Customer Reviews for U-Haul of Mountain View

10,223 comentarios

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Haoxiang H. 
Clasificación:
5.0

The guy that help me didn't look like he was happy . He either doesn't like his job or the heat was getting to him .

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

xinguo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrisleye J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg V. 
Clasificación:
5.0

The trailer had no license plate and a bald tire

peter S. 
Clasificación:
5.0

Pricing wasn't clear

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIESHA B. 
Clasificación:
5.0

Mountain View was great. Getting my UBox to the other side of the country was less great. Need more transparency about arrival time, and greater compensation for delays. My parents (who are on the older side) had to sleep on the floor for several nights because the mattress were in the delayed UBox. The compensation wouldn't have begun to cover a hotel.

Sonja J. 
Clasificación:
5.0

we had a very efficient and friendly person that handled our rental experience.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

Everything was flawless and the staff was well accomodating to my needs, friendly and kind. Made my weekend successful.

George S. 
Clasificación:
5.0

Staff knowledgeable, friendly, and efficient.

Phil M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janos Tamas K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guoqiang R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

Very efficient, hard working staff.

Anthony B. 
Clasificación:
5.0

The truck rental went off without a hitch. The app worked well to help avoid any time standing in line to work with the counter staff.

Greg M. 
Clasificación:
4.0

Ive had very good experience with this location over probably 3-4 rentals of 26' trucks this year I have been trying for quite some time to set up an account but new passwords constantly rejected. This makes off hours drop offs an enormous pain in the ass

Mike C. 
Clasificación:
1.0

Your customer service is horrible. You put new employees out there with clearly zero training. The one guy who does have experience, speaks condescendingly to all the customers. It took me 30 minutes to check out, and another 30 to check back in. They asked me to park 4 times but nobody was there to receive the car and it was so backlogged I had to block a road.

Andy W. 
Clasificación:
5.0

Bueno

Rajendra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alistair B. 
Clasificación:
5.0

The woman who checked the van out to me was fantastic. The man who checked in the van when I returned was terrible. Poor communication. Numerous errors in my receipt.

Allan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
4.0

It would've been nice to have the gas situation explained to me when picking up the truck. Paying for miles driven AND gas felt a bit rough when all I knew about was the miles driven fee

Elad Z. 
Clasificación:
5.0

Good service and fast response. Strongly recommend.

Seonkyoo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty D. 
Clasificación:
2.0

Folks acted indifferent to our question. Not sure there was even an effort to make eye contact. If gas tanks are not rented with full tanks then U-Haul should pay for extra gas upon return. It's pretty hard to drive around with a quarter tank. Gave uhaul $40 in gas. Good for you and really bad for customer sentiments. I have an icky feeling now towards this co but does anyone care? I doubt it.

Kate D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

Fast, efficient service

Vivelyn T. 
Clasificación:
5.0

Talk to the owners/management in Redwood City. I had reserved a trailer for two days early in the week and when I went there to pick it up I was told that they were only allowing trailers out for 24 hours. I never received an email letting me know of the change and was given a BS line from one of the staff members that he was told "only about 5 minutes ago" I asked to speak to a manager or owner and was told they weren't there and handed a business card with of course the 800 number. Customer service was a big zero. Great staff at Mountain View, not so at Redwood City. Guess which location I'll be going to next time?

Ken J. 
Clasificación:
2.0

Staff can be friendlier

Hiroyuki K. 
Clasificación:
5.0

There was an issue with billing, but manager fixed the situation. Great experience. I will continue to come to this location for service.

Oscar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelby P. 
Clasificación:
5.0

Gracias 

Johannes Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kindle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

Easy and convenient facility.

Matias H. 
Clasificación:
5.0

Thank you for the service I was provided with. I appreciate particularly the older gentleman who has been working there for many years.

Natsuki G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chatman W. 
Clasificación:
4.0

Good customer service, old trailer

Juan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAIN C. 
Clasificación:
5.0

N/a

CHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar P. 
Clasificación:
4.0

very expensive! FJB!

