Comentarios de los clientes para U-Haul of Oakland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Oakland

Clasificación general:

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David T.
Clasificación:

The store manager is really top shelf and has good customer service skills and to be truthful he is the only reason i would do repeat business.There were issues that i'd rather not discuss because it could very well be the end of someone's employment with U-Haul so i will only say Thanks to the store manager for correcting a situation that was morethanlikely unbeknownst to him.U haul needs more employees as such...my receipt has the name Ramon Alcazar and he is the only reason i checked excellent otherwise my choice would have been something else

Robert A.
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The guy at the front desk was very helpful, professional and friendly. It was a great experience.

Anand D.
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The oakland location are run by crooks. They charged me a cleaning fee for 50, though it was returned clean.

Danyaal A.
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Solid!

Kim Z.
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I had rented from this location a few times in the past and now they require a reference really?

Steve K.
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El cliente no dejó un comentario.

Frida V.
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El cliente no dejó un comentario.

Wesley W.
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El cliente no dejó un comentario.

Ricardo P.
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El cliente no dejó un comentario.

Cameron L.
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El cliente no dejó un comentario.

Stuart W.
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El cliente no dejó un comentario.

George T.
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El cliente no dejó un comentario.

jeannie M.
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El cliente no dejó un comentario.

Tajada S.
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Nothing , didn't have a long wait, sales personal was polite and eager to make sure I was happy with the equipment before I left. My return was seamless.

Jesus P.
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El cliente no dejó un comentario.

Art M.
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El cliente no dejó un comentario.

Nai C.
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I got in at 4:58pn when they were about to close at 5pm and I was still able to get a truck. The customer service is great ! Truck was clean and the check out was super easy

Betty W.
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This U Haul staff, performed a stupendous job. Thank each of you

RAY W.
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El cliente no dejó un comentario.

Michael F.
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The location didn't have a dolly that I wanted, but I was able to get one someplace else. All in all, however, it was a great experience. All the folks were friendly and helpful.

Rona M.
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El cliente no dejó un comentario.

Raymond D.
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El cliente no dejó un comentario.

Faheem S.
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I was treated with courtesy and professionalism .... every customer will be grateful for that.

Cortney C.
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Staff seems lazy and unhelpful. Sent us to another u-haul location that didn't even have the type of truck we needed.

Luke A.
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Everyone working here was nice to me and each other. Great crew. Directions were clear and everything went very smoothly. Thanks for making my move that much less stressful.

Whitney R.
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Really efficient and nice service. Love to see Black and Brown folx working at this location. Excellent customer service and support. Thanks!

Joseph P.
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El cliente no dejó un comentario.

Brian E.
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El cliente no dejó un comentario.

saida R.
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Customer service was horrible by Marco, we were not welcome he never greeted us or smile at all , he was very rude at times of asking for information or sigh he never used the word please or thank you I brought it up to him n advise that this was not the way to treat a customer and his response was that he treated everyone like he was treating us , I told him that I am a branch manager my self and I have n would never treat a customer the way he treat us his response was that I was rude to him first which that was absolutely not true, yes we were kind of up set because we had a reservation already at the other location at 8 am and when we showed up we were surprised that they did not have the vehicle that they had rented to another customer and the customer had not returned yet, which in this case they should have taken care of us and bring us the vehicle from the other location not have us drive all the way there to get the vehicle ourselves since we had made a reservation in person and provided all my personal and credit card information already, and to top it off Marcos kept insisting that we were late picking up the truck and I said yes we are late because the other location did not have the vehicle as they supposed to and send us down here, and instead of apologizing he kept insisting that we were late and that we should return the vehicle as soon as we done do nothing would happen overnight and he would have to go through a lot of paperwork and process with the insurance I told him I am paying n renting for 24 hrs and I bought the insurance and if anything was to happen I am cover and he kept saying that if we were done just to bring the vehicle back so we could avoid all that so to me that was very un profesional and why would you buy insurance from you if you are asking the customer to drop off as soon as your done not to keep the vehicle overnight just to avoid all the insurance processes ! He should not be working on the front giving the kind of information and not giving a good customer service I even said how do you expect us to come back with your service! I will also go on Yelp and erite a review in regards to this awful experience

