While the above seems positive, the overall experience was absolute trash. My reserved location was moved to the one above and I wasn't notified until after I checked which was 7:00am. Then, my 7:00am pick up time, which was vital to my move out time with the HOA, was pushed back to 11:30am, which wasn't passed on to me until after I checked in at 7:00am. Then, the â€œReserved and Guaranteedâ€ promise that was given to me for a 15 foot truck was absolute bullshit because they gave me 10 foot and said that they didn't have any and they were all booked up. Since they had me by the short and curlies, being I was already late for my move out time with the HOA, I had no other option other than to take the smaller truck. Which stressed me out even more because I wasn't able to make this move in one trip. What was supposed to be an exciting time moving to a new place, was crushed and engulfed with stress and anxiety. I've used uhaul a lot of the years and this experience was a huge disappointment. I'll do my best to tell all my friends and family about this experience and warn them that the â€œPromise and Guaranteedâ€ slogan is meaningless.Vincent M.
Customer Reviews for U-Haul of Oakland
Oakland, CA 94601
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service; knowledgeable staff.Elizabeth J.
El cliente no dejó un comentario.VANNA M.
El cliente no dejó un comentario.JOSHUA B.
They moved me from alameda pickup to this one last minute. The U-Haul smelled like cigarette smoke.JEFFREY L.
El cliente no dejó un comentario.ANDRES R.
El cliente no dejó un comentario.Alicia B.
Please make sure all your trucks are working properly. To have your clients move smoothly.ANTHONY HERBERT A.
The staff was friendly, helpful and would absolutely rent from them again. I drove past two closer sites due to the reviews here and it was worth it.Suzanne H.
El cliente no dejó un comentario.Donnetta T.
I thought the manager was super cool and staff was excellent and very professionalBARBARA C.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.AMY O.
The check-out of the vehicle was delayed for a couple of minutes but the check-in went extremely quick and efficient. GraciasAminta M.
El cliente no dejó un comentario.Laura K.
El cliente no dejó un comentario.Robert A.
The clerk that helped me with renting was wonderful and explained everything well. The clerk that helped me when I returned was great with the sanitizing as he checked me out!Ursula H.
I like the service this location. This is only location I rent from since 1989.Monolito T.
El cliente no dejó un comentario.Mohit S.
Not the best neighborhood,Joseph P.
El cliente no dejó un comentario.Tammy M.
I was not given the mattress covering I paid for online. I forgot to ask. I'm a little frustrated because I assumed the teller would see that on my reservation and remind me.Mame D.
The guy who checked me in was fantastic. He's a real good guyJohn P.
Friendly staff, quick service.Danielle H.
I don't understand how I went 4 miles over my minimum and I got charged double what the price I agreed to. I filled up the gas and everything. My safe move I agreed to was $14 & jumped to $28, & then after the fact added a rental fee that wasn't in the original pricing.Lavarr B.
Another great experience. Great staff, very helpful and knowledgeable.Pamela M.
El cliente no dejó un comentario.Jacqueline H.
Everyone was very friendly and professional :) Thank you!Jordan D.
I have been to various UHaul locations around the Bay Area - this location is far and away the best one, on average. The employees are friendly and helpful. I never go to another location if I can help it.STEFEN H.
El cliente no dejó un comentario.Marakia R.
El cliente no dejó un comentario.Sami E.
El cliente no dejó un comentario.Andrew D.
They charge me $111 for $19 cargo van and 30 milesAmmar A.
El cliente no dejó un comentario.robers A.
The location I picked up the truck at was great! But my experience with reserving the truck was almost disastrous... U-Haul changed my reservation from a 26' truck to a smaller truck the morning of my move at a neighborhood uhaul. I just happened to see the email details with the truck size change. What pisses me off is the fact that I didn't receive a phone call or text message. If I didn't see the truck dimensions which 99% of most people wouldn't have seen morning of a move move. This reservation change if I hadn't caught it would have cost me $1500 in losses due to not having the correct size of a truck. I ended up having to drive an hour in traffic and pay for extra fuel both to and from the new truck pickup location which was the opposite direction of my move. It cost me time and money. My moving crew has to sit and wait as a result. I paid them for this time and lost money. U-Haul failed me. I'm going to take this up with corporate as a result.Peter M.