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
5.0

Frank checked me out and back in. Friendly and respectful. Perfect. I'll be back.

James M. 
Clasificación:
5.0

Internet availability at location was spotty so I was unable to use website to check in my vehicle for after hours return. I later did it at home, but of course could not submit videos.

susan W. 
Clasificación:
5.0

Remember to pick up your extra equipment at the curbside, it's not in the truck! I forgot to grab it but the staff was very understanding and refunded the unused items.

Allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
4.0

Staff was not available at the inside desk. One customer was waiting impatiently for someone. I went outside to search for an employee to ask a question.

Joyce R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad F. 
Clasificación:
2.0

Some of staff was rude and not really that helpful. Also sucked that got hit by large rocks on the free way, someone lost their load, and had to pay the out of pocket cost because the person at fault didn't stop to 1) help and 2) share insurance info 3) police officer didn't want to write a report as no one got plates of vehicle. I'll be calling to ask for my $150 back as don't think right

SCOTT B. 
Clasificación:
5.0

Great customer service as always Thank you very much

PHILIP M. 
Clasificación:
5.0

Service is always friendly and helpful. I have rented several times from this location.

Susan H. 
Clasificación:
5.0

If Saturday or Sunday make sure you book by previous day and reach the spot by 9.00 am to pick the vehicle. Otherwise the system would be down.

Sudhir kumar K. 
Clasificación:
3.0

The key drop off location at the entrance should be made more visible and should match what there in the picture on the website for the drop off or the website should say find the key drop off location at the entrance of office not facility.

Ajit K. 
Clasificación:
3.0

No improvements necessary. It was an easy in and out experience

Robert R. 
Clasificación:
3.0

Staff at check in was very nice, even with extremely long line. ¡Gracias!

Marcus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY C. 
Clasificación:
4.0

There was no one at the desk when I returned the trailer. The person in the yard pointed where I was to park it. Not sure how I was supposed to close out the rental.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ugene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Frank and the rest of the staff were professional, knowledgeable and friendly. Great work and thank you!

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

Your service was perfect, and I appreciated

Musa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avinash D. 
Clasificación:
5.0

I was helped right away, the process was simple, all went as expected. ¡Gracias!

Marlene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
5.0

Frankie did an excellent job!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
3.0

the car itself is ok, the tire señor was on, also, I got charge on gasoline even I filled it back to the level.

Hong L. 
Clasificación:
5.0

It was great - no area for improvements. Thanks for great service!

Nathan F. 
Clasificación:
5.0

N/A Great Job

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry A. 
Clasificación:
5.0

thank very much

JOSE R. 
Clasificación:
5.0

The inside front window appeared smudgy all over as if cleaned with a dirty rag. Minor I know, and just letting you know. Otherwise I was quite impressed with how comfortable the seats were. The van drove very smoothly across the miles.

Diana D. 
Clasificación:
5.0

The team is awesome. Moving is a pain, but the employees did their best to make the experience positive and rewarding. I'll always come back to this location. I'm a U-Haul customer for life.

Andy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK A. 
Clasificación:
5.0

The truck was brand new and clean, but really needed an alignment. The side of the truck was banged in by a previous renter, as well as, the trailer. Both worked fine during the move, but did not inspire a ton of confidence. The workers at the location were very kind and helpful.

Sohail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

frank is great

GLENN R. 
Clasificación:
5.0

Get the dashboard indicator of a flat tire to stop complaining. The UHaul worker who processed the return believed that the problem was that the system for reporting flat tires was broken, not that the tires were actually flat. We did visually inspect them before driving the truck and they looked fine. We should have brought our own pressure gauge.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

I bean a costumer for a few years and and they always have what l need is quick and easy l totally recommend

NICOLAS M. 
Clasificación:
4.0

Advance notice about the “Check Engine “ being on and that it just needs to reset would have been nice.

David O. 
Clasificación:
2.0

I rented at Redwood City before and the staff is friendly and will to help from picking up to dropping. MV staff was less attentive with the trailer return

Alejandro R. 
Clasificación:
5.0

Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. ¡Gracias!

Emily Z.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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