Comentarios de los clientes para U-Haul of Murray

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Murray

Clasificación general:

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Eric S.
Clasificación:

The back rolling door was very difficult to open and close.

Aubri C.
Clasificación:

Overall experience was extremely poor. We thought everything went fine when we picked up the truck. Walked through the reservation with the manager. We chose the 30 mile service. We said it will be longer than 30 miles and he said that was no big deal and it would adjust. He reviewed the dolly and moving blankets with us. Signed and was on our way. When we returned, we were charged with over 100 miles, the dolly and blankets were not on our order request. We left and brought it back to the same store thinking that would be a better option. It would have been nice for the store representative to ask what we were doing with the truck and where it was going. We could have saved half the mileage had we known we should have just dropped it off at another location where we were moving to. I feel like a lot of this could have been avoided when we asked about driving further than the 30 miles had someone taken the time to help us.

Shayne N.
Clasificación:

Buy new equipment fire your employees and stop endangering your customers with equipment that is falling apart

steve A.
Clasificación:

El cliente no dejó un comentario.

chris G.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

Amanda G.
Clasificación:

They were very friendly and efficient. They made everything very easy.

Daniel T.
Clasificación:

El cliente no dejó un comentario.

Lola B.
Clasificación:

El cliente no dejó un comentario.

Murphy M.
Clasificación:

El cliente no dejó un comentario.

MariaDeLaLuz B.
Clasificación:

Great service

Tom C.
Clasificación:

It seemed really good in person. Dealing with the online experience was not a good thing. The fact that I can't call the office directly without going through the main call center is extremely annoying.

Von H.
Clasificación:

Quick and hassle free

Linda C.
Clasificación:

El cliente no dejó un comentario.

Marc M.
Clasificación:

El cliente no dejó un comentario.

Crew C.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

El cliente no dejó un comentario.

Shunichi Y.
Clasificación:

No improvement needed. Keep the current service.

RICHARD B.
Clasificación:

El cliente no dejó un comentario.

Jordan S.
Clasificación:

The guy who helped me pick the truck up was awesome, super nice and friendly. The guy who I dropped it off to, John S. was embarrassingly terrible. He argued with the guy in front of me, skipped me in line, took two phone calls while talking with customers. Both calls were somewhat personal, asking about someone's blood sugar and then the second one was talking about his dentist appointment that he scheduled for a month and a half. Zero percent chance I'll ever return to this location because of John.

Garrett W.
Clasificación:

El cliente no dejó un comentario.

Madison C.
Clasificación:

There was only one employee at the time and they were helping another customer for an hour outside the store while I waited inside to pick up for my reservation. The back of the truck was dusty and has some thing old spilled on the wall that wasn't cleaned.

Chad P.
Clasificación:

The person that helped me with my pickup attempted to charge me when I had already paid online. This was also not the location that I had originally chosen to pickup and no one bothered to tell me that the location had changed until I was trying to pick up my truck. Then they only had half my reservation and sent me to a third location that was across town which resulted in our move schedule being massively set back. This has been the worst Uhaul experience I have ever had.

Corey D.
Clasificación:

I tried to use the mobile check in, however it would not recognize my location even though the location services were turned on on my device. Please fix that. Even if I did that the keys for the vehicle were still inside behind the counter, so I'm not sure what the mobile check in would actually do for me to speed things up. I'd still have to wait on the customer service folks to get the key.

Luke N.
Clasificación:

El cliente no dejó un comentario.

Austen S.
Clasificación:

El cliente no dejó un comentario.

Jennifer W.
Clasificación:

I was charged $30 for a dolly I never received

Lezlie H.
Clasificación:

They are always too busy to provide courteous service and the wait time to get your truck is extreme

andrew T.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

Hire more staff. I scheduled what was advertised as a pick up without having to go inside. Well, I still had to go inside and i waited in line for an hour. My pick up was scheduled for 8:30 AM and i didn't leave until 9:45, losing over an hour of my morning

Colette D.
Clasificación:

Busy store. Staff very nice. Understaffed. When I returned can I used the Uhaul app on my iPhone. Super process! Love it. Also love U-Haul business. What business that sells boxes would also let customers get free recycled ones?! Way to go U-Haul!!

