Customer Reviews for U-Haul of Mountain View

9,940 reviews

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FREDRICK H. 
Rating:
5.0

Customer did not leave a comment.

PRISCILA M. 
Rating:
2.0

Staff was rude and not helpful. The truck was clean, but I had to climb through the passenger door because the lock on the driver door was busted, but locked.

ADRIAN D. 
Rating:
5.0

Frank Urick provided great customer service.

ROGER M. 
Rating:
5.0

I think mileage price it's a bit high, but I guess they know how they calculate the price.

JUAN J. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
3.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Great employees, attaching and detaching trailer.

Troy T. 
Rating:
5.0

The place was clearly understaffed but everybody who was working was outstanding. They were friendly, communicated everything really well and, despite their exhaustion, did a great job! Give them a bonus!

CYNTHIA R. 
Rating:
5.0

Excellent service and excellent location on El Camino.

AMIT B. 
Rating:
1.0

Customer service rep was with bad attitude, He talk too much . He makes customer uneasy way he talk Unnecessary talk. He gives bullshit talk I will never recommend anyone this location.

BIKRAM D. 
Rating:
5.0

I was amazed by the new way to check out the van, using the phone to take a picture of my ID, see photos of van. It went much faster than in the past.

RALF G. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH N. 
Rating:
3.0

Customer did not leave a comment.

AYESHA K. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

The box trucks and cargo vans drive like a dream. Great service.

Marlene S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

ITZHAK O. 
Rating:
1.0

The person who originally checked me out was extremely unhelpful. Instead of scanning my card through the card reader like a normal business, he insisted I hand him my card so he could type the number in. He then told me my card was declined. He ran my card up 3 times before giving it back to me. When I called the bank they told me it was because my address could not be verified because your dumb employee couldn't type the numbers right. I went back in and asked him to run the card again and slowly type the numbers in and verify them with me before submitting. The card was still declined 2 more times. I called the bank and they said the card was declined because the expiration date was typed incorrectly and the second time it was the CVV code typed incorrectly. When my phone call ended and I went to have him scan my card for THE SIXTH TIME, there was another worker at the counter. When he checked me out, he had me used the scanner like normal. WHY DID THIS EMPLOYEE TAKE MY CARD SO MANY TIMES??? I am so concerned that he has memorized my card number because he had my card and kept typing into the computer, too many times. This is extremely unacceptable behavior and I will be making a phone call in addition to this review.

MRTAZHA T. 
Rating:
5.0

Your team were very knowledgeable about their job and gave me great customer service. Your staff were very friendly and helpful but at the same time got me in and out of office quick so I could go in and do my job thank you all for a great experience. Kudos for the guys at the 62 W. El Camino shop in Mountain View well done😁👍🏽

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
1.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Rollup doors need to be lubricated or adjusted. Pull down straps are broken. Floor may not have loose debris on them but they are not cleaned at all. Do they ever wash them?

Alan T. 
Rating:
5.0

Quick check out

JEFFREY G. 
Rating:
5.0

Excelent customer service.

KALIDOSS R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES H. 
Rating:
5.0

The easiness of the process is very appealing. Location is excellent for my needs Thanks

GENNADY F. 
Rating:
2.0

Van reserved became unavailable on the spot. The new uhaul cost more.

Shunpo C. 
Rating:
4.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Redwood City U-Haul has a great customer service i will give them 4 stars. The manager there is very friendly and knows her job. Treat her employee with great respect.

