Comentarios de los clientes para U-Haul of North Miami

Trucks are very old and sound like Tanks. I would rent elsewhere but they were sold out of their trucks. Pricing of mileage was way more than I have every paid for the same sizes truck from Budget or Penske. I have rented 4 trucks in the last two months and only the pickups were new or on the newer sided. Really need to invest in new trucks and not keep them in service for so long.

I needed to rent a truck for less than 1 HR. My total mileage was less than 6 . I had reserved the truck, and opted out of the insurance. When I arrived, they would not let me rent the truck unless I took a $20/day insurance policy. That was not in the reservation that I made online. I feel duped. If the insurance is mandatory, then you cannot advertise a $29/day rate, when it is impossible to rent the vehicle for only $29/day. I want to be credited for the $20 insurance.

Not all requested equipment in the truck. Check engine light on.

My original reservation was for a different location (one much closer to my home) and wasn't notified that U-Haul had changed my location based upon vehicle type. Apparently the location near me doesn't have pick-up trucks. The staff said I should have been notified, but I wasn't. This resulted in me walking 3 miles down the road since my neighbor had already dropped me off and went back home. This has noting to do with the crew at either location.

It was a great experience. I was able to easily expend my contract without any issues

The employees were very helpful, professional and seemed genuinely concerned about providing me with what I needed.

Jean Leon Vonnie and the crew are very helpful thanks and keep us your loyal customers coming back happy holidays

more honestly with the customers. Equipment should be clean and disinfected to help prevent the spreads of COVID19 like the cdc requires for business and damage to property like scratches due to dirty and rocks inside the trailer . Really disappointed at the service provided, i have been using u-haul for years now and never experience anything like this.

The crew member need to recycle.

They forgot my moving pads but didn't charge me Very fast and friendly service. I will be back!!!

I was overcharged and the manager still not being helpful

Nothing

Great customer service

Terrible customer service! Got yelled at for pulling into the equipment return line accidentally. Then, the very rude lady who was taking care of our rerun was on her phone on a personal phone call and when we approached her, she yelled at us when we asked her for the discount ad posted in the back of the truck. Overall, rude customer service.

Still Waiting for the return if my deposit

I think the rep's are doing a great job. This location is a very busy place thanks JEAN AND YOUR STAFF keep the great work

No improvement needed...You guys were Fantastic.

TERRIBLE CUSTOMER SERVICE , RENTAL NEEDED AIR IN TIRE AND I HAAD TO DO THAT MY SELF ???

get new trucks. I had an issue leaving Boynton Beach. the gas cap was broken wouldn't come off. I had to get the cap off by any means. Drove back to Miami with the vehicle running at 50%. Made it to Miami at just before 5am. Not a good experience. Alex

U-haul reps did a tremendous job on assisting me with the best offer for my needs.

The truck was ready at the time requested on my reservation. Everyone was helpful During the pickup and return of the vehicle. Thank you

Mileage too high

Good

Representative did not ask me if I wanted the insurance, automatically included it. I did not find about the charge until I returned the equipment. The staff needs more training to handle customers, they get stuck with one client for long periods of time, ignoring the rest in the line.

The supervisor there was very disrespectful Mr.Jean so my experience was very bad

Marissa, who works in the scheduling department for North Miami, was phenomenal! She was very attentive to my needs and ALWAYS made herself available when I had a question/ concern. Overall, Marissa's assistance allowed the process to be stress-free. Thanks, Marissa! P.s.- I made it to my destination safely and I DO NOT miss Florida, at all. :)

Made a reservation for 15ft truck. Arrived day of and truck was not available nor did anyone contact me to advise or offer alternative options. Had to instead pay for TWO vans and maneuver that. No customer loyalty appreciation or any type of we apologize. Never again!!!

