Customer Reviews for U-Haul of Northshore

1,880 reviews

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Have vans / panel trucks cleaned a little bit better between customers

CAROLYN E. 
Rating:
5.0

Customer did not leave a comment.

Arlexisia M. 
Rating:
5.0

Fast & Friendly people. Great Service !

debradixon D. 
Rating:
5.0

everything's good at I 10 East and Uvalde

JIM B. 
Rating:
4.0

Sydnee's customer service was great.

JEFFREY L. 
Rating:
3.0

You can start by retraining your employees with some people skills. I went to pick up Sunday morning and I was treated rude he basically raise his voice at me because I asked a question about an employee number in. and then he asked me lotta questions that had nothing to do with the rental, I told him the tire was really low and he said what do you want me to do about it you can go put air yourself or we can cancel the contract.I don't appreciate being treated that way I would've just walked out.

albert M. 
Rating:
3.0

Customer did not leave a comment.

LASHAE W. 
Rating:
5.0

Customer did not leave a comment.

LINDOMAR M. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

Returning was a nightmare with the after hour service. I was on hold 3 different times over 20 minutes was disconnected when someone finally answered I was on hold over an hour. I felt terrible leaving the trailer without knowing it was checked in yet but j couldn't wait around for 2 hours for someone to assist me. I have a rental that I'll be doing next month and just hope it goes well returning

Corina M. 
Rating:
5.0

Great customer service at this location

ANDRE G. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
1.0

The truck rode like a tractor 🚜, then someone broke into my car and son car. Worse Uhaul I ovation in Houston.

DARNIE G. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

ROLAND D. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO G. 
Rating:
5.0

Customer did not leave a comment.

TONI H. 
Rating:
5.0

Customer did not leave a comment.

Edson R. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

I had so many problems with getting a truck. The location pick up changed 4 times and have the messages with proof to back up my statement. I was charged more than what I was told. I'm not happy with U-Haul at all. Would not recommend or ever use this company in the future

Alma M. 
Rating:
5.0

The rep was very helpful, excellent customer service skills. Happy with the service he provided, good job.

GUADALUPE R. 
Rating:
5.0

Nothing everything was excellent. Sydnee Escot was excellent. She has excellent customer service skills and knew what she was doing.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Keana H. 
Rating:
5.0

Fast, friendly and extremely helpful service!

RICHARD M. 
Rating:
3.0

The checking in was no problem, the truck drove fine & the AC & radio worked fine. But inside the cab & inside the back of the truck where you load your belongings was infested with ants! I had to spray Raid everywhere. Upon checking the truck in on the app it kept rejecting my photo of the mileage & gas. I had to call roadside assistance for help because they'll charge you $20 for improperly checking in the truck. I would probably go to another location in the future

SHANNON J. 
Rating:
2.0

Customer did not leave a comment.

Kelli B. 
Rating:
2.0

Friendlier atmosphere would be nice. They just seem content to work their hours without any smiles. Customer service is everything. Everytime I reserved they did not have the equipment I needed. NEED TO WEAR THEIR MASKS.

Ricardo H. 
Rating:
5.0

your mileage rates are horrible/outrageous. I rented a cargo van for 19.99 only used for 3hrs to transport balloons to an event venue close by and was charged approximately $52. I only traveled from Galena Park to Pasadena but your mileage rate is extremely high. Don't plan on using U-Haul anymore. The staff at this location was professional though.

Daniel R. 
Rating:
5.0

Just please be more friendly and social with customers and will be great to have more smiley staff.

MUZA M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO L. 
Rating:
4.0

More friendly employees because the really seem unhappy at work But overall the truck was clean and I'm good condition

CORINE J. 
Rating:
1.0

The guy was awfully rude and the way he spoke to my husband was inappropriate. He shouldnt deal with customers if he takes out his frustration on them.

AUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

U-Haul Northshore is the best! The staff is helpful and the store looks good - and I LOVE the APP!!!

David G. 
Rating:
5.0

Customer did not leave a comment.

SHARON D. 
Rating:
1.0

The women who helped me was very rude and Uhaul was gone when I came for reservation

DIAMOND H. 
Rating:
5.0

Northshore is the best!

Doug G. 
Rating:
5.0

Very pleased with my transaction. Manager very nice!

Robert R. 
Rating:
1.0

I had a reservation for a truck and a trailer. I picked up the truck one day and picked up the trailer the next day, I was charged twice for the trailer without explanation and it took at least a week to refund my money after multiple calls to customer service because the location doesn't answer the phone.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

GAIL L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

No one indicated I had to check vehicle myself and that there would be a $20 service fee for dropping vehicle off early and putting keys in drop box. Called in and Ron helped out though. He waived the fee as he knew I had been there prior. Also he helped with refunding the $20

ARNULFO G. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

CHE Y. 
Rating:
5.0

Customer did not leave a comment.

RIGO H. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

The kid had headphones on the whole time and wasn't even slightly helpful. His boss seemed just as incompetent. It was a complete 180 from the Uhaul in Lafayette. Where the staff was helpful and seemed to actually care.

JOSEPH GLENN W. 
Rating:
5.0

Lady at the desk was very nice, explained everything in great detail, made the experience easy and will be back in the future.

