Customer Reviews for U-Haul of Northshore

2,097 comentarios

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
3.0

It was installed with a lot of extra effort, it almost appeared to be the first hitch installed at this facility .

Buddy G. 
Clasificación:
5.0

Great customer service friendly & fast no complaints

Keysha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia V. 
Clasificación:
5.0

Very helpful

Joel P. 
Clasificación:
3.0

Nothing I just rented the truck for no reason when I found out I couldn't move what I needed but overall was good just wasted money.

Shakera W. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia H. 
Clasificación:
3.0

Customer service was sub par. Gentlemen who helped (what a joke) me was lacking customer service experience. Talked down to me the entire time. Total jackass. When I returned the trailer, the gentlemen saw me drive onto the lot. But waited for me to walk inside before getting out of his chair and walking outside. They must hate their jobs.

Greg D. 
Clasificación:
4.0

El cliente no dejó un comentario.

kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Della B. 
Clasificación:
5.0

Nothing, lovely people...

marco T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Rashida B. 
Clasificación:
5.0

Everything was great!!!

Shanetta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

daryl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Julia was so helpful and very knowledgeable of her job, even when the printer was down she managed to be professional and did an amazing job… Keep up the good work.❤️

Janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele W. 
Clasificación:
5.0

Great staff they stayed extra so that i can get my trailer installed

Bridal W. 
Clasificación:
5.0

It was very easy to make a reservation online, and the quote given was almost exact to what we spent!

Aubrey E. 
Clasificación:
2.0

My family rented a truck and I did also. It was nasty inside of the trucks not clean.

SHAMICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

yumisleymis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
5.0

Keep up the good work.

Richard O. 
Clasificación:
5.0

Adrian Galaviz Jr was very professional and courteous. He explained the process clearly, which made my first time using this service less nerve-racking. Thank you, Adrian, for your kindness and professionalism.

Alexander C. 
Clasificación:
4.0

Good staff / location. However, some equipment windows left open. Not fully clean inside vehicle. Damage visible on some trucks.

Thomas B. 
Clasificación:
3.0

My issue wasn't with the employees. They were fine, courteous and professional. I was NOT prepared for the nickel and diming that is entailed with renting a truck. A "$20.00" truck rental for a few hours wound up costing me $ roughly $90 when I factor in replacing your gasoline THEN being charged for each mile I drove. I will NEVER rent from you again and will recommend that none of my friends use your company either. After having dealt with you people once I can say once is ENOUGH and THANK GOD for Ryder and Enterprise. I gave you guys ONE shot and you fcuked it up. I'm DONE with you.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

Staff was very friendly and helpful

Terrah G. 
Clasificación:
5.0

Nothing at ALL.

CHARLES P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shervondalynn P. 
Clasificación:
5.0

The equipment horn is not working

Ademola O. 
Clasificación:
4.0

The AMOUNT CHARGED TO my Bank card iS INCORRECT. The hold on my account was $14-115. I drove 23 miles LESS than expected. Ergo, $16 should be subtracted. The amount charged to me is $203-204!

Leisl L. 
Clasificación:
4.0

have extra lights in the back area by the trailers.

Maria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
3.0

The dolly and moving blankets were not in the back of the U-Haul truck. I did not ask, but it was not told to me that U-Haul no longer have them in the truck. I had a general question regarding my rental, but the branch "Owner" could not provide an answer. He told me to contact the corporate office, which I did and it took a long time to get through. My rsvp was for the largest truck, but I received a call the morning of stating they were out at that location. They downsized the truck and issued a credit. The moving process was not easy and was time consuming because I had to make two trips instead of one. I appreciate the credit, but a future rental adjustment should be considered...especially for previous/frequent customers.

Erin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Omar G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raul G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin B. 
Clasificación:
5.0

Sydnee Escotto was friendly and made the rental experience pleasant. Great attitude

Pollyann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Gracias

Bradrick A. 
Clasificación:
3.0

I wanted a dolly but when I went to pick up the trailer I was told they didn't have any.

Debora K. 
Clasificación:
4.0

Have not received my receipt yet.

Irving H. 
Clasificación:
1.0

My car was broken into and no one working camera was there to catch the thief. I reported to the manager who in return said the camera wasn't working. I'll be filing a lawsuit on this property because it happened on their watch while I was conducting business with them.

