Customer Reviews for U-Haul of North Saint Petersburg

4,442 comentarios

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mason W. 
Clasificación:
5.0

Very helpful staff! Not much parking.

Wesley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
1.0

The employee couldn't even find my reservation and they didn't even have the size of trailer I had reserved. The trailer was not hooked up to my vehicle properly. The chains were dragging, and while on the interstate and we were pulled over due to the sparks they were throwing. One chain actually broke due to not being put in properly. Considering this is a Uhaul store, I expect the employee hooking up a trailer would know how to do it correctly so it is safe for a nearly 1,000 mile trip. I will never use this location again and I would not recommend it to any friends.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

Staff was super nice and got me out the door very promptly

Alex S. 
Clasificación:
1.0

How about not charging me for an entire extra day when I only returned the truck 2 hours late when the lot was FULL of other trucks.

Mackenzie S. 
Clasificación:
3.0

I requested 2 furniture dollies and only received one. That put us desperately behind schedule and cause store balls and stained muscles. Very unappreciative.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine K. 
Clasificación:
5.0

The lady running the counter, Ebony, was extremely busy and alone. She had two registers running at once and handled them amazingly. I have dubbed her "Wonder Woman" and she surely deserves some acknowledgment for her work ethic. Dont let her get away from your organization...she's a tremendous asset from my point of view. Great experience....wouldnt hesitate to use again. Gracias

Floyd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean R. 
Clasificación:
5.0

Your manager Ebony was fantastic

John S. 
Clasificación:
5.0

Everything was great start to finish. No problems what so ever

Kevin R. 
Clasificación:
5.0

Sean was great! Knowledgeable and efficient.

PHYLLIS K. 
Clasificación:
5.0

The service was fast and efficient. Thank you!

Angel P. 
Clasificación:
2.0

Have the employees get off their lazy ass and do their job and inspect he vehicle when it's returned, NOT when they feel like it and when the person returning it is there. Charging someone for not using equipment is stealing. Dolly wasn't used and still zip tied but I was charged for it.

Neal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

This location has always been very well run

Chad B. 
Clasificación:
4.0

Staffing is a problem for everyone. It did take a long time to get the vehicle, but the young lady was doing the best she could.

Anne F. 
Clasificación:
1.0

Terminate Ebony!!!!!! This manager allowed a wrecked 20” truck to leave her location. There were 2 different sized tires ( 1 of which was flat) on the drivers side back wheel well. I was appalled after realizing this and when returned back to the location she did nothing for me. Absolutely horrible ! Do not rent from this location at all.

Michelle J. 
Clasificación:
5.0

The customer service was great and The general manager is a badass! She was the only one there working three registers at once with more and more people walking in. I was in and out in 15 mins maybe less. Amazing job, keep up the good work.

Katrina I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN D. 
Clasificación:
4.0

the check out process on my phone was difficult to use. Was charged for gas, $9.00 yet feel like I more than filled to pre use level. Was not able to upload pictures at site, no wifi ???

Lori D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

Used these folks twice in a week. Vehicles were clean and the handoff coming and going was smooth. Good operation!

Nathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan W. 
Clasificación:
5.0

The staff was very kind and friendly. First uhaul experience, really could not complain about anything at all. Lovely people, keep up the great service!

Sandra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

thank i'll see you next week

Rosalyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
1.0

Overpriced then still charged me for gas when I filled it back to the correct line I was so busy I forgot to take a photo then online said I didn't have to pay for insurance but they made me one I got there he said I had no choice

Katya T. 
Clasificación:
5.0

Excellent, professional staff. Quick service. Competitive prices. Will use them again!

Anne H. 
Clasificación:
5.0

Our truck severely leaked from the roof damaging furniture, boxes full of household goods, and rugs.

david F. 
Clasificación:
5.0

I reserved a van and they gave me a 10 FT cargo van instead but I paid .69 cents not .99 that is the right thing to do thank you

Jim P. 
Clasificación:
5.0

Fast friendly and convenient location

stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

horace A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
2.0

I returned it with the same amount of fuel, when I arrived I was told to leave the key in the door and go. When picking it up the van was dirty inside and also had a used face mask left in the dash. I had to stand inline 45 mins. only one person working when I picked it up. When I received my receipt I was charged $11.40 for fuel, this is b.s. I'll think twice before renting from there again.

