Customer Reviews for U-Haul of North Miami

2,765 comentarios

12865 NW 7th Ave   North Miami, FL 33168
(@ 129th St Nw)

(305) 685-8316

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 685-8316

12865 NW 7th Ave
North Miami, FL 33168
(@ 129th St Nw)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
1.0

Igual changed three times my location. Even that date I supposed that I will have the truck in a location, however it wasn't. Then in the new location for the fast decreased from 3/4 to 1/2 I was charge with 85 dollars. I thought this company will be more professional. I was wrong

Yadian G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Fredi M. 
Clasificación:
5.0

Very satisfied with this location is always clean always great service the workers have a great personality still willing to help and extend the service and everywhere it is needed I'm very pleased to use this location at all times that I recommend customers and friends to this location

Lindsey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX C. 
Clasificación:
5.0

Super polite staff.

Roger R. 
Clasificación:
2.0

Good service for repeat customer

Sandra C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Garline B. 
Clasificación:
1.0

Worst Hustlers in the world, would never go back. Fucking joke of a place.

Guy P. 
Clasificación:
1.0

Rep did not explain after hours info on how to log in to the app , and also left a laptop in the truck and no one returns or inform about the laptop , managers Jean is very rude lack of commutation ,

Marie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAISE E. 
Clasificación:
1.0

Over charge for a van. Stated $49 but swipe $59 than You continue too swipe my card. Stating one price but another come up. Next day$21 continue swiping my card. Horrible I will never tell anyone too come here. Thank God it was a prepaid card. Swipe until it's a zero balance. CROOKED BUSINESS YOU GET A " F"

Charisse S. 
Clasificación:
1.0

I was charged for damages that existed prior to my rental. The manager did not provide pictures that the damage did not exist prior to my rental. I am in dispute.

Nichole L. 
Clasificación:
5.0

The gentleman Matthew is a great guy.need more like him.good communicate and personally and friendly keep up the good work

Roger D. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip H. 
Clasificación:
1.0

There was one nice gentlemen that went above and beyond to help me. The young lady and the other gentlemen was of no good assistance at all. The young lady even added insurance to my reservation without my permission. I was also charged an extra day for extending the rental for 30 minutes!! I was charged $92 for a rental truck I literally had for 2 hours and drove 9 miles!! This is absurd.

Leah G. 
Clasificación:
1.0

I have never experienced getting treaten like this .

Sheldon A. 
Clasificación:
4.0

Everyone was great at time of rental

Artis P. 
Clasificación:
5.0

We use this location exclusively for trucks when we need them. The ordering process is easy, trucks are always ready. This one was missing the dolly, but we didn't need it.

HERNANDO E. 
Clasificación:
3.0

The first uhaul tire had a slow leak, so they switched the truck which had cat hair all over the passenger seat. They didn't have a vacuum to get all the hair off and the agent suggested to put a towel over the seat.

arnesia G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tippie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARINA I. 
Clasificación:
5.0

The customer service it's was extremely excellent

maritza O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey Z. 
Clasificación:
1.0

They are not professional at all and over charged me for my uhaul they said I never returned the truck at all when I did the check out online and showed proof.

JERRY G. 
Clasificación:
5.0

Extraordinario servicio al cliente 

monique C. 
Clasificación:
1.0

The worst stressful experience in moving process. The Trucks are old rusted and damaged Customer service employees are horrible they do the bare minimum I would not recommend this location to anyone it is very poor

Anastasia S. 
Clasificación:
1.0

Check the truck before give... pads where not there.

Richard D. 
Clasificación:
4.0

To make Sure that the Air conditioner is working in the trucks

Veronica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

yitzchok S. 
Clasificación:
1.0

Bad Customer Service and 26” Truck I rented engine light was on drove as if the engine was going out

Keisha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tykesha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kinte H. 
Clasificación:
5.0

Every time I have ever rented from this facility the employees are always very helpful and courteous.