Devin M.
Clasificación:

Employee kind of tricked us into agreeing to the rental insurance. I specifically said no when I initially set up the rental. When we were picking up he said, "And you wanted the ___ insurance, right?" Before I could even think about it, he had the total pulled up and it was $40+ more than expected. We just went forward with it, but we're trying to save money right now...because, you know, there's a pandemic. *I understand this is how the company makes money, but the question should really be presented more straightforward. Especially right now.

John M.
Clasificación:

Truck was not cleaned or disinfected. This is unacceptable during a pandemic.

ana A.
Clasificación:

easy fast pickup and return

lorenzo V.
Clasificación:

El cliente no dejó un comentario.

Brent J.
Clasificación:

I do not see much more that they could do. I was in and out and on my way very quickly. The young lady that worked with me was spot on getting me taken care of. I will go to that location in the future if I need this kind of service again as I have in the past

Joseph A.
Clasificación:

El cliente no dejó un comentario.

Barry B.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

I think charging a full days rental and insurance a total of 78 dollars for two hours past the time you picked the truck up is a little excessive !

Jason F.
Clasificación:

El cliente no dejó un comentario.

Janelle S.
Clasificación:

When I reserved the van it said on it that the cost was $19.95 per day. So I confirmed with the girl that for two days it would be $40 plus mileage, she said yes. So my bill/receipt shows $89 per day plus mileage. It made a big difference. That's why I stayed two days because it was only $20 a day. I wouldn't have stayed for $89. I'm 64, single female on a fixed income. I wish that girl told me right. But that's the only complaint.

Dale C.
Clasificación:

Great location. Lots of equipment.

Corban C.
Clasificación:

Friendly.

Laura C.
Clasificación:

El cliente no dejó un comentario.

Andrew W.
Clasificación:

When the young man was putting on my tow dolly I asked him how to cinch down clamps. He only was able to refer me to a u tube video.

Alberto M.
Clasificación:

Good job

michael V.
Clasificación:

El cliente no dejó un comentario.

James R.
Clasificación:

El cliente no dejó un comentario.

Yo Seph K.
Clasificación:

Because just one staff worked in the morning, I had to wait somewhat long even though I checked in online.

RONALD J.
Clasificación:

Greet customer immediately. I wanted ay the counter for 5 minutes before someone waited on me.

Joan E.
Clasificación:

I rented the 9' cargo van which was disgustingly dirty both inside and out, had to ask one of the employees if he would please wipe the windows so I could see out! Inside the steering wheel was grimy dirty, dashboard the same. You know with Covid these vehicles should be sanitized for our safety!

William D.
Clasificación:

El cliente no dejó un comentario.

Scott L.
Clasificación:

Online app kept disconnecting me when trying to pick up the vehicle and was very frustrating. Nobody was anywhere to be found at the counter when I finally completed the check in process and I had to wait a long time to pick up the key to the vehicle.

Christie H.
Clasificación:

El cliente no dejó un comentario.

Justine F.
Clasificación:

Phone services were absolutely TERRIBLE. I tried calling the store and the main number for 2 hours and couldn't reach anyone. I needed to extend my drop off time but was unwilling to do so, leaving a lot of things to still be moved.

Scott C.
Clasificación:

El cliente no dejó un comentario.

Cristobal L.
Clasificación:

I was charged for more miles and I was not told the miles they should use to avoid paying in excess of $ 74 I ended up paying an additional $ 54 more I am not satisfied

Tomo I.
Clasificación:

El cliente no dejó un comentario.

Ricardo M.
Clasificación:

NA

Lily C.
Clasificación:

Hire different people

Teresa H.
Clasificación:

Nothing, it was great!