Marcus J. 
Rating:
3.0

I had a reservation at 9am when I got there I was told it wasn't until 9:30 I had to wait till someone came back . The guy says the system Sometimes change the reservation which I was never aware of . No help !

KRISTAL C. 
Rating:
5.0

Customer did not leave a comment.

Olmer L. 
Rating:
5.0

Customer did not leave a comment.

Sydnee B. 
Rating:
2.0

Customer Service was poor at best. Will not return.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

ISAAC T. 
Rating:
1.0

MAKE SURE YOU HONOR RESERVATIONS!!! IM SO UPSET AND DISSATISFIED WITH MY RENTAL SERVICE.

MARY M. 
Rating:
5.0

Sydnee with two e's took care of me and got me in and out with the 20' truck. Thank you for everything and I definitely recommend this place for any moving needs.

YSHMAEL I. 
Rating:
5.0

Service was fast and easy.

ROBERT G. 
Rating:
3.0

Charged twice for a trailer. How do I get a credit

jose G. 
Rating:
3.0

Needs better customer service: the sales representative need to be more nice and professional

MERARI D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

Over charge me. Sent me to dangerous location for a pick up no one was there to help me had two K9's at the gate. Got a call back from scheduling late. Got a reduction in a 380.00 charge for rental over the phone didn't get it at the location for pick up. Truck ran loud and sluggish from Houston to Lonview,Tx.

JOHNNIE P. 
Rating:
5.0

Everything was expedited in a timely manner and excellent customer service.

LORETHA L. 
Rating:
5.0

Great customer service.

JOSE C. 
Rating:
5.0

A very professional team. They have great customer service! I will continue to use that location, recommend to family and friends.

EARLVIN J. 
Rating:
3.0

Cost for mileage was a bit high in my opinion. Also trucks could be more thoroughly cleaned. With COVID around the steering wheel felt a bit sticky and dirty.

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

Lonita W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Becky C. 
Rating:
1.0

There was an employee that obviously was late for work. He walked in with a headband around his wild hair with shades on. He didn't take the shades off when sat down to great the first customer. Rontrelle was very professional and worked as hard as he could with 3 customers prior to me getting to the counter. I was extremely excited to see Adrian on duty when we returned the unit. He is very professional. I didn't get the gentleman's name, but if he walked into a facility of mine to work like that and with those big circles in his ear. I would send him home. I am sure he didn't interview like that.

BERNADETTE S. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
1.0

Customer did not leave a comment.

Diamond W. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
1.0

The personal have a bad actitud

ZOILA M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Not to much coming to this location is almost like going to the corner store where you know the owner the worker. Down home place.

Victor E. 
Rating:
4.0

The location was ok, but Vehicle was bad.

CHRISTOPHER I. 
Rating:
4.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

Customer did not leave a comment.

Thelma G. 
Rating:
5.0

Quick and professional

Dolly K. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
1.0

Employee had no customer service skills- mumbled words and responded rudely when we asked about rental truck options, they came changing my online reservation to a later pickup which I could not do, and then once we had the truck and found out we needed to extend the rental no one would pickup the phone despite us calling every few hours. Would not use UHaul again.

HANNAH S. 
Rating:
4.0

I've been at this location before and have had great service.

MARTIN A. 
Rating:
3.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Abraham G. 
Rating:
5.0

Customer did not leave a comment.

Jamal G. 
Rating:
1.0

Will not ever use this location again. Workers was not friendly and made jokes about hitting my car with the equipment.

SEAN MCGRUDER L. 
Rating:
1.0

Rontrell Williams was great. He was polite. However, two other employees (Sebastian Rodriguez and another) there were very rude and confrontational with us when we were trying to understand the charges for the milage. I had to tell the Hispanic young man that they did not need to be rude or talk to us as if we were fools because I was not speaking to them disrespectful at all! The employee with blonde long hair would just look at us without deescalating the situation! Poor customer service!! No patients at all! Feel free to call me to give more details!

CHRISTIAN S. 
Rating:
3.0

Customer did not leave a comment.

J Lea S. 
Rating:
1.0

They assigned me a 20” truck that the mileage was not right and neither the fuel

DOUGLAS N. 
Rating:
1.0

Adrian is an a$$hole, with his attitude I wonder if that location is the worst location for rentals!

Pedro M. 
Rating:
3.0

The overall rental system for uhaul is atrocious. My reservation was changed three times a d the equipment was not available at one of the locations. What's the point of a reservation if the equipment is not there. I prepaid online and then had to pay again at the third location. They said i received a refund but i have not yet seen it. Overall the experience was horrible and i would not recommend uhaul to anyone.

Jimmie P. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Maybe have more people work when it gets busy

Lilly T. 
Rating:
1.0

This location and have accused us of stealing a haul rental and have no explanation. The claim to be missing the rental I returned. No one can help us with finding answers!!!!!!!

Laura M. 
Rating:
5.0

Customer did not leave a comment.

CRISTOBAL R. 
Rating:
5.0

Great Staff and Management. Very helpful

BRENT J. 
Rating:
5.0

The movers were great and got things done in a timely manner.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
No reviews have been submitted for this location.

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