Customer Reviews for U-Haul of Northshore

2,343 reviews

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Khoa Nguyen 
Rating:
5.0

Customer did not leave a comment.

Alfred Meza 
Rating:
5.0

Excellent service

jose cruz 
Rating:
4.0

Customer did not leave a comment.

candelario gonzalez 
Rating:
5.0

great customer service.

roger bustamante 
Rating:
4.0

Customer did not leave a comment.

EUGENE WARD 
Rating:
5.0

Sydnee Blackwell was great. Very friendly and helpful and got me in and out of there in no time.

Karen Klein 
Rating:
5.0

Customer did not leave a comment.

JESSE GASPAR 
Rating:
5.0

Customer did not leave a comment.

Deyan Mitchell 
Rating:
5.0

They was very helpful and patient with me great customer service

Ernie Rideaux 
Rating:
5.0

Customer did not leave a comment.

JILL PARKER 
Rating:
5.0

Same as me exelent

Abraham Moreira 
Rating:
5.0

We rent abunch for work, with that said the Northshore location is our favorite to deal with.

Kenneth Fisher 
Rating:
3.0

Customer did not leave a comment.

Blanca Vazquez-Sanchez 
Rating:
3.0

Associates can be a little friendlier.

simon gonzales 
Rating:
5.0

Everything went well great service

gerald ates 
Rating:
5.0

Customer did not leave a comment.

Anthony CLAY 
Rating:
5.0

Customer did not leave a comment.

Glenda Morris 
Rating:
5.0

Customer did not leave a comment.

Maria Perez 
Rating:
4.0

Customer did not leave a comment.

Jacob Smith 
Rating:
5.0

Customer did not leave a comment.

Kevin Washington 
Rating:
5.0

They’re doing a great job however there should had been a working radio but overall I rate u-haul a 10.

andrew gaston 
Rating:
5.0

Customer did not leave a comment.

edilvia sanchez 
Rating:
4.0

Seating for the customer

Kevin Robertson 
Rating:
1.0

I made reservation for a 26ft U-Haul about a week In advance. So on my pick up date which was Tuesday 1/30/24 around 6:15 I get a call from the location to confirm that I was coming and he also said he was just confirming because that location normally doesn’t do One-Way Trips. I told the representative that I was right up the street. Made it there in less than 5 minutes so me and my husband sit in the car because I was doing the pick up in my mobile app. We ended up going in the inside and the representative says you are here for the 26ft one way truck and I replied yes, after which he said let me see if this truck will start because thieves have been targeting our trucks. He comes back and say that one will not start. So now we left with a 4 bedroom 3 bathroom to move in a 20ft U-Haul. Said all this to say that me and my husband which this young man crank up and move the 26ft truck without any problems. I don’t know if he just didn’t want us to rent the truck due to the fact that it was a one way or what. But my point is that they knew we was coming to pick up the truck since early that morning why I didn’t get a call saying oh something is wrong the 26ft but we can see if another location has what you need. I won’t recommend this U-Haul location to my worse enemy.

Lakeisha Dupree 
Rating:
3.0

A bigger selection of equipment

Sidney Fletcher 
Rating:
4.0

Maybe staffing could improve, I waited 20 minutes in line

Allen Burnett 
Rating:
5.0

I like better this employee help me is really helpful and respectful he is not he’s phone and he have really good attitude

paula morales 
Rating:
1.0

The lady that took care of me was very rude to my husband, not polite at all

Jessica Villalva 
Rating:
5.0

Very friendly

alfonso salazar 
Rating:
5.0

Customer did not leave a comment.

corina miranda 
Rating:
4.0

Our pickup location had to be changed since the first location on Bandera St wasn’t open like they said they would be. The I-10 location changed our drop off location inadvertently I guess so drop off was not smooth for us

Adam White 
Rating:
5.0

Customer did not leave a comment.

tia slaughter 
Rating:
5.0

Customer did not leave a comment.

adriana rodriguez 
Rating:
5.0

Great custmer service from the entire team.

TRACY BULLOCK 
Rating:
1.0

Customer did not leave a comment.

Jermaine Linzer 
Rating:
5.0

Customer did not leave a comment.

gabriel zamora 
Rating:
5.0

Todo excelente

Abelardo Lopez 
Rating:
5.0

Customer did not leave a comment.

Alejandro Gonzales 
Rating:
5.0

Customer did not leave a comment.

terrence harland 
Rating:
5.0

Nothing great service!

ANGEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Raymond Williams 
Rating:
3.0

None

CHRISTOPHER JAMES 
Rating:
5.0

Nice customer service and availability of products.

ANTHONY YOUNG 
Rating:
5.0

Professional and efficient team.

Don Caruthers 
Rating:
5.0

Customer did not leave a comment.

ERIN TROTTER 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Banda 
Rating:
1.0

Customer did not leave a comment.

James Sumner 
Rating:
4.0

Price quoted on the phone needs to be honored. It's like a bait and switch program. Never heard of a rental tax either.. Employee could be more professional instead of having a it is what it is attitude..

miguel flores 
Rating:
5.0

Customer did not leave a comment.

David Newman 
Rating:
5.0

Good

CHE YEN 
Rating:
2.0

The car heated up because of no water.

Gokay Aygun 
Rating:
1.0

The general manager was very nonchalant, rude, and didn’t want to be at work. The truck had a leak in the corner and rain ruined my belongings. They are very lazy and did not perform a pre-inspection before letting me rent the truck. This was unacceptable!

