Customer did not leave a comment.VLADIMIR G.
Customer Reviews for U-Haul of North Miami Beach
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue that I have was that they didn't have the Vehicle that I wanted but I understand the reason behind it.Mitra R.
Customer service is horrible, making a reservation online or on the phone never works because U-Haul never actually has the vehicle you reserved and the people working tell you â€œoh wellâ€ when they're the ones who told you to make a reservation online. Overall horrible experience as usual when dealing with uhaulREMINGTON H.
great serviceJEAN S.
Customer did not leave a comment.CORA M.
Customer did not leave a comment.Miguel R.
Customer did not leave a comment.GERARD A.
Have the right side equipment that was reserved instead of telling its not available when there was 15 foot trucks sitting right there on the lot.Alana W.
You need to get a faster check in for past customers that you have on fileBARRY R.
Customer did not leave a comment.Venkat S.
Carla and the rest of the staff were awesome.Carlos S.
I was appalled by the customer service rep who looked after us. Her name is Carla and she was on social media on her own phone the entire time we were trying to get the rental. She was not even trying to hide it, super disrespectful, she really looked like she didn't care at all.Jorge H.
Customer did not leave a comment.ROBERTO L.
When the trucks are turned in ensure that the receiving associates are conducting Preventative maintenance checks thoroughly. My truck died on me while in use due to a dead battery. The associates were rude and unhelpful when I called to notify them what happened. I do not recommend this store location.DOMINIQUE C.
Staff was nice, inside the office and outside helping me connecting the trailer. Really recommend this location.FERNANDO F.
Nothing. Experience was painless.Brandt L.
Customer did not leave a comment.JOSE C.
Customer did not leave a comment.Keyla C.
Customer did not leave a comment.diego M.
Customer did not leave a comment.Beatriz G.
Hand truck and pads were not on the truck. Truck was not sweptROBERT K.
Double check the first and last name of each customer to ensure they are given the proper paperwork for future reference.MICHAEL W.
Customer did not leave a comment.LUIS G.
Cab was not clean. Previous customer did not sweep out back completely.YOSSAIF L.
Horrible customer service, lots of employees behind the counter, only 1 was actually working/ effective. Poorly managed location, took me over 30 mins to pick up fully reserved online vehicleWolodymyr D.
I would to comment on the staff in this location. Terrible service, bad attitude, unpolite and uneducated. 11/14/2021 I went to rent a van or pick up truck and the lazy girl I think her name is Synthia Saintilus on the counter asked me (do you have a reservation? I said no, I'm interested in renting a van or a pick up truck. She quickly said we don't have any. So I said thanks, turned around laid on the boxes in front of her and loged in the web page made my reservation for that specific time, turned around and told her I now have a reservation and you do have a van available. She proceeded to doing her simple job of logging in my license and told me get the van out side. I walked outside for 5 minutes and looked for some one to guide me, finally an older gentleman came and told me thats it. She simply doesnt want to work. She could've guided me better and looked on the computer for a van or pick up truck. I was not the only unhappy customer, 3 others had arguments with her before me. Management should check the cameras. 11/14/21 at 11:15am. I drove the van home rurned it off did my stuff and when I went to turn it back on it didn't start. Thankfully some one knew there was an issue with it and had left some jumper wires in the back. I had to jump start it 6 times do to the amount of trips I did and 1 last one to the gas station. Thankfully when I came back to return the van I asked to speak to the manager on duty, I only mentioned the van not starting issue . That manages name is Denise Innerarity . She was very friendly, gave her apologies for the inconvenience and gave me a discount. Thankfully that was the end of that. I took my time to write this comment and Hopefully some one takes it in consideration. I feel it is very unfortunate that people have to pay for a service and get attitude from the employees, they apparently don't value or respect the job and definitely have no respect for others.PABLO G.
Customer did not leave a comment.DEBORAH S.
Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren't using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn't have to come back she said just use both keypads as though she couldn't be bothered. It's a good thing your business model is based on demand and need as opposed to customer service and sales ability. You'd be bankrupt and out of business otherwiseJoseph M. | First Impressions
Customer did not leave a comment.ALEJANDRO C.
Customer did not leave a comment.SUSANMARY S.
Customer did not leave a comment.Nur U.
Uhaul needs to have Better condition trucks, More professional people, and Working app.kenan S.
Owner was amazingMaximilian N.
