Customer Reviews for U-Haul of North Miami

2,508 comentarios

12865 NW 7th Ave   North Miami, FL 33168
(@ 129th St Nw)

(305) 685-8316

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 685-8316

12865 NW 7th Ave
North Miami, FL 33168
(@ 129th St Nw)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Awesome Customer Service

Laurice J. 
Clasificación:
1.0

My husband and I was discriminate by the employees I was translating to my husband in Spanish than we're ignore and they was complaining cause customers was walking in. The truck was not clean I went inside of the store and claim the truck was dirty with bottles of water, the seat splash with drinks, smell of cigarette and garbage on the dashboard. The guy came inside the truck wrap the garbage and just drop on the floor and walk away also I did a complaint that someone used on of the equipments. I have no choice cause the one that I reserved I heard them said they gave it to someone. The service was established on the October 13. They treat me with no customer service professionalism. So sad I've been a customer since 2008.

Genaira M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zayda A. 
Clasificación:
5.0

Service at the location was great, The U-Haul App is terrible.

Jose R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ardell H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Grant B. 
Clasificación:
1.0

First thing I came in the morning at 7:00am to rent my truck I had a reservation on for almost 3 days prior. When I walked in they must have misplaced the keys and couldn't find them. Instead of letting me know this they decided to just make me worried by telling me they were going to get me another truck with out an explanation. When they finally found the keys 30 minutes later they gave me a really dirty truck with only a quarter tank of gas. I mentioned this to them and they ignored me. When I returned the truck they changed me as if the truck was a quarter tank short. They were not friendly and very unprofessional. I would rather pay $100 a day any Place else than at that UHaul location. I asked them why they they didn't set up a hose and brush in the front to clean the trucks and they told me they just did have the time to clean them. You should train the manager to be a little more friendly and professional.

Rodolfo V. 
Clasificación:
5.0

So far everything is ok.

Patricia B. 
Clasificación:
5.0

Your employee Gibson was great to work with.

Kent B. 
Clasificación:
1.0

Please contact me for further details

Ohad K. 
Clasificación:
4.0

Agents need to be more attentive and control the flow. Agents appeared disorganised and overwhelmed. Poor signage adds to the client confusion. Organisational work flows for this store location needs to be revisited.

Duane J. 
Clasificación:
1.0

I was like to by customer service rep about a 50 customers Curtis due to the 4 hours hold and the hanging up of phone an no key left . U-Haul is getting very bad for a company they lying to customer

Trevece R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

Nothing to comment They are very friendly

Gloria C. 
Clasificación:
1.0

Close that location so no one else's time is wasted.

Samantha T. 
Clasificación:
5.0

Good customer service and awesome equipment

Laurice J. 
Clasificación:
1.0

The general manager jean charged me $10 for a dolly that his employee forgot to give me. His employee took ownership and told him he forgot and he still charged me. That's not cool

Lilas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel V. 
Clasificación:
1.0

Overcharged for no reason

Anton V. 
Clasificación:
1.0

I'm not one to write bad reviews or linger on subpar customer experience, but today's experience was horrifying. Upon arrival, the staff at the desk was eating lunch with her bare fingers and while still covered in chicken and sauce, handled my credit card and drivers license. Second, I opted to refuse additional coverage but was told that - despite it being an option on screen - I could not rent a car without OPTIONAL coverage. I've never heard this before. Last, the van had an infestation of roaches. I would appreciate a call from corporate to discuss this matter in further detail.