Terry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE W. 
Clasificación:
5.0

Personnel were great. But for whatever reason GPS maps had a hard time finding the location.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elliott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Brittany the customer service agent was very personable knowledgeable and really ran things well to ensure everybody was getting in and out quickly and their needs met. I was surprised at how clean everything was inside of the rental van. Everything worked properly and a great experience overall.

karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

Very friendly service from everyone

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordon D. 
Clasificación:
5.0

They were wonderful to work with Fast professional and very accommodating

Catherine G. 
Clasificación:
5.0

Very clean & efficient

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharen M. 
Clasificación:
4.0

I had reserved a 6x12 trailer a month in advance, reconfirmed the week I was to pick it up. When I arrived they were not sure they even had a trailer that size available, luckily they found one. Not sure the point in reserving if they are not going to make sure a trailer is available?

scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladislav S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaimie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry A. 
Clasificación:
2.0

Truck was not very clean, I reserved a trailer and truck and they confirmed and then when I got there they sent me with truck to another location for trailer then I had to return to the first location to get my car causing a major delay in loading and leaving town. Very frustrating!!

Tamara H. 
Clasificación:
3.0

I prepaid the truck and trailer on line - I picked up the truck at the St. Petersburg location and the trailer from the Clearwater, FL location. The Clearwater location charged me a second time for the trailer. I contacted the Clearwater location three times and was told that I would receive a refund. To date, I have not received a refund.

Virginia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ken N. 
Clasificación:
5.0

Your online rental page needs some work. We actually rented from the business across the street from UHaul North. The web site kept sending me there, and UHaul North only showed rentals pick-ups available at midnite to 4AM. So we went with Bamboo Caribbean Gardens. When we arrived they did not have a vehicle, so we went across the street. There were not any rentals available for our 11am pickup, but we got lucky with an unexpected van return while we were there. The manager, Ebony, went out of her way too take care of us. All in all everything worked out and we returned the van early after accomplishing our move. Ebony's knowledge of your system, efficiency and professionalism saved the day for UHaul and for us!! Thank you.

Steve K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

August D. 
Clasificación:
5.0

pleasant and helpful team, did not have the equipment that I reserved, but the smaller trailer worked out fine.

Jeff F. 
Clasificación:
5.0

Team Members greeted me as I walked into the store. They were friendly and courteous. Assisted me in renting my cargo trailer with ease. Explained their renters insurance and the benefits. This information confirmed what my car insurance provider told me. They offered products that would make our move safer and efficient. As a result we rented 6 moving blankets, purchased a lock, amd straps. Gracias.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

I will highly recommend this service to everyone.

Veronica M. 
Clasificación:
5.0

Brittany was outstanding, I was in-out 10 min tops. thanks for the great service.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy P. 
Clasificación:
5.0

The office is managed and run well. Excellent quality of service throughout the entire process. They have a great team that worked together seamlessly.

Douglas G. 
Clasificación:
5.0

My rep shanon was amazing!!!

AHMED H. 
Clasificación:
5.0

Nothing! Customer service was super. I've been in customer service for 45 years and was happy to see such service. Ebony seemed like it was here business! Not just an employee

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
5.0

After making a long move like that, you just want to be done! The turn-in process was super easy and quick. The staff were also very helpful and friendly. -------- The directions on loading the trailer were very helpful and following them gave us a smooth ride the whole way. We were surprised at how easy it was to tow with a full load.

ken E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

N/C

stephanie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

doreen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann O. 
Clasificación:
1.0

This location had terrible reviews on google, but on the uhaul website had great reviews, so we decided to choose this location. When we got our truck the tire pressure was low (so low you could visibly see the tire flatter than the rest). I did not received any of the items I put in my order (furniture Dollie's and mattress cover), and when I called to ask why, I was told it just depends if they have it. We chose uhaul over Penske for this exact reason. I then had to go to multiple stores to find them myself. When I called this location to ask if I could bring the truck back later than 4:30, since I wasted so much time look for the dolly's I was told I'd be changed additional. Overall, extremely upset with this whole transaction. In September I went to a location on walsingham and everything was perfect.

Jacob T. 
Clasificación:
5.0

El cliente no dejó un comentario.

millie K. 
Clasificación:
4.0

Professional & Friendly Staff + easy check-out & check-in.

Steven P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lena K. 
Clasificación:
2.0

The pick up guy was good drop-off complete crap told me everything was good then 5 min after I leave I get an additional exact dollar amount for an additional day then they tell me it's almost 50 bucks for 1 line of fuel.... but couldn't tell me that when I was there? Which was totally bull shit because it took me 2 time at the pump.to get it exactly where we picked it up which was 4 miles away from where I reserved it by the way! And of it was true why was it not said before I left. Need a truck to move Tampa house next week and we will NOT be using uhaul ever again.

MADISON B. 
Clasificación:
5.0

Amazing location and VERY friendly! Definitely will use them again.

Lisa D. 
Clasificación:
5.0

Great rental experience. Friendly staff, clean, well equipped vehicle.

kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

Very friendly and informative

Joseph V. 
Clasificación:
5.0

Would highly recommend...... Very good!!!!!

Patricia W.  |  Overall Experience 
Clasificación:
4.0

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.

Dawn B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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