Philippa Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Rental experience went well

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
1.0

El cliente no dejó un comentario.

carla A. 
Clasificación:
5.0

I found the site very clean

Sonia C. 
Clasificación:
5.0

This will be my go-to location for my future U-haul rentals

Vicky R. 
Clasificación:
5.0

Rented a motorcycle trailer, tires were badly worn, could not get them to replace them. It was a stressful trip constantly worrying about tire blowout!

Fataab A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LeAndra F. 
Clasificación:
1.0

Poot customer service - new rates are tricky

Roberto O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ammoura I. 
Clasificación:
2.0

Be more transparent, crews need more training how to deal with customers, charge for 2 days rental when I only have the truck for less than 3 hours. Jean the manager and Sandra are great

Brahms J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renier S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
1.0

Bertram and Jean are both dishonest employees. I drove 10 miles in a truck filled it with gas - put $10 dollars or gas and they charged me fees for gas. They put 2 days and 2 charges for rental insurance and for rental for one day of rental truck. Never been treated with so much dishonesty and disrespect. Police needed to be called onsite to obtain a copy of my contract which was incorrect. I would like a call back from a manager in corporate headquarters to discuss the situation in further detail. Teléfono: 786-547-4644

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soyica M. 
Clasificación:
5.0

Nothing, they were flawless! 👍🏾👍🏾

vincent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
2.0

Idk his name but he was rude and acted like we were dumb.

Jocelyn S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Waquel J. 
Clasificación:
3.0

Two things bother me: First, the assistand force me to buy an Insurance, that was new for me because on the last U-haul I rent I didn't have to. @nd, the Mr that receive the truck was not easygoing at all.

Cristian M. 
Clasificación:
5.0

Jean and the crew great customer service

Regina B. 
Clasificación:
4.0

To check mileage before renting equipment although it was off by a little I just felt I should not have had to check it and it wasn't current I was in a rush and should've bought it to there attention other than that I had no issue with service

Sibyl A. 
Clasificación:
5.0

EXCELLENT to All the ladies working at this store branch 👏👏🤷‍♂️

FERNANDO K. 
Clasificación:
1.0

This location should be closed down and the GM Jeanwilkens needs to go back to customer service 101 school. He was absolutely zero help when the lock box combo would not open when trying to pick up a truck with ride share. Don't use this service at this location.

Thomas B. 
Clasificación:
5.0

Great job and they were also very professional!!

Evan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

keyon J. 
Clasificación:
3.0

The staff does not explain anything in regards to previous damage to the truck so you have to figure out this,also they do not explain where to return the vehicle,There are no sign ,They know because they work there, but they need a better attitude !

Martin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
1.0

Arrived 15 minutes late. They said the brake lights weren't working and they had a guy bringing another trailer back from another location. They said 10 minutes. 45 minutes later it finally came. I had done the check-in the previous night with my license and paid in full. He wasted more of my time doing it all again. Poor service.

Christopher V. 
Clasificación:
4.0

Matthew was pleasant and professional. Make sure we understood and were aware of all necessary instructions. Arrived early. Vehicle was ready and waiting. Would definitely recommend this location.

VictoryWendell T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATALIA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
1.0

Most times I rent from this location I am overcharged. The equipment is usually clean but they all run raggedy and burns excessive fuel.

Walter L. 
Clasificación:
5.0

The vehicle, a van, got terrible gas mileage, Less than 9 miles a gallon. Your 79 cents a mile plus 51 cents a mile for gas makes a $19.95 rental a bad deal.

Allen C. 
Clasificación:
1.0

Was charged for a dolly and didn't receive it. came to return 10 minutes late and was charged two extra days

Skyia P. 
Clasificación:
4.0

There was a dispute regarding the mileage on vehicle return. Had to put more gas in vehicle because the instrument used to determine mileage was inaccurate. I ended up paying to almost filling up the vehicle with more gas. What a rip off.