Maxwell S. 
Clasificación:
4.0

Terrific and helodul staff - but truxk was broken (brakes failing), what I reserved unavailable (i was forced to use a Huge truck, rather than what I'd reserved) and couldn't even return boxes I had previously purchased I will explore other options next time rather than using uHaul

Daniel K. 
Clasificación:
2.0

Update info on system. It shows this location as having storage but it isn't. Also they charged me a 'coverage' fee which wasn't clear at all to me

Ursula G. 
Clasificación:
1.0

The 10 foot truck I rented was not available, had to go with cargo van which required two trips instead on one

Adam B. 
Clasificación:
1.0

They don't explain the exactly how much it is a day they have you thing you paying 19 and you dont

Shavondra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKI S. 
Clasificación:
2.0

We rented a carvan , as soon as we got on the highway.. we encounter a flat tire it been had a nail also no gas on the Carvan horrible customer service so displeased

Gracia R. 
Clasificación:
5.0

Very good

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurice J. 
Clasificación:
4.0

No comment at this Time however this location deserves an Ak+ for their effort to find me a rental truck I will be coming back to this location if I recommend anyone it will be this location only

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland D. 
Clasificación:
5.0

I was very satisfied with my experience…

Marie B. 
Clasificación:
2.0

The "Neighborhood Dealer" who I had my initial reservation set with was walled off with no access to a human, no signage, only an old rusty, broken U-Haul car dolly resting outside the gated wall at the edge of the roadway. I called from outside the locked compound and was informed that there was no trailer there and he was going to text me a link where I could pick up the trailer. I contacted the link which was another"Neighborhood U-Haul Dealer" a few miles away only to be informed that they too had no trailer for me. I texted the first guy back and said " Hey, don't you think you should at least check available inventory before you send a U-Haul customer across town in hell hole, war zone Miami for nothing?" I then called 800 go U-Haul, waited 28 minutes for a human to accidentally disconnect me while trying to transfer my call to more local U-Haul person to find a trailer for me. Called back, waited on hold for 37 minutes for the next human. I ended up going almost to Ft Lauderdale to get the trailer. The guys there were nice but, overloaded and couldn't take time to fix a simple broken wire on my vehicle's trailer light plug. I'm an old guy and remember when U-Haul handled trailer lights and even installed hitches. They wouldn't let me leave with the trailer with the lights not working so I left, found an auto parts place, connected the one wire myself. Back to get the trailer, back to Miami to get loaded. Total runaround cost me over 4 hours delay.

john B. 
Clasificación:
5.0

Please check status of your vehicle. Truck was difficult to reverse (appears to be transmission related).

Jerry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

I believe that the only thing you could try to work on is to facilitate customers to park their car when they come to rent a truck. After that, I think that you are the best.

Ilioney T. 
Clasificación:
1.0

Battery on truck died on us three times. Had to call several times to get someone to answer and they were unapologetic and quite unhelpful. Paid for dolly and never received one. Seatbelt on truck was broken as well. Truck was given to us on almost empty gas.

Alexandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENIS L. 
Clasificación:
5.0

Guys working there are great but need help, to much work for 2 people in the morning, but they handled it.

JEROME P. 
Clasificación:
1.0

to say the lease this was a very bad experience. the truck we rented was dirty & then we were blamed for not being returned spotless clean. it was never inspected when it was turn into Us. at the end of the day U-haul charged our credit card because we came back 40 mnts late past a time put into rental agreement when they never specified such charged will be asses to the rental for extra mnts on same day when we still have 2 hours before they close location they forcibly charge the credit card after a long argument supervisor not manager was on location to assist. nor was available next day to take care of claimed. we call customer services at 1 800 go ahual and we where 3 hrs on hold in 3 occasions whit out any result . finally claimed/dispute was open with out credit card to reverse and dispute charges. this was a very bad services.

BISMARK N. 
Clasificación:
5.0

Excellent service the team at this location was phenomenal

Maritza R. 
Clasificación:
2.0

They claimed I didn't return the vehicle with the amount of gas I left with. Which is incorrect when I left the Store the vehicle I was using had 1/2 tank of gas. Upon returning I made sure to refill the vehicle back half way. I won't be using this service again.

Darrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Very Helpful and knowledgeable staff- We received immediate help for both the pick up and drop off.