GILBERT S. 
Rating:
5.0

Remove the handicap parking from the pavement at the 1st stall against the wall of the other building. Obviously you don't have enough parking and that particular handicap space is not necessary since you already have some Handicap parking spaces next to the building. I did not feel comfortable parking in the handicap space. I felt that my car would be scratched because I'm not handicapped. Also I want to tell you that I tried to minimize my contact with the onsite staff for expediency and covid by creating an account. I filled out all the required paperwork, taking a photo of my ID and attaching it. When I got to the site it was difficult to check in online. I couldn't do it. I couldn't find parking. I had to go into the store and do it all over again with your in person staff. It really wasted my time. The last thing to tell you is that I was given a vehicle that had less than an 8th of a tank of gas in it. I asked and was told that all the vehicles is is a quarter or less of a tank. I could barely get to a gas station or worse I had to change my plans to go get gas first. you should have a standard that all vehicles are half tank full and that customers bring them back half tank full. My experience is that although I planned for it and did all the paperwork online ahead of time by the time I got through the paperwork at the counter again and honor again and got a truck I was further delayed by having to go get gas just to drive 11 miles with tables for a veteran's event for a nonprofit. Whatever you can do to make life simpler would be much appreciated. Make the gas tanks be half full when the customer takes them so they have to bring it back half full.

Cynthia P. 
Rating:
4.0

Customer did not leave a comment.

Neill M. 
Rating:
4.0

This trailer rental went better than my last one, which left much to be desired. The woman helping me was competent and we got the trailer hitched and checked in about 5 minutes. When I returned someone was there to direct me to a spot that I didn't have to back into like last time and we were unhitched and checked out in 5 minutes. Thanks!

Patrick K. 
Rating:
3.0

Customer did not leave a comment.

JINGDI R. 
Rating:
5.0

Extremely satisfied with the service that was provided it by the staff 🙏🙏🙏

EVELIO S. 
Rating:
5.0

Great experience.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
4.0

The tire pressure system was not working and will need a fix , i feel that they need to improve the services and their vehicles are 100% safe

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

BO S. 
Rating:
5.0

Customer did not leave a comment.

MITRAJIT C. 
Rating:
5.0

waited 15min for the customer before me, it is longer than my expectation

JINTAO C. 
Rating:
5.0

For some reason, my rental showed up to the folks in Mountain View as though I had gotten the truck at full tank even though my paperwork from San Francisco said differently. They were able to resolve it for me, but it's weird this happened.

KATHERINE F. 
Rating:
1.0

Customer did not leave a comment.

Nagasai C. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

CARY W. 
Rating:
5.0

Excellent customer service.

Earl K. 
Rating:
5.0

This is the only Uhaul location which I have always had a good experience. Excellent personnel

ESMAEIL F. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Katheryn R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON O. 
Rating:
2.0

Staff were rude and dismissive. The restroom was, however, extremely clean.

WEN H. 
Rating:
3.0

AV1149 has had leftover things each time I have rented it and I have rented it 4 times now. This time, about 20 pieces of tape on the wall. The door pull down strap is broken, but worked. The last two rentals, rain water had come in through the rear somehow and gotten things wet next to the door.

Alan T. 
Rating:
5.0

Super friendly staff

TAFAFAOTAMAAEILO P. 
Rating:
5.0

Great service with complete transparency and no hidden costs. Very well recommended.

NAUNIDH S. 
Rating:
5.0

Customer did not leave a comment.

Waymey Z. 
Rating:
5.0

Great Service.

ANTONIO S. 
Rating:
5.0

No comments

DENNIS D. 
Rating:
1.0

Charged for fuel despite returning van with tank at higher level than I picked it up at.

Roland B. 
Rating:
5.0

Quick in and out. Only request would be to allow self-service after hours for trailers.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

TARZINE J. 
Rating:
5.0

Everything was very good . Fine service from every person that I worked with. Santos, Frank and Virginia were all top-notch andmost helpful. There was another young lady who helped me but I didn't get her name. Very pleasant experience. Thank you...

GILBERT A. 
Rating:
5.0

It's easy to rent and return. All good.

Marlene S. 
Rating:
5.0

The customer service was great at check in .. and extremely awesome when returning the equipment.. 🤭🤭🙏🙏🙏🙏👍🏼👍🏼👍🏼👍🏼👍🏼 .. extremely satisfied

EVELIO S. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Poor service and attitude, they simply feel and behave as if customers are a problem

AZRIEL S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ANGELO P. 
Rating:
5.0

The website crashed twice while going through the online pick up process. the verification process was confusing and seemed to take a long time.

