Comentarios del cliente para U-Haul of North Miami Beach

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of North Miami Beach

Grado total:

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steven p. en

Grado:

It’s close to where I live, but the weekend day I was there was grossly understaffed. Only one woman behind the counter seemed competent that day. They also seemed to be having “computer problems”.

Afranio S. en

Grado:

El cliente no dejó un comentario.

Quentelle G. en

Grado:

Quick, easy and affordable.

Edgardo M. en

Grado:

El cliente no dejó un comentario.

GONZALO S. en

Grado:

El cliente no dejó un comentario.

Llamisley B. en

Grado:

El cliente no dejó un comentario.

CAROL B. en

Grado:

El cliente no dejó un comentario.

jackelin e. en

Grado:

I've rented Uhaul trucks from this location and others multiple times with no issue but yesterday was kind of chaotic. We were going to be given a broken truck and one of the reps realized and said no I think that truck has an issue. Then we were given another truck...we had a hard time turning it on. When we were loading the truck, the battery died. I was on the phone waiting for an agent for more than 30 minutes. While we were waiting for someone to answer, we were able to get jumping cables and a car to help us jump the truck. It started and we went to our next location to unload the truck...again battery dead. We already had the cables that were purchased at a nearby auto shop so we just jump the car. When we got back to drop off the truck I told them that they knew that they had give us a non-working truck and it was very inconvenient what we had to go through. They just told me nothing they could do I had to report it to them with a call. I reminded them that I was on hold waiting for an agent for over 30 minutes (timing we were able to buy a jumping cable, find a car to help) When trying to read the mileage and gas, the battery died again . they had to get another truck and jump the car. Very ridiculous that someone had the guts to say that they cant tell if the truck they gave me had issues when it happened to them and I had pictures of us jumping the battery !

Michael A. en

Grado:

Great experience. Denise was very professional a great asset

AVI L. en

Grado:

Unfortunately I had to eait almost 2 hours to get the truck because the system was down.

Demetrios P. en

Grado:

From the owner Michelle to the boys who received the van when I brought it back... extremely excellent service.

alberto l. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Alexis S. en

Grado:

Employees were all so positive and helpful and down to earth. Every one of them made the long wait a pleasant and positively memorable experience.

Kirt S. en

Grado:

El cliente no dejó un comentario.

Pierre C. en

Grado:

El cliente no dejó un comentario.

Chistine J. en

Grado:

I will never use U Haul again. After careful research, I would have saved more money hiring a local moving company, then using a uHaul truck where I had to do all the lifting.....it wasnt worth it at all. Never again! Never!

Kendra T. en

Grado:

El cliente no dejó un comentario.

Alan S. en

Grado:

They charge me for higher mileage and try to scam me

Paul H. en

Grado:

El cliente no dejó un comentario.

Harold J. en

Grado:

El cliente no dejó un comentario.

Maria K. en

Grado:

El cliente no dejó un comentario.

ALEJANDRO T. en

Grado:

Everything was great Very well managed

SHAFIEKA V. en

Grado:

El cliente no dejó un comentario.

Evelyn V. en

Grado:

El cliente no dejó un comentario.

juan O. en

Grado:

Very ample choices of equipment, and very friendly and helpful staff.

sameena f. en

Grado:

Very convenient location with everything you need for moving. Staff was very nice and helpful

Garrett F. en

Grado:

See previous comments you all are always the greatest!!

Antonio B. en

Grado:

All good from my last visit..

Hector S. en

Grado:

El cliente no dejó un comentario.

Hugo C. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

You need someone that's knows customer service. You can't just hire anybody from the "hood". I think both employees lack some sort of training.

Jack L. en

Grado:

El cliente no dejó un comentario.

shaina r. en

Grado:

Great that they have it where you can use your phone for pick up and return. Can save lots of money

Glenda M. Angulo A. en

Grado:

I would be usefull to return in different place more convenient

Evelyn V. en

Grado:

El cliente no dejó un comentario.

Bruno M. en

Grado:

El cliente no dejó un comentario.

LIONEL L. en

Grado:

Everything and the service was outstanding

Eugene K. en

Grado:

checkout needs to be more receptive and communicated with customers waiting in line instead of been ignored and clients having to ask can I be assisted to check out or assisted acknowledgement goes a long way yall

Alessandra D. en

Grado:

Please put more people to check in customers. The line and waiting makes you give up!