JASMINE JORDAN 
Rating:
4.0

Service was good but vehicle was somewhat damaged the driver Door had a gap between the cab and door frame. That alot of air and wind noise. Also in the flyer and in the web site the measurements for the opening for the truck box said 7'3" = 87" that's why I went ahead and made the reservation because the height of my refrigerator that I bought was 80 inches. When I got to the place to pick up my fridges the opening was not big enough. I measured it and it was 6'2" = 74" which I was not able to use the rental. So I paid for a service I didn't use.

Jose Gamboa 
Rating:
5.0

Nothing, super helpful!

dayana torres 
Rating:
5.0

The gentleman that assisted me during my rental was professional and thorough. Renting was easy and all my questions were answered.

yesenia garcia 
Rating:
5.0

The young men at this location were very professional, friendly and kind. My experience was outstanding. Thank you.

Tina Tibsy 
Rating:
1.0

The man Adrian was so rude! He isn’t customer service friendly! He acted like he did it want to be bothered!

Tangela Hart 
Rating:
5.0

Very quick and friendly. I came out of the restroom and I was lookng for my son, he was sitting in the car , everything was done.

Glenn Collins 
Rating:
5.0

Customer did not leave a comment.

Cristian Romo 
Rating:
5.0

Customer did not leave a comment.

Richard Guillen 
Rating:
4.0

Customer did not leave a comment.

ARMANDO SANTIBANEZ-MONDRAGON 
Rating:
4.0

The truck was poorly maintained, had a problem with steering, the oil light kept coming on and going off and the headlights were very dim (even though I had them on bright). The last truck I rented was in much better shape and easy to steer. Yes I would recommend the location because the desk guy was very helpful but give the truck a test drive before you accept it.

Karen Beane 
Rating:
4.0

The truck was not fully well maintained and seem to lag when driving. When loaded down and empty it seemed to limit at like 50 mph.

Matthew Gumienny 
Rating:
5.0

Nothing! Everything went smoothly and as I expected

Deborah Bowers 
Rating:
1.0

Customer did not leave a comment.

Ria Walker 
Rating:
5.0

One of the tires was worn out and notified but clerk stated that it was good.

Jorge Hernandez 
Rating:
5.0

If the location cannot answer the phone, it should be identified that you will be transferred to the national reservations line or have an option to stay on hold for that location. I called this location and got transferred to the national reservations line and didn't know it until after in the conversation about what I needed.

John Livsey 
Rating:
5.0

Customer did not leave a comment.

Regina Ramirez 
Rating:
4.0

Customer did not leave a comment.

Paul Avalos 
Rating:
5.0

Customer did not leave a comment.

ERIC SALINAS 
Rating:
4.0

When I drop the truck there was no personal arrowed the place was closed but dropped the key on the over knight box soo that was good

Alvaro Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Angelica Henry 
Rating:
5.0

The clerk was very helpful. Help me find a location near me.

Terry Dugar 
Rating:
5.0

N/a

javier amaya 
Rating:
5.0

Customer did not leave a comment.

william ramirez 
Rating:
5.0

Customer did not leave a comment.

Johnny Wren 
Rating:
5.0

Customer did not leave a comment.

Gregory Brown 
Rating:
5.0

Customer did not leave a comment.

ALFREDO RAMIREZ 
Rating:
5.0

Looking forward to doing business with you in the future. Was a satisfied customer service and staff was great 👍.

Joyce Richard 
Rating:
3.0

IT WORKED OUT OK. IN THE END SENIOR MANAGMENT MADE IT RIGHT

MICHAEL STRICKER 
Rating:
5.0

The truck was terrible. The interior needs a major uplift, the floor in the back has a lot of dust or dirt that was left as well as the paint and wood coming off of the floor. The trucks brakes jerked. My worst experience ever with uhaul being that I’ma frequent customer

Jennifer Minor 
Rating:
4.0

Customer did not leave a comment.

Daniel Molton 
Rating:
3.0

Truck has a lot of issues, not sure if reported by prior users or not. Maybe better return inspection needed.

Joe Dally 
Rating:
3.0

Customer did not leave a comment.

Jupinia Estahbanati 
Rating:
4.0

Customer did not leave a comment.

Walter Brunk 
Rating:
4.0

Customer did not leave a comment.

Morgan Davis 
Rating:
2.0

It was raining and the person helping would not even come out and show me the truck. I finally found the truck got pretty wet in the rain only to find a engine light on. I requested another truck again no one showed me where the truck would be and got very wet again. Im all this location has trouble customer service.

Guadalupe Gasca JR 
Rating:
4.0

Customer did not leave a comment.

Sharon Tominovich 
Rating:
5.0

Customer did not leave a comment.

CHRISTY RENEAU 
Rating:
3.0

Quick and easy reservation

Kimberly Woodfork 
Rating:
5.0

Customer did not leave a comment.

Eddie Risinger 
Rating:
5.0

There's always room for improvement but i didn't see anything that needs to be changed this uhaul location i used was excellent

DERICK DODD 
Rating:
3.0

Customer did not leave a comment.

cathryn sparks 
Rating:
1.0

Never have a dolly ,there was a uhaul was literally part jammed in to my rental. That left dent. There was no gas at all. I barely made it to gas station after just picking up the truck. And the mileage when I got in the truck was way off. Not professional at all. Very disappointing.

Caffery Girard 
Rating:
5.0

Customer did not leave a comment.

johnavery griffin 
Rating:
5.0

Customer did not leave a comment.

Eric Garcia 
Rating:
5.0

Customer did not leave a comment.

stella odera 
Rating:
5.0

The system went down and the staff handled everything accordingly and professional despite one of the other customers being impatient they helped me and worked with me in timely manner I really enjoy my experience and I really appreciate the staff can’t remember who helped but overall great great staff

Theresa Bolar 
Rating:
5.0

Helpful representations.

Joseph Dumas 
No reviews have been submitted for this location.

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