Kazuo H. 
Rating:
4.0

Customer did not leave a comment.

GINA C. 
Rating:
1.0

Customer did not leave a comment.

how Z. 
Rating:
2.0

I rented a 6x12 trailer with a ramp but it was extremely difficult to attach to my vehicle because it came with no jockey wheel. Instead I head to inch my car backwards and forwards numerous times to get the hitch just in the right spot before we could attach it, so the process took half an hour longer than it should have. When I returned the trailer I got yelled at for driving my truck into the "Equipment Return Lane" (!!!????) and was told I had to drive around and back it into the narrow parking spot where I originally got it from, without any help from the staff. Forunately another customer helped me out!

Patrick K. 
Rating:
5.0

Excellent customer service. Professional and courteous management

ESMAEIL F. 
Rating:
3.0

The mobile (24/7) check in was too difficult to find on the website and I ended up having to go inside to the desk for check in. It would be helpful if the confirmation email had a link to directly check in and get your vehicle. Additionally, the van's seats were covered in dog hair and needed air in 3 of its 4 tires.

WILLIAM H. 
Rating:
1.0

There was cat hair on the seats.

Rakeshmohan M. 
Rating:
5.0

Customer did not leave a comment.

YOUNGSEOK O. 
Rating:
5.0

Customer did not leave a comment.

CHERITA W. 
Rating:
4.0

They failed to connect the rental of the blankets to the rental of the truck and car transport. It should be easy to do. Thanks.

GIdeon S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Was a very easy and simple process.. Would definitely, advise anyone who is moving to rent a U-Haul.. Cheap rates and great service.. Thanks again sincerely, Keri.

KERI S. 
Rating:
5.0

Excellent service. We contacted your 800 number at the last minute and was able to get a small truck for a o/w move. The service at the counter surpassed our expectations. Fast, friendly, and very knowledgeable.

JOHN D. 
Rating:
5.0

Great service. Very helpful staff. Thanks

Muruganantham C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Li Q. 
Rating:
3.0

what you can do to improve for the next customer is hire friendly, polite employees. the guy who handled my in-person truck rental was rude and curt and answered my questions like I should have already known the answers. when I asked him to repeat something, he did so in a very exaggerated slow manner. the pick up truck was great, the employee I had to deal with was a jerk. if he was polite I would have given 5 stars.

ROBIN I. 
Rating:
2.0

I had an appointment at 10am but waited in line for 30 minutes. There was only one staff available. When it was my turn, another staff came out to assist. This second person is almost clueless on the procedure. She keep waiting for the other person to take a pause helping her customer and ask her questions on how to check me in. In addition, she said "the system is down" that's why it kind of slow. I'm shocked that both staffs used personal cell phone to check me into the system, scanning my ID, and handle my personal credit card and punching it into their cell phone. It could be true that the office system was down, but I'm extremely unhappy the fact that they take my credit card and punching it onto their personal cellphone. I'm unsure if this is a normal procedure for Uhal since this is my first and could be last visit if this is how they handle their business.

CHRISTOPHER V. 
Rating:
5.0

I rent at this location several times a month to assist with refugee resettlement, picking up, storing and dropping off furniture to help establish new lives in the US. The folks here appreciate my work and do their best to identify the right vehicle and supplies for a particular assignment or set of tasks.

MARLENE S. 
Rating:
4.0

The U-Haul app is basically non-functional. I have been completely unable to complete the post-purchase survey the last two times I have dropped off a truck after hours, and it has negatively impacted both my customer experience and my rental agreement (as I have no proof that I dropped off my equipment on time).

GAVIN G. 
Rating:
5.0

AWESOME experience

orhan E. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

easy pickup and drop off.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

XIN Z. 
Rating:
5.0

Customer did not leave a comment.

GAURI D. 
Rating:
5.0

Customer did not leave a comment.

GANESH S. 
No reviews have been submitted for this location.

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