Nilsa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yahaira B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
1.0

Horrible experience. First location didn't have my reservation, had to go to another location. Truck was dirty, over heated, ac shut down and transmission was rough. Spoke to GM, he was rude and pulled the race card on me, saying he didn't understand because "he's black".

Jean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurice J. 
Clasificación:
3.0

The employee was trying to tell me that my gas was lower than what it was supposed to be at. How did he know? By eyeballing it! Charged me extra because apparently he's the expert. N how are customers supposed to eyeball this and be right? There was no clear demarcation for a 1/4 filled tank. Why couldn't uhaul fill up the tank and make everyone's life easier?

Madona J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelt J. 
Clasificación:
3.0

Customer service was extremely challenging with the attendant who processed my order. Certainly, she was particularly rude and obnoxious. Though the rest of the staff was cordial. This specific young lady was argumentative and blatantly disrespectful with her nasty attitude. I provided my Apple Master card which I have used for previous transaction with Uhaul (July 19,2021), she examined the card to ask me what kind of card is this and stated we don't take this kind of card. Her tone and her ignorant demeanor was logically inept and unconvincing. She alerted me of her positional experience in an attempt to validate her unsubstantiated arrogance. In fact, I can careless how long she worked there as proof that she knows what she's doing. Her attitude and her rudeness were blatantly noticeable to other staff members and other customers alike. This young lady is definitely not fit to work with customers or human beings at all. She is a an ailment to customer service and I would not frequent an establishment with her in the front office. Notably, my summative experience was rendered better with the attendants who received the vehicle. As a matter of fact, the young man and the young lady whom closed out my order were complete contrast of the previous young lady. The young man addressed the issue with the truck and offered alternatives i.e. cleaning fee or clean up the truck a little better. He was kind and customer service friendly. Upon my return following rinsing out the truck, the other young lady receiving the truck was super friendly and thanked me for my service. Overall, my customer service was marked by this super rude attendant, nonetheless the other two attendants were gifted in kindness and service to perhaps recover my service in the future.

EMMANESSEAU L. 
Clasificación:
1.0

More customer service and when someone reserve a car try to keep it or call the customer before give it away to confirm if they come in or not and the price that I book online it's two different price in the store

Claudel L. 
Clasificación:
1.0

Make sure the truck you are giving to the customer is properly working. The A/C was out and one of the agents had the nerve to say “ oh it just needs a few minutes to charge up” I said that's a closed system if it doesn't come on then it's an issue! They stated they didn't have any other 10' truck so I had to take a cargo van. They added the insurance to my tab and stated “ I had to have it, it's not optional, however that not what it says inside the pamphlet that I received indicating it was optional as long as it was a cargo unit. In which the van clearly states cargo!

Clifton J. 
Clasificación:
5.0

Juan A. 
Clasificación:
3.0

Improve your customer services. Everytime you call the 800 number or local store, wait times of over 30 minutes are unacceptable.

Luis C. 
Clasificación:
3.0

The young lady who took my information for the rental contract is new but her customer service skills are lot very good. She does not hear the information very well and enters it in incorrectly. She sits and just eats at the desk. Her Comprehension is not very good

Willie F. 
Clasificación:
5.0

Staff was friendly and courteous!!

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovely A. 
Clasificación:
1.0

forklift was down for about a month. was told twice that they couldn't give me access to my ubox due to the forklift. tried to rent a van here and was told day of rental that no van was available. not enough staff. just a poor experience.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

pierline B. 
Clasificación:
5.0

Thank you uhaul company's we gave me good job thanks again

SAINT HELENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
2.0

the first location I went to the girl was a bucket of smashed assholes. the worst person I've encountered in any business transaction. she lacked all and any customer service skills, interpersonal skills, intelligence, and zero empathy. The location was Compass Self storage in Miami. 200 NW 79th st. have a good day.

christopher L. 
Clasificación:
1.0

The mirror broke off while shutting the passenger side door on the first day. The mirror itself was not damaged on the back or the glass broken, the whole thing just fell to the ground while the passenger exited the vehicle. While trying to explain this to the manager I was simply told “ no the mirror fell off when you hit something “ and was not believed that the mirror joint was obviously in poor condition to start with.