Kelly P. en

Grado:

I had allowed time for unexpected items while planning my trip as coordination can sometimes be challenging. The staff at this location was awesome. Bruce and especially Jah were helpful in making my move smoother. Jah is very knowledgeable and took every effort to make my experience a good one. Thank You!!

CESAR L. en

Grado:

El cliente no dejó un comentario.

nadine l. en

Grado:

El cliente no dejó un comentario.

George F. en

Grado:

Keep more 5' x 8' cargo trailers AV's on the lot.

Brittany M. en

Grado:

With the gas you cannot clearly tell where the marker is on the paper compared to the actual gas marker. Make it the same as the gas meter on truck.

Roman G. en

Grado:

I rented the vehicle for 2 days. Horrible service. First, so called fast self service using app, took 30 minutes. Unable to locate a vehicle, than locate a staff member, than he wasn't able to locate a vehicle and sent me to the office. After waiting another 15 minutes, a worker, I think by name Cruz, located the vehicle, but it was blocked by another car, so he want back to the office to get keys. I asked the same worker Cruz if I have to fill out the gas tank. He answered that if it will be low millage than difference between gas price in U-haul and gas station is minimal - a couple of dollars. Return. Same horrible experience. "a couple of dollars" for gas turned to be $25. I asked the worker to check it out. He couldn't clearly explain and told me- let me check. The situation: The worker is sitting in the vehicle and I am standing outside the vehicle, with heavy bags in my hands, under hot Miami sun, waiting for the worker. I waited and waited than I saw that the worker is watching videos on his cellphone. I asked for the manager. The manager was the same guy who told me about a couple of dollars for the gas on check in. When I asked him about charges. He said, yes, everything is correct and I never told you about a couple of dollars for the gas. When I asked to clarify, he said that there is nothing to clarify and if I want I can drive to the gas station and fill out the tank. I said, yes but in this case you are going to charge me for extra day because time to return the vehicle will pass. But, he said whatever, turned around and left. In addition he continued smoking while talking to the customer (in both occasions on check-in and check-out). Just disgusting

Gustavo R. en

Grado:

I rent for one day. Like two weeks ago. And let you know the lady maybe return same day at night. So i drop the trailer at dame say at 10 pm. And today morning i receive a invoice where u charge me 2 days. And put in the invoice i return the teailer today at 10:11 am. Is no true. Call to explain. Guy by phone say no problem. And never do it and never pick the phone again. I put a stop payment on the card. Tomorrow at 5pm if your company dont fix the mistake

Sean B. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

El cliente no dejó un comentario.

MELVIN R. en

Grado:

El cliente no dejó un comentario.

Peter J. en

Grado:

U-Haul is doing everything right with this location. My only issue is with reservations, they need to know which location have certain equipments.

william a. en

Grado:

El cliente no dejó un comentario.

Maria L. en

Grado:

I loved

Ruben L. en

Grado:

30 minutes in line to get to the counter, at the counter it took over 10 minutes to get me a truck even tho I had already provided all my information and payment in the reservation online. Once I got a truck, the truck cabin was filthy and the back was covered in dirt. This place has only gotten worse over the years.

sead h. en

Grado:

Employees were very helpful and friendly. Very happy customer here. Keep it that way. Thx.

Daryl S. en

Grado:

Everything Perfect!!!

johnny l. en

Grado:

El cliente no dejó un comentario.

lech z. en

Grado:

Keep your prices reasonable, thx

BRIAN S. en

Grado:

I had a 6x12 closed trailer and as I was moving furniture I heard a loud scrapping noise ! I look and pieces of broken glass on floor. I am so pissed it scratched up a piece of furniture. I then took pics and swept it ! When I got back to uhaul in the pouring rain they did nothing !

Ronald N. en

Grado:

Make sure customers don't wait too long.

WALTHER B. en

Grado:

AWFUL GUYS, AWFUL EXPERIENCE, THEY EVEN PARK THE TRUNCK IN THE MIDDLE OF THE GARAGE, AND DID'NT LET CARS GO INTO THE BUILDING AND DAMAGE A CAR, CAN YOU PLEASE CALL US 786 9256117. AWFUL EXPERIENCE, WE WILL NOT PAY WHAT THEY DAMAGE, THEY WILL HAVE TO PAY THEM ALL!

Samuel G. en

Grado:

1. steering wheel was almost 90d out of alignment 2. Radio was very "tin" sounding - probably just ONE speaker and no Bluetooth 3. a lot of cabin Noise - whistling sound from wind while driving. I am comparing above with rentals from Penske. - price is about same (less for the truck, more for the miles) - the cabin noise was considerably more then most rentals from another vendor. the Uhaul truck is easier to load!