Cornelius E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA R. 
Clasificación:
1.0

It was the worst experience in recent times, and I have been renting vans in different Uhal locations; but in this place it was really awful. I picked up the van at 1:43 Saturday 07.09. I was at North Miami facility at 7:48 pm the same Saturday, my contract expired at 9:00 pm at night. My car was parked inside the parking lot, I didn't know that that place wasn't for customer parking, they didn't tell me. Having my car inside the locked parking I was not able to get home, so I contacted your Customer Service and Jorge managed to extend the reservation until Sunday 9:00 am. Then I went back home in the van, thinking that with the reservation extended until Sunday wont be a problem. I showed up at 9:00 in the morning and I was charged with an additional $20 for insurance and $20 more for having had a day extra the van that is not the case. Since Sunday morning I have tried on several occasions to communicate with the manager, I was told he was not present, by phone they told me that he could not assist me. Today I called at 9:00 in the morning, one person attended me very well, but it did not put me to the manager either. Why the customer service helped extending the reservation then? I did not extend the reservation because I needed the van I extended the reservation because I had no way to return home. it was that or go back in Uber and the next day return in Uber to get my car. They should tell people that this is not a parking lot for customers and if it were they should tell clients that they close it after hours, otherwise I would never have left my car there. What I am claiming in this letter is that I be reimbursed for the unjustified $40 that they made me pay. I hope that soneobe from the company contact me at 561-343-3778. Sincerely Maria F Garcia

MariaFernanda G. 
Clasificación:
1.0

It takes too long to get a rental. Printers don't work Conputer freezing. I should be able to book it on The app and have someone hook up the trailer and then leave but the whole ordeal takes almost an hour even when I book on the app

Nathan M. 
Clasificación:
4.0

Good service

FRITZ V. 
Clasificación:
1.0

The employee who was verifying the trucks and handing the keys to customers is such a nasty, rude guy. He was rude to other customers and screamed over me when I returned the truck. Most importantly, I was over charged for insurance when I expressly denied the insurance to the employee and she also over charge me for mileage that I did not put on the truck. I went back and requested my refund, they told me to call but that number has a long hold.

Coutchard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE A. 
Clasificación:
1.0

This placed was a relocation from our original pick-up we have previously Selected made us loose over 2 hours of our original pick up time . Truck was four open with no keys . Store was closed . Kept on calling the number I was provided and the business was simply closed for no reason after having this scheduled days In advance . Made me waste time I did not have . Waiting around till someone were to show up and no one did . Called the customer service phone number and I was told I was granted a $50 credit due to the inconvenienced I had during my first pick-up . Still have not heard from anyone on your team about this . Here is my email and phone number Michael.nk.juampera@gmail.com (954) 397-0512 looking forward to hearing from you on this Thanks

Michael K. 
Clasificación:
2.0

I I think they need to be more polite ….!

WILGENS J. 
Clasificación:
5.0

Great service! A++

ANDRES S. 
Clasificación:
1.0

They gave me a truck that was all over the place. Had steering wheel problems. I almost got into accident. Don't recommend U-Haul. Will file a complaint with bbb

Mikhail A. 
Clasificación:
5.0

Excellent service, cordial people

Edgar C. 
Clasificación:
3.0

Provide clean vans with no odor or roaches and give me my money back because now I have to spend money to get these bugs out of my house!

Adriane M. 
Clasificación:
1.0

zero zero customer service....no organization. the place had a nasty smell and the owner runs away from customers leaving employee to take care of everyone! horrible experience

jean N. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchaell A. 
Clasificación:
1.0

The truck was roach infested and had a nasty, strong chemical smell. Also, I have another complaint but I will keep that one to myself. SMH, idk wtf is wrong with people!!!!!!

Joy J. 
Clasificación:
5.0

Speed up the vehicle pick up process

Alwyn M. 
Clasificación:
1.0

The worse part....they give you an amount when pick up but when you return....they hike up the price....return two hours late and a couple of miles over and they charge almost half of what I pay for two days....last time I rent at uhaul....

Carlos M. 
Clasificación:
4.0

n/a

Gerda P. 
No se han enviado comentarios para esta ubicación.

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