Megan R. 
Clasificación:
5.0

Checked in with a line behind us. Also only 1 person working at this location. However, he was totally focused on getting us processed and on our way. He checked us in quickly, efficiently and completely. We were very pleased with the final outcome of our very long drive.

steven P. 
Clasificación:
1.0

Shitty customer service. Truck has no gas. I rented a truck only to being told IT IS NOT AVILABLE. I guess this whole franchise needs a revamp. speaking of unprofessionalism, guys are munching on a bowl of KFC chicken whole customers wait (lol). I can't make this up. 🤣

ferdinand S. 
Clasificación:
5.0

Great Customer service

Manfredo M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zoraestela D. 
Clasificación:
5.0

The truck was shaking thee entire using of transport. Each light was one and I also told a representative who did nothing about it. Overall bad truck experience would not recommend wish I can be reimbursed!

Lacole G. 
Clasificación:
1.0

the General Manager was very Rude the Truck he gave me with no A/C he told me that not his concern i need to contacted 1800 uhual when I ask for discount he did not even answer the truck was making loud noise as well

Marie Victoire J. 
Clasificación:
1.0

Second time I make a reservation and the requested truck is not available. The change does not come with a rate adjustment for the original reservation. General manager not understanding. Always long waiting period to get a truck. When finally completing the paperwork the rep either had to help the person next to them or requests help to do a simple checkout because lack of knowledge of system. I rent multiple times a year, but highly considering going to another location.

Ivan R. 
Clasificación:
5.0

Friendly agents

Carlos H. 
Clasificación:
5.0

Great service, thanks!

Jessica Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamila C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judnson P. 
Clasificación:
1.0

Very poor customer service at the front desk. The service representative wasn't very helpful, he left me at the counter to go chat with his friends outside. The other representative told me that the vehicle will not work even after I explained that they had the wrong vehicle in the system.

ANDRE C. 
Clasificación:
1.0

911 was called...I along with my partner were threatened with heavy violence at the front desk and had to call the police. We were told we would be harmed and left laying if we didn't comply with parking the truck. In which had a poor mirror.

Nathan Q. 
Clasificación:
3.0

Manager at this location is completely rude. The van I was given did not have the same mileage as the Equipment Contract. The van's odometer showed 19,409 but my Equipment Contract stated 18,458, a discrepancy of 951 miles! Before even moving the van, I immediately alerted the attendant and both of us attempted to update the mileage to match the odometer from within the “Verify Your Equipment” link sent via text. When we selected the field, deleted the incorrect mileage, entered the correct mileage and then pressed continue; we received an error message stating “Mileage cannot be adjusted please see a customer service representative.” I even took a screenshot of this error message since U-Haul charges per mile. I also took pictures of the Equipment Contract beside the Odometer. The attendant wrote on my Equipment Contract the actual mileage when I picked up the van and placed his name beside the correct hand written mileage. I was assured I would not be charged for the discrepancy so I took the van and returned it the next day. Thankfully, the same attendant was working when I returned the van. While he was checking in the van, he was experiencing issues since the mileage wasn't correct. I only drove the van 24 miles but the system still had a 951 mile discrepancy. He brought this to the attention of the Manager and I overheard the Manager state that it was the customer's fault for not knowing how to enter the correct mileage online at pick up. According to the Manager, I should have corrected the mileage from within the link sent to me. Since I had the screenshot, I walked over to the Manager and attempted to show him the error message I received. I also stated that we tried his recommendation at pick up but the system wouldn't allow us to change the mileage. The Manager acted as though I was bothering him, did not stop fixing a shelf and not once did he even look me in the eyes. However, he did refuse to look at the screenshot on my phone. With a horrible and unprofessional attitude, he just kept telling me that this was my fault because I did not know how to enter the mileage. I tried many times to show the Manager the screenshot but he refused to even look. The funny thing about your Manager's statement is that I am a Director of Information Technology and my degree is in Computer Information Systems. But yet, according to your Manager, this mileage discrepancy is my fault since I did not know how to properly enter the mileage into a U-Haul text field and submit it. Clearly I'm not happy with this service. The attendant was nice and helpful but your Manager is not Manager Material. There is obviously an issue with this van. Thankfully, I wasn't charged for the 951 mile discrepancy but this whole situation was avoidable. Plus, you never blame the customer that alerted you of the issue for causing the issue. I can't place 951 miles on a van within 5 minutes of picking it up and without even leaving your parking lot. U-Haul seriously needs to work with this Manager. This experience will have me looking at Budget or another competitor the next time.