Alberto G. en

Grado:

El cliente no dejó un comentario.

Evandro c. en

Grado:

More efficiency to do the check when return the car.

Robert P. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

On Thursday Morning at 7 I was well taken care off. I appreciate all of your guys help.

lawrence B. en

Grado:

Service was great and attentive......the team worked hard to make sure my appointment and equipment were all ready on time.

Panayot G. en

Grado:

El cliente no dejó un comentario.

Baturalp G. en

Grado:

Only thing that I did not like was the behavior of the lady at front desk. I was supposed to pick up the vehicle with dolly equipment at 8:00 am and that's why I checked-in a day before in order to make things easier and faster but when I entered to the store she told me to wait in line because she was talking on the cell phone which was not professional and unacceptable.

Erick G. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

Give customer a car that : doesn’t reek of cigarettes, backdoor hatch allows both doors to open and a contract that correctly indicates the amount of miles and gas in the car that the car currently has. When you speak to a manager 2x in regards to the situation and was told that the mileage/price will be adjusted with a new contract to actually sending the contract to your customer

Yury K. en

Grado:

El cliente no dejó un comentario.

Veronica G. en

Grado:

The reps were fantastic. I wish I knew their names so I can give them a shout out!

Joe C. en

Grado:

The24/7 pick-up be information was not correct. Then the 24hr number to call for issues went straight to voicemail. Thus, I had to return the next day when it opened to get my truck.

Salomon R. en

Grado:

El cliente no dejó un comentario.

Jorge V. en

Grado:

El cliente no dejó un comentario.

erika j. en

Grado:

El cliente no dejó un comentario.

charlotte r. en

Grado:

The truck was clean and well maintained, both in the cabin as well as in the back. However, once I started to load stuff onto the truck there were lots of roaches. I know it is hard to maintain them away but maybe more should be done especially when you are moving household material and now have a higher chance of bringing them inside.

Stanford F. en

Grado:

The line was long. I tried to call the location the morning I found out my rental was moved there (which was not that close to my preferred location). No one answered the phone. The location was fine with service once it was my turn. Returning was easy, but the corporate UHAUL Website SUCKs! The website was a horrible experience to book and then try to call and follow-up. It took forever to book and select the preferred location which said that the equipment was available less than 18 hours prior to needing it. I booked about 5 pm or so the day before I needed it at 10 am. You need to be accurate with the inventory. It shouldn't be that hard.

Sheryl B. en

Grado:

I'd love to recommend this place to all my friends and family moving to FL except they'd spend their entire day there just like I did. The workers are amazing, the ladies at the front desks are great but they need help. They need new computer systems. This is ridiculously funny for us to be in 2019 and the employees were all on the phone with tech support trying to fix evrry single computer to service the 12 people waiting in line for 30 minutes.

Antonio D. en

Grado:

The bess place y custumer service thanks

Shelley P. en

Grado:

It was clean enough for me but a little dirty and the last time I said it was clean when it really wasn't, they charged me to clean it. So I will always say not clean if it isn't sparking clean. Other than that, the rental went smoothly.

samuel g. en

Grado:

El cliente no dejó un comentario.

Emanuel S. en

Grado:

Terrible customer service . I set up the 24/7 express service from U-Haul the day before and when I went to the location at North Miami Beach i waited 2 and a half hours for a vehicle ... The staff was very rude very unprofessional, understaffed and I felt really frustrated and confused . Don’t understand why even have an express service when I still have to wait a ton of hours for terrible customer service ...

Takhirov R. en

Grado:

El cliente no dejó un comentario.

Lilian S. en

Grado:

El cliente no dejó un comentario.

Carleton O. en

Grado:

It was 5/31 at 530pm one associate at the counter and 7 customers.waiting. The store Manager was Taking a call in his office when finished he saw the line and just left like he didn't care. The associate was.complaing (out loud) how no one wants to come to work. Eventually another girl came in to help and she was even more rude she told the customers to just be patient instead of apologizing while all the while being unprofessional and verbally complain about the staff and work conditions. Maybe during the 1st of the month the manager could anticipate that most people move on that date and insure proper.coverage.

David B. en

Grado:

Truck smeeoed like cigarette smoke. All the employees were very nice, curtious and made the experience wonderful.

Danieal j. en

Grado:

Busy location.

Rose D. en

Grado:

I called on the phone to get information they told me I am going to pay 240 dollars and I end up to pay 340 dollars. They didn’t give me good information .

