Customer Reviews for U-Haul of Murray

7,921 comentarios

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Truck wasn't cleaned and smelled of cigarettes. It was also on empty and I had to put in gas to go the 2 miles back to my apartment

Thomas W. 
Clasificación:
5.0

Excelente

Dana Z. 
Clasificación:
4.0

Faster check in.

Anet E. 
Clasificación:
1.0

If you enjoy waiting for over 15 minutes to get anyone to come to the counter and help and then be indignant with you - whom am I to complain?? - especially when a manager will not return your call!

aaron Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merri Lee Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
1.0

Had to switch locations and was promised a discount that did not happen. Was nickeled and dimed over the gas refill - terrible experience.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary N. 
Clasificación:
5.0

Staff was friendly and attentive to what I needed.

Gabriela M. 
Clasificación:
4.0

Customer Service for both pick up and drop off was excellent.

Kevin C. 
Clasificación:
4.0

Receipt that was sent had all zero amounts. $0.00 . A receipt should always show amount charged and payment made...!! This receipt is useless for expenses and reimbursement purposes....!!

RUSSELL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
3.0

I got charged more than the contract said, and also got charged for "mess and left behind moving boxes". We made a video of the van as we left it. They saw it but didn't change and pay us back the money. They said it could be from "whatever other U-Haul van". Video was time stamped etc. Stilll no money back. We will not use U-Haul again.

ingen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOSAWER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Everything was great! thanks for your customer service.

Julio P. 
Clasificación:
5.0

Once everything was done online it was super quick and easy for pickup and drop off.

Matthew E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lukas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

The women there are awesome. Extremely friendly and helpful.

John M. 
Clasificación:
5.0

The 2 ladies were amazing! They showed to be kind and professional and when my hitch had a short helped to get it fixed!! I couldn't believe how helpful!!

IRIS F. 
Clasificación:
3.0

El cliente no dejó un comentario.

vernon S. 
Clasificación:
5.0

Drop off was easy, the lady doing the inspection was very nice and communicated effectively.

brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

We moved on new years eve, and the staff here was a little short handed due to sickness. They were very kind, and worked hard to get me going as quickly as possible. I would recommend this location as a great location for rentals and propane. Always good to deal with.

JEFFREY H. 
Clasificación:
5.0

Great service

DENNIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lili J. 
Clasificación:
5.0

No complaints about the drop off location or the employees there. My complaints are with Uhaul, we need to be able to add extra time when we make the order if we know we need it. Also you need to put jacks on your trailers, shouldn't have to leave the trailer hooked up to unload it

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER H. 
Clasificación:
2.0

They were very disorganized. I was quoted 150 online. When I picked it up, it had risen to 170 with taxes and fees. When we dropped it off it went up again to 190. We weren't late. We had used 50 miles less than our limit. There was no damage. She couldn't explain why it was more. She said her manager would call to explain before they collected on my credit card. I never heard back and the charge went through. Beware of hidden charges!!!!

DAVID O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
5.0

We have always had wonderful service from this location. John and his staff have always taken care of us. Charles Wuillamey.

CHARLES W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Awesome

Lonnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherilyn B. 
Clasificación:
5.0

Great customer service - friendly.

Daryl N. 
Clasificación:
2.0

I came to the uhaul place and there was a woman putting oil in a truck. No one was inside the store. I had to go and ask her for help. They were getting the roof redone and all kinds of debris was falling through bec of the holes in the ceiling. VERY VERY loud. This is unaccePotable for employees and customers! Stuff falling through the roof on our head. Unbelievable. Then I go to get my truck there's a sheet of ice on the windshield. Snow that turned to ice on top of the truck. You need to get a safer working environment for all of us!

Debbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOYD L. 
Clasificación:
1.0

My buddy ordered a 10ft on the phone and when I got there she gave me a 15 ft instead. Also damaged didn't ha e stickers so I had to dispute it. Then I returned the truck and got charged for a dolly I didn't use. She told me there's a broken seal yet she didn't have me check the seal before hand to make sure it was sealed before I left when I initially picked up the truck.