Joshua M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzann M. 
Clasificación:
1.0

Customer service representatives were inexperienced and not trained properly. They would not move the trailer to a spot where we can easily pull out of the lot without having to make 30 turns. The trailer ramp was never secured and opened up right as i got on the highway. The person that helped up was not much help and was distracted with there cellphone the entire time i was there. During the rental they asked we physically pull the trailer into a parking space (a job that employees should be doing not me)

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

silvia B. 
Clasificación:
1.0

I rented a truck, and the paper stated that the tank was 1/2 full; when I got inside, the take was at a 1/4 full. I brought it to the attention of the person I rented it from. He advised me to take a picture and send it through an app, which shouldn't be my responsibility! When I returned it I I informed the lady what occurred, and she stated that there isn't anything she could do about it because it's my responsibility to send it through the app. Again I should. I have to do that. Very disappointed in the poor service! I will never rent a Uhaul again and will make sure to post a review on Yelp, all social media I have!

Erik C. 
Clasificación:
5.0

El cliente no dejó un comentario.

raquel P. 
Clasificación:
1.0

Better staff. poor service. Sick staff sneezing & coughing might need to check that place out for COVID & check truck to make sure equipment are in place before accusing customer & charging something that was never there

Gervais O. 
Clasificación:
2.0

It would have been nice to know ahead of time that the CDW charge would be included. The van was also in need of an oil change. And it would be nice to have transparency around toll roads in the future. I tried to add the van to my SunPass account but it wouldn't let me because the van was already registered to another SunPass transponder.

Geneva H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice M. 
Clasificación:
4.0

El cliente no dejó un comentario.

German J. 
Clasificación:
5.0

The Equipment lining in the truck 🚚 needs to be fixed

Natassia E. 
Clasificación:
5.0

Continue to take care of your employee so that they will continue to take care of the customers and the customers will always return and recommend the location to others.

Patrick P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie P. 
Clasificación:
3.0

I found the staff at the counter to be not welcoming, and not paying attention, speaking toother people while « attending » me. I have been charged twice, and have no idea why…

Philippe A. 
Clasificación:
5.0

The young man (forgot his name. I had been moving for 2 days. 63 yrs old, doing a lot of the work myself and working on my job every day. With very lil sleep, tired and sore. I walked in he was slumped down in the chair, with what sounded like a personal call. Just looking at me talking on the phone for about 2 mins. No be right with me, give me a min, please have a seat, nothing. Another employee man walked in from the back, no hello, may I help you, nothing. Looked around went back in the back. After that everything went smoothly. Speedy service. Welcoming needs lots of work.

Joyce M. 
Clasificación:
5.0

Excellent services

Audrey H. 
Clasificación:
5.0

Excellent customer service provided by Jean.

Alcives A. 
Clasificación:
5.0

Very nice customer service. Always willing to help.

luis P. 
No se han enviado comentarios para esta ubicación.

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