Jose F. en

Grado:

El cliente no dejó un comentario.

Gabriel C. en

Grado:

El cliente no dejó un comentario.

Ronald D. en

Grado:

Hire more help....

Alexander T. en

Grado:

Very good service

Johnny C. en

Grado:

El cliente no dejó un comentario.

Kathy L. en

Grado:

Lots of disorganization, lost the truck, smart mouth girls at the front desk, and the only nice person at the front desk was the manager. The gentleman at return was also great.

Berkan K. en

Grado:

It was perfect

Raymond C. en

Grado:

El cliente no dejó un comentario.

Demian T. en

Grado:

rented a trailer that was in stock and it took over 2 hours to get it hooked up. The chains were both bent so it wouldn't connect to the trailer hitch so they had to look around for more chains, took their sweet time. Then the wires that connect the lights were all chewed up and didn't work so again they had to find the parts to replace that while I sat for hours. Awful experience.

eduardo r. en

Grado:

El cliente no dejó un comentario.

ALAN MAYER A. en

Grado:

Samuel was superb. His help on supplies for the move and the van was SPOT-ON! I could see his pride in working for U-Haul!! Definite asset to your company. Love using you for my moves.

Phillip G. en

Grado:

El cliente no dejó un comentario.

Silvita T. en

Grado:

The roaches are an issue for me.

Robert R. en

Grado:

El cliente no dejó un comentario.

ESTEBAN E. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

Check out took over 45 min from the time I stepped up to the agent. The computer, the software, or the agent had issues that kept her from completing the contract.

joeseph z. en

Grado:

Put up a big sign on Biscayne Blvd. I never realized that there was U Haul there. Can’t see the facility.

Katie K. en

Grado:

Was charged for services I never ordered. Its been a nightmare getting refunded. Not helping my already stressful cross country move go smoothly. Will not use again or commend to a friend.

Justina P. en

Grado:

Recycle old vehicles. Had a truck with no key for cargo area leaving personal equipment unsecure. Opening the cargo door was a workout. Truck interior look like it hasn't been wiped down in years. Side view mirrors were no help because they didn't have much flexibility to adjust them, while making driving it more difficult. . A/C unit was stuck on highest setting with air blasting in your face. Worst truck ever!

Paul J. en

Grado:

I need to speak with the Gm! I was issued a van that just was returned and haven’t been cleaned before assigned to me. I stood in front of the agent as she told the guy outside to give her the truck number since it just came it. I’m not completely against it, I just expected for them to clean it before giving it to me. As I put my dining room table on the van, I then noticed tons of roaches crying all over the place. I have rented from this location plenty of times. Never have this happened to me before. I am expecting a refund and this has been a very nasty experience.

Michael N. en

Grado:

El cliente no dejó un comentario.

ALFREDO J. en

Grado:

El cliente no dejó un comentario.

Rafael V. en

Grado:

Time in the line, need more people to attend the customers

Diego Mauricio R. en

Grado:

Customer service was ok, it the thing is I paid 7$ for a furniture dolly and when I went to the store the said they don’t have any furniture dolly available , which I don’t understand because i made the reservation the day before. That’s te point of doing everything before online once you get there everything it should be ready because I really need the dolly. Anyways they didn't give it to me and now when I see my receipt they charged me those 7$... so I just want a solution for that.

Israel G. en

Grado:

It would be nice if they told you to return the truck with the amount of fuel that was there when I picked it up I drove 31 miles and the truck takes 7 miles to the gallon at I was charged 34 dollars for fuel that is way over charging for fuel

DOUGLAS W. en

Grado:

I appreciate the location's manager taking the time to call me to discuss what I felt was an incorrect charge.

Misty S. en

Grado:

I am offended in the condition of the vehicle I was given for the price I paid. I was concerned for me safety.

Allan S. en

Grado:

El cliente no dejó un comentario.

Sabrina B. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

The personal were truly professional and the convince of the location make it even better to use it again

DONNELL M. en

Grado:

El cliente no dejó un comentario.

Giuseppe F. en

Grado:

El cliente no dejó un comentario.

Jason L. en

Grado:

Quanas was an excellent customer service rep!

Gene V. en

Grado:

Very good and professional service

Facundo T. en

Grado:

El cliente no dejó un comentario.

C Jay R. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

The lady at that help us was very good in customer service.

Camelia B. en

Grado:

El cliente no dejó un comentario.

UBER P. en

Grado:

El cliente no dejó un comentario.

