Customer Reviews for U-Haul of Northshore

2,062 comentarios

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
3.0

The dolly and moving blankets were not in the back of the U-Haul truck. I did not ask, but it was not told to me that U-Haul no longer have them in the truck. I had a general question regarding my rental, but the branch "Owner" could not provide an answer. He told me to contact the corporate office, which I did and it took a long time to get through. My rsvp was for the largest truck, but I received a call the morning of stating they were out at that location. They downsized the truck and issued a credit. The moving process was not easy and was time consuming because I had to make two trips instead of one. I appreciate the credit, but a future rental adjustment should be considered...especially for previous/frequent customers.

Erin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Omar G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raul G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin B. 
Clasificación:
5.0

Sydnee Escotto was friendly and made the rental experience pleasant. Great attitude

Pollyann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Gracias

Bradrick A. 
Clasificación:
3.0

I wanted a dolly but when I went to pick up the trailer I was told they didn't have any.

Debora K. 
Clasificación:
4.0

Have not received my receipt yet.

Irving H. 
Clasificación:
1.0

My car was broken into and no one working camera was there to catch the thief. I reported to the manager who in return said the camera wasn't working. I'll be filing a lawsuit on this property because it happened on their watch while I was conducting business with them.

Etimbuk I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEONGHEON C. 
Clasificación:
5.0

Everything was good

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

Why was I charged 50 extra if I fill the tank and return the truck intact and the Dane day

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Roll up door spring loaded cable (drum) was damaged

Brandon S. 
Clasificación:
5.0

Really helpful staff, I'm appreciative!

Corrie T. 
Clasificación:
5.0

Anthony was very friendly, helpful and knowledgeable. I would definitely recommend this location to friends.

Jaret A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena G. 
Clasificación:
5.0

The whole process was fairly quick and easy at the location. Only thing when i made my reservation, over the phone the first time. The person taking my information did not put my reservation in the computer so I actually did not have one. I called back the next day to change my pick up time and was told by the person that there was no reservation listed for me. She then made me a new reservation so everything work out. So, maybe a better way to verify the reservation is actually there before ending the call.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amini L. 
Clasificación:
3.0

To make another customer experience better, please ensure that the customer leave with the actual equipment that was rented. I requested to have a furniture dolly and it was not in the truck. I did not check the truck before leaving because the guy that was helping me asked me if i had also rented the furniture dolly and i replied yes so i just thought that they ensured that it was there. When i arrived to my destination to move, it was not there. Upon returning the truck i also mentioned it to the guy that checked me out and i was still charged for the dolly that I did not have. so i was still charged for this equipment that was missing. I also tried to call back to the store and was told that my wait to speak to someone would be 1 to 2 hours waiting on hold and I did not have that kind of time. I really would like a refund but i cant ever get to speak to a live person.

Rosalie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

Cigarette odor was pretty strong, maybe crack the windows down to air out the cabin.

Gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLAVIO C. 
Clasificación:
5.0

Nothing all is perfect

Jorge V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

The two gentlemen working the location made it easy to rent the equipment. They answered my questions and assisted in hooking up the trailer.

Jaime A. 
Clasificación:
1.0

There are criminal elements roaming about vandalizing customer's vehicles and the management has done nothing about it. For me, this past Saturday was the second experience.

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenzie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

isabelle M. 
Clasificación:
4.0

Professional and ease with drop off rentals

Ian D. 
Clasificación:
3.0

It was to much going on at the time when I went in to pick up my reserve U-Haul. But the lady that helped me name sydnee was great and very fast once I was seen.

Skye W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

Great crew. Friendly, humorous and professional. Definitely recommend

Curtis N. 
Clasificación:
4.0

Not the fault of the rental return location but rather U-Haul customer service - the company moved the pickup location by 15 miles and then charged me for going over 7 miles. It the company was able to maintain the reservation that was booked & paid at the requested location, there would not have been an overage. Also, if you charge for mileage overage - you should reimburse for gas overage.

Wilbert W. 
Clasificación:
1.0

The trailer wasn't connected properly by the Uhaul staff and it became disconnected while I was driving almost caused a major accident. This is just unsafe and negligent.

Amini L. 
Clasificación:
5.0

I didn't have to use the trailer after all and I wish I would have some type of reduced payment or credit.

BENJAMIN LEE F. 
Clasificación:
3.0

This is the second time renting this type of trailer. Both have been filthy. This last one had cans, bottles, Sheetrock, tile, etc the time before last was full of sand The attitudes are very bad there, as well.

Danielle M. 
Clasificación:
5.0

Excellent staff. Very fast check in and out.

