Disorganized.

Paul M. 
Rating:
2.0

Super disorganized and made me call the corporate number to rent a tow dolly that they ended up having in stock.

Paul M. 
Rating:
1.0

The staff was not remotely pleasant. The trailer was dirty and beat up, and while the team hooked it up, I had to ask as they walked away whether they were finished. Lack of training is grossly evident.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Be honest with customers and stick to your word. Dont tell customers one thing and do something else. Uhauls actions caused me to leave a week later than I wanted to causing me to loose my job

GEORGE S. 
Rating:
5.0

Every time I deal with this location I am very happy with the service

Tony T. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Chade B. 
Rating:
5.0

Customer did not leave a comment.

Roger O. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
3.0

Customer did not leave a comment.

Shanelle C. 
Rating:
5.0

Customer did not leave a comment.

SAN U. 
Rating:
5.0

The Representative's At. 53rd. International Blvd, Oakland,Ca.94621 U- Haul. ***** Are. An. **** Awesome. Crew .**** Very. Professional ." Love. Their. Services ". Hope U-Haul. Will. Always be Available, too. Help the. Next , Customer in. Need. Thank you. P.s. A+

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Nino M. 
Rating:
1.0

I was charged double than the advertised price

Maxim L. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

I have used this location many times. Today's experience was better than usual, as I didn't have to wait in line a long time to get the trailer or get a receipt after drop off. One of the things that's not good, is that the yard entry access from the street is not very good, and there's not enough customer parking.

Stephen R. 
Rating:
3.0

Online app and customer service counter did not sync up when picking up my reservation. Counter person insisted that I would have to pay again. Finally got it sorted on his computer but online app did not work well. Also told me a different location and no receipt.

Christine K. 
Rating:
1.0

Really disgusting staff

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Roberto G. 
Rating:
2.0

Pls let

Aung O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

I think it is deployable how you have your equipment set to add mileage and double what people actually drive. My roundtrip was 30 miles and charged me for going over 45 miles. HOW DARE YOU? I am filing a complaint with corporate. You must stop this??????

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

EMIL P. 
Rating:
1.0

Train employees to at least pretend they want customers there... the 2 women at the counter were very unwelcoming and gave off the impression they didn't want to be there. Not a single smile from any employee during my entire rental process... had another office had the trailer available, I would've walked out and taken my business there

Rachel N. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
No reviews have been submitted for this location.

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