Comentarios del cliente para U-Haul of North Miami
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul of North Miami
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Raul D. en
Long wait time, to get a truck, over 30 min. Returning the truck at the same location took 45 minutes. Worst service
Timothy D. en
Waited almost an hour to get my truck because the store was poorly staffed. The gentlemen were working diligently but there just wasn’t enough people to take care of all the guests. I don’t usually complain as I am a patient person but I don’t think it’s fair to the staff that was there to be so short staffed. Management needs to look at labor model or find a better way to cope with callouts. Again, staff handled it graciously but there was a lot of tension with people waiting an hour to get to front of line.
Eduardo O. en
Clean the Truck before renting it again
Pamela S. en
Both gentlemen that I dealt with renting and than returning the truck were absolutely wonderful. I can not see any improvements needed with them.
Stacey G. en
Make sure staff is open and inviting (friendly). First impressions are everything. Nonetheless, the return process was quick and straight to the point.
frank S. en
Have more customer service representatives
James C. en
N/A
brenda C. en
Using the self service was excellent But my 2 dolly that I reserved were not in the truck neither was the one that you would normally avab if the event you want one that normally is placed in the back . Plus I got charges $14 for the 2 dollies I never used Other than service service was good and quick The self app is pretty good
Miguel M. en
Bad customer service, issue with both of my appointments and cost, wanted a 5×8 trailer for my van. Instead they Force me that they carry 6×12 trailer. I made it back home in 4days due to how big the trailer was. And now I have ransmission problems! So thanks uhaul!!!! You guys are so Unprofessional
Bobby H. en
Top-notched Services...
willard B. en
Will use this location again..TOP NOTCH
Elyzabeth E. en
My vehicle was not available during pick up, I was given a smaller size. The inside of the truck was completely covered in urine. I had to take time out to clean it. I was never would be charged a $20 convenience fee for bringing the car back after hours. I was told I would be charged $20 if I didn’t bring they keys back by 7am. I was there at 650.
Eduardo O. en
Great Staff
Rosny S. en
worker with lack of good attitude. went to serve other customer that come after me
JEREMIAH F. en
Excellent service
Joseph T. en
Excellent staff
Alicia L. en
Everything is always EXCELLENT at this location. Love the Staff too!