Very unprofessional, my daughter called to make this reservation for me to move from Miami, Florida to Las Vegas, NV for work and they make the reservation in her name. At the location, we asked to have it changed to my name, which they said they would. And, they did not. I need that receipt in my name for reimbursement for work. Is it something you, who is reading this can help me with? Feel free to contact me by email: email@example.com or call me at 305 984-8702. Also, after letting your which equipments, they shut off the lights, locked the doors and left without showing us how to use the equipments, especially the auto transport. Which, one of its tires almost blew out and we could have been in an accident. Terrible serviceAminah C.
Denise Assistant mgr made Mt experienced much better. I would like to give recognition of her listening to my needs, concerns and complaints. She wasn't confrontational. Was able to give a solutions.SHELENE D.
Online pickup is better than office pickupPablo P.
My experience was not great, they could have been more customer friendly and also explain the code combination and how to properly get in the storage unit and where it was located also you didn't have a 10 in' so she said she would give a 15' for the same price but still charge me for a 15' the experience took longer than other uhaul locationsTARQUISHA H.
Customer did not leave a comment.JEVAUGHN C.
They didn't have the van I reserved available. I wish they would have called or notified me, but no such service was provided. They have a $50 guarantee for reservations advertised, but did not provide this to me. I just wanted to get out of there, so didn't make a fuss about it.Larry G.
Staff was friendly and efficient. I had an excellent experience at this location, which I appreciated because we were moving, which was stressing me out. The staff at this location was so helpful & the truck was great. Thank you!Marianne C.
Customer did not leave a comment.Carlos C.
Customer did not leave a comment.GERREY C.
Best moving experience I've ever had. Made a reservation online, went to pick up the truck & all went smoothly. The location is easy to find, it's very clean & super organized, has every little thing you would need for a move & is VERY affordable. Staff is also really efficient, knowledgeable & actually friendly & kind. They even answer the phone when you call, without leaving you on hold forever. Samantha helped us when we arrived, & Carl checked us out. They were both awesome, & the other employees were really nice too. Moving is not fun, but they really try to take the stress out of it. They've got a great team working at this location, I highly recommend coming here.GREGORY A.
Customer did not leave a comment.Jorge V.
Customer did not leave a comment.ULRICK F.
Customer did not leave a comment.JosÃ© M.
The desk services is poor, the people works with the trucks ( giving the key) was not good, and the truck was dirty ( pizzas box, eaten apple), etc.PABLO P.
The mobile app sucks. I was not able to pick up the truck at the location I made the reservation. I had to contact for support and after 2 hours I had to go to this location to finally pick up the truck. The staff was great. Again, when returning the truck at night, the app was not taking the pictures because it was dark (9 pm). The pictures were readable. It took me 45 minutes to complete the drop off process.MANUEL J.
Customer did not leave a comment.Judy J.
Please put a sing outside for returns car o vans o trucks. I make a line for 30 minutes and nobody see anything to me .after aprochind to the teller.FERNANDO O.
Denise was greatKEVIN S.
Customer did not leave a comment.Carlos B.
I had to wait a lil while to get my truck, but the staff member that was helping did her best to get me a truck. The return process was smooth and the gentleman that helped me definitely worked with me. It was a great experience overall. I would use this location again for sure.Tedson G.
Customer did not leave a comment.ARCADIO B.
Customer did not leave a comment.agustin C.
Great customer service I don't have any complaints about this placePATRICK L.
The employees working at the front desk they were eating and on the Cel phone while taking care of you . The only nice guy was the one we gave him the keys back of the truck in the parking lot â€¦ so sad they don't care about their jobEUGENIA M.
The people that work there are very mean and rude . Specially the girl from , front desk . They are rude and they don't care customer. Hope get betterMarcio A.
Customer did not leave a comment.gustavo M.
Customer service needs attention. Rude cashiers. I walked inside to return my truck I was rudely informed that returns were taken care of outside. There were 3 employees sitting in a room chatting not receiving the returns. I was told to just leave the truck there with the keys. Horrible service all around.ROBERT O.
Customer did not leave a comment.MARTHA V.
You guys are the bestDIEGO V.
The agent was very nicePAUL S.
Customer did not leave a comment.EDUARDO V.
Customer did not leave a comment.DENIS K.
Great customer servicePATRICK L.
Horrible service. The Manager Tony was notified by customer service to contact me and he didn't even contact me to taca care of my issue. Super unprofessional and will never use this location once again.ANDRES S.