James K. 
Clasificación:
4.0

Overall it was a good experience besides a small mixup at time of dropping off, I was getting charged for an extra day but the team at uhaul fixed it and did not charge extra, they kept the original amount that I was quoted initially

Miguel D. 
Clasificación:
1.0

Truck had animal poop in it, had to clean it out myself. Truck was a backup because y'all fucked me out of a 26' truck.

SEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel D. 
Clasificación:
5.0

Nothing ......best customer service I ever had * * * * *

Leo J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isis T. 
Clasificación:
5.0

I was expecting the truck to be full of fuel but it was a quarter down so I went back to show them and they told me I all I had to do was to take a picture of it and then that would be my proof I didn't expect that and I hope it works

Dewey W. 
Clasificación:
4.0

I reserved a pickup truck online and when I went to get it they didn't have any I ended up using a van so I'm not a happy customer, this has never happened to me before and I've been using you for years. Then I left that van with more gas than I was supposed to and of course, I didn't get a discount for any of those 2 issues.

lourdes R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

great service

Louis G. 
Clasificación:
4.0

The starter kept getting stuck but I did tell them when I returned the truck. The staff was nice.

Alicia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique S. 
Clasificación:
2.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
4.0

I wish I could remember the name of the gentleman that helped me at the front desk. He was a larger guy with a beard if I remember correctly. Super nice guy, very friendly and professional. He helped me with getting everything set up and then when I returned taking everything back apart. It's people like this that Keeps me coming back to U-Haul.

BOBBY E. 
Clasificación:
3.0

The rental experience was quick and easy. However, I dropped my equipment after hours and was charged $20 for this "convenience". When I called the rental center I was told that this fee is detailed on the rental contract. After reviewing the contract I saw the information in regular type at the top of the page. (Tell me who reads a U-haul cargo trailer rental contract? I guess maybe I should have.) I did tell the general manager that I would possibly do a night drop. Just because you have a customer's credit card number and nondescript verbiage on the contract you charge extra for services required for the next rental. U-haul has lost me as a future customer over a $20 ridiculous charge. Your general managers need to thoroughly explain extra charges for after hours drop.

Ronnie S. 
Clasificación:
4.0

Invest in more parking spaces; too congested parking; sometimes customer unable to.retrieve their rental without being.blocked in

BRYAN M. 
Clasificación:
5.0

Staff was SO amazing , super knowledgeable & helpful. Made my experience easy. VERY satisfied!

Kaycie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virgina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

cecil G. 
Clasificación:
4.0

The customer service representative was courteous and patient. He explained and assessed my rental needs. He made the rental process less stressful and easy. Thanks , I will rent again from this store.

Kenneth G. 
Clasificación:
2.0

The truck was clean. The customer service was unacceptable. The person who check me out was friendly. The guy who checked me in was rude and he had a bad attitude.

Robert S. 
Clasificación:
1.0

Lower your rates.

Dave B. 
Clasificación:
5.0

Great assistance from your Representative

Cedric J. 
Clasificación:
5.0

Everything was great.

Gail M. 
Clasificación:
5.0

Buen servicio muchas Gracias

Daniel G. 
Clasificación:
1.0

The worst experience ever. Which cost my business to lose money. Because the website does nor full specify what is needed when rent or reserving center vehicles. Which cause delays not mention, being unable to check in online after multiple attempts. Never receiving a call back after 40+ minutes and the staff having computer issues when you enter the store front.

Venivea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Della B. 
Clasificación:
3.0

The employee was really bad dressed , never took eyeglasses off and was acting like he was rather drugged up or high !! Really bad customer service .

CARMEN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

The young lady that was there and young man were VERY HELPFUL! Great customer service!!

Eduvijen G. 
Clasificación:
5.0

The only thing was had sweep out and wipe up spill in floor. everything else was great.

Bryan I. 
Clasificación:
2.0

The same pictures you all require when turning in should be required when its picked up. Most of us don't know what to look for and when we opened the back there was trash and broken glass everywhere. A headlight was out and we hadn't noticed since we picked up in daylight and oil pressure was low. I've gotten uhauls here a while back and man has it changed. This was overlooked by employees.

Cindy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent service

Juan T. 
Clasificación:
5.0

Have a manual for the things you need to do before you drive the car or van I didn't pay attention that I have to take a picture of the mileage 🤔

Araceli R. 
Clasificación:
3.0

I never received my final receipt. When returned the guy grabbed the keys and never said a word. I know usually i drop it off and they send a receipt but that never happened. Otherwise it was good

Sharla M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andres C. 
No se han enviado comentarios para esta ubicación.

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