Maxwell C. 
Clasificación:
1.0

The truck was not shoveled out from a recent snowfall. We had to spend time shoveling it out and were charged for the time. In addition to that time spent, I was told conflicting information on the phone as I was in the store. Since I was told incorrect information, I was charged much more than originally expected.

Rose K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLO S. 
Clasificación:
4.0

It was snowed in for hours but not anything they could do just had to wait to get it cleared out

Jordan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie A. 
Clasificación:
1.0

The owner/manager was extremely unprofessional. I had planned to rent again from this location on Monday but because of the poor customer service I canceled my reservation and ended up going with a different vendor. I will never use U-haul again specifically because of my unpleasant experience with this location.

RICHARD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashlea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharleen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

Great Customer service! Cindy explained everything and answered all my questions. Very patient and extremely helpful.

Gregory H. 
Clasificación:
4.0

There seemed to be something funky with the front suspension. Very bouncy cab while driving. Even more so than usual (I've ridden in several different uhaul trucks of the same size.

Lance H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leilia T. 
Clasificación:
4.0

N/A - just dropped off

William F. 
Clasificación:
5.0

Great staff. Very friendly. Quick and easy drop off

MARK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A. 
Clasificación:
1.0

The employees were rude and were too busy on their cell phones to even show us where they wanted us to back in the trailer to drop it off.

CHARLESJAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALEEM N. 
Clasificación:
5.0

Great customer service!! They were efficient and got us on our way in no time!!

tina D. 
Clasificación:
5.0

I had lots of problems using the U-Haul app when I was returning the trailer. It required me to take some pictures of the trailer. I would press the button to add photos and take pictures using the app. The pictures, however, would not make it into the app and I wouldn't be able to continue to the next step. Finally I used the website and was able to get it to work.

Luke N. 
Clasificación:
5.0

Keep being professional

Gaitnan M. 
Clasificación:
2.0

Staff had no idea what was going on and I was charged twice, once when I made the reservation online and again when I picked up the trailer. I asked questions and no one could give me the information that I needed.

Clinton S. 
Clasificación:
5.0

YOUNG WOMAN WHO CHECKED IN THE TRAILER WAS FRIENDLY AND HELPFUL

Eric D. 
Clasificación:
2.0

Returning the truck after hours was confusing and poorly explained. Even after rushing back to the store and doing our best to do self-check in at 10:50pm (truck was due at 11pm and we had it back by 10) after realizing the phone had to be at the exact location of the truck to complete the form, they still charged me the $20 convenience fee. When I called to get help and resolve the issue the next day after receiving my invoice, I was tossed around from representative to representative none of whom were "qualified" to help me. I was told the manager would call me back within 24 hours which he did not do. Am I happy with the Uhaul truck itself? Completely. Am I happy with the customer service? Not even. I would tell my friends to do their business elsewhere.

Trezlyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD N. 
Clasificación:
5.0

Drop off was easy and quick.

George D. S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime L. 
Clasificación:
5.0

The employees at this location are stellar. When I pulled up they were cleaning equipment, and although it was close to closing they dropped everything and helped me get out of there quickly. They had quite the rush of people show up at 5 minutes before closing, but greeted each of them kindly and told them what order they would be in and they would be right with them. Very polite and professional.

Sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

Fast pickup of the trailer. Even easier return.

Howard C. 
Clasificación:
5.0

Amazing job! Best Uhaul I've ever been to (and I've moved a lot). It might have something to do with the thorough and amazing female staff

Marisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERESA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey J. 
Clasificación:
1.0

El cliente no dejó un comentario.

KATHLEEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA L. 
Clasificación:
5.0

John was personable and helpful, on time and respectful of our time! Great customer service!!!!

ALANA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
4.0

It took even longer to be able to get some help at this location, but overall was good

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C. 
No se han enviado comentarios para esta ubicación.

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