El cliente no dejó un comentario.Reuben T.
El cliente no dejó un comentario.David P.
Was shocked that there was a $99 per day rental fee. Didn't see that anywhere when checking out the van. Disappointed because I thought it was gonna be around $40 but upset that the $99 hidden fee wasn't aware to me. Won't be using uhaul if that's the caseEduardo B.
El cliente no dejó un comentario.Roy R.
El cliente no dejó un comentario.Aaron Z.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Mark J.
I spent half an hour cleaning and blowing out the back of the pickup truck, they received it and said it looked fine. The next day, the next day, I received a massive >$100 cleaning charge. Pretty messed up because I would have cleaned it more but they said it looked fine when I turned it in. Bad bad communication.Ryan W.
El cliente no dejó un comentario.Biniam G.
El cliente no dejó un comentario.Jacqueline H.
El cliente no dejó un comentario.Tamisha S.
El cliente no dejó un comentario.Jose M.
Customer service was beyond excellent they were informative and curiousJohn M.
this location always meets my standards , i'm in && out rather quicklyHelen J.
The trailer Preformed beyond belief! Your packers, made use of EVERY space. They kept the load balanced, so when we got caught I. Snow, the trailer did not sway! Upon our arrival to our destination, YOUR movers were exceptional! Unloaded and assembled!JOHN C.
El cliente no dejó un comentario.Robert L.
The customer service at this location was excellent. I give it two thumbs up ! Keep up the great job .Monique H.
El cliente no dejó un comentario.Reuben T.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Alexandro D.
Everything was as well as expected. I was renting a cargo van for a few hours which I do on occasion in Napa where I live. In Napa I never get a good customer experience. I had to wait a bit to pick up because the clerk was helping a customer (which he should be commended for) going above and beyond to help the customer find a truck because he needed it longer than this location had a truck for!! Instead of just telling him to go to the website to find a truck he took the time to actually locate and reserve one for him. Also, I found your pricing on incidentals like tape and boxes etc. etc. to be extremely reasonable and I commend you for that as well!Richard C.
The store manager is really top shelf and has good customer service skills and to be truthful he is the only reason i would do repeat business.There were issues that i'd rather not discuss because it could very well be the end of someone's employment with U-Haul so i will only say Thanks to the store manager for correcting a situation that was morethanlikely unbeknownst to him.U haul needs more employees as such...my receipt has the name Ramon Alcazar and he is the only reason i checked excellent otherwise my choice would have been something elseDavid T.
The guy at the front desk was very helpful, professional and friendly. It was a great experience.Robert A.
The oakland location are run by crooks. They charged me a cleaning fee for 50, though it was returned clean.Anand D.
I had rented from this location a few times in the past and now they require a reference really?Kim Z.
El cliente no dejó un comentario.Steve K.
El cliente no dejó un comentario.Frida V.
El cliente no dejó un comentario.Wesley W.
El cliente no dejó un comentario.Ricardo P.
El cliente no dejó un comentario.Cameron L.
El cliente no dejó un comentario.Stuart W.
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.jeannie M.
Nothing , didn't have a long wait, sales personal was polite and eager to make sure I was happy with the equipment before I left. My return was seamless.Tajada S.
El cliente no dejó un comentario.Jesus P.
El cliente no dejó un comentario.Art M.
I got in at 4:58pn when they were about to close at 5pm and I was still able to get a truck. The customer service is great ! Truck was clean and the check out was super easyNai C.
This U Haul staff, performed a stupendous job. Thank each of youBetty W.
El cliente no dejó un comentario.RAY W.
The location didn't have a dolly that I wanted, but I was able to get one someplace else. All in all, however, it was a great experience. All the folks were friendly and helpful.Michael F.
El cliente no dejó un comentario.Rona M.
El cliente no dejó un comentario.Raymond D.