Jonathan K.
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As usual this place is a mix of horrible and awesome. I was greeted by an attendant whose asked for my reservation number. When I mentioned that the reservation had not been completed die to me not having my credit card with me at the time she interrupted me to tell me they had nothing for me then. I was flabbergasted as it was only a few hours previous that I had had my pick of trailers. When I explained this to her, she remarked “oh you're here for a trailer... we have those.” Anyway, I was then helped by a very surly gentleman in the yard. Who told me to go back inside to arrange the trailer I actually wanted. I then met up with a very helpful gentleman who took care of the rest of my process. My return was also handled very courteously. So you see, you have some awesome employees there and some real bitter ones... I'll keep rolling the dice and returning for now, as that location is convenient and usually has what I need.

Uziel R.
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Better customer service not from management but from the front desk

Charles G.
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El cliente no dejó un comentario.

Anand V.
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El cliente no dejó un comentario.

Stefen H.
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Staff at this location were awesome - easy to work with, relaxed, and helpful.

Joshua B.
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El cliente no dejó un comentario.

Chunghwan A.
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Absolute worst customer service ever, never using Uhaul again

Michelle G.
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I had a wonderful experience at this Uhaul location. Whenever I called about my reservation the staff picked up quickly and answered all of my concerns. On the day of the rental Lisa was exceptionally friendly and helpful. There was a slight mixup with the truck and Lisa fixed it before I even noticed an issue. Later that day I was late in returning the Uhaul and all of the staff were kind and outgoing upon my return. Also the location is very easy to drive into and out of with the truck. I would definitely recommend this location and rent from here again.

Stephen B.
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El cliente no dejó un comentario.

Joaquin M.
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El cliente no dejó un comentario.

Sydney H.
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El cliente no dejó un comentario.

Andre D.
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great service and employees.

SIERRA Y.
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great service

David B.
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Spectacular service from every employee. Very impressed. Will definitely patronize this location in the future. Bravo!

ARNAR B.
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All three people I interacted with at this location were extremely helpful, efficient and friendly. It was a refreshing experience that put me in a good mood on a day I was otherwise not looking forward to (moving stuff).

Patrick G.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Jamar M.
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Make the mobile pick up process faster

Jose A.
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Staff was very friendly and helpful, thanks so much!

Casey B.
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El cliente no dejó un comentario.

Leah O.
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Customer service provided by all employees at the time of pick up and drop off were patient, thorough with check in and helpful.

Jeffrey B.
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Friendly staff

Dominic R.
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The customer service is horrible. When you walk in, you don't get greeted, all while the employees are having loud conversations with each other which awkwardly goes on for several minutes before you get helped. When you do get helped, they seem annoyed to actually “help” (if you can call it that) you. The employee seemed so annoyed the entire time I was checking out and got physically irritated when their credit card machine was having difficulty reading my card. I would have given this place 1 star but the gentleman who checked me back in was great. Besides him, the entire experience was horrible and I will be utilizing a different moving truck service in the future. I will not recommend this place to friends.

Ezequiel F.
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Great customer service and clean vehicles.

Euell P.
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El cliente no dejó un comentario.

Brian H.
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El cliente no dejó un comentario.

Jonathan B.
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The guys working there were super pleasant, helpful and knew what they were doing.

Nigel A.
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Not sure what can be done at this time to improve. I reserved on line, came in and my truck was ready to drive off the lot in about 10 mins. When I returned the truck, it took less than 10 minutes to complete the return transaction. Everyone knew there job and performed with the utmost professionalism. Uhaul has embraced technology to expedite the renting process. Excellent service!

David C.
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El cliente no dejó un comentario.

Angela D.
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Always a great experience, thank you for helping make a stressful move less stressful!

Obum E.
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Keep up the good work

David H.
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Nothing. The staff was really helpful.

Martin L.
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El cliente no dejó un comentario.

Leslie M.
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El cliente no dejó un comentario.

Alexander J.
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El cliente no dejó un comentario.

Demeatrus R.
Clasificación:

Keep updating service

Taha B.
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Busy location but efficient.

Alan H.
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El cliente no dejó un comentario.

