Comentarios de los clientes para U-Haul of North Miami Beach

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of North Miami Beach

Clasificación general:

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ELIYAHU F.
Clasificación:

Overcharged

Yael S.
Clasificación:

No A/C, filthy track and half an hour on the line to complain without receiving service. I just left upset without being listen to and nobody cared. I asked to speak to a manager and was ignored.

Justin R.
Clasificación:

Not confuse vehicles and not almost overcharge customers for miles they did not drive

Celestino C.
Clasificación:

El cliente no dejó un comentario.

VALTER T.
Clasificación:

El cliente no dejó un comentario.

KINGSLEY K.
Clasificación:

El cliente no dejó un comentario.

Wayne L.
Clasificación:

Our truck brakes were a concern. We drive a 30 foot RV and felt uneasy about the braking system on this truck. Also the check in service on the app is unclear. You should tell people they need to be on the property close to the truck to check in. Luckily Carla the UHaul clerk was wonderful and turned a very trying experience into a much better one. She's a gem!

nada A.
Clasificación:

Fast pick up. Easily return. Goo quality van.

Janell S.
Clasificación:

El cliente no dejó un comentario.

RIBERTON M.
Clasificación:

HORRIBLE EXPERIENCE, WORST CUSTOMER SERVICE BY ONE EMPLOYEE. I recommend you read my review posted on Yelp.com with my experience.

Ariel E.
Clasificación:

Called U-Haul a week in advance to reserve a 26' truck and none available in Fort Lauderdale or Pompano Beach, so reserved one in Hollywood even though I live in Pompano Beach. I get to the Hollywood location at 9:00 am and my reservation was moved to North Miami Beach with no notification!! Truck was not ready, they couldn't find the keys for awhile and put us way behind our schedule which had professional movers hired at a specific time!!

WILL C.
Clasificación:

Great job very nice in both locations

Douglas W.
Clasificación:

teach the staff that it is not appropriate to leave customers standing at the counter while all 3 of the female employees watch a music video on a phone. also not have their kids behind the counter as it is a place of business not child care. Also why would the “Yard crew” feel it's ok to just climb in a person's personal car that is there to rent a trailer and tell them to “give me a ride to the back so I AINT GOTTA WALK . Not a place of professionalism...........

CAROLINA F.
Clasificación:

El cliente no dejó un comentario.

MONA P.
Clasificación:

El cliente no dejó un comentario.

JONATHAN W.
Clasificación:

Representative was extremely rude and accused us of ignoring her phone calls to return vehicle. Meanwhile, vehicle was returned on time. Representative also engaged us after we had payed for rental and was using threatening and obscene language, as we were leaving parking lot. She also informed us that she would be blocking us from using Uhaul services again.

DAVID K.
Clasificación:

The staff at this location is excellent and the equipment is too.

LAZARO B.
Clasificación:

El cliente no dejó un comentario.

Chris H.
Clasificación:

El cliente no dejó un comentario.

RACHEL M.
Clasificación:

The customer service was horrible. The lady helping us during the day was very nice, but she was distracted and talking on the phone for personal issues while simultaneously trying to assist us. Additionally, the truck was given to us with an almost empty tank. The mileage on the paperwork was 300 miles off to what was actually on the truck. And the lady helping us when we dropped the truck off was EXTREMELY rude and nasty. We are not coming back to this location.

Alfredo B.
Clasificación:

El cliente no dejó un comentario.

TRACY C.
Clasificación:

El cliente no dejó un comentario.

REVITAL R.
Clasificación:

El cliente no dejó un comentario.

DAVID K.
Clasificación:

I was disappointed that when I tried to take advantage of the "free 30 day storage offer" that there were only 5 x 5 units, which isn t very much storage.

Keisha A.
Clasificación:

El cliente no dejó un comentario.

Luis P.
Clasificación:

El cliente no dejó un comentario.

Angelica G.
Clasificación:

El cliente no dejó un comentario.

KHETAG K.
Clasificación:

Seller was spoken on the phone with by their own business all the time !

Mary Helen S.
Clasificación:

El cliente no dejó un comentario.

Adam R.
Clasificación:

El cliente no dejó un comentario.

Jay G.
Clasificación:

2nd van I rented In 2 weeks the young lady that helped me was very professional and made It easier for me to finish the pick up., the return was fast and respectful after full day of work

DANIEL K.
Clasificación:

Very professional.

Miguel G.
Clasificación:

They are AMAZING!!!!