Customer did not leave a comment.GUILLERMO M.
Customer did not leave a comment.Natalie D.
My hitch installation was confirmed for Oct, 23. After leaving my car in the facility for 3 hours, I've got the call that no hitch was found on the location. Very poor communication with the local store and with Uhaul Customer services to get any information on the confirmation. VERY BAD CUSTOMER SERVICE FROM THE COMPANY.Luciano L.
Customer did not leave a comment.LEWIS L.
-Staff who cares -speedier service - gentleman who worked the lots were nowhere to be found ( 30-40mins) and when I found them and asked for help it was as if I was bothering them.Robert R.
Customer did not leave a comment.Matthew R.
When the team is working on giving you the car/truck make sure it's not blocked by other trucks and that it's accessible.DAVID H.
Most of of the staff was very friendly and helpful!ROBERT H.
The truck was not maintained well. There were warning lights on indicating low/no oil levels and tire pressures issues. I didn't even take the truck and it disrupted my plans. I called customer service 4 times and finally someone said my reservation was cancelled. I was charged however. Now I've been on hold for almost an hour calling to ask what happened. Terrible. Just terrible!Joseph L.
Clean the inside cabin of the truck . A lot of dust and debris personnel outside was nowhere to be found for 30-40 mins. Once found it seemed as if i was bothering them when asking for assistance.Robert R.
First truck without gas, they change it, second Truck without a/c, awful attendant, mean woman. Never going backRAFAEL E.
Carla was excellent she is great in Customer Service. She went beyond.ANGEL J.
You did goodSHARON B.
Fast and good costumer service , thanksMARCOS B.
Customer did not leave a comment.barry C.
Customer did not leave a comment.ROSS P.
Sales are always friendly and helpful. Manager will help you if you have any issues. Just be respectful these guys are awesome: everyone.DMITRY S.
Im an easy customer , but i saw many problems. It took a ling time for the agent to recognize i was there, at the counter. She offered no acknowledgment. Her demeanor was distracted. The guys that helped me with the dolly and the pads were demonstrating lack of knowledge and commitment to work efficiently and quickly. The van had higher miles than the voucher but they did fix that when I dropped it off to my understanding. Basically this place needs a new crew or to be trained on providing excellent customer service. Ive rented from uhaul many times in oyher states and always had a really good experience.KEVIN H.
Customer service the worst in many times been renting, took me about 1hour to be attended for the people to get the truck, also bought some supplies that take me about 30 min to tell me I have to service myselfRodrigo G.
Customer did not leave a comment.ALFREDO P.
The equipment return was super fast and effortless. Staff was not very customer service friendly as one staff member was having a personal conversation on their cellphone. But they did help with my question.Andres C.
Zero customer service from the girls that work in the office. the only good experience i had there was from the manager. They let people stand in line while they talk about what they are having for lunch. This last time I rented a truck for the final move. Did it online but still stood inline while carla sat staring at her computer and telling the other girl that she might have to call somebody. When I got up there to the counter I had to give them all the same info I did the day before on the phone, Why book on the phone the day before if you still have to do all that. BTW, the girl on the phone was nice and sharp. These folks have the I dont care attitude.RONALD G.
Very good customer service I will always come backRUSSEL R.
Wonderful serviceDARLYNE B.
I love the convenience of renting a Uhaul but it usually comes out more expensive than you would think. Kind of makes me sad, I'm usually trying to save money, the miles, insurance, and extras tend to add up.Luis P.
Customer did not leave a comment.Elizabeth G.
The mileage and the gas were wrong. Overcharged by $80. App not working. Disaster.REUVEN G.
I had reserved 2 utility dollys that were not available when I showed picked up the truck. I was refunded the money for dollys but I was stuck moving without the tools I needed. The Trucks transmission felt like it is on its last leg.Andrew H.
Avoid long lines Put the AC ON before the store opens Have employees that want to work snd know what they are doing open the store so service can be reasonably faster and more efficientBLANCA T.
The truck's loading area was horrible, it seemed like a homeless person was living there and it smelled like a dog, there was food scattered on the floor of the loading area. I returned it unused what I had planned you can not move your personal things into something dirty YamDAVID O.
Moving help had no insuranceEugene K.
Customer did not leave a comment.Maja R. | Online Move In
Very Busy Place Tony was Wonderful !Christina M. | First Impressions
Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.Tamesha L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!