Mario R.
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Best customer service I've had in some time ! The truck was clean and it felt solid most uhauls I've rented have been beat up and feel loose on the road this one was nice overal great experience keep up the good work and great customer service! It doesn't go unnoticed

Michael R.
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The customer Service lady was very rude very Unprofessional, Bad judgement, Talking with other employees while not taking care of customers. It took over 8min to get Service when there was no other person in line. Whole experience took over 33min, never use this location ever again.

Timothy D.
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El cliente no dejó un comentario.

Doris J.
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El cliente no dejó un comentario.

Andrea M.
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I enjoy coming here for my rental needs as the staff is fast and efficient.

Pedro S.
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El cliente no dejó un comentario.

Raleigh M.
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Don't know how you find people as good as those who work at your U-Haul Site but they are really wonderful. Needed a trailer in a hurry and your folks, Tim especially, couldn't have been more helpful. You are lucky you have these employees and they should be rewarded.

Zhiliang "alan" L.
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El cliente no dejó un comentario.

Hai S.
Clasificación:

Good

Eleanor M.
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The location was not ideal but the staff was extremely friendly and helpful.

Madeline T.
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El cliente no dejó un comentario.

Russell P.
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The 3 young men - reservation, pick up, and return were all friendly and professional. All three are outstanding members of your team.. You can be very proud of their projection of the U-Haul image. Bravo Zulu..

Emily D.
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El cliente no dejó un comentario.

Tamika T.
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El cliente no dejó un comentario.

Iesha J.
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Customer Service is on point!!! THANK YOU, Thank You 🙏🏾 thank you!!!

Kathryn S.
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The owner was kind and friendly and I had a great experience.

Walter F.
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Location was good, but what made the experience so great, was the people I dealt with, from the check-in person, Ramon to the guy that handled my return. These folks are keepers!

sharron J.
Clasificación:

Customer service was fine, just needed a additional person to check out the vehicles.

Estus A.
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El cliente no dejó un comentario.

Ann G.
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El cliente no dejó un comentario.

JUDITH L.
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El cliente no dejó un comentario.

Marcelena M.
Clasificación:

have employees wear masks/be helpful

Katherine R.
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El cliente no dejó un comentario.

Samuel W.
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Fantastic service ...thanks.

Jennifer G.
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Customer service was very good. However, the Covid protocol so-so. The van "appeared" clean but it reeked of cigarette smoke- it was nauseating. Therefore, the overall sanitation was questionable disinfection of important touch points (wheel, door handles), for example. I would recommend this location for the customer service, ease of parking and good availability of business hours. But I would suggest making sure the vehicle is truly clean before heading out in it.

Stephen R.
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El cliente no dejó un comentario.

Kathy E.
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All employees kind and very helpful!

Alexander R.
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Pickup was easy and great - staff was friendly and professional. The problem started when I attempted to return after hours (5:30pm) after a long day of moving. Doors were locked as location was closed. I have done after hours drop off with online confirmation many times before and the front parking lot was pretty empty so I started the process on my phone. A few minutes in, an employee (Fred something, tall slender man) came out of the office and yelled at me. He said “you know you'll be liable for that if you leave it here!” I replied that I was doing the 24/7 after hours check in. He replied “we don't do that here, and they told you that when you rented”. I told him that in fact they had not told me that. He said “yes they did”. So then I kindly asked him that since he was still there could he open the gate and I would drop it in the back lot. He replied “nope, I'm off the clock”. I then re-hooked up the trailer and left. I can confirm that I was never once told that after hours drop off was not allowed, and in fact the paper work says nothing about it - instead it gives basic directions on how to complete the check-in online. The employee was very rude and unprofessional - if the policy he was telling me is in fact true (which I still don't know the answer to) there were certainly many more appropriate and considerate ways of telling me. I won't be coming back to this location.

Vincent J.
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The lady that helped was great, it was very busy but she still made sure everything was ok.

Gina G.
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Easy to rent, easy to call to make a reservation, They hospitality...

renee C.
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El cliente no dejó un comentario.

Vincent J.
Clasificación:

The Lady that helped me was Great.

Lucas V.
Clasificación:

El cliente no dejó un comentario.

Jamirsen E. | Overall Experience |
Clasificación:

Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again

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