Pedro A.
Clasificación:

Staff was friendy, easy to deal with, and efficient. Returning the van took only 10 minutes. Thank you

Rhosyanetzy C.
Clasificación:

This lady Carla Said didn't have the truck i want which was 15', and the one she had was 10', I said let me check how is the truck and went outside to see it, when I come back the extremely rude lady Wynter yell to us that they don't have it any more and we should take it before on my way out so I said hey what's your problem?, I was only 5min outside. So I really need the truck and I reserve it online and went inside 2 min later with the reservation and both of them they said no because I just did the reservation so I said yes but my reservation is for now 10am, so she had to give me the van like really? This people are making the company loose money because they don't want to rent a van because they have attitude, so wynter said to the other carla make sure she is clean with her driver license, like wtf? At that point I didn't want to fight but I should.. worst customer service I've ever seen in my life, if I want to think about if I want to rent that one or not is my choice, never in my life will go back to this location

Marcelo N.
Clasificación:

El cliente no dejó un comentario.

Bruno P.
Clasificación:

I had a bad experience. I booked 5 days in advance to deliver to another location, and when it was time to pick up the truck I was informed that there was no truck available, only to be returned at the same location. Due to the urgency I was forced to accept, but it was a bad experience. He had a good impression of uhaul, but he was wrong.

tanasha C.
Clasificación:

El cliente no dejó un comentario.

ADESHALEWA O.
Clasificación:

The truck roof was leaky, when I unloaded my belongings from the truck, a lot of the boxes were wet and soaked. I have had to throw away items or wash things

Carlos S.
Clasificación:

Excelente service.,very very excelente costumer service

JOSE R.
Clasificación:

Although I did everything online in order to expedite process (truck and stoage) I had a glitch with the system and had to go wait in line to resolve. Just about when it was my turn a customer servixe rep called me following up on the online chat and was ablw to resolve the online issue. Other than that it was a pleasant experience since eveeyone was friendly and service oriented.

Heidi L.
Clasificación:

The Girl Checking me in was great and one of the guys in the back when checking in was very helpful. Went out of his way to answer any questions, Helped me with a parking spot since it was full. The guy who did my mileage at end when checking out when I was done could of been nicer. I get the masks are not easy to talk, but he wouldn't even look at me when he was talking and I couldn't hear him.

THELMA A.
Clasificación:

El cliente no dejó un comentario.

Carlos S.
Clasificación:

El cliente no dejó un comentario.

ODALYS C.
Clasificación:

In store rude disrespectful and unprofessional desk clerks including the day time manager

lisa S.
Clasificación:

The employees should be a little more professional, the smack talking and cursing can be offensive

Mario P.
Clasificación:

El cliente no dejó un comentario.

Zane H.
Clasificación:

Very poor customer service, not professional environment, non-empathetic towards patrons time, non-communicative and all of the employees are very indifferent.

Omar V.
Clasificación:

El cliente no dejó un comentario.

trish D.
Clasificación:

El cliente no dejó un comentario.

Louis M.
Clasificación:

El cliente no dejó un comentario.

SHAWN B.
Clasificación:

All employees were very helpful and the van was clean. It was a smooth process. I will definitely use UHaul again and I recommend it. (Also, there was this one rep at the desk on Friday Sep. 18, when I was checking out the van. She did not necessarily help me, but I observed how she helped another customer. It was time for her to head home and she still took the time to help. This was Friday when I was checking out. I forgot her name, but she went over and beyond).

FABIO A.
Clasificación:

Rude staff. Tried to improperly overcharge me on gas. That's sad things like this still happens.

RUSLAN K.
Clasificación:

El cliente no dejó un comentario.

TRESSA R.
Clasificación:

I live in Miami Gardens. I had no other choice, but to drive over, to the uhaul located in North Muami Beach. Customer Service was horrible at the uhaul located in Miami Gardens on 183st and 27av. The guy at the front desk lied, Stating their were no more Van's or 10 inch uhaul left. Front dest clerk complained about how tired he was, and I needed to make reservations on line. I was force to pay extra money. Because the clerk was to lazy to rent me a van.

GUIRLANDE C.
Clasificación:

Great experience!

ANSON S.
Clasificación:

Reservation was a fiasco. Reserved on 8/20. No call on 9/13 for confirmation. Called 4 times before someone could verify the unit was available. Only one caller cared and the rest were less than helpful. I had to be firm and ugly to get a solution. Not the additional stress you need when moving. Was concerned when told no other units were in South Florida.

Rolandas S.
Clasificación:

Show more enthusiasm toward the costumers

RONALDO R.
Clasificación:

El cliente no dejó un comentario.

JOSELITO C.
Clasificación:

Very nice people!🙏❤️

ADAM C.
Clasificación:

El cliente no dejó un comentario.

ISRAEL F.
Clasificación:

None

JULIA B.
Clasificación:

Very good attention! Thanks guys!! Julia Bentley

David W.
Clasificación:

Fast in and out

Miguel G.
Clasificación:

El cliente no dejó un comentario.

Glenn B.
Clasificación:

Uhaul changed pickup location a day before. They did not have the 2 dozen pads or the hand truck. I had to drive an hour out of my way to pick up 4 bags of pads. This added an additional 1 hour for the 2 movers I hired $$$. One of the bags of pads was soaking wet!