I was treated with courtesy and professionalism .... every customer will be grateful for that.Faheem S.
Staff seems lazy and unhelpful. Sent us to another u-haul location that didn't even have the type of truck we needed.Cortney C.
Everyone working here was nice to me and each other. Great crew. Directions were clear and everything went very smoothly. Thanks for making my move that much less stressful.Luke A.
Really efficient and nice service. Love to see Black and Brown folx working at this location. Excellent customer service and support. ¡Gracias!Whitney R.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Brian E.
Customer service was horrible by Marco, we were not welcome he never greeted us or smile at all , he was very rude at times of asking for information or sigh he never used the word please or thank you I brought it up to him n advise that this was not the way to treat a customer and his response was that he treated everyone like he was treating us , I told him that I am a branch manager my self and I have n would never treat a customer the way he treat us his response was that I was rude to him first which that was absolutely not true, yes we were kind of up set because we had a reservation already at the other location at 8 am and when we showed up we were surprised that they did not have the vehicle that they had rented to another customer and the customer had not returned yet, which in this case they should have taken care of us and bring us the vehicle from the other location not have us drive all the way there to get the vehicle ourselves since we had made a reservation in person and provided all my personal and credit card information already, and to top it off Marcos kept insisting that we were late picking up the truck and I said yes we are late because the other location did not have the vehicle as they supposed to and send us down here, and instead of apologizing he kept insisting that we were late and that we should return the vehicle as soon as we done do nothing would happen overnight and he would have to go through a lot of paperwork and process with the insurance I told him I am paying n renting for 24 hrs and I bought the insurance and if anything was to happen I am cover and he kept saying that if we were done just to bring the vehicle back so we could avoid all that so to me that was very un profesional and why would you buy insurance from you if you are asking the customer to drop off as soon as your done not to keep the vehicle overnight just to avoid all the insurance processes ! He should not be working on the front giving the kind of information and not giving a good customer service I even said how do you expect us to come back with your service! I will also go on Yelp and erite a review in regards to this awful experiencesaida R.
As usual this place is a mix of horrible and awesome. I was greeted by an attendant whose asked for my reservation number. When I mentioned that the reservation had not been completed die to me not having my credit card with me at the time she interrupted me to tell me they had nothing for me then. I was flabbergasted as it was only a few hours previous that I had had my pick of trailers. When I explained this to her, she remarked â€œoh you're here for a trailer... we have those.â€ Anyway, I was then helped by a very surly gentleman in the yard. Who told me to go back inside to arrange the trailer I actually wanted. I then met up with a very helpful gentleman who took care of the rest of my process. My return was also handled very courteously. So you see, you have some awesome employees there and some real bitter ones... I'll keep rolling the dice and returning for now, as that location is convenient and usually has what I need.Jonathan K.
Better customer service not from management but from the front deskUziel R.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Anand V.
Staff at this location were awesome - easy to work with, relaxed, and helpful.Stefen H.
El cliente no dejó un comentario.Joshua B.
Absolute worst customer service ever, never using Uhaul againChunghwan A.
I had a wonderful experience at this Uhaul location. Whenever I called about my reservation the staff picked up quickly and answered all of my concerns. On the day of the rental Lisa was exceptionally friendly and helpful. There was a slight mixup with the truck and Lisa fixed it before I even noticed an issue. Later that day I was late in returning the Uhaul and all of the staff were kind and outgoing upon my return. Also the location is very easy to drive into and out of with the truck. I would definitely recommend this location and rent from here again.Michelle G.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Joaquin M.
El cliente no dejó un comentario.Sydney H.
great service and employees.Andre D.
great serviceSIERRA Y.
Spectacular service from every employee. Very impressed. Will definitely patronize this location in the future. Bravo!David B.
All three people I interacted with at this location were extremely helpful, efficient and friendly. It was a refreshing experience that put me in a good mood on a day I was otherwise not looking forward to (moving stuff).ARNAR B.
Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul againJamirsen E. | Overall Experience
Additional Services at this Location
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