Ralph C. en

Grado:

They charged me more than they quoted. I showed up with a reservation for an open trailer. The sales agent told me they only had one unit and it was reserved for 5:00 that day. But, he said he would put me into a closed, larger unit at the same price. When I returned it the woman ran the receipt and then told me she did not know how to change it. It was Sunday morning and the place was extremely busy with returns. She told me she would e-mail me the receipt with the adjustments. I just received the receipt and they still charged me $29,95 instead of $18.95 as promised. I would like a credit to m y card. U-Haul Contract 88157376

Ivonne T. en

Grado:

El cliente no dejó un comentario.

Steven E. en

Grado:

We were totally satisfied. From staff to the truck itself. Quana who helped us represented the company in a professional manner as did others we saw there.

Mark A. H. en

Grado:

El cliente no dejó un comentario.

Yosef C. en

Grado:

When you charge a credit card for tolls or fees, please send a detailed invoice for the charges. Thank you

Anthony V. en

Grado:

Extremely rude and extremely long lines. The employees at the front counter do not work very hard. I was not given instructions on how to return the vehicle. I had to wait an hour in line before I was told to return vehicle at a different location.

kevin f. en

Grado:

El cliente no dejó un comentario.

EDGAR Q. en

Grado:

RECIBI UNA UNIDAD CON UN MILLAJE MAL INDICADO (9710) EN VEZ DE (9170) QUE DEBIA SER EL CORRECTO Y AL REGRESAR LA UNIDAD CON 5 MILLAS DE USO, Y ENTREGARLA CON 9175 ME COLOCARON COMO SI ME HUBIERO UTILIZADO EL VEHICULO POR 11 MILLAS, OSEA COLOCARON UN MILLAJE DE ENTRADA (AJUSTADO A LA CONVENIENCIA DEL OPERADOR SIN AUTORIZACION NI CONOCIMIENTO DE MI PARTE) COBRANDOME EN EXCESO DE LO REALMENTE UTILIZADO. SINCERAMENTE ME PARECE UN ABUSO Y UNA FALTA DE ETICA QUERER ARREGLAR EL ERROR A CUESTA DEL USUARIO. FUI AYER LUNES A PONER UNA QUEJA EN LA OFC PERO TENIA ALREDEDOR DE 8 PERSONAS POR DELANTE.

Kristy P. en

Grado:

Was very pleased with the whole experience.

Jorge N. en

Grado:

El cliente no dejó un comentario.

victor B. en

Grado:

Mi reservación no estuvo lista a la hora solicitada. y No había Camión que pedí. Tuve que ir a otro a 2 millas de ahí. Eso atrajo mis planes.

Jennifer C. en

Grado:

El cliente no dejó un comentario.

Christopher L. en

Grado:

I shouldn’t have to go inside and wait in line if I have an on line reservation. This pick up process should be easier. All you need is one associate outside greeting reserved clients with the vehicle ready. Also there is not enough parking!!! Ugh!! This dives me crazy and is the number one concern other than waiting in line while en route to the store

Jonathan S. en

Grado:

El cliente no dejó un comentario.

Hector P. en

Grado:

El cliente no dejó un comentario.

MILAGROS L. en

Grado:

El cliente no dejó un comentario.

Hector R. en

Grado:

The people working there are superb, all of them. The only issue I have encountered at this location is long waits. But the overall experience is good.

daniel o. en

Grado:

El cliente no dejó un comentario.

Willem G. en

Grado:

El cliente no dejó un comentario.

Doreen W. en

Grado:

Do the same thing for them as well as you do for me nice

brian c. en

Grado:

The team at 163rd uhaul are all on POINT . They are talented in customer service. They solve all issues before they become issues... THEY ALL NEED AWARDS FOR THEIR SERVICE!

GEORGE W. en

Grado:

El cliente no dejó un comentario.

WINSTON C. en

Grado:

El cliente no dejó un comentario.

igor k. en

Grado:

The guy at the front desk had 0 zero customer service.

luis d. en

Grado:

Need to provide employee training.

Leonardo V. en

Grado:

El cliente no dejó un comentario.

Henley L. en

Grado:

El cliente no dejó un comentario.

DIANA L. en

Grado:

I call five times to report a Mecanic problem and the representative pick up the phone but not to talk to hang up or put me on hold and never come back to ask what’s the problem. I was unable to report any problem... need to have better customer service

michael p. en

Grado:

El cliente no dejó un comentario.

tim h. en

Grado:

Very helpful and very good at multitasking and helping more than one person at a time