Good Equipment & Service

Original equipment pick up address was in 1710 NW 151ST ST, OPA LOCKA, FL 33054. I arrived there and location was closed (I was informed it was closed all day, and after a Kwik-mart called in, 20 minutes later the U-Haul responsible person arrived. After starting the paperwork, I was notified my reservation was cancelled (I called in the same pick up day to make sure all was good and I didnt waste any time). After one hour at the original pick up location, and thanks to customer support who really was the first point of contact that helped me, I was redirected to the location of North Miami at 7th Ave. In there, I was attended by a new employee with very little or poor training, and he was struggling. Not his fault, because we have all been there on day one, but he made several mistakes including change in my drop off location (to somewhere in FL, instead of respecting the original quoted address in Norristown, PA) and upon hooking up the trailer, he forgot to lock the trailer to the hitch ball (most dangerous mistake). I noticed upon arrival to my house before departing FL (fortunately). I re-checked all and found this issue. Manager supervision is suggested to new employees. Anyways, on September 25, I was not a happy at all or impressed with U-HAUL. My previous experience was completly the opposite.

Please check my last rental. I have a sun pass I take with me during the rental, but I didn't see any charges for my last rental. We will pay any outstanding debt. Willie Felton Living Word Christian Center Int 305-298-5842

Friendlier, helpful staff

General manager really rude. Really bad customer service.

The manager was a bit rude. The lid on the pickup would not open.

Costumer service was excellent fast and courteous

The workers are great, but ALWAYS short staffed. They get blamed for things that are out of their control. You can tell they are over worked. Staff seemed very stress but kept their composure even when customers were yelling at them.

It was great

Customer Service was great. Clerk Leon was very professional and knowledgeable of his work. Upon returning, the young man and lady were good as well.

Customer service was great. The clerks Leon and the other young guy was very professional and knowledgeable. Upon returning the young lady was very nice and helpful too.

Truck at the sight when stated was a big problem

The employees were great and very helpful. Drop off was easy and quick. But they looked under staffed. Employees need support for a successful smooth day.

More than an hour to be able to leave with the truck. Store manager, unfriendly and very slow. Only 3 customers on the line and a long wait time, all customers angry with the handling of the situation. In this shop in the morning it's always the same, you should do something about it.

The woman that was helping me was really nice and pleasant

After hours drop off but it was nice and easy.

We the best uhaul store thanks thanks thanks im so happy

Reserved a 26 foot truck a month in advance and the day before pickup got a call that there were no 26 footers available and had to rent. 20 footer. Could not fit my belongings and now next week have to rent another truck to move the rest. Never again with uhaul Elier Roqueta

A very bad experiency specially with the charges and NOT a clear details why I was charge too much I agree online the total$181.17 and at the end it was a extra charge of $66+ $30 in gas. Total I pay$ 277 almost the double I was told and the truck was very noisy specially the doors, This is a FRAUD.

They charge meore than I agree to pay the amount I was told to pay online was $170 for 90 Miles plus rental and at the end they charge me $265 plus $30 dollars in gas,almost $300 the double. I will never go back to U-HAUL,it's a fraud.

The customer service wasn't nice, the location does not have the equipment event we already reserve online, and they talk you one price and at the end of the trip is other

Vehicle should be wash down. Some of us are detailed like that.

Do a full deodorizer on the interior of the truck. I had to open the windows down the whole time of my rental as it stunk of marijuana! Even that did not help. It was obvious they never stuck their nose inside, or that is The place where they hang out To smoke! Never will rent from this location again. I will “burn” mileage at a cleaner location to rent something next time.

The truck was horrible

This Manager is always rude whenever I come there & his associate act the same. Hate that damn place. North Miami Beach & Miami (NW 7th av & 54th) are my favorite 2 locations. Sandy & Tony always are respectful & accommodating. Y'all need to retrain Jean not fire him.

Grate location

Keep up the great customer service 👍

Wasted 1 hour to rent trailer, wrong card charged twice by ‘Manager'

Gretrude Fabiane was very polite, helpful quick and professional, thanks

Keep it up!

I had to wait for General Manager to do certain things on the computer while 2 other women sat doing nothing waiting for the Manager to get off the phone. When one is moving time is if the essence and waiting seems for ever. Also I declined the insurance at first. I came back to get the insurance added but the Manager couldn't add it and told me to call customer service. Customer service also couldn't add it since it was an "open rental ". I left without the insurance coverage.