Etimbuk I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEONGHEON C. 
Clasificación:
5.0

Everything was good

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

Why was I charged 50 extra if I fill the tank and return the truck intact and the Dane day

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Roll up door spring loaded cable (drum) was damaged

Brandon S. 
Clasificación:
5.0

Really helpful staff, I'm appreciative!

Corrie T. 
Clasificación:
5.0

Anthony was very friendly, helpful and knowledgeable. I would definitely recommend this location to friends.

Jaret A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena G. 
Clasificación:
5.0

The whole process was fairly quick and easy at the location. Only thing when i made my reservation, over the phone the first time. The person taking my information did not put my reservation in the computer so I actually did not have one. I called back the next day to change my pick up time and was told by the person that there was no reservation listed for me. She then made me a new reservation so everything work out. So, maybe a better way to verify the reservation is actually there before ending the call.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amini L. 
Clasificación:
3.0

To make another customer experience better, please ensure that the customer leave with the actual equipment that was rented. I requested to have a furniture dolly and it was not in the truck. I did not check the truck before leaving because the guy that was helping me asked me if i had also rented the furniture dolly and i replied yes so i just thought that they ensured that it was there. When i arrived to my destination to move, it was not there. Upon returning the truck i also mentioned it to the guy that checked me out and i was still charged for the dolly that I did not have. so i was still charged for this equipment that was missing. I also tried to call back to the store and was told that my wait to speak to someone would be 1 to 2 hours waiting on hold and I did not have that kind of time. I really would like a refund but i cant ever get to speak to a live person.

Rosalie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

Cigarette odor was pretty strong, maybe crack the windows down to air out the cabin.

Gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLAVIO C. 
Clasificación:
5.0

Nothing all is perfect

Jorge V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

The two gentlemen working the location made it easy to rent the equipment. They answered my questions and assisted in hooking up the trailer.

Jaime A. 
Clasificación:
1.0

There are criminal elements roaming about vandalizing customer's vehicles and the management has done nothing about it. For me, this past Saturday was the second experience.

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenzie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

isabelle M. 
Clasificación:
4.0

Professional and ease with drop off rentals

Ian D. 
Clasificación:
3.0

It was to much going on at the time when I went in to pick up my reserve U-Haul. But the lady that helped me name sydnee was great and very fast once I was seen.

Skye W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

Great crew. Friendly, humorous and professional. Definitely recommend

Curtis N. 
Clasificación:
4.0

Not the fault of the rental return location but rather U-Haul customer service - the company moved the pickup location by 15 miles and then charged me for going over 7 miles. It the company was able to maintain the reservation that was booked & paid at the requested location, there would not have been an overage. Also, if you charge for mileage overage - you should reimburse for gas overage.

Wilbert W. 
Clasificación:
1.0

The trailer wasn't connected properly by the Uhaul staff and it became disconnected while I was driving almost caused a major accident. This is just unsafe and negligent.

Amini L. 
Clasificación:
5.0

I didn't have to use the trailer after all and I wish I would have some type of reduced payment or credit.

BENJAMIN LEE F. 
Clasificación:
3.0

This is the second time renting this type of trailer. Both have been filthy. This last one had cans, bottles, Sheetrock, tile, etc the time before last was full of sand The attitudes are very bad there, as well.

Danielle M. 
Clasificación:
5.0

Excellent staff. Very fast check in and out.

James K. 
Clasificación:
4.0

Overall it was a good experience besides a small mixup at time of dropping off, I was getting charged for an extra day but the team at uhaul fixed it and did not charge extra, they kept the original amount that I was quoted initially

Miguel D. 
Clasificación:
1.0

Truck had animal poop in it, had to clean it out myself. Truck was a backup because y'all fucked me out of a 26' truck.

SEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel D. 
Clasificación:
5.0

Nothing ......best customer service I ever had * * * * *

Leo J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isis T. 
Clasificación:
5.0

I was expecting the truck to be full of fuel but it was a quarter down so I went back to show them and they told me I all I had to do was to take a picture of it and then that would be my proof I didn't expect that and I hope it works

Dewey W. 
Clasificación:
4.0

I reserved a pickup truck online and when I went to get it they didn't have any I ended up using a van so I'm not a happy customer, this has never happened to me before and I've been using you for years. Then I left that van with more gas than I was supposed to and of course, I didn't get a discount for any of those 2 issues.

lourdes R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

great service

Louis G. 
Clasificación:
4.0

The starter kept getting stuck but I did tell them when I returned the truck. The staff was nice.

Alicia J. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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  • Suministros de mudanza

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  • Enganches para remolque

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    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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