Chad C.
Clasificación:

When I checked out the truck, the agent told me I would need to use my phone at 12 midnight to check in. He told me we would need the mileage, but that was all. I took the mileage, then dropped the keys in the box, then went to the site, where they asked for pictures of the gas level, mileage, condition of the cab, etc. I couldn't do those. Those facts need to be disclosed at the outset.

Elizabeth N.
Clasificación:

El cliente no dejó un comentario.

Aaron C.
Clasificación:

I waited in the drop off area for awhile before the employee finally came out and said "I'm going to be awhile... just leave the keys on the front seat and I'll email your receipt." I wasn't sure if I'd be charged accurately or if there would be any issues with the drop off until I got the receipt. Luckily everything was correct.

GREG R.
Clasificación:

El cliente no dejó un comentario.

Ronald W.
Clasificación:

El cliente no dejó un comentario.

Tyler E.
Clasificación:

Very professional

H William K.
Clasificación:

Very quick and complete discharge of rental

Steve W.
Clasificación:

JASON was our contact in Murray. He was fantastic! He got us setup, explained everything and made sure we had everything we needed. My only regret is that I haven't been able to connect with the Murray store by phone to tell his manager. Please do that for me

Dianne F.
Clasificación:

Fast, courteous service

Thomas B.
Clasificación:

The location manager demonstrated that he cared about the customer. When I entered the store I asked if he had any trucks as I did not have a reservation. It was very busy. He said I believe all our trucks are reserved - but hold on and let me double check, He found one 10ft foot truck that was available. He took the time and that was refreshing. We rented the truck and will use this rental location for all rental needs in the future.

Randy S.
Clasificación:

Very Happy with the service

McKenzie Kaye L.
Clasificación:

El cliente no dejó un comentario.

Thane L.
Clasificación:

El cliente no dejó un comentario.

Benjamin M.
Clasificación:

Left notes in my other review of the truck.

Benjamin M.
Clasificación:

Excellent service from the gentlemen checking me in.

Rozanne B.
Clasificación:

El cliente no dejó un comentario.

James I.
Clasificación:

More help checking in needed.

PETER F.
Clasificación:

Found bits and pieces of garbage inside the enclosed trailer. Make sure it has been cleaned thoroughly.

Tracy B.
Clasificación:

Stood in Line for almost an hour.

Elliott C.
Clasificación:

El cliente no dejó un comentario.

Dustin K.
Clasificación:

Online pickup is not quick and easy. It took forever and I still had to go inside anyways to get the key. The whole purpose of me doing the online pickup was to avoid going inside and being near others.

Valerie N.
Clasificación:

Have u grill drop off where the customer tells u

Ricky V.
Clasificación:

They are doing a great job.

Andrew H.
Clasificación:

El cliente no dejó un comentario.

scott E.
Clasificación:

El cliente no dejó un comentario.

Joy A.
Clasificación:

I was double charged for the truck Will not be using u-again

Jerry S.
Clasificación:

The inside windshield was so filthy we could barely see out of it. We drive a truck as our main vehicle, but this one had a bad "shimmy" at city speeds. It did not look as if it had been sanitized.

Andre M.
Clasificación:

El cliente no dejó un comentario.

Shawn W.
Clasificación:

El cliente no dejó un comentario.

Paige M.
Clasificación:

El cliente no dejó un comentario.

David A.
Clasificación:

El cliente no dejó un comentario.

Kimberly H.
Clasificación:

El cliente no dejó un comentario.

Lola B.
Clasificación:

El cliente no dejó un comentario.

Mark N.
Clasificación:

El cliente no dejó un comentario.

Michael N.
Clasificación:

Was charged double despite saying I needed it for 10 hours and it showing the same price.

David A.
Clasificación:

A little busy as I had an appointment at 8am for pick up but didn't drive out of there until 8:30am with my U-haul. But I had the time so it wasn't an issue. Really clean truck and really easy return.

JERRY P.
Clasificación:

It was very busy with people. Could use more staff and I know they only have limited space to work with.

Jan W.
Clasificación:

Jason was very helpful and courteous and knowledgeable..he is a valuable asset for uhaul!! Thank you!!

Andrew H.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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