Yuriy R.
Clasificación:

Very good guy

cassie S.
Clasificación:

El cliente no dejó un comentario.

BILLY T.
Clasificación:

Clean up the trucks after use.

Roberto C I.
Clasificación:

El cliente no dejó un comentario.

Nazhib G.
Clasificación:

Overall loved the experience, it was quick and seamless. Synthia and Amanda made the process ba breeze and the level of professionalism was great. Mr.B was also very prompt and courteous in showing me to my trailer,getting me hooked up and on my way.

Alberto M.
Clasificación:

El cliente no dejó un comentario.

Alaxei K. | First Impressions |
Clasificación:

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Gerardo A.
Clasificación:

El cliente no dejó un comentario.

Jeremy L.
Clasificación:

El cliente no dejó un comentario.

Paul I.
Clasificación:

El cliente no dejó un comentario.

JEREMY L.
Clasificación:

Always a pleasure to deal with this location.

ANDRAS B.
Clasificación:

El cliente no dejó un comentario.

Carlos P.
Clasificación:

Great experience, lovely friendly helpful employees, will definitely use again thank you

walyne V.
Clasificación:

El cliente no dejó un comentario.

Jacques S.
Clasificación:

Nothing

Romelyne E.
Clasificación:

El cliente no dejó un comentario.

JUAN S.
Clasificación:

El cliente no dejó un comentario.

Adriana L.
Clasificación:

The worst experience ever

JILMA Z.
Clasificación:

El cliente no dejó un comentario.

Vladislav K.
Clasificación:

El cliente no dejó un comentario.

Christopher V.
Clasificación:

Advise the reps that if you do your rental online insurance is not mandatory if you have your own full coverage insurance that covers rentals! The lady was very pressuring to make us take the insurance, we walked outside n booked no problem. Training!!

Jessica K.
Clasificación:

I did not like that I was forced to get insurance. I was told by the rep assisting my checkin/pickup “You have to get insurance. These vehicles are leased and we've been having a lot accidents.” When I selected uhaul, I had budgeted the cost of my rental based on not having to pay for insurance. It did not seem fair/legal that I should be forced to get it because others were not careful with their rentals. I was only offered that switch to a pick up truck instead to avoid the insurance.

George G.
Clasificación:

El cliente no dejó un comentario.

Yovanis V.
Clasificación:

Horrible service. Many employees don't have knowledge of what are they doing in this place. Set the pick up by phone and none of the employees inside or outside didn't know how to guide me through the process. It took me more than half hour to get my truck and later they told to the police That I stole the truck when they give me the truck keys and Never let me know to come inside for paperwork when all my information was already put in the app. Generally this place is a nightmare.

Diego R.
Clasificación:

Is put Gas the people check bad

juan R.
Clasificación:

There was no worker outside to tell me that the rental was ready. After waiting outside for about 10 minutes I walked around and saw the rental sitting with the door open. Cashier just told me to go outside. Cashiers also need to be more friendly.

kettelie V.
Clasificación:

I booked reservations online for a pickup truck and there were two options $20 extra for insurance which I declined. When I get to the counter the clerk told me it was a requirement. I feel like it was misguided. Why make the option available on the site when you don't actually follow through. As a result a $20 dollar car ended up being $50. I requested a hand truck because the employees in the back was just chatting sitting on crates as if it was the side of road they didn't give it to me. When I return the car I ask for a refund the gauge that check the truck told me yes I ask for a receipt and I had a feeling he didn't process the refund so when back to the counter of course he didn't refund me. Never said never but your company would be my last option.

Elizabeth W.
Clasificación:

I did have one significant issue. There was a torrential down pour the day that I moved and the truck apparently had a leak on the right hand side that completely soaked and ruined one of my twin mattresses. Fortunately the mattress absorbed it all and little water spread anywhere else.

Diego L.
Clasificación:

El cliente no dejó un comentario.

Nancy M.
Clasificación:

El cliente no dejó un comentario.

Itamar R.
Clasificación:

Terrible customer service specially the on with self service check in thorugh the app

Pamela A.
Clasificación:

There is a certain young lady who has very bad attitude, on top of that she confuses people and leaves off important information like after hours fee. Did not know there are “after hour fees” and to be charged by hour, even when I made a reservation online. Ridiculously unorganized and unprofessional.

john F.
Clasificación:

N/A

william B.
Clasificación:

The cargo van was perfect, it was brand new and ran superbly. An overall pleasant experience.

George B.
Clasificación:

There was only one person to receive the truck. I was told to wait in the hot Florida sun while he checked other trucks that did not have customers. The truck had a change oil light that I was told it was ok.

Curtis B. | Overall Experience |
Clasificación:

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Walter P. | First Impressions |
Clasificación:

Thank you for the Great service -

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